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Rated 4.3 out of 5 by 122 reviewers.
Rated 5.0 out of 5.0 by Excellent repeat stay Our third stay at this hotel, and we would have stayed this past summer when passing, through, but it was booked solid for that particular night. One very minor quibble and that is I wish the hotel would have coffee available somewhere in the lobby. I don't like in room coffee makers (all hotels)! Even if in the restaurant for a modest fee, it would be nice. Otherwise, there is little for the Crowne Plaza to improve on. It is a great hotel that delivers value beyond its price point! November 20, 2013
Rated 3.0 out of 5.0 by Good hotel except Laundry services I find the hotel to be perfect - good quality. Excellent staff - pretty receptive to the needs. One bad expereince was the quality of laundry - when the shirts were return on the hangers when I had requested boxed (since I was travellingon the next day).and buttons broken. Good hotel. Have stayed many times. November 18, 2013
Rated 5.0 out of 5.0 by Ride The Train Always a welcome destination, this Crown Plaza, KOP, and this visit the best part was the preprinted directions to the nearest train station, Strafford (SEPTA), provided by the helpful staff. The directions were great, easy to follow, and helped me nail the high point of my visit, a train ride to Market East and downtown Philadelphia (and back) Saturday night! November 16, 2013
Rated 5.0 out of 5.0 Superb service, great location, good value! I stayed for a week at the King Of Prussia Crowne Plaza, and had a great stay. The staff was super helpful, the restaurant and room service were outstanding, and the staff actually picked up the room service tray before morning, which a lot of hotels no longer do. Being right next to the King Of Prussia mall was also very helpful so I could get my Christmas shopping done. Great location, great service . . . I'll stay here again if I get the chance! November 4, 2013
Rated 5.0 out of 5.0 by Nice Hotel Great rooms and location. The only negative I could comment on is the staff could be a little prompter when serving coffee at breakfast. November 4, 2013
Rated 5.0 out of 5.0 by Better than Expected! Overall a good value for money hotel, room was bigger than anticipated, bathroom modern and clean and very friendly helpful staff. I was allocated 5th floor which gave a couple of hours of drinks in evenings Mon-Thurs which was nice touch and appreciated. I wouldn't rave about the restaurant and room service charges (add 20% plus tax plus service) seemed a little excessive. Access to great gym next door which is a proper gym, not the usual hotel out of the way corner with rundown equipment. Free wifi throughout requiring only a login every 24 hours, no excessive charges. Take a jumper for the corridors - fiendishly cold for some reason. Much electricity to be saved by turning down the air conditioning to slightly less arctic temperatures! Overall I would definitely recommend and stay again and was pleasantly surprised. October 31, 2013
Rated 5.0 out of 5.0 by Very good hotel We stayed a week,very good service,great hotel in front of King Of Prussia Mall.We recommend it October 25, 2013
Rated 4.0 out of 5.0 by Very good and friendly service clean, convenient, great service and friendly staff October 24, 2013
Rated 5.0 out of 5.0 by Another excellent stay! I really enjoy staying at this hotel. The staff is extremely professional, helpful, and pleasant. The cleanliness of the room and bathroom is 100% excellent. Location is fabulous; close to so many things to do. I highly recommend staying at this hotel. Management is top notch at this location and it definitely shows. I shall return. October 17, 2013
Rated 2.0 out of 5.0 by Sleepless This was the noisiest hotel I have stayed in since a student trip to Rome Italy in 1971. Having stone floors up to the metal door frames just reverberated the slam of the doors. We heard every door slam like gun shots all night and some people were up to 1 or 2 AM. We had a door adjoining us to another room where noisy guests were seemingly arguing until 2 AM. At 7 AM people started leaving and the same noise was repeated. We were supposed to stay three nights but since we had so little sleep, we checked out a day early and went to a quieter hotel. The bed was comfortable but the noise was unbearable. October 16, 2013
Rated 5.0 out of 5.0 by overall very great comfort and service. My recent stay at the Crowne Plaza Hotel in Valley Forge PA, was very enjoyable. The event was a family member's wedding. The rooms were clean, beds comfortable, bathroom clean and roomy and the bar area was nice as well, with good service. If I had only one less than desirable thing to mention, it would be the check in experience. There was only one clerk initially, and several people in line. As the room was booked ahead of time online, I felt the check in wait time and process was lengthy. Other than that, all was good and I would recommend your hotel to others. October 15, 2013
Rated 5.0 out of 5.0 by Great customer service We arrived from out of town for a wedding hours before checkin. The front desk staff allowed us to check in early to get ready for the wedding which was soooo nice!!! We were exhausted from driving so far. It was really nice to take a nap & still have time to get ready. Thank you!!! The staff was super friendly at the wedding & the restaurant as well. Very pleased with our visit. October 15, 2013
Rated 5.0 out of 5.0 by Perfect all around! Staff went above and beyond and rooms were spotless. October 9, 2013
Rated 2.0 out of 5.0 by Didn't Get Room I ordered! I reserved a king non-smoking room and to our displeasure we were giving a double queen bed room. The room was cramped, we reserved a king bed with sofa and was very unhappy with the tight sleeping quarters. Voiced our displeasure and all we ended up was a weak apology and was told my room was given to someone in the wedding party that was staying in the hotel. My second time staying with a crowne plaza, most likely will never book again. October 9, 2013
Rated 5.0 out of 5.0 by So comfortable such a great stay with all the comforts we wanted clean and enjoyable.. October 4, 2013
Rated 5.0 out of 5.0 by Smoking There should be an area for smoking, not outside the front door. You have to walk through all of the smoke to get inside the hotel!! Talked to the front deck clerk and he said nothing can be done!! September 26, 2013
Rated 5.0 out of 5.0 by Great value and great service We really enjoyed our stay here, the room was beautiful and clean and the bed was so comfortable. The staff was really friendly and helpful and the breakfast buffet was delicious. We would certainly stay here again. September 26, 2013
Rated 5.0 out of 5.0 Super business hotel ich war schon mehrmals in diesem Hotel. Es ist ideal für Business Trips. Der Service ist sehr gut und man kann ein angeschlossenes Fitness Center kostenlos nutzen. Dieses Hotel ist auch aufgrund seiner Nähe zur Mall zu empfehlen. September 17, 2013
Rated 5.0 out of 5.0 by Great quiet floor Perfect for sleep, very nice service, very nice room. Overall a very good hotel for the price. September 11, 2013
Rated 5.0 out of 5.0 by My First Stay I was pleasantly surprised when I pulled up to the hotel and found that it was a full-service hotel. When I entered the lobby, I was quite taken back by the chandelier and extremely nice lobby. Pictures are definitely deceiving on websites. I did remark to the Front Desk how pleasantly surprised I was. The staff were extremely professional and friendly. The proximity to King of Prussia Mall was wonderful; I really liked that fact. I will be honest, I did have a problem during my one night stay; however, the issue has been totally resolved and I am happy to say that Managment went above and beyond to correct the issue. I am returning to stay at this hotel in October and I am looking forward to it very much! A big thank you goes out to Management for listening to my problem. But a bigger thank you goes out to Management for taking steps in resolving the issue. It is truly appreciated. September 11, 2013
Rated 5.0 out of 5.0 by valley forge Excellent! Appearance was very modern and looked opulent. Everyone was extremely nice. September 7, 2013
Rated 5.0 out of 5.0 by Family Reunion Hospitality We celebrated our 67th Family Reunion at this hotel on Labor Day Weekend. The service was wonderful. The rooms were very comfortable and hotel is beautiful. I would recommend this hotel to everyone. September 4, 2013
Rated 4.0 out of 5.0 by Large bedroom comfortable and quiet Quiet large bedroom with large bed, well equipped, staff helpfull, but liitle bit noisy from corridors and poor breakfast September 3, 2013
Rated 5.0 out of 5.0 by Great place!!! Staff was great! Room was comfortable, beds were nice, bathroom was very modern. Will be staying again! August 28, 2013
Rated 4.0 out of 5.0 by On quiet floor, bed comfortable great sleep Very pleased with the Crowne Plaza, recommended the hotel to a family member. Very enjoyable stay, next time will visit the restaurants August 21, 2013
Rated 5.0 out of 5.0 by Excellent Hotel for the Price... The hotel was very nice, in fact, a Ritz Carlton, in its price range. There were two wedding receptions taking place when we arrived - that says a lot. The room was clean - not one hair in the beautiful bathroom. The bed and bedding were top notch, as well as the decor. Also, the hotel is located across the road from an upscale shopping mall; and, there are many famous restaurants around the same location. The staff was very accomodating and courteous. Oh, and the turnpike is nearby, which is very convenient. Do not hesitate to stay here - oh, and check out the "Shoppers Package." P.S. The breakfast buffet was good; especially the omelet/waffle station. The waitstaff were friendly and accomodating too! August 16, 2013
Rated 3.0 out of 5.0 by Noisy Air Conditioner The AC was very noisy all night. That combined with the dripping faucet did not allow for a good night's sleep. August 10, 2013
Rated 5.0 out of 5.0 by Clean rooms and comfortable bed I thoroughly enjoyed my stay at your hotel. We were there for our family reunion and the block of reserved rooms were located on the same floor near one another. Thanks for an enjoyable stay and I look forward to visiting a crowne plaza hotel again in the near future. August 6, 2013
Rated 5.0 out of 5.0 by Beautiful hotel - great location! Walk to the mall from the property. Breakfast buffet was excellent! Rooms were beautiful. Workout room was the Bally/LA Fitness next door and they were very friendly with great workout machines, long hours and lots of exercise equipment so that you didn't have to wait to use a machine. August 5, 2013
Rated 5.0 out of 5.0 by Comfortable bed and good breakfast buffett. Great place to stay for a weekend or longer had a great time. August 3, 2013
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