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Rated 4.5 out of 5 by 122 reviewers.
Rated 5.0 out of 5.0 by Friendly and helpful staff The only poor rating I would give this location is the breakfast buffet. Not worth the price. Grits were cold. Selection poor. I did not look at the menu for breakfast. I wish I had. Just don't get the buffet. February 7, 2014
Rated 3.0 out of 5.0 by Small beds I was not very happy with my stay here. I do not think I will go back !!! February 6, 2014
Rated 5.0 out of 5.0 by Pleasant stay. Friendy and courteous staff. Very enjoyable stay. Will return next time I'm visiting the area. February 5, 2014
Rated 5.0 out of 5.0 by Friendly staff and convenient location! We stayed at the New Orleans Airport Crowne Plaza before going on a cruise. Our flight arrived at 11:30 p.m. and we were immediately picked up by the hotel shuttle. Our room was nicely decorated and very clean. All the staff was extremely friendly and very helpful. I would highly recommend this hotel. February 4, 2014
Rated 2.0 out of 5.0 by Dont expect too much The staffs are not polite, mostly they don't respond you quickly. I have waited at New Orlance airport for their shuttle service for an hour February 2, 2014
Rated 5.0 out of 5.0 by Pleasantly surprised by the Crown Plaza I didn't realize that this brand was so different from Holiday Inn! It seems more luxurious and I would definitely recommend it to friends and consider it next time I need a hotel. I also liked that there was a 'fruit' water dispenser in the lobby where I could fill my own cup with! It's hard staying hydrated on trips and this was a great amenity. February 2, 2014
Rated 5.0 out of 5.0 by Excellent bed Had a great rest here, excellent bedding, only complain was the door rattled when the corridor door opened/closed, a small packer would stop this February 2, 2014
Rated 4.0 out of 5.0 by Comfortable stay and good value The hotel was close to the airport and the staff was friendly. The room was nice and comfortable but the TV was low quality. January 30, 2014
Rated 5.0 out of 5.0 by Comfortable bed and great service Would definitely stay again because of the comfortable bed and great service I experienced from the staff. January 29, 2014
Rated 5.0 out of 5.0 by Nice room Very nice rooms, staff were very nice and helpful. We ate at the bar and the food was excellent. The shuttle driver was very nice and helpful too January 17, 2014
Rated 4.0 out of 5.0 by A long week-end in New Orleans Adequate but nothing spectacular. Plan to eat outside the hotel for your meals. January 15, 2014
Rated 5.0 out of 5.0 by Great service and comfortable stay Friendly staff. Large room. Comfortable bed. Great shower. January 14, 2014
Rated 5.0 out of 5.0 by Fitness Center highlights well run hotel. This property is noticably well run. Employees clearly enjoy working there and share the mgmts goals for customer experience. (1) All recognized or asked about my status with IHG and thanked me for the business from the front desk to the shuttle driver. (2) Fitness center is outstanding. Plenty of cardio machines with free weights and weight machines in a large open space. If working out is part of your travel - this is A+. (3) The Landing (restaurant) is comendable. If you don't have time for going out - try the Seared AHI Tuna. I'm not a foodie, but this is worth stopping in. (4) This is a little fu-fu for a guy, but in my opinion, the Crowne Plaza Templespa bath products are the best in the industry. If your room has it - the sleep kit is worth taking home. As a business traveler, this hotel is at the top of my list for the NOLA area. My only gripe would be the pillows are large and on the stiffer side. January 13, 2014
Rated 4.0 out of 5.0 by Received what I would expect from Crowne Plaza Good Location. Easy to reach. Clean rooms & pleasant staff. Room price increased 50% since my last stay 6 months ago. Staying here during cold winter months will find lobby bar somewhat nippy, so remember to bring your sweaters with you. Due to the price increase, I may look for other lodging next time I'm in town. January 11, 2014
Rated 5.0 out of 5.0 by great place near airport We stayed here on our way to the National Championship football game in Pasadena, CA. It was exactly what we needed. Everyone was very accommodating. The shuttle was quick to get us to the airport and pick us up on our return. We left our car there for our trip with no problem. The staff even left a fruit and cheese plate in our room, I think it was meant for someone else but called the front desk and inquired and they said to enjoy the plate with their complements. Cathie from Dothan January 11, 2014
Rated 5.0 out of 5.0 Comfortable bed and great service. overall a great stay and good value! quiet rooms and floor! January 7, 2014
Rated 5.0 out of 5.0 by Bed/ Staff I had a problem and the Front Desk Supervisor took care of it as soon as possible, that was very good. I will be coming back because of the front desk supervisor. The bed was very soft and I slept well. January 6, 2014
Rated 5.0 out of 5.0 by grest bed & linens My daughter & I always stay at this location & it was the first time for my husband. My husband enjoyed the bed as well January 6, 2014
Rated 5.0 out of 5.0 by Great service and location Great Hotel next to the airport. Service and rooms were fantastic. Can not ask for anything more January 6, 2014
Rated 5.0 out of 5.0 by Great Package Deal!! Stayed overnight because of an early morning flight out of MSY. Staff was fantastic - arranged for our breakfasts to be "to go" since we were heading to the airport prior to the breakfast opening. Bought a package to included shuttle to and from the airport and parking at the hotel while we were gone. Package price was well worth it. Shuttle service left every 20 minutes, and took just 10 minutes to get us to the terminal. Only drawback was on the way back our flight was delayed past midnight - the usual closing time for the airport. When I called for our pickup, I was told that the shuttle service had ended for the evening, but the manager quickly intervened and got us a shuttle ride back to the hotel. January 4, 2014
Rated 5.0 out of 5.0 Friendly Staff and Clean Facility The early check in was appreciated. My room was clean and comfortable, as well as the lobby and restaurant areas. The staff throughout were exceptionally friendly and very helpful with directions and suggestions. The parking was plentiful and the parking lot lighting was adequate. The only negative experience involves the fee for wireless service. This needs to become a complementary service. January 3, 2014
Rated 4.0 out of 5.0 by Fantastic hotel - perfect except for two minor issues We stay at the Crowne Plaza in Kenner every year at Christmas while visiting family and we love just about everything about it. The staff is friendly, the rooms large and clean, and the beds comfortable. The only problem we have every year is that there has been no rollaway bed available to use in our spacious suite for our young adult son who does not have the budget for his own room. The suites have a large living area, but only a hard sofa that is not comfortable for sleeping and is not a fold-out. There is plenty of room for a roll-away and we were willing to pay for a rental, if necessary, but every year the front desk says they do not offer them and can not help us. This seemed surprising for IHG, so I decided to submit feedback on the website, and we were offered a roll-away the second night, along with a nice note from the manager and two breakfast coupons. The other issue (and this is relatively minor) is that there is no electrical outlet within reach of the desk. We love that most of the outlets in the rooms are on lamps where they are easily reachable, but there is no lamp or outlet on the wall where the desk is. Just a minor inconvenience for us, but might be more of an issue for serious business travelers. I want to stress again that we LOVE this hotel and the people who work there, and would recommend it to anyone traveling for any reason. January 3, 2014
Rated 5.0 out of 5.0 by Very Pleasantly Surprised This hotel exceeded my expectations on several levels: price/quality ratio, service, flexibility, going the extra mile when confronted with an unexpected need, friendliness and overall appearance. January 2, 2014
Rated 5.0 out of 5.0 by We Loved Our Stay at Your Hotel - Ms. Dinah Was Great! My family and I stayed at your hotel during the Christmas week and we had such a wonderful experience thanks in large part to your excellent staff - specifically Ms. Dinah. She served us breakfast on the VIP floor both mornings of our stay. Dinah had the most beautiful and uplifting personality. She put everyone in a good mood - even my grouchy teenagers who generally hate the mornings :). She was such a pleasure and a breath of fresh air. We will definitely stay at your hotel during our future trips to News Orleans and look forward to seeing Dinah again. Thanks for a wonderful experience. January 2, 2014
Rated 5.0 out of 5.0 by Excellent Hotel The staff was excellent and property was very well maintained. The rooms were updated, modern and very comfortable. Would stay there again. December 26, 2013
Rated 5.0 out of 5.0 by Three things. Last weekend was my third experience of staying at this hotel. Three things have never happened. The staff (every single one of them) has never failed to greet me with a smile and an attitude of "we care for you". I have never had an uncomfortable night's sleep. I have never been disappointed with the value received for the rate paid. As an in-state tourist, I recommend this hotel as the 'face' of Louisiana hospitality and professionalism. December 26, 2013
Rated 2.0 out of 5.0 by Just okay ... not worth the price My stay at Crown Plaza was just okay. It was not worth the price in my opinion. There was no mini fridge, coffee maker, or microwave in the room, nor did they offer a free breakfast. If you just want a clean place to sleep, this could be a choice for you. But there are other hotels in the area that offer more perks for way less money. There was nothing special about my room, just average. I was disappointed. December 15, 2013
Rated 3.0 out of 5.0 by First time at this hotel First thing the hotel is located right next to the airport. After landing and calling the hotel for the shuttle I wanted almost an hour for the shuttle. After three phone calls they finally sent a shuttle to pick me up. After arriving at the hotel I ask the manager why I waited an hour for the shuttle. No one was able to give me an answer. As a platinum member I arrived at the hotel around 315 pm to find out that my room wasn't available. I will avoid this hotel in future bookings and stay with Sheraton. December 12, 2013
Rated 5.0 out of 5.0 by Great facility and excellent staff I have stayed at this property a few times. It is handy, affordable and has proven to be a staple in my travels. The staff has always been very helpful and even when a mishap or something out of the ordinary occurs, they take it in stride and make it right. As a constant traveler, the can-do attitude is much appreciated. Love the work-out facility. December 8, 2013
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