Rated 4.0 out of 5.0 by momofbride Nice place, great food, reasonable price
This is the hotel we chose to house my daughters wedding guests. Things went off without a hitch. Clean and convenient, easy to access. I thought the cost was reasonable. Wee had a brunch there the next morning - lots of room, and the food and service were excellent.
I have a $50 charge that I can't figure out. other than that, it was bliss.
May 16, 2013
Rated 4.0 out of 5.0 by janccm Clean - great location
Would definitely stay at this property again. Close to King of Prussia Mall and other attractions. Nice breakfast buffet. Clean, comfortable rooms.
Would prefer to have a Keurig in the room, but, no luck there.
Also, why was the club lounge closed on weekends? I hate when they do that. Don't us Platinum Elite members deserve a can of soda or coffee on a Friday evening?
May 16, 2013
Rated 2.0 out of 5.0 by Mimi57 Very Disappointed in this Facility
Was very disappointed in my stay at this hotel. Did not receive the service I felt like I paid for. This is my first time staying in a Crowne Plaza and may be my last. My daughter and I were having mother daughter trip and we checked in to find we had no WIfi service. I called their 800 tech support, spent at least 30 minutes on the phone and it still was not working. The next morning I spoke with the person at the front desk and was told that service in that area on all floors was not working. Was told I could change rooms later that day which we chose not to because of our late return. We also ordered room service for breakfast that morning, left the hotel not to return until 7:30 that evening and our food tray was still sitting on the floor outside our door. I had to call the front desk to let them know it need to be picked up. When I checked out the price on my bill was not the amount I was quoted online. Do not recommend this hotel.
May 14, 2013
Rated 2.0 out of 5.0 by CBM59 POOR CUSTOMER SERVICE TAINTS THIS HOTEL BADLY
Our group of three walked up for this particular reservation and asked for a rate at the front desk which we received and accepted only AFTER the front desk representative agreed that for a late check out of 4pm she would charge $50 on day of check out.
On the day prior to check out when we collectively went to have our room keys updated for the late check out the same representative informed us that the hotel would need to charge us a full night for a two hour late check out! When we refused and alerted her to the fact that she had given us an assurance of the previous information, she told us that she had never given us this information. A discussion ensured with a supervisor who turned a blind eye to this problem and insisted that we would be charged a full night and to speak to the Operations Manager the next morning. We did this but the Operations Manager was just as reticent about the problem and offered no explanation as to the representative's mistake and took no responsibility as to the problem or offered any compensation or solution.
We stayed two extra hours for a full nightly rate as by this time we had no further options.
Clearly customer service at this hotel is non existent and the culture stems from the management all the way down the levels of hotel staff.
We shall exercise our discretion on our next visit to the area and stay at another hotel. What a shame!
May 13, 2013
Rated 5.0 out of 5.0 by Kath901 The Perfect Get-Away!
Comfortable, convenient and beautiful! So convenient to shopping, too! The perfect place to seek a getaway!.....and....a delicious breakfast included.....you can't ask for a better deal!
May 12, 2013
Rated 5.0 out of 5.0 by LynnMA Newly renovated, great location
Loved our newly renovated room and bathroom. Bed was so comfortable! Outstanding location right across from the mall. Was disappointed that they had only one desk clerk on knowing that two buses of confirmed guests would be arriving. The long line lasted for over 40 minutes. Luckily I was in the front of the line. Went to my room, changed, and left for the mall and friends were still in line waiting to check in.
May 11, 2013
Rated 5.0 out of 5.0 by MADAY1 Experience
The Front Desk Agent from the minute I stepped up to the desk was outstanding. He was probably one of the best I've encountered in a long time. He was very informative and accommodating beyond expectations.
Kudos to the staff at this property I will always stay here when in the area again.
May 11, 2013
Rated 5.0 out of 5.0 by Blair Nice place and great service staff
Been there twice for my daughters college track meet in the area. It was a very nice stay with the mall across the street and plenty of location to dine at just minutes away. Clean, comfortable and affordable.
May 9, 2013