Crowne Plaza Key West-La Concha

Hotel Front Desk: 1-305-2962991

Hotel Fax: 1-305-2943283

Hotel Email: stevekeup@remingtonhotels.com

Check In: 4:00 PM | Check Out: 11:00 AM | Local Time: 7:30 PM


Airport
Key West International (EYW)

- Distance from hotel: 3 MI/ 4.83 KM East l

- South on US1 to end turn right on Roosevelt Blvd Drive 2 miles turn right on Duval Street , four blocks on left

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- Car Parking Available

- Valet Parking Available

- Valet Parking Fee: 24.00 USD

- Valet Parking Only and is $24 per night. IHG Platinum members receive complimentary parking, and Gold Members receive a discounted $13.00/night parking charge.

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Hotel Highlights

Key West La Concha is a legendary resort on famous Duval Street, steps from sand beaches, clear waters, shops, restaurants and exciting Key West attractions.
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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Overall Experience

3.8

based on 477 reviews
76%
Recommend This Property
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Ratings Breakdown

477reviews

  • 5 Stars
    205
  • 4 Stars
    107
  • 3 Stars
    71
  • 2 Stars
    50
  • 1 Stars
    44

Habitacion confortable, limpia

By

August 18, 2014

club

Estadia cómoda, buena ubicación, buen servicio de bar y desayuno.Buena atencion del personal

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Shame about the building work!

By

August 14, 2014

A nice hotel in great location unfortunately during our stay building work being undertaken and front of hotel boarded up and sidewalk out of use also swimming pool not available told to use adjacent hotel if we wished to swim - bad show we thought!

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Service was exceptional

By

August 14, 2014

platinumelite

The bellhops were especially pleasant and remembered our personal needs and preferences which made us feel like we were at home. Renovations caused a limitation for our group stay but the staff did their best to accommodate us. Thank you for making our wedding and honeymoon exceptional.

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Extremely Disappointed - Pool Closed Without Notice and Poor Housekeeping

By

August 13, 2014

My wife and I visited Key West in July 2014 for four nights. We had picked the Crowne Plaza for our hotel for two reasons: 1) great location, and 2) it had a pool. I will first say that the location was great, right in the middle of Duval Street. But that was about the only positive experience for us with regard to the hotel.

When we were searching for hotels to stay at, we were specifically looking for a pool as we knew we'd be in the sunny Florida heat and humidity. Upon finding the Crowne Plaza, we called and asked just to make sure that they had a pool. The answer we received - "yes". So we were excited about this option for our stay. I also need to mention that we booked this trip only one month in advance.

Upon arriving at the hotel for our stay, we were absolutely disappointed to find out that the hotel pool was closed for "emergency" construction that had to be done. This after only one month prior they indicated the pool was open. In my mind, closing a hotel pool in a location like this (steamy, humid Florida) would warrant advance notice to travelers that had booked a hotel stay. We were not made aware of this until we arrived at the front desk. Nothing was done about this to accomodate us for this inconvenience. If we had known in advance, we defnitely would not have stayed here.

On top of this, during our trip we had a run-in with one of the housekeeping maids. After being out in town all day, we arrived back in our room around 9pm to find that our room had yet to be serviced for the day. This really isn't a big deal overall as we tend to keep the room neat and don't need much cleaning up done, however, on this day we had been using the same towels for two days straight and had left them on the floor so the housekeeper knew to replace them. Only problem is no housekeeper came to our room at all during the day. I called the front desk and politely asked for new towels which they said would be right up and I let them know that we'd leave the old towels outside of our room. When the housekeeper came up and found towels outside of our room on the floor she knocked on the door and began yelling at my wife. This upset my wife (and I) as there was no need to yell at her, especially considering no service was done to our room all day. All we needed was fresh towels without an attitude from the employee. Also, she left our room without taking away the old towels, they just remained on the floor in the hallway.

The front desk took our complaint and apologized for the mishap. I talked to who I inferred was a manager as he stepped in as I was talking to the girl at the front desk. He continuously apologized to us and actually went up to our room and removed the towels himself. Also while we were talking to him at the front desk he indicated we would recive a $100 credit on our statement for this inconvenience. Since we were watching him type something into the computer I foolishly believed him that this would take place, but the credit never appeared on our final billing statement. By the time we left our trip we left without disputing the fact that we didn't get the promised credit as we were sick of complaining about things during our stay. Didn't get the name of the manager so nothing I could really do about it I guess, my word vs. the hotel.

All in all, extremely disappointed about the lack of notice regarding the pool closure and the in-visit confrontation with housekeeping.

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