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Rated 4.4 out of 5 by 221 reviewers.
Rated 2.0 out of 5.0 by Fair service and no refrigerator None of the rooms have refrigerators. So, be prepared to pay ten dollars a day for that basic need. Room service was very late. Hotel personnel was not friendly. The location was good though. Overall, not a good value for the money spent. June 7, 2013
Rated 5.0 out of 5.0 by Excellent location and great place to stay I love staying at the Crowne Plaza when in Knoxville; the location is ideal for all activities in the area, the staff are friendly and helpful, the rooms are comfortable and clean. June 4, 2013
Rated 5.0 out of 5.0 by FABULOUS - A MUST STAY You will not be disappointed. I loved it - inside pool, inside gym, inside restaurant, inside bar, etc. The rooms were very clean, neat and organized. Definitely will go back or find another one to stay at. May 27, 2013
Rated 5.0 out of 5.0 by Great Location & Great Staff !!! This hotel is located in the heart of downtown Knoxville. Market square has great restaurants only a block away. Old City area within 5 minute walk from hotel. The best fitness room of any Crowne Plaza. Their staff exudes "southern hospitality"! It's like having our second home in Knoxville. May 25, 2013
Rated 5.0 out of 5.0 by Excellent stay Though I travel to Knoxville often, I haven't stayed in this hotel in quite a while, mainly as it is a bit tougher to get to than some of the other hotels. But, if you don't mind the one-way streets to get in; it's a great hotel. Very clean, excellent furnishings and a nice little walk over to Market Square. Check in was very nice and parking garage was acceptable and easy. All in all; a very good stay. May 21, 2013
Rated 4.0 out of 5.0 by Noise from the street was the only minus Traffic noise from emergency vehicles kept me awake. Remedy this by asking to be placed in an inside room or a room on the higher floors. But my room had a view of the market square. I would stay again because I was able to walk to the market and all around downtown. May 18, 2013
Rated 4.0 out of 5.0 by Great location for visiting Knoxville. We were in Knoxville for my son's graduation from U T Knoxville. We made the reservation months in advance. Everything went well. The 2 grandmothers enjoyed their stay as did me and my wife. Breakfast buffet was good. May 16, 2013
Rated 5.0 out of 5.0 by Great location Great location. Close to everything we wanted. Hotel very nice. A little loud outside at night. May 13, 2013
Rated 5.0 out of 5.0 by Great environment and service My wife and I stay at the Crowne Plaza whenever we visit our daughter who goes to UT. We continue to have great service and the environment makes us feel like it is our home-away-from-home. Employees have engaging conversations with us (and others)....from the moment we arrive, to breakfast, to an after-dinner drink, to departure. Just a great setting. We'll continue to go there even after our daughter graduates next year. May 9, 2013
Rated 5.0 out of 5.0 by Professional staff and a clean and comfortable room The Crowne Plaza is my hotel of choice when visiting Knoxville on either business or pleasure. May 8, 2013
Rated 3.0 out of 5.0 by Location Great downtown location one block from Market Square and most businesses . Parking was reasonable and hotel staff friendly and accommodating. Room clean and internet free, but bathroom space was limited, Resturant closed at night, and Ambassador Membership was not honored. May 8, 2013
Rated 5.0 out of 5.0 by A good stay! I found this hotel to be very convenient to historic downtown Knoxville and in easy driving distance to any other place in the area, including the University of TN. The parking was convenient and easy. The room was well-appointed and nicely kept. The staff was superb in their helpfulness and friendliness. The breakfast buffet was varied and tasty. All of this experience was perfect for me! May 2, 2013
Rated 5.0 out of 5.0 by Week of April 22 I had to reserve 3 rooms with short notice. After looking over the Knoxville area I decided to try the Crowne Plaza, and I was not sure of the downtown area since last visit. I was very pleased in the way my arrival was anticipated and handled. The staff were very helpful and kind. The rooms were better than expected, I wanted king but the double was very pleasent, and after all it was short notice. I will go back and stay again when I travel to the Knoxville area. Downtown Knoxville has changed for the better in recent years and the Plaza makes it even better. April 30, 2013
Rated 3.0 out of 5.0 by A fair experience On arrival, we heard from the check-in what we expected. Then when we entered the room, it was not what we expected at all. When booking and upon check-in, I expected that our King size room came with a pull out couch for our daughter. We were then told that King size rooms never come with a pull out couch due to size limitations. We then had to downgrade to a queen size which did have a pull out couch. We simply felt misled through the whole process. They knew we had a child with us when booking and when checking in and yet it was never communicated to us that the room we picked had no extra bed! Other than that, we felt like they were penny pinching from us. From parking, to valet, to pouring extra-cost OJ at the breakfast table. The hotel was clean, nice enough and well located but we won't be going back. April 26, 2013
Rated 5.0 out of 5.0 by Great location The hotel staff are uniformly pleasant, the facility is clean, and the location is terrific. The Crowne Plaza is my favorite place to stay in Knoxville! April 25, 2013
Rated 5.0 out of 5.0 by True Southern Hospitality. I was beyond pleased with my stay here at the Crowne Plaza in Knoxville. My husband and I were traveling cross country from Virginia to California and Knoxville was our first stop. We were greeted by the men at valet (which by the way a huge plus) and when we headed inside we were then greeted again by the front desk. They truly made us feel like they wanted us there and not just like any other customer. In addition we were acknowledged as Priority Club Members which was appreciated. We also were travleing with a pet and the staff was beyond caring of him and one of the men in valet even provided my dog with some biscuit treats. We were so stunned at the service we recieved at this location because we have never been treated so nicely in any hotel we've ever stayed at that when we checked in at other hotels for the remainder of our trip, we made sure The Crowne Plaza was at the top of our list when possible. April 24, 2013
Rated 5.0 out of 5.0 by great hotel for business or pleasure My husband and I make annual visits to knoxville to see family and we always stay at this hotel. It is great and the staff is always friendly and helpful. Rooms are clean and comfortable. Location just off market square cannot be beat. We'll be back next year! April 23, 2013
Rated 5.0 out of 5.0 by Excellent service and staff I just finished my second stay at this hotel, and I must say that the staff and their service are top notch! When visiting Knoxville, I cannot think of a more convenient or better place to stay. The workout facility should be the envy of all other hotels. I highly recommend this hotel whether your trip is for business or pleasure. April 22, 2013
Rated 5.0 out of 5.0 by Great place to have a meeting Good place to hold a meeting. Food was good. beds were comfortable April 19, 2013
Rated 2.0 out of 5.0 by Room nice but many issues with this hotel. I liked the room a lot. But I didn't get my room until 3:45pm and I originally came in at 12pm. I was with a convention and the block of rooms that were reserved took time to get into them. I was surprised since I am in the priority club. I also felt it was poor service when you only have 2 carts for luggage for the whole hotel. I had purchased a lot of plants and other items and I was not able to use one of the carts unless it was done by the bellboys. I was getting out of the hotel early in the morning and they still would not let me use a cart by myself. It took us 4 trips up and down the elevator with 2 people to get everything out. Finally, the bellboy asked if he could help. But we didn't need him then. Just think if I had taken up this one persons time. I had to use the service elevator since you only have 2 elevators for 12 floors of hotel. It was too slow for most of the time I was there. Also, I was told that the steps getting out of the garage area was very scary to manipulate. April 18, 2013
Rated 3.0 out of 5.0 by Clean room but water temp control terrible All was well except for the shower would get extremely hot then ice cold. Obviously the temperature regulator was bad. Other than that, it was a nice stay. Very friendly staff, comfortable bed and clean rooms. Nice atmosphere. April 12, 2013
Rated 5.0 out of 5.0 by Excellent Overall Expierience Usually when I stay at a Crown Plaza, I get mediocre service and room. Usually unsatisfied when I leave. However, this Crown Plaza is the best one I have ever stayed at by far. The front desk, room service personnel was excellent and really know what they are doing when it comes to hospitality. The rooms are very nice and have a Keurig coffee maker in them. Lovely view of Downtown from any room. The breakfast buffet had excellent food and service. There is a little market area with shops, restaurants and parks for you to enjoy the nice weather. I am currently trying to schedule more appointments in Knoxville just so I can stay at this hotel again!! April 10, 2013
Rated 4.0 out of 5.0 by Crowne Plaza downtown Knoxville The entire stay was fairly easy. I have grown to expect this with as many hotels I have stayed. The price was not bad. I believe that it was off season as it was cold and wet out at the beginning of April. The room was nice. The bathroom was also nice. The walls seemed thin. Dinner and room service were a bit pricey. I have found that if you eat in the hotel and order room service, you expect to pay more. Right across the street from the hotel are a plethora of eatery's. So if the weather is good and you are in good health, walk across the street and enjoy the variety at a better price. One complaint I have is paying "extra" for parking. Though, compared to the food bill, it was really a small amount, I was surprised to hear I would be charged extra for a garage that is attached to the hotel. All the staff was helpful and I enjoyed my one night stay at the Crowne Plaza. April 10, 2013
Rated 5.0 out of 5.0 by nice hotel Very helpful staff. Nice clean rooms, bed could have been a bit more comfortable with better pillows. Good choice of buffet breakfast in morning. Enjoyable stay. April 7, 2013
Rated 5.0 out of 5.0 by Great Location/Great Breakfast! My husband and I stayed for 1 night at Crowne Plaza and had an excellent experience. The price was right and it was located close to shopping and plentiful night life. Staff was friendly and the rooms were clean and the shower was incredible. Highly recommend!! March 29, 2013
Rated 5.0 out of 5.0 by Great Location Great Location, Awesome Gym, Friendly Staff! Parking and in room refrigerators should be free for Priority Club Members,just a recomendation. March 28, 2013
Rated 5.0 out of 5.0 Excellent in every way I travel with my two small dogs and it was wonderful to find out that the Plaza not only allowed, but welcomed my furry friends. I was treated with complete respect and loved everything about my stay. Your staff was by far the most gracious I have ever encountered. Thank you for making a memorable trip more so with your courtesy. March 26, 2013
Rated 2.0 out of 5.0 by No Hot Water 2 days in a row When we stayed at this property recently, we were without hot water two mornings in a row. The explanation was that there was a conference with many teens staying in the hotel, so we would have to wait for water to heat up. That seems entirely out of ordinary for this quality of hotel. Because of a work schedule, we didn't have the luxury to wait for hot water -- so a cold shower started two of our days. We opted to check out a day early (at first being told there would be a cancellation fee, but after some discussion, that was waived (though the parking fee was not waived). We will have to think about staying here again given the number of nice hotels nearby. In the past, we have LOVED this hotel. The location is great and the staff is among the nicest in Knoxville, but the water is....COLD. March 24, 2013
Rated 5.0 out of 5.0 by Great! We had a great stay here with our dog! The staff were always excited to see our dog - they gave her lots of pets and many treats, we found this to be so nice and welcoming. The hotel is in a great location and the room was very nice (and quiet). We will definitely be staying here again! March 16, 2013
Rated 5.0 out of 5.0 by Excellent Stay! My mother and I stayed for one night and we were more than pleased! The parking garage has a 'ladies only' parking area that has extra lighting and is close to the door. The hotel staff were very friendly and helpful with directions to the venue we were walking to later that evening. The rooms were very clean and nicely decorated and furninshed with ammenities. I would definitly stay at this hotel again! March 12, 2013
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