Rated 3.9 out of 5 by 270
Rated 2.0 out of 5.0 by Nancy3233 Disappointed
I booked this hotel based on the reviews and feel that they were just not accurate. I agree with the one review that the property is out of date- it is.
Our rooms, we had 2, smelled of smoke and we were in non-smoking rooms. The air conditioning was extremely loud as was the road next to the hotel. I had to sleep with a pillow over my head. The room looked straight out of the late 70s/early 80s. Old, dark, cramped and disappointing. It did not make for a good nights sleep. If we were staying in Jacksonville longer I would have checked out and found a different hotel. I travel often, staying in different hotels 3 times a month. I was extremely disappointed. I expected more from the Crowne Plaza.
We had breakfast in the American Cafe and sent back half of the food. It was cold and had no flavor. It was not inexpensive either. The service in the restaurant was poor- I had to ask the waitress to come to our table numerous times. Half the food was taken off of our bill.
On a positive note the front desk staff was professional and helpful. This property needs updating. I would not stay there again.
May 5, 2013
Rated 3.0 out of 5.0 by Bryancpa Not the usual Crown Plaza Experience
Surely this hotel was not built as a Crown Plaza. Bathrooms were small. Room layout was not comfortable. Staff was wonderful. Everyone was helpful and provided correct information. Front Desk was excellent. Helped with directions to the hotel. Due to two other events the nights we were there, we could not change rooms since the hotel was booked.
May 4, 2013
Rated 4.0 out of 5.0 Great place to stay for a short period
I traveled to attend a workshop near the hotel and decided to rent a car to move in Jax, which was a good idea.
When we arrived there was a parking spot to register. We did register in very little minutes which was excellent. We even had time to take our luggage to the rooms and leave immediately (the wholet hing took less than the permmited 15 mins parking).
When coming back at night I had the chance to take a real good look at the room. It was comfy and clean though a bit old. The bathroom was ok but it could be easily renewed. Toilettries were neat though I had the feeling that the lotion was already used by a previous guest (it was almost empty). The shower was good too.
The closet was good enough to fit all my belongings and it looked clean. I did not use anything from there though.
The TV area was fine. I always read all the mags, sheets and stuff the hotel leaves in the room. The information folder had a sheet with the hotel logo but it was dirty (very dirty). TV was good, coffee machine was a bit old but worked fine (coffee was regular).
The carpet on the room was fine, clean and did not smell funny at all. The working desk was confortable and did help a lot in my night work.
I left the best for the last: The bed was AWESOME! All the pillows and the bed made a great night experience despite the very little hours of sleep I had. That was worth the whole trip.
Checkout at 5am was just as good as checkin. We had some changes in my invoice but the lady on the clerk made them in a jiffy. It was great!
One only detail that I found was that the room was a bit noisy from the other rooms, but that did not stop me from having a great rest.
I did not have the chance to check the gym, the pool, the restaurants or the executive center, but I'm sure that they're just as good.
The only little setbacks for me were, in one hand, that I had to pay for parking lot. For the price paid, a complimentary service would not hurt. On the other hand, being on a corner of the hotel, the wireless was pretty bad and most of my stay I had no connection or whatsoever. Maybe better/bigger wireless antennas would solve this small issue.
In general, it was a great experience and would indeed go back to this hotel!
May 2, 2013
Rated 5.0 out of 5.0 by mystuff Excellent Service
My stay included a riverfront junior suite next to the elevators. My overall experience was excellent due to the exceptional staff. However, the elevators was a constant alarm, the fridge in the room was warm, and the microwave was missing. Thanks to Erin at the front desk, the microwave issue was resolved immediately. I have intentions to stay at this Crown Plaza again, faraway from the elevators. The view of the St. Johns and its surroundings are a beautiful site to see and view at night and in the morning.
May 2, 2013
Rated 5.0 out of 5.0 by TraceyAW Great service
Melissa at the front desk was the first person I saw when entering the hotel. She had a nice smile and was very friendly. I travel a lot and stay at Marriott properties mostly. This was nice change.
April 30, 2013
Rated 4.0 out of 5.0 by JerseyGirl1 Good points/bad points
Our room was large and comfortable. It looked as if it have been recently updated. The room was clean and the maid staff did a good job. I did not sleep well on the mattress. It was a memory foam type which I have had in other hotels and not slept well. There were no towel racks in the bathroom and no space to really leave things out. The shelving provided was in use with hotel "things". There was just one peg on the bathroom door. There was no refrigerator in the room and it wasn't until our stay was almost over that we found out we could request one.
April 28, 2013
Rated 2.0 out of 5.0 by malet71 Really out of date
We came in for just one night before an early flight the next day. Kids tired after a great vacation, and Mom and Dad tired from the drive from Orlando. Looking for a nice comfortable room to just relax and get a good night sleep.
Friendly staff provided us an unexpected surprise as we were upgraded to the Presidential Suite...cool, a really nice last night on vacation.
Nope. The Presidential Suite looked straight out of the late 70s/early 80s. It was so outdated we would have preferred a small updated room. Also took the staff a long time to bring bedding up so our young kids could sleep on the pull-out sofa...
Needless to say, was not a great way to cap off our vacation. Oh, and the water took forever to get warm in the AM, I thought I was going to get a cold shower to boot. Will not come back and pretty disappointed in the Crowne Plaza brand.
April 28, 2013
Rated 4.0 out of 5.0 by Dolo servicing the room etc.
Have been wondering why at 3:30 pm we had to ask to have the room cleaned. Also broken glass from a wine glass was in the hallway along with bits of paper for 2 days. This doesn't do much for the "ambiance".
The breakfast buffet did not look very appealing with lots of green still on the cantaloupe and all the fruit cut so haphazardly. Gives the impression that someone doesn't care.
Incidentally, some of your washcloths and handtowels should be retired. I have seen better quality in Walmart.
April 26, 2013
Rated 4.0 out of 5.0 by maaron29 Helpful Staff
Guy at check in seemed a bit lost and no recognition as Platinum members. Valet guy was super friendly and patient while we unloaded two vehicles and our kids. Valet guy upon departure was also very friendly and helpful. No close restaurants or activities when walking with two small children, but sounded like there was a lot to do if you made the walk across the bridge. Valet recommended Kickbacks and gave us a menu. They delivered and was kid friendly as they had everything from Steak to Breakfast to Desserts and even Ramen Noodles and Hamburger Helper! Great pool area and nice walkway along the river. There are restaurants on premise but we did not try them.
April 25, 2013
Rated 5.0 out of 5.0 by r2424 Excellent Facility
We held our Navy reunion at the hotel and they did a very nice job of accomodating us. It is a nice facility with a helpful staff.
April 23, 2013
Rated 5.0 out of 5.0 by RGDD Great Place!
I use this property quite a lot and many of the staff now refer to me by name at the front desk and in the restaurant. It's nice to get a friendly "Welcome Back Mr. ______" A great place to stay.
April 18, 2013
Rated 1.0 out of 5.0 by unhappygoldmember not worth the money
First of all- I am a gold member in the priority club membership program- so I stay at many IHG hotels. I was in room 828- the emergency stairways takes up half of the space in the room. The room was on the parking lot side of the building. The hotel was not sold out and so I wondered why I had to looked at the parking lot instead of the river view that enticed me to stay at the hotel. The towels were old and mis-matched and very scratchy. The alarm clock had an instruction sheet to set the alarm- still could not figure it out (really we just want a wal-mart special- $10- no instruction sheet needed.) The bed is positioned so that the light from the hall is in view from the bed(go in there at night and turn off the lights in the room and see how much light comes into the room- really-try it) I'm sure there were better rooms available- did I mention I'm a gold memeber??
April 17, 2013
Rated 5.0 out of 5.0 by Dean10 Clean and comfortable
I loved my stay at Crown Plaza Jacksonville-Riverfront. It was quiet, clean and warm surroundings. The staff treated me very well, they were friendly and professional. I was so pleased that I was provided with a car to take me to the Port of Jacksonville.
April 16, 2013
Rated 3.0 out of 5.0 by Ronlfos Absent maid
Fair room, adequate, nice river view. Maids were almost non existent. Bath was not cleaned at all during our 4 day stay. Room did not even get new towels or linens one day. Spoke to desk about it, no real improvement.
April 13, 2013
Rated 3.0 out of 5.0 by Echooo3 Nice but not 4 Stars
Just stayed in April 2013. Room was in need of renovation, toilet kept running on and off alll night. Nice and bed was comfortable and I felt safe (single woman). Just would not consider this a 4 star hotel.
April 13, 2013
Rated 2.0 out of 5.0 by Jlester Overall
The hotel is very convenient and has a great view. However, it is very tired and, as a result, the employees are also tired. The lobby has been updated and is pleasant but the rooms, hallways, parking, etc are as they were decades ago. Even the towels were from the day it was built.
April 13, 2013
Rated 3.0 out of 5.0 by GCollinsRN Put your wake up call in twice, or you will be late
Wake up call for 6:30 was never given We woke up 45 min late, wife almost missed job interview. Shower was plugged and backed up with God knows what. It was totally gross. Staff was nice overall.Bed was very uncomfortable.
April 11, 2013
Rated 5.0 out of 5.0 by Current 5 stars across the board
Front desk staff always go above and beyond to help me achieve my goals during my stay. Crowne Plaza is my only choice when visiting Downtown Jacksonville. Ruth's Chris on the same property is a bonus and the beautiful riverfront view to boot. Many "thank you"(s) Bridgette, LaToya and David. Apologies if I spelled any of the names incorrectly.
April 10, 2013
Rated 4.0 out of 5.0 by 31324diva great value
Location was great; service impeccable; ambiance exceptional.
April 8, 2013
Rated 5.0 out of 5.0 by Davidg60 Very nice
Very nice for the money! The entire staff treated us with kindness and respect, in particular the valets were awesome!
April 6, 2013
Rated 4.0 out of 5.0 by KADtravel2013 Riverfront beauty!
While the property may be a bit dated the staff and location make this a lovely place to stay!!! Friendly, kind, accomodating and helpful all describe the staff, esepcially Terrance at the front desk.
The view is awesome!
April 4, 2013
Rated 5.0 out of 5.0 by Wanda15 Great Value! Beautiful Property!
My recent stay was excellent! The staff was courteous, responsive and knowledgeable. Check-in and check-out went smoothly; valet service was quick. The room was beautiful and clean. The sandwich I ordered from room service was delivered promptly and DELICIOUS! If I ever have to return to Jacksonville, I will definitely stay here again.
April 1, 2013
Rated 5.0 out of 5.0 by liznchris322 Great for a Romantic Getaway!!!
My husband and I stayed there on the night of our 10yr wedding Anniversary.We choose the romantic package and a room with a river view.The room was very nice and clean and the staff was also very pleasant.We ordered room service a few times and the food was very good and got it brought to us quickly.We also ate at Ruth's Chris for our Anniversary and that was also a pleasant experience.We had a great time!
March 29, 2013
Rated 5.0 out of 5.0 by jackthebrat always a great experience
Have stayed here for 35 +years (even elvis stayed here often before me when he performed at florida theatre and memorial colliseum) great location across St. John's river from downtown, directly on the river with view of the jacksonville skyline ..town car and water taxi service to downtown..great longtime staff...very guest- service oriented ...was jacksonville hilton for years until the owners "changed the flag" to crowne plaza a few yrs. ago but nothing changed other than the name...great place for meetings (call sara)..updated renovations currently underway (top floor--10th---already completed)...TOP RATED ruth's chris restaurant right in the hotel !!!!!! (check out on trip-advisor under "jacksonville restaurants")..... eat, drink, be pampered and just hit the elevator button up to your room !!!!
March 21, 2013
Rated 5.0 out of 5.0 by wlb77 Great Place to Stay
The staff here is the best I have seen and I have been travelling on business for 40 years. Everyone, front desk to restaurant, were very friendly, helpful and courteous to me and my wife. The hotel restaurant was better than average. I would recommend this hotel to anyone and my wife and I will stay here the next time in Jacksonville.
March 21, 2013
Rated 1.0 out of 5.0 by jtgeo65 ecpected more
Me and my husband was celebrating our 26th Anniversary
i had surgery in december so we planned to celebrate in March 9, 2013 at the crown plaza in Jacksonville fl riverfront.
the tub was stopped up when i went to shower. i heard the cars from the main street bridge all night and the music from across the river need to sound proof . i expected so much more we choose this hotel because we had reservations for ruth chris steak house and wanted to be in one place . i wish i would have stay across the river at the hyatt .
when we told the front desk that we were not satisfied and about the tub they were like may next time renovations will be finised really. no i comp your $10 parking fee or give you percentage off yoour next stay. never again they lost me.
March 18, 2013
Rated 3.0 out of 5.0 by Amanda418 Not bad but nothing special
I had never stayed at a Crowne Plaza before, but I always heard they were really nice. I stayed here for one night about a week ago and I didn't see what all the hoopla was about. The bed was really firm and not super comfortable, and there was hardly any light in the bathroom or bedroom as half the bulbs were out. When I first walked into the room I went to sit down on the bed and I noticed there was a piece of food stuck to the bedspread. Then I saw what looked like rat feces right next to it. I went down to the front desk right away to request a new room, and they offered for housekeeping to come "freshen up" the room. I really wanted a new room at that point, and they eventually gave me one right next door. I liked the location and the features surrounding the hotel (jacksonville landing, the view was great, and the water taxi - which never came to pick us up after waiting 45 minutes) but not worth the price. I would rather stay somewhere else next time.
March 18, 2013
Rated 1.0 out of 5.0 by froggy22 Worst Hotel
This by far was the worst hotel I have ever stayed at. It was mismanaged from all angles. To many bad things happened to go into. I will never stay here ever ever ever again.
March 17, 2013
Rated 1.0 out of 5.0 by Rich1000000 HORRIBLE CROWNE PLAZA
Restaurant (Ruth's Chris) service was horrible! Room was old and had a bad odor. People in room 3 doors down from mine were fighting from 10pm until 4am. I and many other guests called the front desk where we were told there was nothing they could do. I finally had to call the Jacksonville Sheriff's office and have them come and handle the problem. Staff was rude and unwilling to deal with problems. The hotel was over run with young people who were there partying. I was there for business and rest. I lost a client due to this stay and did not get any rest. Stayed here one other time and had room problems. I gave them one more chance and they couldn't satisfy my needs.
March 10, 2013
Rated 4.0 out of 5.0 by CollegeProf Clean rooms and comfortable bed
I would reccomend this hotel. This service was excellent and the room was very comnfortable. Close to everything downtown!
March 9, 2013