Rated 4.6 out of 5 by 27
Rated 4.0 out of 5.0 by ajitajju wash room
The wash room was good,but there were no shaving kit,dental kit,and moisturisers,when asked I was provided the kits which were of not crowne plaza standards.
Atleast provide these small things for the members
December 7, 2013
Rated 3.0 out of 5.0 by DrJohnjc Toiletries
I dont know how much cost savings will Hotel acheive by not keeping toiletries like Dental Kit , shaving brush or a stitching kit ?
These minor things add value to customers as these are by default in any good Hotels.
I dint like calling house keeping for these every time!!!
December 2, 2013
Rated 5.0 out of 5.0 by Shripad One of the best overall experience, but Bar needs an upgrade.
My stay at this hotel was one of the best experiences I have had. Everything was well designed, built, clean and well managed. Very friendly and efficient staff. Check-in/Check-out was a breeze.
My only sore point was that the bar is not fully stocked yet (apparently due to some licensing requirement, since this is a new property). It currently servers only Beer and Wine. But the bartender was very friendly, and the food was excellent.
I would definitely recommend this hotel to anyone going to Kochi.
The location is nothing to write home about. It is a highway hotel, with nothing much to do around. Off course, one can take a vehicle and drive about 10 kms to MG Road, where one can have a good time.
November 22, 2013
Rated 5.0 out of 5.0 by Badsha Great Hospitality Experience
My stay at your Hotel during the conference meet was excellent. Right from the greet at the door & the front desk to the room and the daily breakfast, was prefect and great experience.
I was impressed by the advanced technolgy used in your hotel, which enhanced the experience.
The food at the dinner party and the daily breakfast was tasty and crew was up on their toes serving our orders in no time.
It was a truely a great hospitaily experience which I had not got a chance to experience in India so far.
Kudos to your team.
November 17, 2013
Rated 5.0 out of 5.0 by PhilnDebs Very enjoyable experience
My wife & I stayed for 3 nights over Diwali.
On arrival we were greeted by the reception staff that all had a smile on their faces. Check in was very quick.
The room was very spacious & exceptionally clean. Only downside for me is the fact you have to pay for wifi after the 30mins complimentary allowance is over & if there on business the 30mins disappears very quickly. At such hotel prices you would think that wifi would be free for your entire stay.
Food & staff in Trilogi are excellent. The chef Prakhash was so helpful in what dishes to have.
For the Diwali evening there was a festival buffet in Mosaic restaurant. Once again both food & staff were excellent.
In fact all the staff were helpful & the service was to a high standard.
Even when at the larger swimming pool with no towels the young security boy came to ask what was wrong. Within 2 minutes there were plenty of towels.
Overall an excellent stay & many thanks to all of the staff.
November 7, 2013
Rated 5.0 out of 5.0 by Happiness12 Very enjoyable stay
This was the first time for me to stay in the hotel, the staff were extremely friendly, professional and helpful. The hotel was comfortable, excellent amenities and the food is to die for, the Buffett is excellent value. I used the gym which has new equipment and then relaxed in the pool. I would have no hesitation in staying here again.
October 12, 2013
Rated 5.0 out of 5.0 by cv1969 Excellent on all levels
You'll leave nothing to chance if you stay at this hotel. Excellent on every level. Beautiful lobby, delightful, friendly, helpful and plentiful staff, clean and pleasant rooms with comfortable beds, prompt services (room service, laundry, etc).
Anything I requested, I had within a moment's notice. Concierge service was quick to arrange cars, tours, taxis, etc. when asked. The restaurant, Trilogi, is fantastic, and Mosaic (the all-day restaurant) has a plentiful breakfast buffet and great service.
In fact, if I had to make one note it would be that the staff was often TOO available and TOO helpful, to the point of things being awkward at moments (i.e. the greeter who follows you from the moment you walk through the front door, every time) - but it hardly seems fair to register that as a negative. It's a new hotel, not yet a year old at the time of this review; once the staff get into the groove and relax a little, I think they'll be fine.
Pools: clean and pleasant. Just keep in mind you're in a conservative culture; keep a sarong or bathrobe handy rather than wandering about in your string bikini, if you want to avoid uncomfortable stares from groundskeepers etc.
Gym: Pretty large for a hotel gym! All the basics you'll need.
Spa: Beautiful space, but very awkward service. Only four months old. Again, staff needs to relax, and realize they shouldn't constantly hover over guests who are there to relax and unwind (three staff standing in front of me watching me drink my tea before my massage....)
Room amenities: rooms are stocked with copious amounts of free bottled water, tea and coffee-making equipment (instant coffee only), ironing board and iron, hair dryer, typical mini bottles of shampoo and conditioner etc. Bonus: The flat screen TV has speakers in the bathroom! Double bonus: The fancier rooms have iPod speaker/charging systems!
Wifi: Worked well. I was here on a business conference so had a free connection, didn't check the pricing for regular guests.
Alcohol: It will be nice once the mini bars are stocked with some wine, beer and spirits rather than only soft drinks and water. They only recently received their liquor license, if I'm not mistaken.
October 8, 2013
Rated 4.0 out of 5.0 by Pearlsdads beautiful place
loved it here. staff was so friendly and couldn't have been treated better.
only suggestions: our room was immediately adjacent to the elevators so it was very very noisy. not good
#2 label the lights. it took us 10 minutes to turn them out to go to bed
September 30, 2013