Rated 3.9 out of 5 by 238
Rated 2.0 out of 5.0 Not So Comfortable
The bed had to be the most uncomforable bed I have slept in at a Hotel. It was foam and sagged in the middle. We had a very difficult time getting the air conditioner to turn off. We kept setting it up and it would go off but then come back on after a few minutes. We finally had to just turn it off. The vent fan in the bathroom was very noisy. Finally, I don't believe I have ever experience a sink counter that was so low to the ground and this was not a handicap room.
December 10, 2013
Rated 4.0 out of 5.0 by Missy827 Good Hotel, Not Much Around for Dining
I'm a big fan of Crowne Plaza so I like to try out different properties. I had read this location was outdated which was discouraging. To my surprise, the front desk notified me that I would be staying in one of the newly remodeled rooms. She also asked if I had a preference of a room on a lower floor and higher, which I appreciated. The room was nice and clean, and the bed was comfortable. The room service staff was friendly and attentive. I did have a few people try to open my door, which was irritating and worrysome. I also had a member of your staff knocking on my door at 9:30am, when I had my Do Not Disturb on the door. Overall, a decent hotel with easy parking. However, there were not restaurants around and I had to drive 15 mins to have dinner. Also, there was no recognition of being an IHG Rewards member.
December 9, 2013
Rated 2.0 out of 5.0 by Chip5 Housekeeping & WiFi
No housekeeping service was provided in room on 11-30 our 2nd day .The do not disturb sign was removed from the door upon exiting for the day around 10:45am. Called main desk upon return around 8pm & notified front desk again upon checkout on 12-1 at about 10:30am. Was informed then that we would hear back after checking with housekeeping. Today is 12-2 and no call back at all. This was our 1st stay at a Crowne Plaza. The free wi-fi was not acceptable. Way too long to log on. Wi-fi kept disconnecting. A delayed response finally received 12-7 shows failure of management to remedy a wrong and fully step up to correct hotel chain's lack of customer satisfaction when reported 3times. A guest certificate to make up for total failure within chain to address and remedy a wrong surely should have been in order. Guest Relations response to my complaint states the hotel management shares a vision of providing the best guest experience possible. Right!
December 7, 2013
Rated 4.0 out of 5.0 by Rick8000 Drain did not work in bath tub
Girls at front desk had no idea what was going on.
December 5, 2013
Rated 4.0 out of 5.0 by Monty29485 Great location
We have stayed at this hotel several times. We love the location and Jacksonville. The upper floors have been renovated, we did not stay in one of the renovated rooms but the public areas looked nice. The hotel is a good value and the priority club perks make it a great value.
December 5, 2013
Rated 1.0 out of 5.0 by NotoCP Crowne P Riverfront Jacksonville now rude, mean, unwilling to help.
Several major major issues with reservations. after 10 years of bookingnthis same weekend at CP, and booking 4 months advance, AND having amazing experiences from the past with an incredible young lady, (did not seem to be with CP anymore) from Africa, she always always was professional, kind, and helpful. The reservations manager was extremely rude and disrespectful. We called corporate offices in Atlanta the day after to report this. They, Jessica, said we would hear back soon. Has been three days now and nothing.
There were three others at the desk with us complaining about the same things.
A real shame!
December 4, 2013
Rated 4.0 out of 5.0 by patsqueeze Crowne Plaza Jacksonville Riverfront Thanksgiving weekend
Newly renovated room 833. It was a lovely room though having stayed here before-last year at this time, I found that I missed the microwave and fridge already in the room. The other small details that matter are there was no space for storing items for personal use-toothbrush, brush, etc or the hand towel to dry hands...no towel bar. The toilet paper is a cool looking holder but not adequate for a often used place. The roll kept flying off the holder. :) There were unfinished shower tiles, no marking for hot or cold water on the shower spigot in the bathroom. Colors of the room and floor tile looked great. One renovation that needs to be in the works is the sliding glass door. The corrosion causes the opening of the door to put in effort. There is a shrill noise-squeking and grunting from pushing it open or close. There is not patio furniture (give or take) but an amazing view. I'd like to see a wall installed between rooms. The worst part about the stay was the neighbors who didn't realize the door shuts itself-QUIETLY and that others may be heading to sleep around 11pm so they should be quiet and not yelling for their kids out in the hall because they forgot what room they were in since they were so drunk. The best part of our stay the front desk rep Melissa. Extremely helpful and professional. Wonderful location. wonderful event.
December 4, 2013
Rated 4.0 out of 5.0 by NewMD2011 Great view, great staff, renovations could be better.
My family and I stay every year at the Riverfront Crowne Plaza. This year, we noticed several renovations, including the bathrooms. The new sinks, although modern, do not provide a place for guests to put items commonly used at the sink such as a curling iron, makeup bag, etc. In my opinion, a better option would have been to replace the stained, chipped tubs.
A nice hotel is about relaxation. Many of your guests, particularly women, love to relax in a warm bath. When a tub appears dirty, it makes the whole room feel unsanitary, which makes relaxation impossible. For the record, I scrubbed the soiled-looking tub with a disinfectant wipe, and it was indeed clean. However most of your guests would never know this. On a smaller note, there is also no place for a hand towel. A simple, inexpensive hook, could fix this problem.
Lastly, the suites this year, did not have a refrigerator or microwave as in years past. We missed them.
And, as we and other guests state every year, a couple of inexpensive patio chairs would greatly enhance the experience since what brings us to your hotel year after year, is the magnificent river view.
I can not conclude this review without complimenting you on your excellent staff. EVERYONE was incredibly helpful and friendly, from the front desk, to housekeeping, to the servers and cooks at the American Grill. Your staff should be commended for recognizing that hotel guests want to feel appreciated and special. We look forward to joining you next year.
December 4, 2013