Rated 3.1 out of 5 by 31
Rated 4.0 out of 5.0 by Sash09 Can "use" some refurbishment
The hotel is in the city center
Staff is great with high level of service
But the facility is old and not to the Crown Plaza brand level
Did not receive any Plat member benefits (only 14:00 check out) and the usual free internet. But no room upgrade (hotel was fully booked) no welcome gift or any other perks.
Food is on the OK side but pricing is high.
The staff makes the difference as they are great in service and to make you fill good.
December 8, 2013
Rated 4.0 out of 5.0 by Sebst88 Older Hotel with good Food
The Hotel is a little bit old, but I knew this before. The rooms are clean and spacious. Food in the French restaurant was good and the price for the buffet was very reasonable. The staff was friendly and helpful in organizing the airport pick-up and drop-off and with all other inquiries.
The only thing that really disturbed me was the "Wellness Area". The pool is ok, but the changing room smells strange and the whirlpool is in horrible condition and should be replaced.
December 4, 2013
Rated 3.0 out of 5.0 by JakartaTraveller Stay in Crowne Plaza
I have stayed in many properties for last several years in APAC region and this property (although in a great location) does not recognize Platinum status / Priority club rewards members. No access is given to club lounge or any additional benefits to members except (you have to ask) to upgrade your room (no big benefit). The breakfast area is dirty (I can see bugs near cereal) and flies near open cut fruits.
The pros are excellent location and sleep quality (comfortable beds).
December 4, 2013
Rated 1.0 out of 5.0 by Andyp73 Very tired hotel
This hotel needs a massive refurbishment. Hotel is tided, old and smelly! The gym is a joke and should be closed!
I travel to Jakarta alot but will try and stay at another hotel.
December 1, 2013
Rated 4.0 out of 5.0 by DeeandWai Recommended
My friend and I stayed there for three nights. Between 31st oct to 3th Nov. we really enjoyed our stay. We loved the fact that there is a nice pub/club inside the hotel (Stingray) and we definetely recommend the maroush marrocan restaurant. Great service, excellent food. The room is nice and spacious. Big bed too for twin beds. Staff are quite helpful at the front office although when we asked about a club called Vertigo three people said they never heard of it but there was no initiative to check it out for us further, eg, google where it is etc..
A couple suggestions: the room where we stayed in #712 had a leaking problem very close to the window. When it rained the carpet was totally soaked. I suggest you check it out before it gets worse..
Also, i was a bit surprised to be woken up by a house keeping at 9am to ask if we wanted the room to be cleaned. I was still half asleep and in my pyjamas so i had to decline (my friend was still sleeping too) not sure if this is the standard in every hotel in Jakarta/Indonesia, but i expect them to come around 11-12pm, nevertheless.
Overall thank you for the hospitality. Close to Semanggi mall is definetely an advantage we only needed to walk for 5 mins to get there. All the best for the future.
November 9, 2013
Rated 2.0 out of 5.0 by frqntflyer Tired
I guess I shouldn't expect much in the way of Crowne Plaza's anymore. Most of the ones I travel to in Asia seem tired and are in need of an upgrade.
Staff is nice and pleasant at this hotel. Were responsive when I asked for help but didn't seem to anticipate anything which I guess is no big deal. I get used to service beginning once I hit the drop off. No one was there to help with bags. Again, not that big of deal but still noticeable.
Couldn't get hot water in my room to take a shower. Called up front desk and were going to send an engineer but nobody came. Had to take a cold shower to prepare for meeting.
No real recognition as a gold member. Put me in a double instead of king as reserved but fixed it when I called down. Location is good but traffic can be tough but then it's Jakarta.
I would go again but it would probably be 3rd or 4th option.
November 4, 2013
Rated 2.0 out of 5.0 by chialc2013 Air filled with burning fuel smell
I stayed two months ago in Crowne Plaza Jakarta and was a excellent experience. As a platinum member, I was upgraded so that I can access the club level (facility and food). That's the main reason why I return back to Crowne Plaza Jakarta this time round.
However, this time, I did get my upgrade but not access to club level. too bad, I need to book the Primier room then I can get the club level upgrade. Furthermore, my room booking does not include breakfast too (room only). Feel sad.
There were a few power failure/trip and after that the whole building is fill of burning fuel smell... I was in the India restaurant for dinner as well as the bedroom... burning fuel smell whole day and night.
Unlikely, I'm going back to Crowne Plaza Jakarta... sorry.
October 7, 2013
Rated 4.0 out of 5.0 by David180262 Enjoyable stay
Enjoyable stay over two. Will come again for longer periods of time.
September 20, 2013