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Jacksonville-Riverfront
Book online or call:
1 800 593 5690
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Hotel Contact Information
Hotel Front Desk: 1-904-3988800
Hotel Fax: 1-904-3989170
Hotel Fax: 1-904-3989170
Rated 3.9 out of 5 by 122
reviewers.
Rated 5.0 out of 5.0 by mothersondog May 10-12, 2013
We had a Junior Suite. It was very nice. A great deal when you consider it had two walk out balconies! Size of suite was great. Bathroom needed to be bigger though. Front desk staff was great! The only negative about the hotel was the over anxious security guard on the night of the 11th. My sister arranged for a block of rooms for out of town guests for her daughter's wedding. She had talked with her contact with the hotel about a guest having to bring a small dog to stay at the hotel. We had the permission of the hotel to have the dog. On the night of the 11th after the reception, my son and I took our dog out the back of the hotel for a walk. It was 1:15 in the morning, so I didn't want my son taking the dog out that late by himself. As we were coming back in, we came through the main lobby to see if there were any vending machines to get him a snack from. No one was in the lobby! As we turned the corner to get on the elevator, the security guard approached my son and told him that only service animals were allowed on the property. I was standing right next to my son, but the guard would not address me, only my son(who is only 14)! I told him that we had the permission of the hotel and turned to get on the elevator. He told us very sternly that we could not get on the elevator. I asked him if he was kidding because he was so rude. He said no, and told us we had to go over to the hotel desk while he checked on us. I asked him what he thought we were trying to do at 1 am in the morning with a dog in a hotel. He would not answer me. Finally, a desk clerk came out and said she would check the log. I explained to her that my sister had reserved the block of rooms and received permission from the hotel to have the dog. Everything had been arranged 6 months ago. The security guard rudely butted in and made a rather nasty comment doubting that the arrangements had been made. The desk clerk could not find anything referring to our arrangement, but apologetically said that it didn't mean we weren't telling the truth. After waiting for about 10 minutes for the guard to radio his supervisor, he finally said we could go. He never apologized for the way he treated us. My husband is a police officer so I understand security, but it is not an excuse to treat a mother and her son like they were criminals! I would appreciate a follow up on this matter.
May 21, 2013
Rated 5.0 out of 5.0 by GoodTime326 Great Staff, Room Great, Every Thing
Just Wonderful !!!! Really Enjoy the Hotel and every thing that came with it. will stay there again.
May 21, 2013
Rated 2.0 out of 5.0 by CNC1204 Waste of money
Upon arrival the front desk staff was very friendly and helpful, the lobby seemed small but fairly updated. Upon checking into the room, it was clean but extremely outdated. The television was flat panel but the furnishings, wall paper, and outside balcony could have used some updates. As we were there for a festival, the bar, Starbucks and restaurant were all closed by 1000pm and unlike other hotels there was no snack counter or vending machines to purchase late night snacks. The room is more of a Motel standard than a 3-4 star downtown convention style hotel room.
May 17, 2013
Rated 4.0 out of 5.0 by Leroche Exceptional Staff
I was in Jacksonville for training. The facility was fine and accommodated our meeting needs nicely. The front desk staff were friendly, professional and always on their game. I wish I had gotten the names of the staff so I could have given them more recognition. One young man by the name of Terance gave me a recommendation for a barber (unfortnately I didn't have time to check out his recommendation#. The valet, Nik, was also outstanding.
Here's where it gets tricky. The facility is LONG overdue for a "refresh." The headboard on my bed #Room 511) was cracked and had grafiti. The room was clean, but worn. I was also disappointed that the hotel didn't have an airport shuttle. The hotel got the job done, I just can't say that I would recommend it for a business or leisure. I really want to. Let's say that the staff was as exceptional as the physical facility was
May 15, 2013
Rated 2.0 out of 5.0 by litelnole Not the level of hotel I was used to with the Crowne Plaza name
I have stayed at other crowne plazas before but this was a business trip and I had brought along a coworker who was staying in another room as well. I thought that booking him on a riverside view room would be pleasing, but as he reports, it was extremely noisy and windy and he was not able to enjoy the balcony. He went to eat dinner in the lounge area our second night and was harassed by a drunk man who was trying to get women to go home with him and other men to help him recruit. He had multiple difficulties with his room key and at one point we were 15 minutes late for a meeting because he was standing in line so long to get it reprogrammed. I called numerous times to have the valet pull my car around and they did not answer. When I called the front desk they just transferred me to the same extension where it just rang and rang. The parking situation is very poor and there's no place to park if you just need to run inside for a few minutes, or if you have visitors. The underground garage self parking is well lit, but still not a place I was willing to go at night as a female traveling alone. The room was clean, and the bed was very comfortable, however I did find a yellow stain on the sheets I was using and took a picture of it. The restaurant was nice and the drinks were made well, however it was very understaffed. The TV channel selection was good but the wireless internet was consistently slow. The provided hair dryer was extremely low powered and did not produce very much heat - with my long hair it was totally incapable of doing even an average job. My coworker is not going to let me pick the hotel for the next trip, and I will not be recommending this hotel to anyone.
May 15, 2013
Rated 2.0 out of 5.0 by tazboop Mixed Feelings about the stay
Overall our stay was just ok, my husband was very disappointed in the hotel because the web sit said the hotel had a spa and the spa was no where to be found. The house keepers never cleaned our rooms and we stayed two nights and house the keeper that was working our floor was rude. Other then that we was at the hotel for a wedding that was wonderful.
May 14, 2013
Rated 4.0 out of 5.0 by Susan9988 Great view of St. John's river
This is my 3rd stay (for business) and for last 2 trips, I asked for an upgrade with room facing St. John's river and both times were accomodated with ease and no extra charges!
For this trip, there was a mix up with credit card usage and my personal card was charged the room charge versus my company's card. I had to ask twice to get this done correctly. Maybe more training in this area but I understand mistakes happen and Gabrielle (I think this is her name) was the one who fixed it.. she is a gem and great service!
Susan
May 14, 2013
Rated 3.0 out of 5.0 by Retired2013 Quick Visit
Stayed on April 19th for a quick overnight visit to see the Lewis Black show at the Florida Theater. Check-in was quick, dinner at the Ruth Chris Steak House before the show was very good - fast service so we could make it to the show on time. Very easy access to the theater by our own car. Tricky driving back and we missed the turn and ended up on the interstate for 2 extra miles before having to turn around. The bed in the hotel was extremely restful. Older room but neat and organized. Bath small but fine for a quick overnight stay. Valet parked car and it was easy and convenient. I would go back again for one night to see more shows or to spend the day at the river-walk area.
May 11, 2013
