Rated 4.0 out of 5 by 265
Rated 2.0 out of 5.0 by Eddie05 Ask About Construction Before Booking!!
Everyone should be aware upfront that the hotel is under major construction. There was a lot of noise, dust, and when we stayed a broken pipe that cause flooding and a bad smell. I understand that things happen (i.e. Pipes break), but it happened approx. two weeks before we arrived and the hotel didn't notify us! Additionally, the construction was never publically availible. For the price of the hotel, based on all the construction, we would have stayed elsewhere if we would have know--probably why no one mentioned it!! It also effected the hotel dining and breakfast that we paid extra for--the hotel should have made it clear!
December 13, 2013
Rated 2.0 out of 5.0 by TravelLover77 La Concha Stay 11/29/13
Our stay at La Concha was indeed memorable. Let me first say that the location is exceptional for those wanting the full Duval Street experience. That was the only positive. The construction going on during our stay marred most of our visit. While we expect minor inconvenience at a hotel that remains open during construction, we did not anticipate the water being turned off for 2 of the 4 days we were there, the restaurant being unable to offer dinner or restrooms for the entire time we were there, and the incessant noise. We were given no advance notice of any of the above. That would have made a world of difference. The lack of water prohibited us from showering or using the restrooms in our hotel for the majority of one day of our stay and part of another. The most difficult part of that experience was the complete lack of compassion and customer service provided by the staff. I've seldom seen a situation handled so unprofessionally and callously as this. We were given absolutely no compensation or courtesy for our troubles. Had it not been for this ridiculous situation, it would have been easier to overlook the minuscule rooms, the bathroom with the peeling paint and the foreign hairs, and the subpar pool area.
December 6, 2013
Rated 5.0 out of 5.0 by SLLL Great staff and lovely hotel.
Excellent overall experience. Front desk is best I have seen in any hotel. The construction was a very minor inconvenience, don't let that keep you from staying here. I would highly recommend Laconcha and will stay here again.
December 3, 2013