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Rated 3.8 out of 5 by 344 reviewers.
Rated 5.0 out of 5.0 by Great Time Crown Plaza centrally located to all the Key West sights. Booked our 3 day visit prior to reading some reviews about construction issues/problems. But we experienced no problems. Work in the lobby had just been completed and moved to the room/area next to the lobby and was not an issue. Everyone extremely nice. Roof was best place (along with Mallory Square) to view the sunset. Pool and sun deck and pool bar a great place to relax after sightseeing. Will definitely return. February 27, 2014
Rated 5.0 out of 5.0 by Great Staff My husband and I just got back from a 7 day stay at the La Concha. We had a wonderful time. Brian made our stay enjoyable. He was our first encounter as we arrived! He was fun and full of energy! Always spoke to us and gave good advice on good places to eat! All staff was wonderful and helpful! Overall we had an excellent stay! February 26, 2014
Rated 2.0 out of 5.0 by Wireless Very upset that my room didn't have any wireless as I was in a business trip and needed to do a lot of work at the room besides going to client side. The first few days I reached there I had no problem with the wifi but after the 4th day, I didn't have any until I left. I talked to few receptionists, they said they will have someone work on it but never did. Hope they fix it soon! People are there not just to enjoy but some are there on business travel. Gob bless! February 26, 2014
Rated 5.0 out of 5.0 by Great Location Great stay in Key West. The rooms are a bit small but we were never in them except to sleep anyway! The roof top bar at sun set was great. I would stay here again. February 25, 2014
Rated 3.0 out of 5.0 by Love the changes, but staff could not tone down the partiers I absolutely love the changes to La-Concha and enjoyed the happy hour and the new lobby, as well as the updated rooms. Unfortunately, I had some late night, serious partiers next door who were having an all-night rage. Management came by several times with warnings, as I assume other guests were complaining, but I was traveling alone, so I just tolerated it. Needless to say, I did not get any sleep! February 25, 2014
Rated 4.0 out of 5.0 by Central location ON Duval street. This is right on Duval street. We had a balcony room which is nice but is kind if close to the noise from Duval street so if your are not partying all night long this might not be the best location. Good location to allow walking to many of the local attractions. Smallest bathroom I have ever been in. Comfortable king sized bed. February 24, 2014
Rated 2.0 out of 5.0 by smallest room in KW The room are getting smaller and smaller, there was barley any room to move around the room, and the bathroom even worst.,I will not recommend this location if u need space. Lots of noise coming from the street February 24, 2014
Rated 3.0 out of 5.0 by Might recommend but... The waitress in the Hotel restaurant was extremely rude and extremely slow. We walked out after waiting 20 minutes for her to take our drink order and then she was angry that we ordered soda for breakfast and said she'd have to try and locate a key to the bar and that that wasn't very convenient and wanted to know if we'd pick something else. Also, there was construction going on in the hotel, which I understand happens sometimes, but you would think that would be reflected in a reduced room rate. The front desk clerk was very helpful when it came to answering our questions, but did not offer any resolution when we told him about the waitress in the restaurant. We would have eaten 4 meals there if they had been polite. I suppose it was their loss. February 24, 2014
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