Crowne Plaza Jacksonville-Riverfront

Hotel Front Desk: 1-904-3988800

Hotel Fax: 1-904-3989170

Hotel Email:

Check In: 4:00 PM | Check Out: 11:00 AM | Local Time: 7:30 PM

Jacksonville International Airport (JAX)

- Distance from hotel: 15 MI/ 24.14 KM North l

- Exiting the airport follow signs to I-95 South Heading SOUTH on I-95, cross the Fuller Warren Bridge RIGHT lane- EXIT SAN MARCO BLVD 350B LEFT at SECOND traffic light north. STRAIGHT to roundabout Museum Circle. RIGHT and hotel is 0.25 mi on the left.

Craig Municipal Field (CRG)

- Distance from hotel: 17 MI/ 27.36 KM West l

- west on Craig Blvd. toward St. John's Bluff Road N. Left at St. John's Bluff Road N right at Atlantic Blvd. Continue onto Arlington Expressway Left at FL-5/North Main Street right at S. Main Street left at Museum Circle Continue on Riverplace Blvd.


- Distance from hotel: 6.1 MI/ 9.82 KM East

- Right on Riverplace Blvd toward Main St S. Turn right to merge onto US-1 N/US-90 W. Turn left at E Beaver St.Turn right at Myrtle Ave N.Turn left at the 1st cross street onto Kings Rd. Slight right at New Kings Rd.Turn left at Clifford Ln


Skyway Express-Riverplace Station

- Distance from hotel: 0.01 MI/ 0.02 KM North

- Within Walking Distance

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- Car Parking Available

- Self-Parking Fee: 10.00 USD

- Valet Parking Available

- Valet Parking Fee: 18.00 USD

- Self parking available for $10.00 per vehicle per night. All spaces are located under the hotel in a covered parking lot. Valet parking available for $18.00 per vehicle per night. If you are traveling with a group or convention, parking rates may vary.

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Hotel Highlights

IHG's downtown Jacksonville property, located on the Riverwalk. Close to Everbank Field, Jacksonville Landing, downtown business district. 2 onsite restaurants and lounges. Outdoor pool. Free WiFi.
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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Overall Experience


based on 508 reviews
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Ratings Breakdown


  • 5 Stars
  • 4 Stars
  • 3 Stars
  • 2 Stars
  • 1 Stars

Great room bad customer service


January 15, 2015


When I called in to reserve my room I asked for a River Front one bed room and I was told that, that was the room that I would be receiving. When i arrived 20 minutes later the receptionist informed me very rudely that the room that I reserved was no longer available. So I explained to her that it was my birthday night and that I really wanted the room that I had already reserved and paid for. She looked at me and said so do you want the two bed non river front room or not? It was late and I really did not want to drive around a find another hotel so I ended up spending my birthday night in a double bed room that I did not want. The room was very nice but the customer service was horrible.

Posted byHotelStaff
January 20, 2015
Dear Jaz904, Thanks for your feedback on the hotel. Rest assured that customer service is of paramount importance at the hotel. I will address your concerns with the front office, so that we can improve our service delivery. I apologize that the customer service was not to yours or my standard. Regards, Shawn Frisbee, GM
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A weekend away with my wife


January 15, 2015


Beautiful view of downtown Jacksonville, good service, just older hotel. The hotel is in the process of being renovated it appears. Great food options and access inside to hotel.

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will never come back to this hotel.


January 15, 2015

Crowne plaza is just name, other hotels cross the street have better service than your

Posted byHotelStaff
January 20, 2015
Dear Orelus, I am sorry that you did not enjoy your stay at the hotel. Please feel free to contact me direct to discuss your concerns. Kindest Regards, Shawn Frisbee, GM
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Great customer service


January 13, 2015


The staff is very friendly and courteous. Once they finish the renovations of the rooms, it will be an awesome experience.

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