Crowne Plaza Jacksonville-Riverfront

Hotel Front Desk: 1-904-3988800

Hotel Fax: 1-904-3989170

Hotel Email:

Check In: 4:00 PM | Check Out: 11:00 AM | Local Time: 7:30 PM

Jacksonville International Airport (JAX)

- Distance from hotel: 15 MI/ 24.14 KM North l

- Exiting the airport follow signs to I-95 South Heading SOUTH on I-95, cross the Fuller Warren Bridge RIGHT lane- EXIT SAN MARCO BLVD 350B LEFT at SECOND traffic light north. STRAIGHT to roundabout Museum Circle. RIGHT and hotel is 0.25 mi on the left.

Craig Municipal Field (CRG)

- Distance from hotel: 17 MI/ 27.36 KM West l

- west on Craig Blvd. toward St. John's Bluff Road N. Left at St. John's Bluff Road N right at Atlantic Blvd. Continue onto Arlington Expressway Left at FL-5/North Main Street right at S. Main Street left at Museum Circle Continue on Riverplace Blvd.


- Distance from hotel: 6.1 MI/ 9.82 KM East

- Right on Riverplace Blvd toward Main St S. Turn right to merge onto US-1 N/US-90 W. Turn left at E Beaver St.Turn right at Myrtle Ave N.Turn left at the 1st cross street onto Kings Rd. Slight right at New Kings Rd.Turn left at Clifford Ln


Skyway Express-Riverplace Station

- Distance from hotel: 0.01 MI/ 0.02 KM North

- Within Walking Distance

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- Car Parking Available

- Self-Parking Fee: 10.00 USD

- Valet Parking Available

- Valet Parking Fee: 18.00 USD

- Self parking available for $10.00 per vehicle per night. All spaces are located under the hotel in a covered parking lot. Valet parking available for $18.00 per vehicle per night. If you are traveling with a group or convention, parking rates may vary.

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Hotel Highlights

IHG's downtown Jacksonville property, located on the Riverwalk. Close to Everbank Field, Jacksonville Landing, downtown business district. 2 onsite restaurants and lounges. Outdoor pool. Free WiFi.
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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Overall Experience


based on 598 reviews
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Ratings Breakdown


  • 5 Stars
  • 4 Stars
  • 3 Stars
  • 2 Stars
  • 1 Stars

Great stay!!


May 01, 2015


While we were only staying for one night, it was as good as it gets. Everything was clean and the bed was the most comfortable I've ever slept in. Will definitely stay there again!

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Beautiful upgrades and very comfortable


May 01, 2015

This was my second stay at Crowne Plaza Jacksonville-Riverfront. Although the first stay in 2013 was pleasant, there have been significant updates since then which made the stay even more enjoyable. The grounds and lobby are lovely and the guest room was really beautiful. Unfortunately, the pool area was being upgraded during my stay and I wasn't able to use that feature. When I mentioned my disappointment to the hotel staff, they went above and beyond to compensate for that inconvenience. I was very, very pleased with their customer care attitude. We had included the breakfast package which was fast, convenient and quite tasty. :) I wouldn't hesitate to return to this hotel.

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April 30, 2015


When I arrived I at the check-in area with my vehicle a construction worker began to beep his horn at my party and I over and over again. Apparently he placed some wood pallets near the check-in area of the hotel. This is a spot where cars are supposed to temporarily park in order to check in. He than screamed at me and told me he needed me to move and to not park in that spot. There wasn’t a no-parking sign anywhere in sight. He failed to place the pallets in an area where they should've been. Upon check in I learned that the pool had been shut down due to construction. Now why would a hotel close the pool down for a weekend like this? A twenty five thousand capacity festival and every hotel in the area is sold out, yet this hotel decided to renovate its pool. I could hear construction noise from my room. My room had stains on the floor and the shower had not been cleaned. The ice machine was broken. The hallway was filthy. The ATM was out of order. The gift shop was closed, even though the hours posted on the door indicated it should have been open.
The icing on the cake! My party went to dinner at the restaurant/bar downstairs on Saturday night. It took over an hour for the food to arrive and the food was cold. My friend ordered a cheeseburger and what he got was an oddly shaped burger patty with shredded cheese on it that had not been melted. A server never came to take our order. We had to go up to the bar and place both drink orders and our food order. It almost seemed as though management had not staffed the hotel properly for the weekend. My friend complained to whoever brought our food out and he brought him two cold slices of pepper jack cheese! This hotel is a disgrace to the Crowne Plaza name.

Posted by HotelStaff
May 01, 2015
Jonny, Thank you for taking the time to share your experience with us. We strive to provide a seamless and enjoyable stay for all of our guests - and it sounds like we didn't deliver during your stay and for that, I apologize. I will speak with our contractor to ensure his crew is more accommodating to our guests. We will also address your additional concerns with our housekeeping and food and beverage teams - as the items you brought up are unacceptable. We will use your review as a training opportunity to improve for future guests. In regards to the pool deck and gift shop, we are currently enhancing these amenities. I assure you they will reopen soon to better serve our guests. We hope to have the opportunity to host you again in the future to regain your confidence in our hotel. With hospitality Kerry Boatwright Crowne Plaza Jacksonville Riverfront
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Just what we wanted, even on a budget


April 29, 2015

My husband & I needed to get away! Our room was clean & comfortable, and I love the new décor. On site restaurant Ruth's Chris happy hour offerings are fantastic at $8 before 7pm, and the location was perfect for our evening walk along the Riverwalk. The breeze and music from the other side of the river made for a really nice night.

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