Rated 3.8 out of 5 by 102
Rated 5.0 out of 5.0 by Deb2466 Everything we could ask and more!
From the moment we pulled in, until the moment we left....truly a great experience! We were just there for a dance competition, and there were multiple events in the area this weekend. The entire staff, from valet parking, to check in, to housekeeping to executive room were truly happy to help. We requested extra linens, and before we could leave the room 5 minutes later, they were delivered to the 27th floor. The executive room had a delightful attendee, that entertained us with stories and hospitality, pointing out the lighting ceremony that was going on. The front desk reception was seamless, everything was ready, and the bags were delivered so very effortlessly. The van driver went above and beyond for us, trying to find a restaurant suitable for younger girls on a busy Saturday night, thank you Roberto. The restaurant staff graciously put together a set up for 14 at 9pm at night, and did not miss a beat with 20 to go orders the next morning. As I am staying in a competitor's lodging this weekend, I am longing for the incredible experience we just had in Kansas City! We will be back the next time the schedule calls!
November 27, 2013
Rated 4.0 out of 5.0 by DeLong7 Great Service
Rooms were spacious and comfortable. Only con is the size of the bathroom
November 26, 2013
Rated 5.0 out of 5.0 by Jones7a Five Star Property - 3 min walk from Power and Light!
I only stayed here 1 night in November 2013, but I wish I could have stayed longer.
The hotel is great and in a wonderful location downtown Kansas City. The walk to Power and Light was under 5 minutes.
- upgraded to executive room / suite as a Platinum Member (the suite even had a walk-in closet, first walk-in closet I have ever seen in a hotel room)
- fast elevators
- fast internet speed
- very nice executive or platinum lounge (that does not charge for drinks)
- great water pressure
- extremely nice and clean rooms
- multiple power outlets everywhere
- absolutely none come to mind
All in all, this was an awesome property and I will certainly return on future visits to Kansas City.
November 26, 2013
Rated 5.0 out of 5.0 by ran1968 Downtown KC
Spend the weekend in KC with the wife. We enjoyed staying at the hotel. Open check in I was acknowledged a Gold member and was quickly given an upgrade. The room view was excellent. The front desk staff was very helpful. Especially the blonde with the very curvy hair! The valets were timely and helpful. I will stay here again,
November 23, 2013
Rated 3.0 out of 5.0 by Sadie28 Sleepless in Kansas City
I really appreciated the shuttle service provided by the hotel, and I used it several times during my weekend stay. The drivers were so friendly and helpful, excited to show off their hometown to visitors! I also received great service in the hotel restaurant and the food was excellent.
My main complaint was the noise level at night. There doesn't seem to be much if any sound-proofing in the rooms, and I could hear every conversation in the hallways, and voices from rooms above and below mine, not to mention the thunderous crashing of the ice machine two doors down from mine. If you like undisturbed sleep, this might not be the hotel for you. One of the sliding doors for the closet was not working, and seemed to be off track which was inconvenient since I used the closet frequently.
November 20, 2013
Rated 5.0 out of 5.0 by Ziden Professional, helpful, and friendly.
Having been a Platinum Priority Club Member for many years, I've stayed in many IHG properties. The Crowne Plaza in Kansas City, MO provided one of the highest levels of professionalism of any I've stayed in. It was done in an extremely friendly way, and was one of the most helpful as well. It was a delightful stay, and I felt like I was really appreciated as an elite member. Some brands hardly even mention it.
November 19, 2013
Rated 5.0 out of 5.0 by Alex0409 Overall good
Overall satisfied except I got charged for one night of valet and self park even though I didn't use the valet service.
November 14, 2013
Rated 5.0 out of 5.0 by funtimes1111 Great hotel!
I stayed at this hotel for a conference that took place in the ballroom for several days. I had to set up a booth and everything arrived safely and all the packages had already been taken up to the ballroom. Unfortunately, this does not always happen when I attend conferences. It can be a hunt and find expedition.
The room was very nice and clean. The provided toiletries were of good quality too.
The restaurant downstairs was good, I ate there several times. All the furnishings and decor are really modern but with a nice local twist. I would recommend this hotel!
November 6, 2013