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Rated 4.5 out of 5 by 232 reviewers.
Rated 5.0 out of 5.0 by Wow! What an awesome experience! Beautiful, clean room with a modern vibe. Wonderful, friendly service. Great location, a great stay. See you next time we are in town. July 3, 2013
Rated 3.0 out of 5.0 by Fair I was not happy with the room to be on executive floor I had to take a room without a window. July 3, 2013
Rated 5.0 out of 5.0 by Nice and EZ Chose this location, due to where I was going to be working out of, and glad I did. I understand it is an older hotel that's been renovated, which was fine for me. Liked the staff, room was clean and nice. Was acknowledged as a Platinum member and offered a bottle of water. Pleased the restaurant had good food, service was prompt. If not familiar with the area, could be confusing to locate. I would use again should I be in the area. June 24, 2013
Rated 5.0 out of 5.0 by Excellent place to stay We stayed at the Crowne Plaza in Kenner over Saturday and Sunday with the cruise sailing out on Monday. Excellent facility with really nice rooms and a great morning buffet included each day. Everyone seemed to be very customer service minded and the room, mattress, and amenities were top notch. June 18, 2013
Rated 5.0 out of 5.0 by Great Service, friendly staff Check-in experience is streamlined for Priority Club members. Ashley and Nell did a great job being sure that I had everything I needed. No morning is complete without a visit to the Priority Club lounge for breakfast with Dinah. She can put a smile on the face of the grumpiest with her cheerful "good mornings" At the lounge, both Jenna and Melissa know the menu and offered good advice for dinner. As a repeat customer, they also know what I usually like to drink. June 16, 2013
Rated 4.0 out of 5.0 by Exceeded my expectations Good location on I10 and close to Airport. Very pleasant staff. Clean and well appointed room. I did not use the restaurant but did have a salad at the bar and enjoyed it very much. My only concern was noise from A/C unit and portable dehumidifier. June 15, 2013
Rated 3.0 out of 5.0 by Watch out for still charging you for a free breakfast. I was charged for a free breakfast and then it was put back on my credit card. But since all of my expenses show up on opur company travel it is all screwed up. June 9, 2013
Rated 5.0 out of 5.0 by Excellent Convention Host I stayed at the Crowne Plaza as a convention delegate. The accommodations were great. The pre-planned meals were very good and the Landing Restaurant featured a varied and reasonably priced menu. The hotel staff were courteous and helpful. It was a great experience and I would recommend the Crowne Plaza wholeheartedly. Bobbie1 June 7, 2013
Rated 4.0 out of 5.0 by Clean and nice We had a pleasant stay at this hotel. The room is clean and the staff are welcoming. There is a recognition for priority club members. June 5, 2013
Rated 5.0 out of 5.0 by president Enjoy my stay, staff was nice and very helpful and was able to help me in what wevery was need at the time. June 3, 2013
Rated 5.0 out of 5.0 by Great experience, as always Nell and Jael at the front desk recognized me as usual and greeted me with a warm smile. Melissa and Jenna are both excellent bartenders. They know what I like to drink, have it in my hand as soon as I am seated. . Friendly faces after a long day of work are much appreciated. June 2, 2013
Rated 5.0 out of 5.0 by Great Service! You have the most wonderful friendly and helpful staff in this hotel. Great experience. Thank you. May 25, 2013
Rated 5.0 out of 5.0 by Wedding lifesaver We used this hotel for our block of rooms for our son's wedding. Family and friends commented we could not have made a better choice. It is so convenient to the airport, shopping, restaurants, and just an easy drive to downtown New Orleans. The airport shuttle was a Godsend. Even though this was our first trip to this area, it was so easy to navigate from this hotel. Staff members were always greeting us in the hall/lobby and asking if there was anything we needed. They catered to our special needs and requests without question. We did utilize the bar and restaurant on a few occasions and the food was excellent. Ms. Treadway was my contact individual for the block contract and she was phenomenal, very accommodating and a joy with whom to work. I would definitely recommend this hotel for just a quick over night stay but even more so for an extended stay. May 18, 2013
Rated 4.0 out of 5.0 by Wonderful night's sleep Plese Include A Microwave And Refrigerator To The Rooms And They Will Be Perfect. I Love The Beds!!! May 18, 2013
Rated 5.0 out of 5.0 by Staff and service was great All of the staff went out of their way to make my stay enjoyable and met every need. Dinah in the priority club provided exceptional service and even serenaded me every morning while serving breakfast, what a great way to start the day. The only issue I encountered was the internet service, I got knocked off the server several times while trying to work. I think it may have been the location of my room. I have not had any issues in the past. I would definately stay here again. May 11, 2013
Rated 5.0 out of 5.0 by Love this place! I love staying here. The Managers mixer and the treatment you get for being a Platinum Member is outstanding! Thanks! May 7, 2013
Rated 5.0 out of 5.0 by Priority Club Lounge The only reason I gave a Good on Room and Comfort was the pillows. They were too hard for me, but I didn't ask if I could have another one. The Excellent service started with Dinah during breakfast at the PC Lounge. What a great way to start a morning. The cheerful singing made you smile. If more folks had employees like that, we wouldn't have to provide training on customer service. She should be considered a Valueable employee. The entire staff was great, but she takes the cake! April 30, 2013
Rated 4.0 out of 5.0 by Clean comfortable hotel The hotel is clean, quiet and takes very good care of Priority Club members. Resturant service is not the best but the staff is friendly. The food is OK. Hotel is located as close to the airport as you can get. Getting into and out of the hotel parking can be a challenge unless you know about the poorly marked side entrance off Veterans Blvd. Could use an extra person or two at the front desk during busy times. April 23, 2013
Rated 5.0 out of 5.0 by Great airport hotel! Friendly, professional and helpful staff. Clean, comfortable room with two great beds and space to relax, enjoy TV, or work.. Shuttle service to and from the airport was excellent. We were recognized as priority club members and thanked for our patronage by the staff. The Club room was very welcome after a very busy, long day. Thank you. April 11, 2013
Rated 4.0 out of 5.0 by got an update Used priority club points got upgraded to a Suite. Front desk gentleman was very helpful with our site seeing questions. Room was clean. Couldn't find any electrical outlets in the desk area. Disappointed the priority club lounge closed at 7pm. Lounges in other cities stayed open longer April 11, 2013
Rated 5.0 out of 5.0 by FAMILY GETAWAY EVERYTHING WAS WONDERFUL... REALLY APPRECIATE THE FREE BREAKFAST FOR BEING A PLATINUM MEMBER... April 11, 2013
Rated 5.0 out of 5.0 by Wonderful accommodations Friendly and helpful staff. Room was clean and comfortable. Service is consistent having stayed here before. March 31, 2013
Rated 5.0 out of 5.0 by Great hotel My husband had a meeting here so we stayed for several a days. Staff and service were excellent. Hotel wonderfully clean. Food at restaurant on premises was outstanding! I had room service breakfast every morning - so luxurious. We can highly recommend this hotel for your visit to New Orleans. March 19, 2013
Rated 5.0 out of 5.0 by Our stay at Crowne Plaza My entire family, ranging in age from 5 to 72 had a wonderful time at Crowne Plaza, the rooms were excellent, service was great and dining was exceptional. I would stay again anytime I am in the New Orleans Kenner area. March 19, 2013
Rated 5.0 out of 5.0 by Staff We found the staff to be above any expectations - absolutely excellent. - The shuttle driver - the front desk - the Priority Club lounge - exceptional. I would recommend this facility to anyone at anytime without a moments hesitation. March 12, 2013
Rated 5.0 out of 5.0 by Fantastic Customer Service My stay at the New Orleans - Airport CP was just fantastic. First, Ms. Porter, front office manager, responded to each of my emails promptly and helped make this stay an extremely pleasant experience. She personally made sure my stay was stress free. Was recognized as a Platinum Priority member at check-in by Ashley...and my key was ready to go. Spacious and clean room. While the food at the restaurant was good, the service was the best. Justin, the restaurant manager, made excellent recommendations and helped me choose a very nice wine to go along with my meal. He kept checking to see if i was enjoying my dinner. Richard, the waiter, was always there when needed...the staff really hustled. Dinah in the Priority Lounge was perfect. Met everyone with a smile, a cheery "good morning", and the coffee was on my table immediately. Dinah even changed one of the several TVs to ESPN for me. ...without me asking!!! She started off everyone's day on the right foot. Very nice breakfast choices. Had just experienced a dreadful stay at the HI Chateau Lemoyne, so I was stunned at the difference in professionalism and customer service. Because of that, I took note of every staff member that went above and beyond....it was a long list. Thank you, Ms. Porter and a truly brilliant staff. One of the best ever! March 9, 2013
Rated 5.0 out of 5.0 by Beautiful hotel, Great ammenities, AWESOME STAFF!! My flight had been delayed for 2 hours, and I did not check in to my room until after 1 am, but even at that time - the staff was acceptionally friendly and helpful! I'm fairly certain that I was upgraded to a suite, due to my priority club membership, which was sooo nice!! The room was beautiful, and the ammenities were also very nice! I had a great nights sleep, and a very nice breakfast in the Priority Club lounge the following morning! The pool area outside was very nice, but I was not able to use it because I had to leave early the next day. Super friendly staff, very nice facility, clean and comfortable!! Loved the little bottles of relazing lotions, sprays, etc provided - they worked like a charm!! That little extra touch was very nice to see!!!! 5 Stars!! The staff even offered to extend my checkout time by 2 hours, because my flight got in so late. March 7, 2013
Rated 2.0 out of 5.0 by Not Satisfied Stayed for a week and had to get a new key each day because neither key given would work. Room had no refrigerator or microwave. Drawers were warped and would not close completely. Bathroom accessories were loose. Very inconvenient for team travel since continental breakfast and internet was not free for all team members in group. Some team members had not acquired enough points to qualify for free service. This is not an issue for most places we stay. Travel representatives at hotel are very inflexible to work with. We will not return. March 7, 2013
Rated 4.0 out of 5.0 by Start your day happy... If you are a Priority Club member, make sure you stop by at the Priority Club lounge for breakfast while listening to the happy lady that runs the place signing all the time (as you read your free newspaper). Not to mention the easy and quick ride to the airport, literally, not even 10 minutes away. March 5, 2013
Rated 5.0 out of 5.0 Super Bowl stay Great service. Dinah was fantastic! If we ever go back to NOLA We will definatly stay here! Thanks for everything! February 12, 2013
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