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Rated 4.5 out of 5 by 260 reviewers.
Rated 5.0 out of 5.0 by Great service A+++++++ Great customer service and friendly staff....... By far best empylee is "Nell" super customer service and handles the counter BEST in business..................... November 3, 2013
Rated 5.0 out of 5.0 by After a Busy Week, Comfortable Night was Deserved In addition, I must point out an excellent employee, Pam from the Restaurant. I was not feeling well, and called to order room service. This employee helped me to order the right dish. (BTW the pasta with crawfish and crab was outstanding) When she delivered the meal, Pam went out of her way to accommodate me since I was not feeling well. Pam even noticed a coupon and kindly helped me to fill it out for a few additional priority points. When you are on the road, away from home and not feeling well, the extra caring and kindness from a professional at the hotel can make such a positive contribution. Thank you Pam. October 27, 2013
Rated 5.0 out of 5.0 by Quiet, comfortable and spacious room We were quite pleased that the room was large with a bed comfortable for a good rest. The maid service was excellent. The only thing that concerned us was that there was an immediate view of the building next door, and NO view of the surrounding area, sky, ground, or parking lot. We forgot to set a wake up call, and finally woke up (in a very dark room) thinking it was still nighttime or very early in the morning. Not... it was actually 9:00 am. The Front Desk should have warned us that the room had zero view. All in all, we enjoyed our stay. October 23, 2013
Rated 4.0 out of 5.0 by Nothing Spectacular Clean Rooms that are very much spread out. Needed a Map to find our room. Felt as though we were in a Foriegn country. Very asthethic not very warm and homey like most Crown Plazas that we've stayed. Seemed more Business oriented and not for a couple on vacation. Probably won't stay at this location again. The staff was nice. October 22, 2013
Rated 5.0 out of 5.0 by Helpful Staff and Service I had an issue with my room and the staff was very accommodating to my needs. They went above and beyond to make sure that I was satisfied for my remaining nights. Room service was great as well. Great stay! October 21, 2013
Rated 4.0 out of 5.0 by Rewards member breakfast If you get on the rewards member floor, check out the breakfast. I can't remember the lady's name, began with a D I think. Super nice lady who just kept going out of her way to be nice, polite and get me anything I wanted. I'd go back just to see her again. If you don't know your way around this intersection, you could end up going two miles before you get turned around. October 20, 2013
Rated 4.0 out of 5.0 by Extremely friendly staff This hotel has an extremely friendly and helpful staff (including housekeeping) The hotel is clean. The rooms are nicely updated. The restaurants menu was simple and unimpressive. We decided on the breakfast bar. The potatoes were stale and the eggs are the usual scrambled type you find at basic hotels. However, they did have Greek yogurt as an option and the little glass jars of jelly were a nice touch. I would not recommend the breakfast buffet. October 17, 2013
Rated 1.0 out of 5.0 by Awful Hotel, Staff not too good either When I booked the room, I was told the Hotel was "next too" the airport and I could walk it if I wanted to - all of which was completely untrue The girl at the front desk refused to send the shuttle until I had my bags and was physically standing on the curb. So, I spent 45 minutes standing in a largely deserted parking deck waiting on the shuttle. The hotel itself reminds me of bad hotels in eastern Europe before the Berlin Wall fell. It was dark and dank. None of the staff seemed to be very comfortable with the English language. Finding the room was a challenge - partially due to my inability to speak whatever language was typical at the front desk (not English, French or German, with which I am fairly familiar) and the design of the hotel which seemed to be based on a maze. On the positive side, the room service staff was both friendly and English-speaking and the red beans and rice were much better than I anticipated. Won't stay here again. October 15, 2013
Rated 5.0 out of 5.0 by Great Stay We really enjoyed our stay here. Staff were very accomidating, and the rooms were very clean. October 15, 2013
Rated 5.0 out of 5.0 by Brian was the Best Brian was wonderful... he looked around to help people.. and did not wait to be asked, a very delightful and helpful employee October 8, 2013
Rated 5.0 out of 5.0 by good stay My stay was good. The rooms were comfortable, however the check in lady double charged us for the room. She first charged my card for extra fees (just incase damage hold) and said the payment was declined. I called my card on the spot and my provider said the payment had processed. The lady still said the payment was refused. The payment DID go through! We then used another card that went through "suprisingly!" Now we are waiting for my money to be returned. October 3, 2013
Rated 5.0 out of 5.0 by excellent as usual we recently started staying at the crowne plaza for our "night before" an early flight; food is great/service is great/ people are great/convenient location can't be beat (takes 5 minutes to get to airport/shuttle service is excellent - starts at 4 a. m. so early flights are not a problem/ pick-up upon return is prompt - driver had cold water for all riders - a nice plus/ we will be back October 2, 2013
Rated 4.0 out of 5.0 by First timer This was my first time staying at this hotel chain and I enjoyed it. The lobby was plush and comfortable. The front desk agent was friendly and prompt. I ordered dessert from the restaurant and everyone was so nice. Kept me company while I waited on my order. I even liked the complimentary lemon water! The room was clean, contempory and had lots of extra towels. My only suggestion would be to have a handheld shower head and a better lounge chair. The one in my room was very low to the ground and had no arms so it was difficult to get comfortable in it. The location of this hotel is perfect for interstate and airport access. I'll stay here again September 27, 2013
Rated 5.0 out of 5.0 by Nice! One of the better hotels in the area, quiet and clean. Staff is proffesional and attend to any needs. This hotel for the price range is much nicer than others in the area. Beds are very comfortable and everything in the room is modern and works. September 26, 2013
Rated 5.0 out of 5.0 by Business Center Your Business center has just 1 computer the other is just for boarding passes. Had to wait for 30 mins to use said computer to change my airline reservation. For a hotel of this size 1 computer in insufficient. September 25, 2013
Rated 5.0 out of 5.0 by Great Service This is a beautiful hotel and we really enjoyed the staff. It had a great workout room and the concierge's lounge and staff were wonderful. The room was sufficient. September 9, 2013
Rated 5.0 out of 5.0 by Great rooms and staff Great room and staff!! Great location to be away from the main attractions but close enough to get there within minutes. Area filled with great resturants as well. Thanks, Great Job!! September 5, 2013
Rated 5.0 out of 5.0 by FANTASTIC! Staff was fantastic. Front desk, Priority Club staff. My first night I was greeted with a complementary fruit and cheese tray delivered to my room, WOW! Overall I was very impressed by this property, and will recommend and stay again. September 2, 2013
Rated 4.0 out of 5.0 by Enjoyed our stay Enjoyed my stay! The only thing was the bed was uncomfortable! I think it is time for that mattress to be replaced. Other than that, I would recommend this hotel to anyone! August 27, 2013
Rated 4.0 out of 5.0 by great for a late arrival or early departure Comfortable bed and enough amenities to meet travels needs August 12, 2013
Rated 4.0 out of 5.0 by Unpleasant Planes Hotel was by the LA airport. I was concerned about the planes overhead because they were loud during the day. The earplugs and air conditioner quality helped with that. The service by Dinah in the club room for breakfast was awesome, she truly understands how to give great service, and she should be promoted. I was recognized for my status at this hotel. August 4, 2013
Rated 3.0 out of 5.0 by Experience I was not happy with the way I had to except my room,I requested a room on excutive floor and was told i was put on a list and when i got there the only room on that floor was without a window.The time before when I was there in February I was put on the executive floor without requesting it. I plan a trip again in March im not sure about staying at Crown Plaza. I will request a room on executive floor and it depends on the results. This would be the third time to stay there July 21, 2013
Rated 5.0 out of 5.0 by comfortable Bed Great Breakfast in Priority Lounge The bed was very comfortable as were the pillows. The free breakfast in the priority lounge was quite extensive, and the server was very friendly July 16, 2013
Rated 5.0 out of 5.0 by Cozy and pleasant atmosphere. Everything was superb, to include check-in, amenities, customer serviice and environment. July 15, 2013
Rated 5.0 out of 5.0 by Staff is Awesome! This is one of my favorite business travel hotels... the staff is incredibly helpful and friendly. Major props (recognition) to Princess (front office manager), Nell (front desk) and Melissa (bartender)... they make every stay a memorable one. July 14, 2013
Rated 4.0 out of 5.0 by Convenient Good location right off freeway. Classy hotel. Nice first class rooms. Quiet. Very thankful receptionist let me choose which floor I wanted to stay on. July 11, 2013
Rated 5.0 out of 5.0 by Worth the extra cost While this property may cost a little more than other properties in the area, it is well worth the money spent. The room was very clean and each day I was there housekeeping did an exceptional job; as compared to the usual "hit and miss" at most properties. The bar was an added nicety at the end of a long day. Overall a very nice place to rest. July 9, 2013
Rated 5.0 out of 5.0 by A Night stay Presently a Priority club member, Time share owner and use the points system quite often, was very impressed with the NEW menu and what the hotel offers, a great value for a stay. I recommend this property just minutes from the New Orleans Airport. with a shuttle too from Airport. July 7, 2013
Rated 5.0 out of 5.0 by Wow! What an awesome experience! Beautiful, clean room with a modern vibe. Wonderful, friendly service. Great location, a great stay. See you next time we are in town. July 3, 2013
Rated 3.0 out of 5.0 by Fair I was not happy with the room to be on executive floor I had to take a room without a window. July 3, 2013
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