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Rated 3.8 out of 5 by 166 reviewers.
Rated 5.0 out of 5.0 by Will stay again Hotel was great. Restaurant was wonderful. Nice to have a pool on the roof. Excited about the free shuttle service to go places but didn't like there was no return shuttle after a certain time and we were not told that. June 25, 2014
Rated 5.0 out of 5.0 by great location just stayed at the cp, we saw a show at the midland theatre, it was around the corner and we could walk there. also, lots of restaurant and bar options in close proximity. staff was very nice, helpful, and front desk made us feel very welcome. happy hour at the exec. level was nice touch too. breakfast at exec. level is basic but plentiful. overall we were very happy with our stay and would definitely return.! June 21, 2014
Rated 4.0 out of 5.0 by Nice Stay I enjoyed the overall stay. Very clean. Friendly staff. Having a Starbucks onsite was a plus. June 19, 2014
Rated 5.0 out of 5.0 by Everything as expected! This was a 'splurge' from our usual plan for accommodations, and pleased to announce all expectations were met and exceeded. I liked having the option of Valet or Self-Parking. June 18, 2014
Rated 5.0 out of 5.0 by Great Night Away We found our stay at Crown Plaza very nice. Our room was very clean and comfortable. The bathroom was a little small but nothing you couldnt work with. We will be staying again for sure! June 18, 2014
Rated 5.0 out of 5.0 by Enjoyable Everyone did a great job. Nice place. Would recommend to anyone. June 17, 2014
Rated 5.0 out of 5.0 by The upgrade Great place to stay when downtown Kansas City close to the power and light district. June 17, 2014
Rated 5.0 out of 5.0 by Good time! It was great! I had a great time, the hotel was very clean and close to where I needed to be. All in all, it was an excellent experience. Life is good! June 12, 2014
Rated 5.0 out of 5.0 by Girls Bachelorette Weekend We highly enjoyed our stay. The staff was extremely helpful and very quick to help us with our problems. We slept comfortably and always received items when requested very quickly. I would stay here again and again! June 12, 2014
Rated 4.0 out of 5.0 by Hospital Hill Half Marathon Nice clean hotel, great staff, other than the noisy people in the hall at 2am, called the front desk, they sent security up to take care of them. Great location, walking distance to lots of restraunts June 11, 2014
Rated 5.0 out of 5.0 by Great views, exemplary service Concierge staff was incredible and the front desk was smooth and courteous in handling my room request. We will be staying here on every KC visit of ours. June 10, 2014
Rated 4.0 out of 5.0 by KC Business Acceptable for the price, but not special. Nice place to sleep but no notable extras. June 9, 2014
Rated 4.0 out of 5.0 by Staff is Excellent - Value not so great! I found the hotel to be rather "old" and pricey for what we got. Breakfast was not included and we paid $55 for 4 of us to eat. You are charged for parking per night, per extra guest over 2 in your room and lots and lots of taxes. The initial cost was reasonable, but when extra things are tacked on, the value per cost was not great! On a plus side, the staff is excellent and the location to the Power and Light District was great! June 5, 2014
Rated 5.0 out of 5.0 by Fun evening ! Had a great stay in Kansas City at the Crowne Plaza. Came to a wedding of our friends. Busy hotel and great service. Location was great in relationship to the church and reception. June 5, 2014
Rated 2.0 out of 5.0 by prepaid for a room and got another type of room I prepaid for a room about the 23rd floor. when i arrived i was lead to believe i was getting something better only to find i was on the 16th floor and in a wheelchair access able room. i wanted a bathtub. June 5, 2014
Rated 2.0 out of 5.0 by Dissapointed. Had to wait 4 hours for room to be made ready. Staff was courteous but cleaning crew was not. June 5, 2014
Rated 5.0 out of 5.0 by Perfect for our wedding room block! Crowne Plaza downtown Kansas City has the best customer service. The staff was friendly and helpful even months before we arrived. Julie was prompt with her emails and even when she didn't have the answer she had someone contact me who did. Once we arrived, the hotel staff made every effort to make sure we had what we needed. The hotel was clean and the location near Power and Light District was so convenient. The Starbucks downstairs was an added bonus! I would highly recommend anyone to stay here. I will be back!! June 4, 2014
Rated 4.0 out of 5.0 by comfortable beds Enjoyed our stay overall, but there always seemed to be some confusion when we asked questions. Parking on Saturday night was a joke. June 3, 2014
Rated 4.0 out of 5.0 by Very nice hotel Hotel clean, bar and food amazing, staff great, hotel extremely nice and modern, walking distance to the convention center, rooms nice, spa kit was wonderful and free, beds and pillows great. This would be a great hotel for business or personal stay. June 2, 2014
Rated 5.0 out of 5.0 by Awesome Friendly staff, Great view from the 26th floor and super fast elevators. Great place to stay in Kansas City. May 30, 2014
Rated 5.0 out of 5.0 by Great Wedding Experience We enjoyed our stay the Crown Plaza Hotel. The staff was excellent in meeting all our needs and all the needs of all our out of town family and guest. If you are ever in Kansas City, stay at the Crown Plaza it is the best downtown KC has to offer. May 28, 2014
Rated 3.0 out of 5.0 by Beautiful downtown hotel with friendly shuttle service but LOUD! We stayed at this hotel to partake in family activities at union station and crown center. The hotel itself and the room was great. I wish there was an indoor pool though. However we were rudely awoken an kept awake by rowdy party goers from about 3am to 430am. Security did little to help the situation. Fortunately my daughter slept through most of it so she did not hear their vulgar comments but i was exhausted the next day as a result. Perhaps paying closer attention to where you book a party of 4 adults and a party that includes a 9 yo would be a remedy. It was a terrible stay due to this but up until that point it was ok. The lady at the front desk was my helpful at all and I had to ask about shuttle service and of a map that was offered to a couple right before us. I also wish parking was included. They provided two vouchers for breakfast with the deal we booked and was going to charge full price for my daughter who was eating a piece of bacon and box of cereal. A different hotel staff told us that she would be comped too so that was nice. Might be a good stay for some but just not for us. May 28, 2014
Rated 5.0 out of 5.0 by When in KC I take comfort in knowing this is where I will be staying. I usually stay here for a week of business three times a year. I take comfort in knowing I will always have a quiet room, clean accomodations, and good service. The staff is always polite and helpful. A helpful hint: Don't sit under the vents when dining in the restaurant. Food cools off way too fast. May 26, 2014
Rated 3.0 out of 5.0 by Desk Staff I had the same desk staff when I checked in and when I checked out. I got the sense she was new and not completely trained. The others present when I checked in were more confident and explained much more of what was available. The woman who checked me in failed to annotate 'self park', despite me specifically mentioning that. When I got the bill the next morning I was billed for self parking and valet parking. Another trip to the desk and a seemingly unsure clerk. I really don't know what will show up on my credit card. Room was next to a stairwell and there were noises all night long. May 21, 2014
Rated 4.0 out of 5.0 by Overall Excellent stay, one problem Overall my stay was excellent. The staff was friendly and willing to help. My bathroom sink backed-up and it took a couple of technicians to fix the issue. Other than that one minor problem, my experience was excellent and I would recommend the hotel. May 20, 2014
Rated 2.0 out of 5.0 by Great Room once we finally got the one we paid for I had this night planned out a month in advance for my boyfriends birthday. Heard this was a top of the line Hotel, so went ahead and booked an executive suite ( 23rd floor or higher). I go to check in, and the lady told me we were on the 12th floor, and sorry there was nothing she could do because they were booked, and at least she had us in a suite. Well I paid to have an executive suite, not a 12th floor suite. So I went and talked to the manager that evening and she fixed the situation, all while the lady who first checked us in had a little attitude smerk on her face the whole time because she knew that we were right about the situation, and we stayed on the 25th floor. I thought that was horrible customer service on the front desk ladies part, but thankful for the manager that situation was fixed. Had a beautiful room, beautiful view. So in the morning we call and ask about having access to the 26th floor ( which we did). We were informed that the worker called in so we would just have to go downstairs that day. Well didn't feel very special to me, and was disappointed we were almost late to our show Saturday night because of the room ordeal at check in. The manager the next morning was a very nice gentleman that we talked to and he fixed everything for us. Just wish this weekend would have went a little more smoothly than it did. I am not sure if we will return... May 19, 2014
Rated 1.0 out of 5.0 by Crowne Plaza Kansas City Hotel is well located. However, it needs urgent improvement: old scratched elevator cars, noisy wall air conditioning units and, worse of all, old uncomfortable mattresses. It feels like a cheap motel, not a Crowne Plaza (although it is priced a a top range hotel). The only salvation is the staff, which is very nice. May 11, 2014
Rated 2.0 out of 5.0 by Big Groups I'm sure hotels love big groups, because they sell a lot of rooms. However when those groups are comprised of teens or young adults, a greater effort must be made by the staff to remind them that they are NOT the sole occupants of the hotel and that they must respect other guests. I had people slamming doors and yelling up and down the hall well after midnight. My job is safety related and I need a good nights rest. May 9, 2014
Rated 1.0 out of 5.0 by Terrible Staff and Service I checked out on Sunday and while I was driving home I noticed I left my ipad in the room. I called the hotel and told them I left it charging by the bed. No surprise, they didn't find the ipad. I realize it was my fault for leaving it there. The hotel said there was nothing they could do. I spoke with the general manager and he stated that everyone who had access to the room after I left didn't have it.. Well Mr. General Manager how do you know?? When I asked him what happened to it then he had no explanation at all. You would think he would offer something but absolutely not. I would not recommend this hotel to anyone. Why would you want to give a hotel business when potential shady things like this can occur. I realize your not responsible for lost or stolen items, but take some responsibility since it happened on your establishment. May 8, 2014
Rated 4.0 out of 5.0 by Veterans stay here! This hotel honors currently serving military personnel as well as retirees with a military discount on room rates. HIGHLY recommend to all my fellow veterans! May 6, 2014
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