Rated 4.0 out of 5 by 261
Rated 3.0 out of 5.0 by Monk14 Great Location
Was a good hotel, rating would have been higher except for the small bathrooms and bedroom. No place to sit except the bed, but we did have a balcony, so as long as it wasn't raining it was nice to sit outside. Better watch your bill at check out, it was higher than the reservation price I had, but I did have a copy of that with me, so they changed the bill to reflect that rate, but it was almost $75 per night higher, so worth looking at for 4 nights...
Pool area very nice also, recommend taking the Yankee Freedom to Ft Jefferson, and also the City Walk trolley, it was better than the orange trolley and cheaper... they even let you bring your drinks on.. Starbucks next to lobby..
September 26, 2013
Rated 5.0 out of 5.0 by Dlb5 Location location location
Right on. Duval.central to everything. Parking available
September 24, 2013
Rated 4.0 out of 5.0 by jechde12 Nice hotel in good location on Duval
I liked this hotel very much. The rooms were spacious with many bed options. They had a refrigerator and coffee maker. My main issue was the breakfast or lack there of. Most hotels in this area offer a continental breakfast but this hotel only offered a $20 dollar option per person. My family and I walked next door to Starbucks and grabbed food there.
September 24, 2013
Rated 5.0 out of 5.0 by Roosterbb Excellent hotel in great location....not during Bike Week though!
This is a superb hotel and the location can't be beat. It so happens that this week was Key West's Bike Week, this was not mentioned to us when booking, nor was it listed on the major tourist website as an event.
It no secret why.... because if your not on a Harley or drunk, 100 Harley's hitting the throttle from 2 to 5am is going to keep you up. And I have a motorcycle!
September 24, 2013
Rated 5.0 out of 5.0 by Tpaw Hotel location
Hotel is located on Duval Street and provides easy and quick access to of the main attractions of Key West. Seeing the sunset fro the roof of the hotel is an extra bonus. The bed was very comfortable and a welcome place after an active day. Will stay here again YES abd recommend it for friends while in Key West.
September 22, 2013
Rated 5.0 out of 5.0 by GaryL3 Nice experience
Loved the hotel and staff, very professional. The only let down was no hot tub or spa by th pool, would have liked that. Also, thought it was tacky to charge $20 to park in the hotel lot, that should be included in your room fee, not an extra charge on your bill.
September 22, 2013
Rated 5.0 out of 5.0 by Sdksjp Key start
Great location, excellent staff, nothing was any trouble, and all the action is on your doorstep and great value you can stay on Trueman st and it could cost you more, why would you want to do this ?
September 21, 2013
Rated 4.0 out of 5.0 by Greg1970 Great Location, Great Stay
Stayed here for the second time and I love it here. Perfect location. Everyone is very helpful. Next time I would get the larger deluxe room though. The Standard room is very very small. Bathroom can only have one person at a time in it. Other than that, everything was clean and I would stay there again.
September 20, 2013
Rated 5.0 out of 5.0 by wvu1 Great Experience
We had a wonderful time while we stayed in the heart of Key West. We especially enjoyed the hospitality and friendly conversations with bartenders Devin and Samantha at the pool every afternoon. We ill definitely be back.
September 19, 2013
Rated 2.0 out of 5.0 by JB26 Disappointed.
Have stayed here on previous trips and was very pleased. This time, however, was quite disappointed. Updated rooms no longer have any Key West charm. Our room was very small. Certainly didn't help to have a couch and TWO end tables crammed in. Not convenient to have ice machines on only one floor. Also not convenient to have only one elevator working in front part of hotel where non-guests who come for roof top sunsets also use. Will stay elsewhere next trip.
September 16, 2013
Rated 2.0 out of 5.0 by rodolfog drunks and noise
my experience at the hotel was not very good, I checked in on saturday september 7th and I was planning to have a good time, unfortunaly that saturday we could not rest or sleep at all, about 2 AM there was a lot of noise, there were a bunch of kids druks next to our room , they were making a lot of noise slamming doors and banging on our door, I tried to call front desk and was imposible it kept ringing busy, about 5:30 in the morning I went down and spoke to the front desk person, he said that he was going to notify the manager, I went back at 9:30 am and the manager was not there , he never call me or help me inn any way.
September 13, 2013
Rated 5.0 out of 5.0 by KellyC Excellent Hotel
My husband and I stayed at Crowne Plaza Key West -La Concha this weekend Our stay there was wonderful from beginning to end. We arrived in Key West a little earlier than expected. The reception staff was very welcoming and let us check in early. The concierge offered his services for anything we needed. Our room was very clean and comfortable. The sunset view from the roof top bar was awesome. The location of the hotel is great, just about the middle of Duval Street. This will be the only hotel we stay at for all future visits to Key West. Absolutely excellent experience. Five Stars.
September 11, 2013
Rated 5.0 out of 5.0 by Just4sheri Great Key West stay
excellent location, clean. Just wish we would of stayed longer.
September 10, 2013
Rated 4.0 out of 5.0 by XtineTravels It's all about location and Rumrunners
The location is the best, nice to be able to stop by the hotel in the middle of the day and freshen up. Michael in the bar makes the best rum runner in Key West! The view of course is spectacular, but you have to get there early for a seat. Overall a great experience in Key West.
September 9, 2013
Rated 5.0 out of 5.0 by NoRegrets63 Memorable but quick trip to the Keys
I chose a balcony room because no matter which direction they pointed, it's a great view. After a long drive down to Key West it allowed the extra fresh air and space that I needed to relax. Had the stay been longer it would've been even nicer to sit out and enjoy the town and its activities more.
The room was very nicely appointed with small bathroom and fabulous shower. I almost always regret spending large sums of money on a hotel stay but in this case I didn't feel cheated.
I'd stay here again in a heartbeat. The location is perfect. They valet the car. You're instantly on vacation.
September 7, 2013
Rated 1.0 out of 5.0 by TravelEsquire Poor Customer Service & Safety Concerns not addressed by the hotel staff
I often travel, and unfortunately, I was very dissatisfied with this property. First, you don't feel like a guest at this Hotel. There is barely any interaction between staff members and guests at this property. Secondly, and most importantly, my partner complained to the staff member in the front desk and expressed some safety concerns at the property. My partner advised that he had entered the men's bathroom in the lobby and there was a desheveled man in the bathroom that was pretending to be a bathroom attendant and was asking for money. The front desk staff member expressed no concerns and took absolutely no action to check on this matter. This left us with a feeling of uneasiness. Thirdly, each night that we were in the hotel, around 4am, immature guests would knock on our door and run down the floor. If security monitored their hallways in this property, this would not be a problem. Lastly, there is no ice machine on the floor. We had to go three floors down and walk a maze, to get to the ice machine. The rooms are very small and when you walk into the bathroom, you are already hitting the toilet. I often don't complain and always make the best of my vacations. But all these problems made our getaway very unpleasant.
September 6, 2013
Rated 4.0 out of 5.0 by romano63 enjoyable stay!
My husband and I decided to try the La Concha for the first time and we will definitely return. First of all, the location is great and just request a "quiet room" if needed. Our room was not overly large and the bathroom was rather small, but we slept very well. The hotel is pleasant and very clean. I would like to give "cudos" to the front desk Amanda and Nathan for their pleasant and kind demeanor as they were always speaking to you with a smile. The conscierge named Frank takes all the time you need to answer all questions and it appears that he enjoys his job and people as well. Lastly, I would like to commend the housekeeper named Alicia, for her honesty and hard work. I had forgotten my cell phone in my room and had to return to the hotel to hopefully find it. Amanda inquired for me but, Alicia, the housekeeper, had already found it, packaged it and prepared to return it to the front desk. I am so very grateful to her.
September 5, 2013
Rated 4.0 out of 5.0 by Jennifer22 Great Location, but room was tight!
Wonderful location! Our room was tight, not enough room for two people to walk past each other. I contacted the hotel 2 months before re: renewing our vows, was told the area they would use was under renovation and the manager did not offer any alternatives. Being IHG members ( there was no recognition for membership), we look for IHG properties to stay at- would stay here again only for the location.
September 4, 2013
Rated 5.0 out of 5.0 by parpitt Relaxing
We thoroughly enjoyed staying at the La Concha. Our room was updated and the bathroom was also modern and roomy. Great view of Duval Street from our corner room. The staff was very friendly and helpful. The location on Duval was a great fit for us, we could walk everywhere we needed to go. I travel frequently and really found everything here spot on.
Thank you for a great respite in Key West.
September 3, 2013
Rated 4.0 out of 5.0 by CCLWCBCRCC Great Location
This hotel is located in the middle of the Key West action. We were a maximum 10 minute walk to most attractions, restaurants and bars. The trolley stopped close by so our 2 day trolley pass was very convenient. Our 3rd floor room was along the valet parking driveway so we didn't notice any street noise.
The room size was good enough for 2 adults and 2 kids. A large flat screen TV and mini fridge were nice features. The AC fan was nice and quiet. It was odd the end tables beside the couch didn't have functional drawers. There wasn't much storage to empty any suitcases.
The pool was great to cool off after a long day touring around. The roof top was a great place to see the sun go down with a cold drink.
I will definitely stay here again the next time we plan a Key West vacation.
September 2, 2013
Rated 5.0 out of 5.0 by Shoh Best hotel in Key West
This is the best hotel in Key West. Great location on Duval street and excellent staff!
August 28, 2013
Rated 5.0 out of 5.0 by Duvalier Key West Virgin
I am what I call a Key West Virgin...I had never experienced Key West before in this lifetime. We chose the Crowne Plaza Key West La Concha as our base (We...my wife Susan had been to key West four on four other occasions before we were married). There is no better place to stay than La Concha. You walk right out on to Duval street. Everything that you would ever want to see or do is a short walk away in either direction after you leave the front door. The staff is over the top friendly and super efficient. We felt as though we were Family after only a few hours in Key West (even Family doesn't treat you this well if the truth be known#. Stepping out into the heat and the humidity of Key West bathes you in a Tropical concoction of sensual pleasures that just stimulates every sense that you own. One day I walked into Darth Vader playing a banjo...another day Spiderman was telling me to have a good day....and every time I left La Concha someone was playing live music that I love. There simply is no down side to this place or this hotel. I would recommend this hotel to anyone...even the President of the United States # because a few of them have already been here). Did I enjoy my stay? Yes I did. Did I like my stay? No...I LOVED my stay here. Will I ever come back? As soon as I can...forever if possible!!!!!!!
August 28, 2013
Rated 2.0 out of 5.0 by MuayThai Hope to have a better experience next time!
My wife and I travel to Key West several times each year and have always enjoyed ourselves there. However, we were faced with some inconveniences while staying at La Concha this time. For starters, only one elevator was working and the house cleaning crew was occupying most of the time - This forced us to use the stairs to get to and from our 4th floor room. Not the best experience! When I mentioned my concerns to guest services, they acted like I shouldn't be upset about having to take the stairs - They were actually rather rude about it. All in all, the stay was tolerable and I hope to have a better experience next time.
August 27, 2013
Rated 5.0 out of 5.0 by Dorota66 Great Customer Service
I want to thank for sending back my son's wallet and keys. He forgot them and they were send the next day I contacted hotel. Thank you again
August 27, 2013
Rated 5.0 out of 5.0 by Ken201 Great hotel great value and friendly staff
Had a wonderful experience at this property
The staff is very friendly and the hotel is very clean
The hotel has the best location in key west in the heart of Duval st
August 26, 2013
Rated 5.0 out of 5.0 by PLEASANTBUTCHIE Very nice rooms.
Had a great time. Rooms were very clean and great room service.
August 26, 2013
Rated 5.0 out of 5.0 by carsp Comfortable bed
The room was great. It was very spacious. The concierge was very helpful in recommending restaurants. We went to a local Cuban restaurant that had delicious food and it was recommended to us
August 24, 2013
Rated 5.0 out of 5.0 by Dorgans Unforgettable
We had an all star experience from the moment we arrived. The hotel lobby is gorgeous and staff friendly from the get go. They even have water dispensers with limes/oranges to help beat the heat. The room was clean and cool with a beautiful view. The lobby restaurant, Jack's, had delicious breakfast/brunch each morning followed by full restaurant menu remainder of the day that was amazing. Full bar of course with one of the best and friendliest staff, Peter. You definitely want to try the off the menu fish dip. Definitely a place I recommend to stay and will return to on my next stay. Best of all of course it is located right on Duval Street central to all the action.
August 23, 2013
Rated 4.0 out of 5.0 by Shaunalea Valet and concierge
Our stay was amazing and most of your staff was great. The only negative comment I'd make is regarding the valet/concierge, they were not accommodating and their attitudes were poor. Other than that, we had an amazing time and would definitely stay at La Concha next time we're in Key West.
August 21, 2013
Rated 4.0 out of 5.0 by Talbot1 Very good experience with one exception
I have stayed at this property many times. The location is great and the rooms are good. The lobby bar closed at 10:30 on Saturday night. There were many patrons in the bar at this time. I suggest that the hotel change closing time to at least 12:00 am if not later on weekend nights.
August 21, 2013