Rated 4.0 out of 5 by 29
Rated 4.0 out of 5.0 by TC12345 Stay
Overall very nice hotel, very nice rooms. The breakfast was very good. A lot of nice amenities.
July 24, 2014
Rated 5.0 out of 5.0 by S Guest Great service and property
I had a great stay at the Crowne Plaza Kitchener. The front desk staff were extremely helpful upon check-in and throughout my stay. The rooms have been recently renovated, they were clean, comfortable and spacious. I would highly recommend this hotel to anyone considering staying in the Kitchener-Waterloo area. Great location, service and experience.
July 22, 2014
Rated 3.0 out of 5.0 by Rohen A Great Recovery
The property is under renovation, so it is difficult to judge some aspects of the stay, and it was unfortunate that we had to go up two elevators to get to the room. However, on finding it, the room had a good appearance and seemed well equipped, save a very cramped shower.
Fortunately, my wife pulled down the bed clothes as soon as we entered the room and discovered to our horror that there was hair and stains on the sheet. This was reported immediately and the response was prompt. The sheets were immediately changed. In addition, the front desk Manager compensated us for the inconvenience. This turned a bad experience into a great recovery and we felt it had been handled very well. Clearly, this was a start up problem with the new staff and renovation.
We would still chose this property if we were back in the Kitchener area.
July 22, 2014