Crowne Plaza Jacksonville-Riverfront

Hotel Front Desk: 1-904-3988800

Hotel Fax: 1-904-3989170

Hotel Email:

Check In: 4:00 PM | Check Out: 11:00 AM | Local Time: 7:30 PM


- Distance from hotel: 6.1 MI/ 9.82 KM East

- Right on Riverplace Blvd toward Main St S. Turn right to merge onto US-1 N/US-90 W. Turn left at E Beaver St.Turn right at Myrtle Ave N.Turn left at the 1st cross street onto Kings Rd. Slight right at New Kings Rd.Turn left at Clifford Ln


Skyway Express-Riverplace Station

- Distance from hotel: 0.01 MI/ 0.02 KM North

- Within Walking Distance

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- Car Parking Available

- Self-Parking Fee: 10.00 USD

- Valet Parking Available

- Valet Parking Fee: 18.00 USD

- Self parking available for $10.00 per vehicle per night. All spaces are located under the hotel in a covered parking lot. Valet parking available for $18.00 per vehicle per night. If you are traveling with a group or convention, parking rates may vary.

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Hotel Highlights

IHG's downtown Jacksonville property, located on the Riverwalk. Close to Everbank Field, Jacksonville Landing, downtown business district. 2 onsite restaurants and lounges. Outdoor pool. Free WiFi.
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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Overall Experience


based on 459 reviews
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Ratings Breakdown


  • 5 Stars
  • 4 Stars
  • 3 Stars
  • 2 Stars
  • 1 Stars



November 17, 2014


Great Stay nect destination Williamsburg Virginia McNeal White Family Reunion hoping for 300 guest

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Nice hotel and good value


November 17, 2014

Great hotel for attending a seminar. Centrally located.

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November 14, 2014


The desk clerk (no name tag) was unfriendly and didn't mention/acknowledge my IHG membership status. She also decided to DOWNGRADE my room (from a King to a Queen) without notifying me. When I got to the room, I called the desk to ask about the room and was told they didn't have any open rooms with King beds. I mentioned that I made the reservation months ago and got an exasperated "hold on" reply. She came back to the phone to inform me that they did have a room with a King bed, but I had to come down to the desk for the new room key (lazy - other hotels bring you the key).

The King room was remodeled, but just average. Wireless internet connection essentially does not exist. Location is in the downtown area, but in walking distance of very little. Other staff members I had contact with were better than the desk clerk, but not great.

Overall, I would not, and will not, stay at this hotel again.

Posted byHotelStaff
November 19, 2014
Undercover, Thank you for staying with us. It is upsetting that we did not provide you with the recognition deserved as an IHG Rewards Club member. We appreciate your loyalty to IHG and certainly want our members to feel that appreciation. We will use your review as an opportunity to refresh training for our front desk team. We thank you for your feedback so that we can prevent these issues from being experienced by future guests, but we regret we were not able to do better while you were staying with us. Should your travels bring you back to Jacksonville, we hope you’ll give us a second chance to regain your confidence in us. With hospitality, Kerry Boatwright Crowne Plaza Jacksonville Riverfront
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Great Staff and Accommodations


November 13, 2014

We visited for a bowling tournament. The front desk staff provided excellent customer service. I would stay at this location again, solo on that aspect of my stay. If the staff care about the guest and the hotel it makes for a great experience. Access to local attractions were easy to get to.

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