Rated 4.3 out of 5 by 173
Rated 5.0 out of 5.0 by mfh1040 My home away from home
The hotel was renovation the exterior during my stay. The only issue was the parking. Not really an issue...more of an inconvenience. The hotel is a great location with restaurants within walking distance. Great staff and comfortable beds.
July 28, 2014
Rated 3.0 out of 5.0 by Pekka55 Uncomfortable matress.
Main entrance was under renovation. Temporary access was not up to standard expected for this level of hotel
July 28, 2014
Rated 5.0 out of 5.0 by Scollins94 Dog Friendly!
We loved how dog friendly both the hotel and staff were. The hotel location is also very convenient for dining and entertainment.
July 27, 2014
Rated 3.0 out of 5.0 by Rickweezie A Little Less than Expected
My wife and I spent one night at the CP Knoxville while honeymooning. We were surprised to see construction being done on the front of the hotel when we arrived; when we reserved the room through our travel agent, no mention had been made that there were renovations in progress. Nor had there been any mention of the $10 parking fee that we would face while registering. When we asked if there was an alternative to CP parking, we were told that the adjacent lot was available, but that it posed the risk of towing. Better to pay the $10, we were assured. I contacted our travel agent about the construction and parking; she had no knowledge of either one, as it did not appear on the site she used when booking our stay. That site, she said, was updated by the International Hotels Group.
Under normal circumstances, West Summit Hill is indicative of the southern charm you would expect in city like Knoxville; the presence of the construction equipment took a little something away from that. The parking situation was involved. We were unable to find a space on the level containing the hotel entrance and, while the valet was nice enough to drive our car to the lower level, it meant me having to retrieve myself the following morning. I was also disturbed to find that the rear window on our car had been left down the entire night.
The room offered a nice view of the pedestrian mall across the street. The king bed was spacious and comfortable; the air conditioning was somewhat hyperactive., making the room very cold when it ran. I think it was because of the directional apparatus attached to the unit that directed the air onto the bed, almost exclusively.
We also found a towel in the bathroom that must have slipped past housekeeping, as it had holes in it. I mentioned it to the front desk during checkout , and the staff was very apologetic for the oversight.
Our stay at the CP Knoxville was by no means bad; however, I expected a different experience based on what I thought the brand represented
July 24, 2014
Rated 4.0 out of 5.0 by James 058 TOO MUCH NOISE BUT DECENT HOTEL
I WOULD STAY AGAIN BUT NOT UNTIL THE CONSTRUCTION IS DONE, I REALLY LIKE THE LOCATION OF THE HOTEL AND THE CLEANLINESS OF THE ROOMS AND INTERIOR. YOU NEED MORE FOOD CHOICES FOR THE BREAKFAST BUFFET AND A COFFEE BAR WITH HOT COFFEES AND EXOTIC CREAMERS (FRENCH VANILLA).
July 23, 2014
Rated 5.0 out of 5.0 by TomVP Great location and nice property
Even with construction going on at the hotel it was still comfortable and very clean. I can't wait to see post construction.
July 22, 2014
Rated 5.0 out of 5.0 by clchild Great location
Stayed at this hotel for college orientation and was very happy - would stay again with the Parent Assoc. Rate.
July 16, 2014
Rated 4.0 out of 5.0 by thedoctor1965 Friendly staff
Good facility. Friendly staff. Breakfast was a little pricey as was the parking fee.
July 14, 2014