Rated 5.0 out of 5.0 by Tjdj94 Great Rooms and Staff
We stayed at La Concha from Jan. 18th-22nd, and this was our sixth visit to this beautiful facility. The rooms and the entire facility are well maintained by a fantastic staff that we look forward to greeting with each visit. We have stayed in others, but we always return to La Concha. Phil and others at La Concha are like family to us. The front desk staff is always friendly and ready to help with good information. We look forward to our next visit to Key West.
January 28, 2013
Rated 5.0 out of 5.0 by kate11 Location and service
The location is central to all activities. The room was much bigger than we expected. We actually had a roll away bed in the room and we had plenty of room to walk around and put our things around the room. The service was excellent and the hotel associates were more than welcoming. We can't wait to go back.
January 27, 2013
Rated 4.0 out of 5.0 by Davec9101 Disapointed but will return
The location cannot be beat.
The A/C was not working in our room for the 2 day stay.
Disappointed in no Hot Tub.
Staff was outstanding
The only parking is Valet parking at $10/day plus tip.
In other resort cities I have been to guest parking is free.
January 27, 2013
Rated 4.0 out of 5.0 by EChick Great Hotel in the heart of Key West
I stayed at LaConcha during the month of January just for a weekend. I had a great room with a balcony over Duval Street. It was great to be able to come back to the hotel watch the people from afar. I must say Catherine at the front desk was extremely helpful! I will definately be coming back to the hotel.
The only issue I had was I apparently am allergic to the detergent or something on the bed but my boyfriend was fine.
January 26, 2013
Rated 5.0 out of 5.0 by Gemini67 Great location, quiet comfortable room
Can't beat the location on Duval street. Walking distance to the best of key west. Nicely restored hotel.
January 26, 2013
Rated 3.0 out of 5.0 by jeannie5454 customer service
I wish I had been told about the roof top and other features of the hotel before I left. Bathroom was small and hard to get into. Did not have the friendly staff I expected. Was a great location. Window and room needed a through cleaning
January 19, 2013
Rated 5.0 out of 5.0 by Theabyss2005 Perfect Area!
Very well located and convenient for all you want to do downtown. I do not agree with $20.00 per day parking fee on top of room fee as you really have no other option to park anywhere close to the hotel.
January 19, 2013
Rated 4.0 out of 5.0 by worldtravler Over rated
The lobby was excellent. Very elegant looking. The room wasn't anything special. The spout on the tub was bent. The water didn't drain very well when you were taking a shower. Within 1 minute you were wading in water in the shower. The toilet had to be flushed multiple times to empty. Big plumbing issues in the room I had. I reported the issues the next morning but, no comments from the staff. Way over priced. Nice valet parking.
January 19, 2013
Rated 4.0 out of 5.0 by JillD Best location for walking around - friendly staff
The hotel staff was very friendly. My room was fine and was kept clean every day with no issues! The rooftop bar for sunset is perfect. I loved the Starbucks in the building - my first stop every morning.
This is not a brand new building so things like tons of electrical outlets and fully soundproofed rooms just doesn't happen. This hotel had lots more character than those brand new buildings. I would definitely stay here again. Having a mini-fridge in the room was a definite plus!
The menu for room service indicated the types of prices I would expect from a hotel in a major city. I just never ate in the hotel restaurant since there were plenty of other choices that were less costly and probably better! Try tapas at Santiago's Bodega on Petronia St and a grouper sandwich at B.O.'s Fish Wagon on Caroline Street!
January 17, 2013
Rated 5.0 out of 5.0 by wendyinkc glitch handled nicely
We arrived 1/3 around 6 o'clock to find our room was not avail. This was a Christmas present to my husband and I was disappointed, but assured the error would be corrected the next day. The first room was quite nice, but not the suite I booked, we only had to move across the hall to get my suite and was thrilled to not have to go very far and it was the room I had anticipated all along! The management did pay for the Friday night room. Great location for everything. Cookies at night were delicious!
Taxi service is not good so would have liked to been warned it could take a bit to secure a ride to the airport. Was not pleased with the bell stand young man named Victor. Was very pleased with Matt the concierge. Once told we had waited 15 minutes for a cab to the airport he high tailed his cell phone into high gear! We actually rode with another couple we flagged down ourselves. Please note the importance of telling guests about calling early for a cab.
January 15, 2013
Rated 5.0 out of 5.0 by mavf mav
great location on duval. best sunsets in town. best hotel in the area.
January 9, 2013
Rated 4.0 out of 5.0 by smith3 Great location, small rooms
Located in a prime location on Duval, which is great for shopping and eating. The rooms were pretty small. Nice, but little.
January 8, 2013
Rated 5.0 out of 5.0 by Trixie32 Best location right on Duvall
What a great place to stay in the center of all the fun. Will absolutely return!
January 7, 2013
Rated 5.0 out of 5.0 by Clevetrvlr Perfect location
The La Concha is at a perfect location for doing everything you want to do in Key West. The hotel lobby is beautiful, the rooms nicely appointed though our 2 doubles was a little crowded. The pool area and multiple outdoor decks provide a nice oasis. Don't forget to view the sunset from the rooftop deck and bar.
January 5, 2013
Rated 4.0 out of 5.0 by RAYg5 small room
The hotel was clean and well appointed, room was very small, especially for the price.
January 5, 2013
Rated 5.0 out of 5.0 by JSAR1216 In The Middle Of It ALL!!
The Hotel Is Located In the Middle Of all the action. Parking In A secure area is a Big Plus. The Hotel Itself Is Clean, Well kept And Has Some Spectacular Views from the Roof !!
January 5, 2013
Rated 5.0 out of 5.0 by dijab Great Location
The Crown Plaza is right on Duval Street and it is fantastic for people watching. It was great getting a Starbucks coffee in the morning and then going up to the pool deck to watch the people stroll by. Our room overlooked the pool and it was very convenient for my daughters to catch a little sun. Comfy beds and overall a pleasant stay.
January 2, 2013
Rated 4.0 out of 5.0 by Sixtoes Good Location
The hotel is in a great location. The rooms are small but very comfortable. The hotel has some quirks regarding the elevators but no real problems. The top floor balcony is great!
January 2, 2013
Rated 1.0 out of 5.0 by 50weekAYearTraveler Looks nice, but really dirty beneath the surface
I stay in hotels every week for work. This hotel re-design looks gorgeous, Too bad it's wasted on staff that can't bother to keep it up. Room service trays that are put in the hall are left there ALL day and all night, until room service comes by again in the morning. Towels were changed, but the bathroom was never cleaned. Dirty glasses were left to sit in the room for three days. On the 4th day I put them in the sink. They were set back on the coasters in the bathroom, still dirty. The pool has a 3 inch layer of black scum around the tile. After taking showers, walking on the carpet turned your feet black. Tables and counters were not cleaned. Hotel looks great at first glance, but is not taken care of. I stopped by the front desk to ask them to remove the dirty trays from the hallways - twice! They never were. The rooftop bar that has the best view in the city smells so bad of spilled beer and liquor that you can't stand the smell long enough to order a drink. On a comfort level, the beds were ok, but the down comforter is way too hot, even with the a/c in the room turned down as low as it would go. I asked for a lighter blanket and was told they didn't have any.
December 19, 2012
Rated 5.0 out of 5.0 by Cflyer Well done
We will be back next month and will stay at the la concha
December 17, 2012
Rated 1.0 out of 5.0 by ungrateful Pointless policies
I am a federal government traveller, frequently to Key West. Given the fact that we (USG) spend a lot of money using your properties I would expect a more flexible cancellation policy. I tried to cancel a Sun reservation on Fri (two days in advance!) due to an unforcast change in my travel priorities and told could not do it because it was out of the 72 hour window. As a result I had to pay for a room I did not use out of my own pocket. Rest assured I will not use any of your properties in future for business or pleasure, and will stridently recommend the same to all of my colleagues.
December 16, 2012
Rated 4.0 out of 5.0 by JohnKi Stay at the Crown Plaza
The Hotel is well located right on Duval Street, and it has valet parking which we were not charged for.
The rooms appear to have recently been refurbished to a high standard. I booked two rooms, one had a balcony overlooking Duval Street, the other was a room with no balcony overlooking the car park, this second room was a lot more spacious and comfortable.
We enjoyed our stay there, the only minor thing I would complain about was in the morning we were going to have breakfast in the hotel and my wife asked for some hot milk for our coffee and the waitress said she could not make the milk hot, so we all left and had breakfast in another restaurant, apart for that we had no other issues.
December 14, 2012
Rated 5.0 out of 5.0 by RoxG Loved this hotel
WE stayed here with our adult children and we loved this hotel. The rooms were super comfortable, clean and very modern and up to date. The bathrooms were clean and really a good size. The location is perfect if you plan on hanging out on Duval street, our room had a balcony overlooking the street which was nice but once we closed the door there was no street noise. We were also allowed to check in early for one of our rooms which was very helpful.
I used the gym and it looked like they were doing some remodeling because not everything was set up and plugged in but the equipment was there.
We will definitely stay at La Concha in future visits.
December 11, 2012
Rated 2.0 out of 5.0 by Polvere Arrival
Arrived at 3.30 pm
Room was ready at 5.00 pm
It is enough?
December 10, 2012
Rated 3.0 out of 5.0 Lovely lobby and pool area.
The room at first glance was nice. Clean and tidy. But after the first night no one cleaned the room or made the bed. The second day the coffee pot was not cleaned nor any coffee left for the following morning, and the trash cans were not emptied. I chose the more expensive room with a balcony which is smoking, and although we don't smoke we wanted the deck. A mistake, because everyone else smoked. Also the noise from the bars on Duval was so loud and went on until 3:30 in the morning. After 2 nights of not sleeping I asked if we could change rooms off the street somewhere. We weren't even fussy where we went to as long as it was quiet. We were not allowed to change rooms. That was very disappointing and we had another 3 nights to stay....The bathroom was so small that the door was in the way of your legs when you sat on the toilet....and you couldn't stand directly in front of the sink because the toilet was in the way.
December 10, 2012
Rated 4.0 out of 5.0 by EndRt1 Location, Location, Location
Great location. Staff was pleasant; bartender on the roof deck was awesome! Beds were comfy, rooms were clean, updated, and comfortable. If close proximity to the happenings on Duval Street are what you are after, this hotel is ideal. We went back and forth on whether to stay in a chain hotel, or look for a place with a little more 'Key West feel.' Our visit was short, so we went with the convenience of being in the middle of everything. Next visit we are hoping for a little more time and will try for a place with a porch/deck etc. That choice has nothing to do with our stay at Crowne Plaza, the place was nice and super-convenient, but a "standard" hotel room is still a hotel room. No matter where we stay, we love, love, love Key West!!
December 9, 2012
Rated 5.0 out of 5.0 by Wiebs520 Nice Property - Super Valets
The property is older but well kept. Lots of fantastic history and a great view from the roof top deck. Everything was great, just not a big fan of the dark color rooms. Since it's Florida I was hoping for brighter/lighter spaces. The Valet's are extremely helpful, after checking in we realized we left our IPad in the car. We went back out to get it and the Valet did it for us, while waiting for him to return the other valet chatted with us about our plans for they day. We mentioned going to Jimmy Buffett's Margaritaville, the Valet told us to check with the Concierge for coupons, which they did not offer when I asked about the restaurant so he came back in with us and asked the Concierge for them. When it was time to leave we called down to have the car brought up, it was waiting for us along with the air running and two cold bottles of water in the cup holders, SO NICE!!! We had some trouble with our room keys not working so they moved us to a different room without question. Overall nice time and great staff.
December 3, 2012
Rated 5.0 out of 5.0 by Bob5555 My latest of many stays in this hotel
We love this hotel and it's great location. My only complaint is that the wireless internet was completely useless in our room.
And i know we where on a vacation but in today world we need to be able to get on the internet and have a strong signal. But we will come back because of the great location and the great style of this hotel. The Staff is always very helpfull and friendly!
December 3, 2012
Rated 4.0 out of 5.0 Love the location!
Its a great location, lovely pool, and pretty good prices!
November 26, 2012
Rated 5.0 out of 5.0 by Sheree81 Location, Location, Location
In the heart that is Key West we found our oasis in La Concha. Absolute serenity, peace and fun. Center of nightg life with the best sunset views equalling any Island view anywhere. The staff is courteous and informed and make your stay an event. Hats off LaConcha, you did it again!!!
November 25, 2012