Rated 4.3 out of 5 by 106
Rated 5.0 out of 5.0 by Pam3 A Cut Above
We needed a convenient stopover but didn't want to compromise comfort or amenities. This Crown Plaza was a wonderful surprise. The room was spacious, well-equipped and appealing. The staff members were gracious and competent. Bartender Jared was first class -- helpful, amiable and excellent at his craft. Valets were also informed, welcoming and timely. We were pleased that we chose Crown Plaza Knoxville Downtown.
October 31, 2013
Rated 4.0 out of 5.0 by OnTheGo52 Great albeit a little noisy.
First of all, they have done a fantastic job with the renovation. Everything is nice, new and modern.
However, they could have paid a little more attention to the insulation between the walls. I was in room #806 and could hear the people in the next room over (#808) as if they were in the room with me!
Luckily they quieted down at a decent hour so that I was able to get some sleep. But this will not be the case for all patrons in that room.
October 30, 2013
Rated 5.0 out of 5.0 by Karl222 Staff and Property Top Notch
Booked this on the fly going through town with the wife. Great staff attitude from the bellmen to the front desk through check out. Clean, modern, old, elegant. Highly recommend.
October 29, 2013
Rated 5.0 out of 5.0 by Giggles3 THE BOMB - EXCELLENT
This hotel is awesome! The elegance and beautiful will blow you away. A very fancy hotel that makes you feel on cloud 9. Absolutely loved it!
October 28, 2013
Rated 5.0 out of 5.0 by CCSSeahorse Repeat customer for a reason!
I have stayed at the Crowne Plaza Dowtown for the past 3 years for work. The staff is friendly, and helpful, the hotel is very clean and the views are beautiful. Looking forward to my next trip to Knoxville!
October 28, 2013
Rated 5.0 out of 5.0 by Sam7 Great location and service.
Great location, good breakfast options. However, service in bar was a bit slow. Management didn't plan properly for staffing following the Tennessee football game.
October 23, 2013
Rated 5.0 out of 5.0 by jlp32040 Good experience.
The hotel location was fantastic and the staff was very courteous! The noise level was a bit disconcerting at night but during a SEC football weekend I would expect no less. Overall great rooms.
October 22, 2013
Rated 4.0 out of 5.0 by Sarasota Great Location
We wanted a Hotel where we could walk to the Old Downtown and the Market Square where everything is at. This is the Hotel.
October 20, 2013
Rated 5.0 out of 5.0 by MRHPG Location!
Great location in a very nice city!
Perfect for our stay!
October 16, 2013
Rated 5.0 out of 5.0 by Tbpri1 First Class Experience
Helpful staff,clean,easy access by car and walking distance to food,
Shopping and entertainment.
October 16, 2013
Rated 4.0 out of 5.0 by 4you4me65 Nice location and great fitness cnt
Stayed here before and will come back. Had one problem that was corrected with manager who was prompt and efficient.
Hotel is in a great central location near UT and market square, and has great fitness center for a hotel.
Staff is friendly, professional and very accommodating. Would definately stay here again, and hopefully when rates come down after football season at UT.
October 10, 2013
Rated 5.0 out of 5.0 by SidneyJack Football time in Tennessee
Came to Knoxville for the Georgia game. We have stayed at several good hotels for football weekends, but the location, service, room, the bar and the Vols staying there made the stay something special. I recommend it!
October 9, 2013
Rated 5.0 out of 5.0 by Outofstater4 Great service with a smile!
Great hospitable staff, willing to help with changes, directions, etc. Front door/valet man held an umbrella over my daughter and I as we waited for shuttle! Front desk staff suggested excellent restaurant! Clean, well run! Suggestion: keep Starbucks open throughout the day.
October 3, 2013
Rated 5.0 out of 5.0 by RUTHIE77 GREAT SERIVCE
I WAS THERE TO ATTEND THE WEDDING OF MY GRANDSON ... I AM HANDICAPPED AND 85 YRS OLD AND YOUR STAFF WENT OVERBOARD TO HELP ME IN EVERY WAY(WITH THE HELP OF MY 3 SONS ALSO). THEIR CONCERN FOR MY WELFARE MADE MY STAY MOST PLEASANT. ALSO YOUR RESTAURANT STAFF WAS EXCELLENT . ALL IN ALL MY STAY WAS MOST ENJOYABLE MOSTLY DUE TO THE PEOPLE YOU HAVING WORKING THERE... FROM YOUR VALETS TO YOUR GIFT SHOP PERSONELL AND EVERYONE IN BETWEEN!!!
P.S. I SEEMED TO HAVE LOST SOMETHING AND AM TRYING TO RETRACE MY STEPS. WHO DO I WRITE TO TO INQUIRE ABOUT THIS LOST ITEM?? THANK YOU..
September 29, 2013
Rated 4.0 out of 5.0 by Whitsnapper Great location
This hotel is in a great location for a visit to Knoxville. Rooms are very clean with plenty of space. Staff is super friendly.
September 11, 2013
Rated 4.0 out of 5.0 by JM56 Great service
When I checked in, I was just getting over a cold. The desk manager recognized this and had hot tea, honey and lemon sent to my room. This made me feel much better and more at home. Thanks for making me feel like family.
September 7, 2013
Rated 5.0 out of 5.0 by UTfan1 Great Stay!
We stayed here for the Volunteer game. It is an awesome hotel. Very nice and well appointed with all the amenities you would need. Staff is excellent. Location is fantastic. Highly recommend!
September 5, 2013
Rated 3.0 out of 5.0 by moon12 Not up to normal Crown Plaza standards
Rooms were small and beds were very small....what they call a queen size bed is not. I would not recommend this hotel.
September 2, 2013
Rated 5.0 out of 5.0 by Cidercat1 August 2013
Staff is wonderful and hotel is located just a couple of blocks from Market Square. Rooms was very clean and comfortable. We will certainly stay here again.
August 30, 2013
Rated 5.0 out of 5.0 by Violetsforyou Best place to stay! I feel safe and at home.
Best place to stay where safety, comfort and proximity to campus are considered. Staff are super friendly, room is updated and clean, and breakfast is worth staying for. Hard to be disappointed when being a member of the UTK parent's association allows us a fantastic discount! A definite visit in Knoxville is to Market Square which is a short walk in front of the hotel. This hotel is tops!
August 28, 2013
Rated 4.0 out of 5.0 by JennT Comfortable bed, though a little small
Our stay was short and we enjoyed the comfort of the beds, but it has been a long time since my husband and I had to share a double bed. Most places we stay have 2 queens instead of 2 doubles in a room. Also, while it is nice to have a coffee pot to make coffee in first thing in the morning, I am at a loss as to why there was only one caffeinated coffee available, and very limited add-ins (one little cream and sugar packet in each of two packs). Other than that, we were quite comfortable.
August 23, 2013
Rated 5.0 out of 5.0 by Michael312 Knoxville Crowne Plaza
I had a wonderful stay at the Knoxville Crowne Plaza. It helped renew my faith in the brand and IHG. The customer service experience was one of the best I've ever witnessed.
August 22, 2013
Rated 5.0 out of 5.0 by Kahill Great hotel
Great location. Great staff. We'll always choose to stay at this hotel in Knoxville .
August 22, 2013
Rated 5.0 out of 5.0 by TallyJazz Perfect Location and Amenities
My family stayed one evening at the Crowne Plaza Downtown Knoxville the night before our vacation in the Smoky Mountains. We wanted to get an idea of what downtown Knoxville had to offer as our daughter was touring a nearby college the next day. The location of the hotel was perfect as we were able to walk to shops, restaurants and coffee shops. I was also pleasantly surprised by the 2-story exercise room. I felt like I was at a Gold's Gym as the exercise room had more weight lifting machines than my local gym has. I worked out that night and the next morning. In addition, the hotel staff were hospitable and answered any questions we had.
The Crowne Plaze Downtown Knoxville will be our hotel of choice for all future visits to the area. Keep up the great work. We'll be back.
August 15, 2013
Rated 5.0 out of 5.0 by Fred77 Knox Crowne Plaza Downtown
Excellent location - many fine restaurants within walking distance, nice quiet room, very pleasant customer focused hotel staff.
August 11, 2013
Rated 5.0 out of 5.0 by MzBethany Clean, comfortable, convenient
Upon arrival, the front desk staff was friendly and helpful. I needed a refrigerator for my stay and one was delivered to my room immediately...for a small one time fee. The beds were extremely comfortable and the rooms were clean with updated bathrooms. I was able to pretty much park my car in the garage and walk everywhere. The restaurants were all very close with a great choice of food options. I will stay here every time I'm in town.
August 6, 2013
Rated 5.0 out of 5.0 by Annisha Another great stay!
The Crowne Plaza is the best place to stay in Knoxville but especially downtown. It is so close to everything. Market Square is across the street and the Old City is a couple blocks down. Any time we have a girls weekend we choose this hotel. The staff is beyond friendly, especially Jamie in local reservations. We love this hotel and will only stay here!!! Thanks again for a great stay!
August 2, 2013
Rated 4.0 out of 5.0 by RADD Good Accomodations, Bad Parking
This is a great hotel. Very comfortable, albeit small room. I fully realize that most downtown hotels will charge for parking, but to charge to park on a level that has no elevator which requires the guest to walk up steps outside to get to the lobby is unacceptable, especially for cost. There is one level with an entrance to the lobby, but that quickly fills up meaning late coming guest must park on the lower levels with no elevator access. Just steps. I overheard one poor lady having to park across the street in an over flow lot. This occurred on the same evening I observed a couple parking in a "single women" parking slot at the lobby level. I will only pay for hotel parking if an event dictates where I stay (such as the family reunion), but to pay and have to carry luggage up steps (unless you want valet service for more $$$), is unacceptable.
July 31, 2013
Rated 1.0 out of 5.0 by Kay25 Not a good stay
First of all, I suggest you find a different place to stay if you are visiting Knoxville. The hotel is undergoing some renovations, but based on looks and smells, have not made it to the third floor. The rooms are outdated and the smell of the room greatly bothered my husband's allergies. All this on top of the dog (not a service animal) that was left in the room next door for hours on end in the evening. The front desk was contacted both evenings of the stay, but all they did was contact the guests. The first night it took over two hours for them to return and quiet the dog. The second night it took an hour. The hotel breakfast buffet is skimpy and overpriced. The only advantage of staying here was the convention my husband was attending was at this hotel.
July 31, 2013
Rated 1.0 out of 5.0 by robertd55 Disappointed with the Crowne Plaza Knoxville
I stayed at the Knoxville Crowne Plaza for a conference July 24-26. This was the first time I had been to this particular hotel. The hotel does not have enough parking for all the patrons. Me and my staff had to pay to park at various parking garages in the vicinity and had to walk 3-8 blocks (with our luggage) to the hotel. When I addressed this with the front desk staff, they didn't seem to care and only offered robotic apologies. Quite frankly, the staff did not seem to care about our conference or the people attending. I also addressed several concerns with the conference committee. The committee even agreed they made a horrible mistake booking the Crowne Plaza due to their lack of cooperation.
All was not bad,. The room was quiet and comfortable. Why stay at a hotel when the staff doesn't want your there?
July 31, 2013