Rated 4.0 out of 5 by 263
Rated 5.0 out of 5.0 by SLLL Great staff and lovely hotel.
Excellent overall experience. Front desk is best I have seen in any hotel. The construction was a very minor inconvenience, don't let that keep you from staying here. I would highly recommend Laconcha and will stay here again.
December 3, 2013
Rated 3.0 out of 5.0 by HGHG Bathroom / Lack of Restaurant Avail
Room #257 - the bathroom is too small - you can barely move around without hitting yourself. For the price of the room - the bathroom accomodations should be better.
Very disappointing that during the week of my stay (Thanksgiving) the restaurant was under contstruction - no lunch/dinner or room service. Your site should have displayed this information and/or your front desk should have updated when confirming the reservation by phone.
December 2, 2013
Rated 3.0 out of 5.0 by JFollett Great location, terrible management
The hotel is nice, great location. Management made a bad decision in not mentioning the extensive remodeling project going on in the lobby. Extremely loud noise (jackhammers). This also caused the restaurant to be closed. When it rained on our stay, the roof leaked which resulted in fans blowing in the hallways trying to dry the carpet. The fact that they chose not to let guests know about the condition of their hotel or letting them know that the amenities that they boast on their website were in fact not available made for a bad situation when we arrived. The management is completely throwing their poor desk employees under the bus with upset customers. I asked for the manager and the employee said he will get him, then came back out and said that he was unavailable. All that said, I do think that I would stay here again but I will have a lot of questions before I book. The girl at the desk did give me a $50.00 credit and breakfast coupons. They served breakfast only, on hotplates set up on the bar. I do think management needs to be honest with their potential guests and let THEM make an educated decision as to whether or not they want to stay there with the current condition.
Our stay was Nov. 23 -28. 2013
December 1, 2013
Rated 5.0 out of 5.0 by Heights Great location!
This was our 3rd stay at this property and won't be our last.
One of the staff said the rooftop bar is being converted to a spa. That does lessen the incentive to stay there. That's a great place that apparently will be lost.
November 27, 2013
Rated 5.0 out of 5.0 by lovinlaconcha great location and staff.
Great location, you can walk to everything from here. Friendly staff, great pool bar and sunset at the bar up top.
November 26, 2013
Rated 5.0 out of 5.0 by MrGlenn Vacation in Key West
La Concha is right in the middle of Key West, close to and within walking distance of nearly all of the local attractions. We didn't have a car, we walked. There are also a number of fine restaurants that we walked to also. There was some remodeling going on, but the inconvenience was minor. It will be even a better hotel when completed.
November 25, 2013
Rated 5.0 out of 5.0 by Alikats00 Superior Service and Excellent Experience
The service and attentive staff was excellent, especially Zach at The Top bar was always above and beyond. Fabulous food as well!
November 21, 2013
Rated 1.0 out of 5.0 by jd787 Overall experience
The Crowne Plaza cost A LOT OF POINTS and was not worth the price. We had a view of a roof top and were located above the hotel entrance which added to the noise we heard in the room. There was also construction going on, and we were not informed before our trip that there would be NO food service, NO room service during our trip. The construction that was taking place was next to, and under our room and they started using jack hammers, drills, saws, hammers etc at 7:00 am. It felt like they were in our room with us - NOT A VERY RESTFUL STAY!
There were used toiletries in our bathroom when we arrived and there was items from the previous occupant still left in the refridgerator.
The shower curtain was not big enough for the shower and all of the corners on the counter, sink and shower/bathtub were dirty as well as the bathroom door.
The overall quality of our stay was horrible and I will tell everyone I know NOT to stay at the Crowne Plaza in Key West.
November 21, 2013