Rated 3.9 out of 5 by 114
Rated 3.0 out of 5.0 by Jmaclsu Good staff. Large room but slightly musty.
Everything in what I expect from a HI Express. Staff was courteous and quite helpful. Room was clean but smelled a little musty. I really think HI needs to rethink the package wall ac units. They are noisy kicking on and off and don't remove the moisture from the room. 24 hr shuttle to the airport is great and well worth the $5/day to park and fly.
June 13, 2014
Rated 2.0 out of 5.0 by Rickc tx Two trips - both had problems!
First trip - Had old food in fridge on first night, asked for it to be removed, but had to dispose of on my own. Also, privacy lock on door did not work.(new hotel?). Also parking was terrible, had to walk in rain because back door key access was broken. 2nd trip, air conditioner did not work, told tech it needed freon, guess he did not know how to charge unit! Asked for express checkout and was first told they could not do it because they were paperless? I then finally got someone to give me the receipt under my door, and to my chagrin I did not notice until this morning the receipt only had one of the two nights I stayed on it. Thankfully when I called I was able to get someone to fax me the correct receipt. Also what ever happened to a free water bottle for Priority Club members? I will give this place one more try then I am done!
June 9, 2014
Rated 5.0 out of 5.0 by Mr. Williams Great Stay
The staff was very friendly, the rooms were very nice as to be expected. We would definitely stay at this location again.
June 9, 2014
Rated 5.0 out of 5.0 by karen234 Great hotel, clean, confortable, great service
This is a newer, clean property, within close proximity to the airport. The property is quiet and you do not hear the planes flying overhead. The general areas and sleeping rooms were very clean and comfortable. The breakfast was good as well. The one draw back is that there are not that many restaurants near the hotel but we did enjoy the barbecue place next door. It was easy to get around to nearby towns and downtown New Orleans.
June 5, 2014
Rated 5.0 out of 5.0 by jose2012 Clean appearance and great service
Clean appearance and relaxing atmosphere. I would definitely stay there again.
June 4, 2014
Rated 5.0 out of 5.0 by docmct An Oasis in a Storm
We had booked a hotel in the French Quarter. However, our flight was delayed and then diverted to an airport an hour away from our destination. I called our hotel to let them know of our delay and to please hold our room. You could imagine my reaction at learning that our rooms were no more. We are arriving into New Orleans in a storm severely delayed and have no rooms. While getting our bags and discussing what to do next we were approached by a representative of Holiday Inn offering to help. He stayed on his phone until he got us accommodations for that night and the rest of our stay. He turned our disaster into a hospitality experience like none I've ever experienced. He arraigned transportation to our hotel at Holiday Inn Express and gave a wonderful experience in the Big Easy. I will always stay at Holiday Inn accommodations from now on.
June 3, 2014
Rated 5.0 out of 5.0 by Flash MG Outstanding Hotel
Highly recommended. Clean with very professional staff. Breakfast was very good. Enjoyed our 8 nights there tremendously. Occassionally, we did not have enough towels from the cleaning people. Other than that it is an excellent Hotel, with great polite and friendly staff. I will stay there again
June 2, 2014
Rated 2.0 out of 5.0 by Bogue34 Won't stay here again...
No hot water for my first several hours there. Air conditioner did not keep room cool, and had a noisy vibration that made it impossible to sleep. Refrigerator was not cold. Room smelled bad.
May 26, 2014
Rated 1.0 out of 5.0 by Phyllis32557 Multiple issues
I had requested an adjoining rm with my son. It was confirmed. At check in we were told that it had been changed in the system. The clerk said she had put a note note to change it but someone above her had changed it. Then, there was no ice in any of the machines for our entire stay. The tub had mildew and leaked. I would not stay here again.
May 14, 2014
Rated 4.0 out of 5.0 by LNC123 My new favorite hotel!
While this hotel is on the south side of the airport, it's very convenient. The staff is very helpful. The only complaint is the parking...more parking is needed!!!!!
May 5, 2014
Rated 2.0 out of 5.0 by Matthews167 No air!
I was placed into a room that did not have any a/c. I was told that the city was sold out and that I had to stay in my room. I called and found a room within the city myself and demanded to be walked. I was not walked until the next day! I find that they could have done more then they did and I would not recommend this hotel.
May 1, 2014
Rated 1.0 out of 5.0 by ayers2020 Lock your door!!
I can believe that I fell asleep at about 1030pm and about 1130pm I wake up with a woman standing at the foot of my bed. When she noticed that I was in my bed she naturally started to scream. This was not a good way to wake up or a good way to enter a room that you would not think to be occupied. The lady went running out of the room screaming. I called the front desk and they were laughing at the situation. No apology!! Nothing!! Not to mention I stayed here a week prior and my A/C did not work. They said they could not fix it and sent a small fan up to my room. Keep in mind this is New Orleans it is HOT!! They should have gave me the room for FREE!! Instead they credited me $50. This to me is very insufficient. I travel to New Orleans every other week and will not be staying here again!!
April 28, 2014
Rated 4.0 out of 5.0 by Crawfish Wedding in the Big Easy
Had trouble with room being available at check in time but front desk did get one room ready so our party could get dressed for wedding. Rooms were great and quiet. Service was outstanding. Had a good time in New Orleans.
April 3, 2014
Rated 4.0 out of 5.0 by james9949 James
Shuttle servive to and from airport were good, and the restraunt adjacent had good food at a good price.
March 31, 2014
Rated 5.0 out of 5.0 by BigDaddy51 Super Value
I love this hotel and will stay at this hotel in the future alwa;ys when in New Orleans...
March 24, 2014
Rated 4.0 out of 5.0 by da platinum member Good location
Overall it's a good hotel even though I have experienced issues the past.. Some of the rooms are getting worn pretty fast. The hotel has a restaurant literally right next to it. Voodoo BBq is pretty good for the most part it's very convenient to airport and also 20 minutes from downtown. This hotel really could use an manager guest appreciation like many of the others have started.
March 16, 2014
Rated 3.0 out of 5.0 by Creteron Nice property, but....
I've stayed at this property a few times and like it because of the distance to the airport, it is quiet, nice beds and overall a fresh facility. Last week when I arrived in the room, the condition of the floor was awful. The previous occupant had muddy shoes and chunks of mud and rocks were all over. How the housekeeping missed that is anyone's guess. No harm, things happen and in the morning when I checked out, I reported this to the front desk staff who sort of acknowledged it. No apologies, no making a note of the room or the problem and I really got the impression they could care less. I'll stay again but if this continues, I won't be back.
March 10, 2014
Rated 4.0 out of 5.0 by JodiCTX Great Value
Great value. It was very close to the airport, but a little too far away from the New Orleans Convention Center and the downtown area where we needed to be. The staff was very accommodating and friendly. Pretty good breakfast. Loved the cinnamon rolls.
March 9, 2014
Rated 5.0 out of 5.0 by Lyn504 Clean Quiet and would stay there again!
I must admit I was surprised with how much I enjoyed my stay. The gym facilities were right on time and the room was clean comfy and cozy!
March 8, 2014
Rated 5.0 out of 5.0 by Nola12 Love staying here!!!!!!!!!
This was my 2nd time staying at this location & we loved it. Everything was perfect!!!!
March 7, 2014
Rated 4.0 out of 5.0 by lfletch Beautiful hotel!
This is a beautiful hotel and the rooms were spotless. Front desk person was a bit dismissive and the breakfast was not so great. Breakfast crew was very busy and understaffed for the amount of visitors but worked very hard to accomodate.
February 25, 2014
Rated 5.0 out of 5.0 by JTandTiff Friendly staff, comfortable and clean room
This was a visit to see family for the Holidays in New Orleans. We stayed during the Sugar Bowl and over New Years' holiday and still were able to get very good rates for the area. Although the hotel is very close to the airport, we didn't hear any planes and had a very comfortable stay.
The room was clean and spacious, and we had all the comforts of home. We went to the restaurant next door for carry out a couple of times and had a good meal there as well. It was convenient to the Airport, the mall in Kenner, and just a skip and a jump away from I-10.
The staff was friendly and very courteous.
February 17, 2014
Rated 4.0 out of 5.0 by FujiDavid Nice conversion
This place is too large to be a holiday inn express, it was probably a regular holiday inn previously.
The breakfast area was too crowded for the large number of people in it each day.
While the room was great, they need to double the serving areas for breakfast and not have it so cramped and crowded when a large group decends upon it.
February 14, 2014
Rated 5.0 out of 5.0 by Aunt Chris Such a comfortable, beautiful place and people so friendly!!
Very close to airport and a great place to have a family reunion! We were there for a family wedding and couldn't have asked for a better place to stay! My niece's "Now husband," really nailed this one when he blocked rooms for his wedding, for a great comfortable place to stay! Beds just perfect!!! Our family was impressed with the breakafast selections, also!! Would definitely stay here again!!!
February 12, 2014
Rated 5.0 out of 5.0 by Vberner Highly recommended
All the staff was very helpful. Shirley was especially helpful. I liked the fact we were able to shuttle back and forth to the airport. Enjoyed our stay so much. We schedule another night when we returned from our cruise.
February 7, 2014
Rated 5.0 out of 5.0 by Visitor3719 Comfort and privacy
Our room was great, luxurious in fact. There were plenty of cars in the parking lot but we never heard a peep. It was like we had the place to ourselves. We had to stay in a hotel for Christmas, and this was the place!
December 31, 2013
Rated 3.0 out of 5.0 by Umica Toilet running noise and ice machine
After flushing the toilet it had a continuous running noise that was a little disturbing. And there was no ice in the ice machine. I called the front desk and told them and I was told to come down to the first floor to retrieve some ice, not I'll take care of it. I thought that unprofessional.
December 19, 2013
Rated 2.0 out of 5.0 by W1F1 WiFi
I've stayed here on two separate occasions in the past couple months. I was not able to connect to WiFi network the first time I stayed here so surely the same thing wouldn't occur again.
However, I gave it another try this week. Morning and Evening I made request at the front desk to check in hopes someone would get this resolved. I even ask the desk clerk if I was the only one experiencing problems. She said no there have been many others.
The first night the desk clerk did have their service provider call my room to try and find a solution. They determined the load speed test had problems.
Maybe the Hotel should Talk to the service provider and the service provider talk to the hotel (not customer talk to service provider-it's not the customer it's your network ... frustrating). Anyway, I will not be able to stay here any longer. Whoever's in charge should listen to the customer. Lastly, my room was not ready at 5:30 pm when I arrived. No sheets no clean room. They did find me another room.
December 15, 2013
Rated 5.0 out of 5.0 by GSXR09 Great hotel
Very clean and Hotel staff was great!!! Also very close to the airport!
December 10, 2013
Rated 4.0 out of 5.0 by Vorpefactor AC
Great Hotel as usual. AC would not work so I called the desk. They said look for controls on the wall. There were none. They said someone would come and repair the unit. No one came , and lucky it was a cool night so I just managed a marginal nights sleep.
December 6, 2013