Crowne Plaza Jerusalem

Hotel Front Desk: 972-2-6588888

Hotel Fax: 972-2-6588849

Hotel Email: jm_gmsec@hiil.co.il

Check In: 3:00 PM | Check Out: 11:00 AM | Local Time: 7:30 PM


Airport
Ben Gurion ( TLV) (TLV)

- Distance from hotel: 24.85 MI/ 40 KM East l

- Take hwy no 1 towards Jerusalem, hotel is located at the city entrance.

Train
Jerusalem Light Rail

- Distance from hotel: 1.24 MI/ 2 KM North

- information through concierge desk

Print Hotel Fact Sheet

- Car Parking Available

- Self-Parking Fee: 15.00 USD

- Parking is usually restricted to registered guests. Parking fee is $10.00 per day.

Print Hotel Fact Sheet

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Hotel Highlights

Visit the nearby Mahane Yehuda Market where wide alleys present the local produce together with designer boutique shops "gourmet junk food" gifts shops, jewelry shops and positive energy at best.
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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Overall Experience

3.3

based on 84 reviews
61%
Recommend This Property
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Ratings Breakdown

84reviews

  • 5 Stars
    19
  • 4 Stars
    23
  • 3 Stars
    17
  • 2 Stars
    14
  • 1 Stars
    11

Not up to Crown Plaza standards

By

08 April 2015

club

My wife and I stayed over Easter holiday.
It was our first visit to Israel .
We did not feel welcomed by the staff. Restaurant service was awful, as was checking in and out.
I am a platinum member and was appalled by this property.
The rooms were dated and dirty as well.
I do NOT recommend this property.

Posted by HotelStaff
12 April 2015
Dear Guest I appreciate you taking the time to comment about your recent stay at our hotel. We are pleased to read Comments. However, we regret that some of the facilities and amenities failed to meet your expectations. We take all of the reviews we receive very seriously as they allow us to identify areas that may benefit from additional attention. We have shared your comments with the hotel management and we’re confident that necessary action will be made, in order to achieve complete guest satisfaction. We hope that you take the time to stop in for a visit soon to see how we have taken every comment very seriously in order to make your future stays with us as pleasant as possible. Best Regards Munjed Jalajel
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location

By

07 April 2015

platinumelite

B"H
This Hotel is NOT in the center of town or near the Old City it is more for the convention corporate business traveler that is NOT in town for the sites...if you are touring the old city and holy sites stay at the Brand New Beautiful Waldorf Astoria Palace.

However If you are coming to Jerusalem for a short business meeting and do NOT want to go thru the inter-City traffic and hassle the Crowne Plaza Jerusalem hotel is in the PERFECT location

Posted by HotelStaff
12 April 2015
Dear Guest I appreciate you taking the time to comment about your recent stay at our hotel. We are pleased to read Comments. However, we regret that some of the standarts failed to meet your expectations. We take all of the reviews we receive very seriously as they allow us to identify areas that may benefit from additional attention. We have shared your comments with the hotel management and we’re confident that necessary action will be made, in order to achieve complete guest satisfaction. We hope that you take the time to stop in for a visit soon to see how we have taken every comment very seriously in order to make your future stays with us as pleasant as possible. Best Regards Munjed Jalajel
Posted by HotelStaff
08 April 2015
Dear Guest, We are happy to read you enjoyed your stay with us and we would like you to know that all of our guests are important and special to us. We are looking forward to hosting you again and we wish you the best. Sincerely yours Munjed Jalajel
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Lack of Attention / Understaffed / Poor Customer Service

By

30 March 2015

The stay got off to a good start was welcomed by receptionist and given my room upgrade complimentary beverage coupon as normal being an Ambassador Platinum member, but from there it turned for the worse. Arrived on Shabbat so understand that was going to be no restraunt which was fine for Friday night and Saturday but could not even get waited on in the lounge had to fight for attention of the staff to get my free beer. No sweats or dessert said had all sold out. (it was 8:00 pm). So had another beer and called it a night. Next day waited for 15 minutes for the conceirge to discuss on a local tour arrangement, no one showed so finally just left and got my own cab. (Note: arranged tour with cab driver directly he was at least appreciative of the business). Saturday night tried the bar again this time went directly to the bar and was successful asked for some pretzels but they never came. Sunday had good time visitied Jericho and the temptation monestary and some time in the old city. Thought okay Shabbat over can eat at the hotel after shower and relax some. Called up restraunt but closed, went down stairs bar closed. Both closed all week saying preparing for passover but never announced when checking in or anything. Too tired to go out so just went to sleep. (Note: at checkout found others had a minibar stocked. But mine was empty!). And to top it off they put someone else's reciept in my payment envelope but I only found that out later when I opened envelope to start my expense report. He must have grabbed the wrong one off the printer but he was the only one at the desk doing check out and was doing 2 guests at the same time. Not his fault the hotel is not being managed effectively and this hotel does not live up to the IHG standards that I have had experienced globally with the IHG brands.

Posted by HotelStaff
01 April 2015
Dear Guest I appreciate you taking the time to comment about your recent stay at our hotel. We are pleased to read Comments. However, we regret that some of the facilities and amenities failed to meet your expectations. We take all of the reviews we receive very seriously as they allow us to identify areas that may benefit from additional attention. We have shared your comments with the hotel management and we’re confident that necessary action will be made, in order to achieve complete guest satisfaction. We hope that you take the time to stop in for a visit soon to see how we have taken every comment very seriously in order to make your future stays with us as pleasant as possible. Best Regards Munjed Jalajel
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worn down and worn out

By

19 March 2015

1)Hotel is generally very worned down.
2)Air conditioning only switiched on and locked on warm and hot for the season until end of March. Totally unprepared and unable to switch to cold air as temperatures went up to 25-28 C. No fans available at all to help situation. Reception suggested custmers to leave balcony door open all nithg, but no help and nosie level was very high so there were 3 sleeepless nights
3)Bath room not well cleaned. Shower curtains dirty
4)No signs for ice machine. Machine is also rusty and dirty.

Posted by HotelStaff
21 March 2015
Dear Guest I appreciate you taking the time to comment about your recent stay at our hotel. We are pleased to read Comments. However, we regret that some of the facilities and amenities failed to meet your expectations. We take all of the reviews we receive very seriously as they allow us to identify areas that may benefit from additional attention. We have shared your comments with the hotel management and we’re confident that necessary action will be made, in order to achieve complete guest satisfaction. We hope that you take the time to stop in for a visit soon to see how we have taken every comment very seriously in order to make your future stays with us as pleasant as possible. Best Regards Munjed Jalajel
Read More
Read Less