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Rated 4.3 out of 5 by 120 reviewers.
Rated 5.0 out of 5.0 by Great place Great place, very nice. The service was wonderful the food in the restaurant was very good and the staff very helpfull. June 18, 2014
Rated 4.0 out of 5.0 by gute Adresse für Besuch der King of Prussia Mall alles in Ordnung. Klimaanlage im Restaurant zu laut. Dusche mit schwachem Strahl wie viele Hotels dieser Klasse. June 18, 2014
Rated 5.0 out of 5.0 by Great Hotel First stay at the King of Prussia Crown Plaza. Very comfortable room and bed, super clean, and staff were very professional. Parking is easy in front of hotel. I'll be back! June 7, 2014
Rated 5.0 out of 5.0 by Great Stay Overall the stay at this hotel was very nice. We stayed on a long weekend for our anniversary. It was a nice getaway from the city. Next to the King of Prussia Mall where shopping is very accessible. Next to the hotel is a sister chain which has a very nice pool, and they also have complementary service with LA Fitness. Overall, you will like this hotel. We had a Executive Suite which came with my Platinum Card Membership status, so for the price, it was a very nice room. All of the comforts of home! I highly recommend this hotel for the business traveler or just for a couple's romantic get-a-way! June 3, 2014
Rated 5.0 out of 5.0 by Comfort comfort in every way (appearance, security, rooms, sleep, easy access to many locations) June 1, 2014
Rated 5.0 out of 5.0 by Fantastic Hotel I just love this hotel, visited several times over the past two years, attention to detail and great service.Check in was smooth and efficient reception staff were very friendly and with a greeting of welcome back,i didn't have any other need for their services during my stay but my general observations of the reception staff and their dealings with other guests were very good. May 27, 2014
Rated 4.0 out of 5.0 by Many thanks I would just like to say thank you for making my stay even more enjoyable thanks to the high standard of you hotel and the friendliness of your staff. My room was lovely and the location of the hotel was excellent. May 19, 2014
Rated 2.0 out of 5.0 by WRONG ROOM WE CAME TO THE CROWN PLAZA FOR A DANCE COMPETITION THAT WAS OVERBOOKED OBVIOUSLY. I PAID FOR A KING WITH A PULL OUT COUCH AND FRIDGE. I GOT A KING, NO PULL OUT SOFA, NO OTHER BED. THE FRIDGE IS NOT EVEN A MINI FRIDGE, ITS ABOUT 3 INCHES DEEP WITH NO FREEZER SECTION. WHEN I QUESTIONED MY ROOM THE CLERK TOLD ME I WAS WRONG AND ONLY PAID FOR A KING. I WENT BACK TO MY ROOM AND FOUND MY RESERVAITON CONFIRMATION EMAIL SENT BY THE CROWN PLAZA AND TOOK IT BACK DOWN TO VERIFY I WAS IN FACT RIGHT. THEY SIMPLY SD SORRY WE CAN'T CHANGE ANYTHING. THEY DID COMP ME 4 BREAKFASTS IN THE RESTAURANT, HOWEVER MY DAUGHTERS STILL HAD TO SLEEP ON THE FLOOR. NOT OK FOR THE COST. I WAS PROMISED A ROLL AWAY BY SATURDAY AM, IT DIDNT HAPPEN I HAD TO GO ASK AGAIN FOR THE ROLL AWAY. I DID GET IT BY SATURDAY NIGHT. THE ROOM WAS VERY CLEAN. I DO NOT LIKE THAT THE BATHROOM HAS A NON LOCKING DOOR AND ONLY A HALF GLASS ENCLOSURE...NO CURTAIN OR PRIVACY DOOR. OVER ALL NOT MY BEST STAY. I WAS NOT AT ALL HAPPY WITH THE ROOM AND THE RESPONSE I RECEIVED WHEN I BROUGHT IT TO THEIR ATTENTION...I ALSO REQUESTED LATE CHECK OUT FOR SUNDAY MULTIPLE TIMES AND KEPT GETTING PUSHED BACK AND TOLD TO VERIFY ON SATURDAY NIGHT...I DID AND THEY COULD NOT OFFER ME ANYTHING. WHILE SOME OF THE OTHERS IN OUR GROUP WERE GIVEN 2PM AND 1PM. THE STAFF WAS CLEARLY OVERWHELMED AND NOT WILLING TO MAKE UP FOR IT. May 8, 2014
Rated 5.0 out of 5.0 by Great Job I stayed at the Crown Plaza for the Access Broadway Dance event. The event itself had so many people and I think the Crown Plaza did a great job dealing with everyone, they weren't an easy crowd. Some of the moms were difficult and every employee of the Plaza did a great job keeping control, had a great attitude and made everything run as smoothly as possible. They all deserve a raise! Keep it up! May 7, 2014
Rated 5.0 out of 5.0 by Another great stay! Staff is exceptionally professional, yet friendly. I have stayed at this hotel a few times, and I plan on staying here whenever I am in the area! I highly recommend this hotel! April 9, 2014
Rated 5.0 out of 5.0 by Comfortable bed and great location Excellent location, the mall was right next door, restaurants and movie theater all within walking distance if that's what you wanted to do, and right off the main highway. The room was modern and clean, I missed the bathtub but for one night, it was not a deal breaker. The restaurant was chaotic on Sunday morning, dishes and glassware banging around and a load of people eating and talking, but I had breakfast elsewhere so it didn't matter. I will stay here again in September when I return to the area. April 9, 2014
Rated 4.0 out of 5.0 by Surprise gem of a hotel near King of Prussia mall I have to say, the hotel was nicer than I had anticipated. It seems they recently went through a renovation, as the floors in the hall- ways seemed newer, and the rooms seemed to have been updated more recently. The over-all accommodations were nice, the staff that we interacted were pleasant. We stayed on a Saturday night and were booked in a King room on the Executive level. However the Executive lounge was closed on the weekends, it would have been nice had they kept it open 7 days a week. The beds were comfortable, though seemed a bit on the softer side, would have been nice if they were slightly more firm. We did have breakfast at Stirlings and the buffet was good and plentiful. April 3, 2014
Rated 5.0 out of 5.0 by Business Trip I was at this hotel for business and I needed to change my reservation around at the last minute to ensure i'd get to the airport on time. The staff was very helpful and went above and beyond to assist me. I highly recommend this hotel to anyone traveling for business who knows it takes "going the extra mile" sometimes to accommodate busy guests. They were great! March 31, 2014
Rated 5.0 out of 5.0 by Great hotel! We had a wonderful stay at The Crown Plaza Hotel at King of Prussia. The facilities, staff, and overall ambiance were superior. We will recommend The Crow Plaza to our friends and family. March 12, 2014
Rated 3.0 out of 5.0 by Nice Bar with Good Food Kid at the front desk wasn't incredibly helpful but that may be a demographic thing for east coasters. Bar had surprisingly superb food and Dan the bartender was a nice fellow. The sliding door to the bathroom and glass shower without a closing glass door was a bit odd. All in all the free parking, comfy bed, and bar made it a good value. Close to about everything. March 11, 2014
Rated 5.0 out of 5.0 by Comfortable bed and great service I had a great experience at the hotel, the staff was excellent and couteous. Very helpful. I had a great night sleep. Great place to relax. The banquet was excellent. Food and staff was excellent. March 7, 2014
Rated 3.0 out of 5.0 Overpriced and not sympathetic We lost power and booked nights 4 and 5 at this hotel online which indicated rates were about $150 per night. We were booked for Saturday and Sunday. On Sunday morning I asked what would happen if we got our power back in the afternoon. They said that if we are there after noon, we would have to pay the extra night no matter what. Well, our power was restored at 2 pm. We did stay there since we knew we had to pay for it. What we didn't know is the rate went up to $199 that night. From $149. The hotel is definitely not worth that price in King of Prussia and they could have been a little flexible given our power situation. February 13, 2014
Rated 1.0 out of 5.0 by noisy and did not solve the problem of noise Attended a workshop for the entire weekend and Friday night and Saturday night other guests on the floor (teenagers for a squash tournament who were likely in rooms but unsupervised by adults) ran up and down the halls, talking and laughing loudly , shrieking and slamming of doors. Each night I called down at least 4 times to the front desk. Security or the manager would come up to ask for quiet and 3 minutes after the manager leaves it all starts up again. I had informed the front desk at check in that I was with the Delco workshop and they did not place me on the floors where other dancers were staying. That aside, the fact that this hotel allow unsupervised teenagers to occupy rooms and allows this level of noise and disrespectful behavior is ridiculous. When I checked out I asked to be compensated for my most unpleasant stay and had to go through 3 people before getting to the manager who was still reluctant to not charge me for part of my stay. I guess they were hoping I would give up and just accept a petty offer to comp my breakfasts and one dinner. Poor poor customer service. February 12, 2014
Rated 2.0 out of 5.0 by Poor temperature control The particular room I stayed in (201) did not have central air/heat controls, but instead had an in-wall room air conditioner. Even with the AC on coldest setting the room was uncomfortably warm & dry all night which made it impossible to get a good night's sleep February 9, 2014
Rated 5.0 out of 5.0 by Great facilities, food, and service! Stayed for 3 weeks while taking a class and really enjoyed it. The staff was friendly and went out of their way to be helpful. Breakfast was excellent, and the room very comfortable! February 4, 2014
Rated 4.0 out of 5.0 by Great Service Very Nice room; service was Great; I WOULD RECOMEND YOUR hOTEL TO ANYONE STAYING IN THAT AREA January 9, 2014
Rated 5.0 out of 5.0 by Repeat Customer This is my 3rd time staying at this hotel. It is very close to King of Prussia Mall and many restaurants. Beautiful rooms and comfortable bed! The only issue is the TV channel selection. Many stations are not in HD, so the picture quality is quite poor. For such a nice hotel, I was surprised by this. Other than that it was a great value for the price. January 4, 2014
Rated 5.0 out of 5.0 by I enjoyed my stay I had a 4 night stay at Crowne Plaza and had a very pleasant experience. When I checked in, my room was near the noisy ice machine/soda dispenser so I asked for another room. Without any hassle, I was given a room mid-way down the hall, which was very quiet. The dining room was excellent, both food quality and service. My room had a great shower. Hotel is in a good location for vacationing. January 1, 2014
Rated 5.0 out of 5.0 by Great hotel with excellent rooms and service We stayed at this hotel for 4 nights. The king bed was very comfortable. Bathroom had nice amenities. The LA Fitness (free access) has a great indoor heated pool and hot whirlpool, which we enjoyed as well. The complimentary breakfast at the hotel was one of the best we have ever experienced! December 29, 2013
Rated 5.0 out of 5.0 by Fluffy bed awesome sleep I would highly recommend this hotel to anyone. The rooms were immaculate, the beds comfortable. Even the hallways were clean and the staff friendly. The close proximity to the malls was also a plus. December 12, 2013
Rated 5.0 out of 5.0 by A great choice I was at this hotel for a dance competition. Overall a choice I would make again. Restaurant offers good food at a reasonable price. Front desk staff excellent and very helpful. Having a stall shower was terrific as I have medical difficulty using a tub. The room was cleaner than I have experienced anywhere. December 4, 2013
Rated 5.0 out of 5.0 by Awesome facility, GREAT Price! This was our first visit to this facility. We were not sure what to expect for the price but we were simply amazed! Beautiful rooms, great location, close to everything! We will be back! December 1, 2013
Rated 5.0 out of 5.0 by Very Accommodating! My husband and I stayed on a Saturday night as we were going to a wedding nearby. We were traveling from out of town and called early Saturday morning to request an early check in, which was honored on our arrival. Staff was very pleasant and accommodating with great service. The room was comfortable and clean. We had the breakfast on Sunday morning prior to our departure which was also good. We would definitely stay at this hotel if we are ever in the area again. November 27, 2013
Rated 5.0 out of 5.0 by Excellent repeat stay Our third stay at this hotel, and we would have stayed this past summer when passing, through, but it was booked solid for that particular night. One very minor quibble and that is I wish the hotel would have coffee available somewhere in the lobby. I don't like in room coffee makers (all hotels)! Even if in the restaurant for a modest fee, it would be nice. Otherwise, there is little for the Crowne Plaza to improve on. It is a great hotel that delivers value beyond its price point! November 20, 2013
Rated 3.0 out of 5.0 by Good hotel except Laundry services I find the hotel to be perfect - good quality. Excellent staff - pretty receptive to the needs. One bad expereince was the quality of laundry - when the shirts were return on the hangers when I had requested boxed (since I was travellingon the next day).and buttons broken. Good hotel. Have stayed many times. November 18, 2013
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