Crowne Plaza Kitchener-Waterloo

Hotel Front Desk: 1-519-7444141

Hotel Fax: 1-519-7441314

Hotel Email:

Check In: 3:00 PM | Check Out: 12:00 PM | Local Time: 7:30 PM

Waterloo Region International Airport (YKF)

- Distance from hotel: 8.08 MI/ 13 KM l

- 1. Head southeast toward Township 99 Rd 69 m 2. Turn right onto Township 99 Rd 34 m 3. Township 99 Rd turns left and becomes 99 Township Rd 500 m 4. Turn right onto Fountain St N/Regional Rd 17 4.7 km 5. Turn left onto Victoria St N/ON-7 W/Regional Rd 17 (signs for Victoria Street N/Kitchener/County Road 53) Continue to follow Victoria St N 6.3 km 6. Turn left onto Lancaster St W

Kitchener VIA Station

- Distance from hotel: 1.24 MI/ 2 KM

- Turn Right on Victoria Street, Turn Left on King Street, Turn Right on Benton Street, Hotel on Left Side

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- Car Parking Available

- Self-Parking Fee: 12.00 CAD

- Valet Parking Available

- Valet Parking Fee: 20.00 CAD

- Onsite parking available for $12.00 per car per night. Valet parking available for $20.00 per car per night. Daily maximum up to $14.00 per car per day.

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Hotel Highlights

The Crowne Plaza Kitchener-Waterloo is Kitchener's largest upscale full service hotel. Ideally located in the heart of downtown Kitchener and Canada's Technology Triangle and within walking distance to Communitech, The Tannery, Desire2Learn, Google, and more. With multi-million dollar renovations complete in 2014, the Crowne Plaza Kitchener-Waterloo extends modern style and upscale service.
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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Overall Experience


based on 171 reviews
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Ratings Breakdown


  • 5 Stars
  • 4 Stars
  • 3 Stars
  • 2 Stars
  • 1 Stars

Kitchener Crowne


March 31, 2015


Our business team had a very good experience at the Crowne Plaza Kitchener. Very good rest and recharge.
We look forward to returning when next in the area.
Special thanks to Amanda at front desk. :)

Posted by HotelStaff
March 31, 2015
P Madison, Thank you for sharing your great feedback following your recent stay at the Crowne Plaza-Kitchener-Waterloo. We are very happy to hear that you had a relaxing stay and were able to rest and recharge. Your great feedback for Amanda has been passed on to her. Thank you for choosing to stay with us and we can't wait to welcoming you back again soon. Jenna Assistant Front Office Manager
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Carry your luggage from the parking lot.


March 29, 2015


The hotel has been updated over the past year and now sports a more modern look. Nice to see the restaurant and lounge is open now, in December 2014 it wasn't open yet.
However, the one nagging issue is access from the parking lot to the hotel. You have to carry your luggage from the parking area across the alley into the hotel. A little inconvenient since it is winter and there is ice and snow and a lot of salt and sand etc... Tried to go upstairs and enter through there on level two which was locked out and had sign saying to use the front entrance which once again was kind of inconvenient. Why not allow entrance through the doors with a swipe of the room key?

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Always Enjoyable


March 29, 2015

I love staying at this hotel. I can always count on a peaceful re4lazing stay. The staff are some of the best in the business, Very accomidating and friendly. The rooms are comfortable quiet and squeaky clean.
Perfect location in the heart of the city. and, most importantly what I love about the Crowne Plaza properties they're Pet Friendly.

Posted by HotelStaff
March 30, 2015
Dear iflyrjs, Thank you for your great feedback regarding your most recent stay with us. We are so happy that each and every visit with us is a positive experience. Thank you for your loyalty to the Crowne Plaza Kitchener-Waterloo and the IHG brand and we look forward to welcoming you back soon. Jenna Assistant Front Office Manager
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Convenient and Modern


March 26, 2015

The Crowne Plaza is a remodeled hotel in downtown Kitchener with a modern look. It is conveniently located and has a great staff. Check-in and check-out were streamlined and all staff was courteous and very helpful. The cleaning staff were also very good.

Posted by HotelStaff
March 29, 2015
Good Evening Bobway, Thank you for taking the time to fill out a survey on the Crowne Plaza Kitchener. We appreciate all reviews especially ones that gives a glowing review of our staff! I am pleased that check in and check out was very streamlined and you were able to enjoy your stay with us! Thanks again and we look forward to welcoming you again! Warm Regards, Amanda Assistant Front Office Manager
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