Rated 4.5 out of 5 by 82
Rated 5.0 out of 5.0 by traveler019 Very convenient.
Ended up here due to renovations at the hotel I had booked. I was a little worried, as I am sensitive to chemical fumes and had a few bad experiences at other Crowne Plaza hotels, but the hotel ended up being very nice. Room was clean and comfortable and the staff was very friendly. Only issue I had was with what felt like a plastic mattress cover. Something I've never experienced at other Crowne hotels.
Will stay again the next time I'm in the New Orleans airport area.
December 1, 2013
Rated 5.0 out of 5.0 by Frank1949 excellant service
excellant service from the management, any more problems with this catagory and I will Quit trying
November 29, 2013
Rated 5.0 out of 5.0 by LTB13 I feel at home here
Thanks to Dinah upstairs in the priority club! it is so wonderful, when one travels as I do, to have someone like Dinah welcome me at your hotel. What a pleasure! I can stay anywhere I wish when I am in town on business, and I always choose the Crowne Plaza in Kenner. Keep it up!
November 25, 2013
Rated 4.0 out of 5.0 by Kisha Comfortable but not the room I wanted
I was disappointed when I arrived cause I call and ask to be upgraded to a king suite but when I arrived it was not a change to my reservation so I had a regular king room and that's not what I wanted
November 21, 2013
Rated 5.0 out of 5.0 by sabrina123 My plesant lodging experience
There are several reasons I like staying at the Crowne Plaza New Orleans Airport; one reason is that the bed is sooooo comfortable. I get a good night sleep everytime. The comfort of the bed (and the nice firm pillows) is a visitors dream. In addition, the room is always clean and the furniture is nice. The staff is very hospitable. The convenients of transporting to/from the airport is a travelers dream.
November 21, 2013
Rated 4.0 out of 5.0 by Drich4 Pleasantly surprised
On my approach to the property, my expectations were low because of the exterior of the building. Howeer, the lobby, restaurant and rooms were a pleasant surprise. The check-in agent and employees in the restaurant were very friendly and pleasant.
November 20, 2013
Rated 3.0 out of 5.0 by Customer1100 A Place to lay your head
The Hotel is located near the airport, so near i could watch and hear the palces take off and land from my room (2208)
the noise of the planes is very intrusive. upon arrival the public areas are very low key, however the rooms were a very pleasant supprise, very clean and relaxing. on the hole the staff were very good with the exeption of lady who takes the room service order (very rude lady).
would i stay again, maybe yes if only for a short stay.
November 20, 2013
Rated 2.0 out of 5.0 by jmelchior Issues with my stay
The room was great, the bed was fantastic, and the location was outstanding. My issue, and ultimately the reason I would probably not return was an issue with the staff.
1.) Upon my arrival, I was advised that my room was prepaid, in full, but I needed to put a card on the room for a incidental fee of $50. I authorized that charge, but later discovered that instead of being charged $50 I was charged for the full amount of the room without notice. Upon bringing this issue up to the young lady at the counter, who was the same person who checked me in, she advised that the room was not prepaid and needed to charge the room to my credit card. I advised her that I was a state employee, and that I provided her with the paperwork showing my room was prepaid and that she acknowledged without needing to see said paperwork that the room was prepaid. Then she said someone came behind her and charged my credit card for the full amount of the stay. This is unacceptable by my standards, and what makes it worse is after finally making my point, it took three days to get my money credited back to my card.
2.) The lesser of the two issues. I went through approximately 7 door cards during my stay. Luckily for me I was on the first floor, and directly down the hall from the front desk, but the fact of the matter is I had to stop what I was doing numerous times to go get another door card because the one I had stopped working. Now I know that you can't put them next to magnets, and you can't put them next to other cards, etc.... There was two occasions where the card worked, I stepped out of the door for a second, the card was in my hand the entire time, and when I went to go back into the room, the card stopped working.
These were the two major issues that effected me directly. There were other issues with extremely terrible service in the restaurant, especially the day that the buffet wasn't setup and it took over an hour for me to get my food. This isn't acceptable, especially when the meal is $20+ for a 6in poboy and a handful of fries.
Again, even though the bed was great and the room was nice, I will not stay at this hotel again based off of the issues listed above. These issues have already been forwarded to my department head, with the recommendation to not book at this hotel in the future.
I hope that this review will help you better suit future customers, and figure out how to address these problems.
November 13, 2013