Crowne Plaza Key West-La Concha

Hotel Front Desk: 1-305-2962991

Hotel Fax: 1-305-2943283

Hotel Email: michael.weber@laconchakeywest.com

Check In: 4:00 PM | Check Out: 11:00 AM | Local Time: 7:30 PM


Airport
Key West International (EYW)

- Distance from hotel: 3 MI/ 4.83 KM East l

- South on US1 to end turn right on Roosevelt Blvd Drive 2 miles turn right on Duval Street , four blocks on left

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- Car Parking Available

- Valet Parking Available

- Valet Parking Fee: 24.00 USD

- Valet Parking Only and is $24 per night. IHG Platinum members receive complimentary parking, and Gold Members receive a discounted $13.00/night parking charge.

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Guest Reviews

Each review and rating we receive is verified to ensure that we display only information provided by guests who have actually stayed in the hotel.

Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Overall Experience

3.9

based on 718 reviews
77%
Recommend This Property
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Ratings Breakdown

718reviews

  • 5 Stars
    329
  • 4 Stars
    157
  • 3 Stars
    102
  • 2 Stars
    70
  • 1 Stars
    60

Nice renovated hotel

By

March 05, 2015

club

The lobby is beautiful but the desk is really not functional. We do no see the people at the desk and it creates a line-up. Elevator floor was dirty when we arrive and still dirty when we left in the morning. The restrooms were dirty at 8 am. It should not. The golf cart service is a good idea. The breakfast at the room was minimalist.
I appreciated the fact that they moved us to another room since there was a bachelor party next to our room.

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Key West Vacation

By

March 03, 2015

platinumelite

A good value and excellent location for your Key West vacation. The staff were very attentive and courteous and the restaurant offered the best breakfasts we have had in hotels in years.

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Loved Key West, but disappointed in this IHG premier property.

By

March 03, 2015

platinumelite

Pros:
-The La Concha is right in the heart of Duval Street which makes it easy to get around to enjoy many of the great things that Key West has to offer.

-Walking in the lobby is very nice but very cold...which sometimes felt nice after being in the sun all day.

-The pool is very nice and quiet, very good for adults, but not so much for kids. There is bar and our bartender was GREAT!

Cons:
-Our room was not someplace we wanted to spend time in...especially the bathroom. There was mold in the shower and the fan didn't work. Initially the bathtub wasn't draining, but that did get fixed, but not the other stuff. This included the toilet that was difficult to flush (but eventually did). On a positive note, the bed was very comfortable.

-The check-in desk has a ridiculously gigantic pillar in the middle which makes it difficult for the staff to even see that someone is waiting. This usually resulted in me waiting for them to take a few phone calls while I stood there trying to peek around trying to get their attention. If you are a Platinum Member, don't expect any special treatment...to include the staff even realizing there are supposed to benefits. For example, asking for a late check-out...you'd think I had asked for their first born.

Overall my Key West experience was AWESOME. Even on points, I would probably not stay here again...just isn't worth the price for a moldy bathroom.

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Will not recommend

By

March 02, 2015

We stayed at the La Concha Crowne Plaza in Key West, FL. We will not return. While the Bo the night manager and the day manager were very helpful to us there are just to many issues - Leaky shower (water on a tile floor is very dangerous), The toilet was exremely noisy, the thermostat was located behind the big screen TV and lamp, and at a location on top of the dresser (very hard to get to, read and adjust). No one answered the phone when we called down, had to get dress to talk to someone. Room was not what was described on the website nor the book in the room (no sleep time amenities, no coffee maker, no microwave). There was mold on the4 grout and silicon sealing compoound in the shower. Most of the furniture in the room and lobby area was very uncomfortable. The staff seemed to be very short handed. The bed was comfortable. For the money/points is just is not worth it.

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