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Rated 3.8 out of 5 by 344 reviewers.
Rated 4.0 out of 5.0 by Great Location, Great Stay Stayed here for the second time and I love it here. Perfect location. Everyone is very helpful. Next time I would get the larger deluxe room though. The Standard room is very very small. Bathroom can only have one person at a time in it. Other than that, everything was clean and I would stay there again. September 20, 2013
Rated 5.0 out of 5.0 by Great Experience We had a wonderful time while we stayed in the heart of Key West. We especially enjoyed the hospitality and friendly conversations with bartenders Devin and Samantha at the pool every afternoon. We ill definitely be back. September 19, 2013
Rated 2.0 out of 5.0 by Disappointed. Have stayed here on previous trips and was very pleased. This time, however, was quite disappointed. Updated rooms no longer have any Key West charm. Our room was very small. Certainly didn't help to have a couch and TWO end tables crammed in. Not convenient to have ice machines on only one floor. Also not convenient to have only one elevator working in front part of hotel where non-guests who come for roof top sunsets also use. Will stay elsewhere next trip. September 16, 2013
Rated 2.0 out of 5.0 by drunks and noise my experience at the hotel was not very good, I checked in on saturday september 7th and I was planning to have a good time, unfortunaly that saturday we could not rest or sleep at all, about 2 AM there was a lot of noise, there were a bunch of kids druks next to our room , they were making a lot of noise slamming doors and banging on our door, I tried to call front desk and was imposible it kept ringing busy, about 5:30 in the morning I went down and spoke to the front desk person, he said that he was going to notify the manager, I went back at 9:30 am and the manager was not there , he never call me or help me inn any way. September 13, 2013
Rated 5.0 out of 5.0 by Excellent Hotel My husband and I stayed at Crowne Plaza Key West -La Concha this weekend Our stay there was wonderful from beginning to end. We arrived in Key West a little earlier than expected. The reception staff was very welcoming and let us check in early. The concierge offered his services for anything we needed. Our room was very clean and comfortable. The sunset view from the roof top bar was awesome. The location of the hotel is great, just about the middle of Duval Street. This will be the only hotel we stay at for all future visits to Key West. Absolutely excellent experience. Five Stars. September 11, 2013
Rated 5.0 out of 5.0 by Great Key West stay excellent location, clean. Just wish we would of stayed longer. September 10, 2013
Rated 4.0 out of 5.0 by It's all about location and Rumrunners The location is the best, nice to be able to stop by the hotel in the middle of the day and freshen up. Michael in the bar makes the best rum runner in Key West! The view of course is spectacular, but you have to get there early for a seat. Overall a great experience in Key West. September 9, 2013
Rated 5.0 out of 5.0 by Memorable but quick trip to the Keys I chose a balcony room because no matter which direction they pointed, it's a great view. After a long drive down to Key West it allowed the extra fresh air and space that I needed to relax. Had the stay been longer it would've been even nicer to sit out and enjoy the town and its activities more. The room was very nicely appointed with small bathroom and fabulous shower. I almost always regret spending large sums of money on a hotel stay but in this case I didn't feel cheated. I'd stay here again in a heartbeat. The location is perfect. They valet the car. You're instantly on vacation. September 7, 2013
Rated 1.0 out of 5.0 by Poor Customer Service & Safety Concerns not addressed by the hotel staff I often travel, and unfortunately, I was very dissatisfied with this property. First, you don't feel like a guest at this Hotel. There is barely any interaction between staff members and guests at this property. Secondly, and most importantly, my partner complained to the staff member in the front desk and expressed some safety concerns at the property. My partner advised that he had entered the men's bathroom in the lobby and there was a desheveled man in the bathroom that was pretending to be a bathroom attendant and was asking for money. The front desk staff member expressed no concerns and took absolutely no action to check on this matter. This left us with a feeling of uneasiness. Thirdly, each night that we were in the hotel, around 4am, immature guests would knock on our door and run down the floor. If security monitored their hallways in this property, this would not be a problem. Lastly, there is no ice machine on the floor. We had to go three floors down and walk a maze, to get to the ice machine. The rooms are very small and when you walk into the bathroom, you are already hitting the toilet. I often don't complain and always make the best of my vacations. But all these problems made our getaway very unpleasant. September 6, 2013
Rated 4.0 out of 5.0 by enjoyable stay! My husband and I decided to try the La Concha for the first time and we will definitely return. First of all, the location is great and just request a "quiet room" if needed. Our room was not overly large and the bathroom was rather small, but we slept very well. The hotel is pleasant and very clean. I would like to give "cudos" to the front desk Amanda and Nathan for their pleasant and kind demeanor as they were always speaking to you with a smile. The conscierge named Frank takes all the time you need to answer all questions and it appears that he enjoys his job and people as well. Lastly, I would like to commend the housekeeper named Alicia, for her honesty and hard work. I had forgotten my cell phone in my room and had to return to the hotel to hopefully find it. Amanda inquired for me but, Alicia, the housekeeper, had already found it, packaged it and prepared to return it to the front desk. I am so very grateful to her. September 5, 2013
Rated 4.0 out of 5.0 by Great Location, but room was tight! Wonderful location! Our room was tight, not enough room for two people to walk past each other. I contacted the hotel 2 months before re: renewing our vows, was told the area they would use was under renovation and the manager did not offer any alternatives. Being IHG members ( there was no recognition for membership), we look for IHG properties to stay at- would stay here again only for the location. September 4, 2013
Rated 5.0 out of 5.0 by Relaxing We thoroughly enjoyed staying at the La Concha. Our room was updated and the bathroom was also modern and roomy. Great view of Duval Street from our corner room. The staff was very friendly and helpful. The location on Duval was a great fit for us, we could walk everywhere we needed to go. I travel frequently and really found everything here spot on. Thank you for a great respite in Key West. September 3, 2013
Rated 4.0 out of 5.0 by Great Location This hotel is located in the middle of the Key West action. We were a maximum 10 minute walk to most attractions, restaurants and bars. The trolley stopped close by so our 2 day trolley pass was very convenient. Our 3rd floor room was along the valet parking driveway so we didn't notice any street noise. The room size was good enough for 2 adults and 2 kids. A large flat screen TV and mini fridge were nice features. The AC fan was nice and quiet. It was odd the end tables beside the couch didn't have functional drawers. There wasn't much storage to empty any suitcases. The pool was great to cool off after a long day touring around. The roof top was a great place to see the sun go down with a cold drink. I will definitely stay here again the next time we plan a Key West vacation. September 2, 2013
Rated 5.0 out of 5.0 by Best hotel in Key West This is the best hotel in Key West. Great location on Duval street and excellent staff! August 28, 2013
Rated 5.0 out of 5.0 by Key West Virgin I am what I call a Key West Virgin...I had never experienced Key West before in this lifetime. We chose the Crowne Plaza Key West La Concha as our base ( wife Susan had been to key West four on four other occasions before we were married). There is no better place to stay than La Concha. You walk right out on to Duval street. Everything that you would ever want to see or do is a short walk away in either direction after you leave the front door. The staff is over the top friendly and super efficient. We felt as though we were Family after only a few hours in Key West (even Family doesn't treat you this well if the truth be known#. Stepping out into the heat and the humidity of Key West bathes you in a Tropical concoction of sensual pleasures that just stimulates every sense that you own. One day I walked into Darth Vader playing a banjo...another day Spiderman was telling me to have a good day....and every time I left La Concha someone was playing live music that I love. There simply is no down side to this place or this hotel. I would recommend this hotel to anyone...even the President of the United States # because a few of them have already been here). Did I enjoy my stay? Yes I did. Did I like my stay? No...I LOVED my stay here. Will I ever come back? As soon as I can...forever if possible!!!!!!! August 28, 2013
Rated 2.0 out of 5.0 by Hope to have a better experience next time! My wife and I travel to Key West several times each year and have always enjoyed ourselves there. However, we were faced with some inconveniences while staying at La Concha this time. For starters, only one elevator was working and the house cleaning crew was occupying most of the time - This forced us to use the stairs to get to and from our 4th floor room. Not the best experience! When I mentioned my concerns to guest services, they acted like I shouldn't be upset about having to take the stairs - They were actually rather rude about it. All in all, the stay was tolerable and I hope to have a better experience next time. August 27, 2013
Rated 5.0 out of 5.0 by Great Customer Service I want to thank for sending back my son's wallet and keys. He forgot them and they were send the next day I contacted hotel. Thank you again August 27, 2013
Rated 5.0 out of 5.0 by Great hotel great value and friendly staff Had a wonderful experience at this property The staff is very friendly and the hotel is very clean The hotel has the best location in key west in the heart of Duval st August 26, 2013
Rated 5.0 out of 5.0 by Very nice rooms. Had a great time. Rooms were very clean and great room service. August 26, 2013
Rated 5.0 out of 5.0 by Comfortable bed The room was great. It was very spacious. The concierge was very helpful in recommending restaurants. We went to a local Cuban restaurant that had delicious food and it was recommended to us August 24, 2013
Rated 5.0 out of 5.0 by Unforgettable We had an all star experience from the moment we arrived. The hotel lobby is gorgeous and staff friendly from the get go. They even have water dispensers with limes/oranges to help beat the heat. The room was clean and cool with a beautiful view. The lobby restaurant, Jack's, had delicious breakfast/brunch each morning followed by full restaurant menu remainder of the day that was amazing. Full bar of course with one of the best and friendliest staff, Peter. You definitely want to try the off the menu fish dip. Definitely a place I recommend to stay and will return to on my next stay. Best of all of course it is located right on Duval Street central to all the action. August 23, 2013
Rated 4.0 out of 5.0 by Valet and concierge Our stay was amazing and most of your staff was great. The only negative comment I'd make is regarding the valet/concierge, they were not accommodating and their attitudes were poor. Other than that, we had an amazing time and would definitely stay at La Concha next time we're in Key West. August 21, 2013
Rated 4.0 out of 5.0 by Very good experience with one exception I have stayed at this property many times. The location is great and the rooms are good. The lobby bar closed at 10:30 on Saturday night. There were many patrons in the bar at this time. I suggest that the hotel change closing time to at least 12:00 am if not later on weekend nights. August 21, 2013
Rated 5.0 out of 5.0 Great place Best place in key west. A must visit hotel. Location is perfect. We had the best time. August 21, 2013
Rated 3.0 out of 5.0 by Feindly Staff, Need to work on the details. Our room was very comfortable. Staff was friendly. I order room service the first night for breakfast the next morning at 8:45am. The breakfast had not arrived by 9;30 so I call. I was told it was on its way. It showed up at 10:05 with the wrong items. The tray was set out in the hall after our room was cleaned. The tray sat in the hall for 2 DAYS! One of the two elevators did not work during our stay. The refrigerator did not work in our room. August 19, 2013
Rated 5.0 out of 5.0 by In the Center of it All - Including History So, you're in Key West, for business or pleasure. If you want to be convenient to nearly everything in Key West, from the State courthouse to the Conch Train, this is the place. I've been there for both work and play, and it's all around the greatest place in the lower Keys. Also, I think the rooftop view of the Sunset is much better than that at Mallory Square. Don't get me wrong - be sure and do Mallory Square once, or twice. But if you want an alternative to that mob scene, you can't go wrong on the roof of this historic hotel. August 18, 2013
Rated 5.0 out of 5.0 by Great Location! This is a very nice hotel in a great location on Duval Street. I've stayed there twice and both times it was a pleasure! August 17, 2013
Rated 3.0 out of 5.0 by Stay here if you are just looking for location If your looking for location this hotel is for you. Be careful with the size of the rooms. I've stayed here before but this time the room was just too small. Two people could barely fit in the room. The bathroom door could barely be closed while you were in it! Even at such a good location... hotel or at least this room was overpriced! August 17, 2013
Rated 5.0 out of 5.0 by Great rooms and very friendly staff We stayed 2 nights in August this year, 2013 there. The staff was remarkably friendly and always helpful. The atmosphere at the hotel had a tropical and great touch. Located on Duval Street, with easy access to all the highlights of Key West. We will def stay there again, while visting Key West again. Thx for an awesome stay and experience.... August 16, 2013
Rated 5.0 out of 5.0 by Best Location/Excellent Service Just returned from a few days at La Concha. This is the hotel you want if you want to be close to everything and to be treated as if you are the most important person on the island. We were most impressed with the hotel cleanliness and the superior customer service of the staff. The manager, Jason, greeted us every day and always asked if we needed anything. He seems to be available round the clock--in the morning when we left and late in the evening when we returned. Ana/Anna at the front desk was also helpful--offering to print out our boarding passes when we asked about computer access. Juan, unsure of his position, (maybe maintenance?) greeted us with a big smile the two times we ended up in the elevator with him and asked if we were enjoying our stay and told us to be sure to let the front desk know if we needed anything. This is very unusual for a hotel--every person we came in contact with seemed to enjoy their job and seemed genuinely interested in our satisfaction. Our room was huge and was facing the back of the hotel--we could look out our window each morning to see if a cruise ship was in town. The bathroom seemed to have been recently redone--again extremely clean--I don't like dirty grout and it wasn't. The bed was also very comfortable with a lot of extra pillows. The room was extremely quiet. I never heard voices in the hall or doors slamming, and I'm a light sleeper. I highly recommend this hotel because of its location, the superior staff, and the cleanliness. "hurry up/take your time" August 11, 2013
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