Crowne Plaza Kansas City Downtown

Hotel Front Desk: 1-816-4746664

Hotel Fax: 1-816-4740424

Hotel Email:

Check In: 3:00 PM | Check Out: 12:00 PM | Local Time: 7:30 PM

Union Station

- Distance from hotel: 1 MI/ 1.61 KM North

- Head SW on W Pershing Road. Turn Right on W Pennway, which turns into Broadway, Turn Right on 14th Street. Hotel is on right.

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- Car Parking Available

- Self-Parking Fee: 15.00 USD

- Valet Parking Available

- Valet Parking Fee: 19.00 USD

- The hotel parking garage is on-site with a $15 nightly charge that comes with unlimited in-and-out privileges. We also offer valet parking at a charge of $19 per night.

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Hotel Highlights

The Crowne Plaza Kansas City Downtown is 100% non-smoking. Located in the heart of downtown Kansas City, we're directly across from the Convention Center and just a few blocks from the Power & Light District, Sprint Center Arena, Kauffman Center for the Performing Arts, restaurants and entertainment venues galore!
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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Overall Experience


based on 255 reviews
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Ratings Breakdown


  • 5 Stars
  • 4 Stars
  • 3 Stars
  • 2 Stars
  • 1 Stars

Great room horrible heater


November 25, 2014

The room was very comfortable and very clean. However the hvac system was extremely lioud when it turned on. On another note we were close to the elevator and all night you here the whirl of the elevators going up and down.

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Friendly staff and large room.


November 24, 2014

The staff was helpful and friendly. The rooms were very large which added a homey feeling to the room. The employee at the social and breakfast was very pleasant and worked exteremely hard.

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November 24, 2014

It had been 15 years since I had stayed at the Crown Center Hotel. It used to be a premiere destination in the heart of the city but my stay was very disappointing. The entire hotel is outdated including the room. It was clean and the staff were very efficient but everything from the lobby to the mattresses need to be updated. I would not choose the hotel if I were going to stay in the area again. And the conference room in the basement had a very strange odor.

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Elevator issues


November 24, 2014


We had great customer service when we checked in. After check in we were trying to go to our room & the elevators were running slow. Actually only 2 of the 3 were working which took us about 20-25 minutes to wait. We received a VIP pass to the breakfast in the mornings. I would like to say everything was very good & the staff was extremely nice!

Posted byHotelStaff
November 26, 2014
Dear Sarah0722, Thank you for staying with us and taking the time to share your comments regarding your recent stay at the Crowne Plaza Kansas City Downtown. I apologize for the long wait times on the elevators. We are aware and are working to fix this as soon as possible. However, we do have another set of elevators from the parking garage to the guest floors as well. I am pleased to hear you received great customer service and everything else was good. We look forward to your next visit. Sincerely, Ashley Blair Guest Services
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