Rated 4.0 out of 5 by 265
Rated 4.0 out of 5.0 by smith3 Great location, small rooms
Located in a prime location on Duval, which is great for shopping and eating. The rooms were pretty small. Nice, but little.
January 8, 2013
Rated 5.0 out of 5.0 by Trixie32 Best location right on Duvall
What a great place to stay in the center of all the fun. Will absolutely return!
January 7, 2013
Rated 5.0 out of 5.0 by Clevetrvlr Perfect location
The La Concha is at a perfect location for doing everything you want to do in Key West. The hotel lobby is beautiful, the rooms nicely appointed though our 2 doubles was a little crowded. The pool area and multiple outdoor decks provide a nice oasis. Don't forget to view the sunset from the rooftop deck and bar.
January 5, 2013
Rated 4.0 out of 5.0 by RAYg5 small room
The hotel was clean and well appointed, room was very small, especially for the price.
January 5, 2013
Rated 5.0 out of 5.0 by JSAR1216 In The Middle Of It ALL!!
The Hotel Is Located In the Middle Of all the action. Parking In A secure area is a Big Plus. The Hotel Itself Is Clean, Well kept And Has Some Spectacular Views from the Roof !!
January 5, 2013
Rated 5.0 out of 5.0 by dijab Great Location
The Crown Plaza is right on Duval Street and it is fantastic for people watching. It was great getting a Starbucks coffee in the morning and then going up to the pool deck to watch the people stroll by. Our room overlooked the pool and it was very convenient for my daughters to catch a little sun. Comfy beds and overall a pleasant stay.
January 2, 2013
Rated 4.0 out of 5.0 by Sixtoes Good Location
The hotel is in a great location. The rooms are small but very comfortable. The hotel has some quirks regarding the elevators but no real problems. The top floor balcony is great!
January 2, 2013
Rated 1.0 out of 5.0 by 50weekAYearTraveler Looks nice, but really dirty beneath the surface
I stay in hotels every week for work. This hotel re-design looks gorgeous, Too bad it's wasted on staff that can't bother to keep it up. Room service trays that are put in the hall are left there ALL day and all night, until room service comes by again in the morning. Towels were changed, but the bathroom was never cleaned. Dirty glasses were left to sit in the room for three days. On the 4th day I put them in the sink. They were set back on the coasters in the bathroom, still dirty. The pool has a 3 inch layer of black scum around the tile. After taking showers, walking on the carpet turned your feet black. Tables and counters were not cleaned. Hotel looks great at first glance, but is not taken care of. I stopped by the front desk to ask them to remove the dirty trays from the hallways - twice! They never were. The rooftop bar that has the best view in the city smells so bad of spilled beer and liquor that you can't stand the smell long enough to order a drink. On a comfort level, the beds were ok, but the down comforter is way too hot, even with the a/c in the room turned down as low as it would go. I asked for a lighter blanket and was told they didn't have any.
December 19, 2012
Rated 5.0 out of 5.0 by Cflyer Well done
We will be back next month and will stay at the la concha
December 17, 2012
Rated 1.0 out of 5.0 by ungrateful Pointless policies
I am a federal government traveller, frequently to Key West. Given the fact that we (USG) spend a lot of money using your properties I would expect a more flexible cancellation policy. I tried to cancel a Sun reservation on Fri (two days in advance!) due to an unforcast change in my travel priorities and told could not do it because it was out of the 72 hour window. As a result I had to pay for a room I did not use out of my own pocket. Rest assured I will not use any of your properties in future for business or pleasure, and will stridently recommend the same to all of my colleagues.
December 16, 2012
Rated 4.0 out of 5.0 by JohnKi Stay at the Crown Plaza
The Hotel is well located right on Duval Street, and it has valet parking which we were not charged for.
The rooms appear to have recently been refurbished to a high standard. I booked two rooms, one had a balcony overlooking Duval Street, the other was a room with no balcony overlooking the car park, this second room was a lot more spacious and comfortable.
We enjoyed our stay there, the only minor thing I would complain about was in the morning we were going to have breakfast in the hotel and my wife asked for some hot milk for our coffee and the waitress said she could not make the milk hot, so we all left and had breakfast in another restaurant, apart for that we had no other issues.
December 14, 2012
Rated 5.0 out of 5.0 by RoxG Loved this hotel
WE stayed here with our adult children and we loved this hotel. The rooms were super comfortable, clean and very modern and up to date. The bathrooms were clean and really a good size. The location is perfect if you plan on hanging out on Duval street, our room had a balcony overlooking the street which was nice but once we closed the door there was no street noise. We were also allowed to check in early for one of our rooms which was very helpful.
I used the gym and it looked like they were doing some remodeling because not everything was set up and plugged in but the equipment was there.
We will definitely stay at La Concha in future visits.
December 11, 2012
Rated 2.0 out of 5.0 by Polvere Arrival
Arrived at 3.30 pm
Room was ready at 5.00 pm
It is enough?
December 10, 2012
Rated 3.0 out of 5.0 Lovely lobby and pool area.
The room at first glance was nice. Clean and tidy. But after the first night no one cleaned the room or made the bed. The second day the coffee pot was not cleaned nor any coffee left for the following morning, and the trash cans were not emptied. I chose the more expensive room with a balcony which is smoking, and although we don't smoke we wanted the deck. A mistake, because everyone else smoked. Also the noise from the bars on Duval was so loud and went on until 3:30 in the morning. After 2 nights of not sleeping I asked if we could change rooms off the street somewhere. We weren't even fussy where we went to as long as it was quiet. We were not allowed to change rooms. That was very disappointing and we had another 3 nights to stay....The bathroom was so small that the door was in the way of your legs when you sat on the toilet....and you couldn't stand directly in front of the sink because the toilet was in the way.
December 10, 2012
Rated 4.0 out of 5.0 by EndRt1 Location, Location, Location
Great location. Staff was pleasant; bartender on the roof deck was awesome! Beds were comfy, rooms were clean, updated, and comfortable. If close proximity to the happenings on Duval Street are what you are after, this hotel is ideal. We went back and forth on whether to stay in a chain hotel, or look for a place with a little more 'Key West feel.' Our visit was short, so we went with the convenience of being in the middle of everything. Next visit we are hoping for a little more time and will try for a place with a porch/deck etc. That choice has nothing to do with our stay at Crowne Plaza, the place was nice and super-convenient, but a "standard" hotel room is still a hotel room. No matter where we stay, we love, love, love Key West!!
December 9, 2012
Rated 5.0 out of 5.0 by Wiebs520 Nice Property - Super Valets
The property is older but well kept. Lots of fantastic history and a great view from the roof top deck. Everything was great, just not a big fan of the dark color rooms. Since it's Florida I was hoping for brighter/lighter spaces. The Valet's are extremely helpful, after checking in we realized we left our IPad in the car. We went back out to get it and the Valet did it for us, while waiting for him to return the other valet chatted with us about our plans for they day. We mentioned going to Jimmy Buffett's Margaritaville, the Valet told us to check with the Concierge for coupons, which they did not offer when I asked about the restaurant so he came back in with us and asked the Concierge for them. When it was time to leave we called down to have the car brought up, it was waiting for us along with the air running and two cold bottles of water in the cup holders, SO NICE!!! We had some trouble with our room keys not working so they moved us to a different room without question. Overall nice time and great staff.
December 3, 2012
Rated 5.0 out of 5.0 by Bob5555 My latest of many stays in this hotel
We love this hotel and it's great location. My only complaint is that the wireless internet was completely useless in our room.
And i know we where on a vacation but in today world we need to be able to get on the internet and have a strong signal. But we will come back because of the great location and the great style of this hotel. The Staff is always very helpfull and friendly!
December 3, 2012
Rated 4.0 out of 5.0 Love the location!
Its a great location, lovely pool, and pretty good prices!
November 26, 2012
Rated 5.0 out of 5.0 by Sheree81 Location, Location, Location
In the heart that is Key West we found our oasis in La Concha. Absolute serenity, peace and fun. Center of nightg life with the best sunset views equalling any Island view anywhere. The staff is courteous and informed and make your stay an event. Hats off LaConcha, you did it again!!!
November 25, 2012
Rated 1.0 out of 5.0 by Granny77Grandpa81 Wheelchair accessable room
Dank- dark room, overcrowded with furniture, and a bed so high they had to remove the base to lower it. Window faced a wall about 10ft away. Employees were great and did their best to accomadate us but the hotel is just too old and outdated. We wanted to stay 3 nights but left after 2, since I am in a wheelchair it became too much of a hassel to move around the room.
November 19, 2012
Rated 4.0 out of 5.0 by Paul28 Comfortable bed
Nice beds. Most of the staff were very friendly. The location is nice as it is right in the middle of Duval Street. We had a car but walked everywhere. For the price you pay for the room you would think they would not charge extra for parking. We would go back there to stay again.
November 11, 2012
Rated 2.0 out of 5.0 by SBDB Dirty Room
Overall stay was ok. Our experience was affected by the realization our duvet cover was old and blood stained upon arrival. We also awoke to a bathroom without toilet tissue. Smell of cigar smoke from a neighboring room was constant. Location was excellent and staff was friendly. Had stayed in this hotel before and had a better experience.
November 11, 2012
Rated 5.0 out of 5.0 by Friends8 Great Hotel Stay
We thoroughly enjoyed our hotel stay at the Crowne in Key West. The hotel was absolutely gorgeous. The staff was courteous and the hotel was exdceptionally clean and an ideal location to all amenities.
November 10, 2012
Rated 5.0 out of 5.0 by Didi0314 Amazing Stay
Did not expect to like hotel as much as we did. Clean, beautiful, friendly staff which went out of their way to make sure we were pleased.
November 8, 2012
Rated 3.0 out of 5.0 by Boz4 no parking availability
If you are going to be in town for Fanatsy Fest this place is a nightmare with trafic and no parking! I was disapointed that no breakfast was included with the stay.
November 5, 2012
Rated 4.0 out of 5.0 by Kim44 Wonderful Staff & Fantastic Room
This Key West location is perfect if your looking to stay right on Duval Street. The rooms are spacious with comfortable beds and the decor was modern with a tropical touch. I loved it. I would definately recommend this hotel, the staff was very gracious and always available to assist. The hotel lobby is really fantastic to, with nicely appointed comfortable furniture, an upper library for just getting away a bit and they even offer this wonderful naturally flavored cold water with limes. Delicious. It just made for a perfect moment to stop and relax. There is a rooftop viewing area to overlook Duval Street and a very small pool on the 2nd level. There is also a Starbucks downstairs and a pretty decent laid back restaurant, but we had a hard time getting served. But it was a busy weekend. Overall we love this hotel, they did leave a note while we were gone that they shampooed the carpet while we were out, which was rather odd. But we took into account that this is Key West!
November 4, 2012
Rated 4.0 out of 5.0 by RJK2 Nice Hotel
The hotel has a great location in Key West, right in the center of the action. The only complaints I have is the front desk person was not very friendly or helpful. One night our room was serviced well below the quality you would expect from a Crown Plaza. Dirty towels where left with out replacements, no soap or shampoo, no clean glasses , no Kleenex and no toilet paper. We wrote and dropped of a letter at the front desk the next morning . From then on our room was serviced to perfection. I will say in the hotels defense we stayed there during a major event in Key West and the hotel was sold out. We would definitely stay here again.
November 4, 2012
Rated 5.0 out of 5.0 by TJ13 Great Location
We stayed here for Fantasy Fest this past week and the location is perfect. Centrally located on Duval. Walking distance to everywhere we wanted to go. The staff was friendly and helpful. Will definitely stay there again next year.
November 3, 2012
Rated 5.0 out of 5.0 by cahinna Great staff and rooms
We love coming to the La Concha every year. They have the friendliest and most helpful Bellmen and Hotel staff. Love the renovations. and of course the best views in Key West of the sunset. We had a balcony room which was amazing for the parade. Looking forward to next year.
November 2, 2012
Rated 5.0 out of 5.0 by UncleJoeV Even better!
I have been staying here every year for the past 4 years, and it just keeps getting better. They have re-modelled the rooms since last year, and they look great! The staff is excellent and are always there to help with any requests. Phil, the bellman, is still there to welcome you with a big smile and helpful hints for your stay. See you next year!
November 2, 2012