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Rated 3.9 out of 5 by 150 reviewers.
Rated 5.0 out of 5.0 by Great Service During a very difficult time we found the Crow Plaza a Great resting place.The staff was always very helpful and eager to find and meet our needs. Thank You Crown Plaza. January 14, 2014
Rated 4.0 out of 5.0 by comfortable bed enjoyed our experience. The employees were friendly and professional, the rooms clean, bed very comfortable and numerous types of restaurants within easy walking and driving distance. Parking area was well lit and easy access to front door. January 10, 2014
Rated 5.0 out of 5.0 by Beautiful Hotel, comfortable atmosphere The room was great, the room service very friendly, the lobby inviting and fun. The pool room was great with the use of the hot tub and the sauna very enticing. The lounge area made for a comfortable place to watch the game. The staff was very friendly and responsive to my needs. Truly made staying away from home comforting and well worth the money. January 6, 2014
Rated 5.0 out of 5.0 by Comfortable Bed and Clean bathroom The mattress and pillows were comfortable. The linens were clean. The covers were a good weight. The height of the bed was good. The headboard was attractive. The towels, handtowels and wash cloths were fresh and displayed nicely. Sundries were of good quality and replenished as needed. The lighting was adequate. The overall appearance was neat and clean. January 6, 2014
Rated 5.0 out of 5.0 by clean, comfortable excellent, would stay again for sure. very safe and secure feeling for women alone. easy drive to the hospital as we were there for a family member at O.H.S.U. January 5, 2014
Rated 5.0 out of 5.0 by Another GREAT stay!!! Once again, my stay was great! The employees are wonderful and they really know how to deliver warm and courteous service to me and other guests!!! Got a great nights sleep! Thanks...Matt January 5, 2014
Rated 3.0 out of 5.0 by Lost glory You could tell this homeland once been a gem, but times have changed. Probably should just be a low end Holiday inn now. January 3, 2014
Rated 5.0 out of 5.0 by Top Notch This is a slightly older property (the building), however the remods that have been done make it look great. The staff is remarkable. I've stayed here twice in that last two weeks and Jeff alone makes me want to come back. The afternoon gentleman is just as wonderful!! (I think it's Justin) Rooms are great, food was wonderful as well. breakfast and dinner January 2, 2014
Rated 3.0 out of 5.0 by Wanted to stay 5 days, but stayed only 2 Hotel was comfortable, but we were told it had an indoor pool. Pool was open to outside the whole two days we were there and it was too cold to even sit if kids were able to get in pool, which they were not. We booked it because grandkids would be with us and they love to swim. Left early. After checking out, we called to see if we left medications my husband has to take for a heart condition, and we were told they could not get into room. Someone who had the key was off until Sunday. This was on a Friday. When asked to speak to a manager, we were told the person speaking was. When it was explained that medication was needed for heart condition, he told us to check back on Sunday. Never again will we book a reservation at this hotel. December 31, 2013
Rated 4.0 out of 5.0 by A bit out-dated My room was ready for updated bathroom fixtures and the heater was overheating the room even when set to the coldest temp. December 21, 2013
Rated 5.0 out of 5.0 by A Day in Lake Oswego We often have reason to come to the Portland Metro area and to Lake Oswego in particular. The Crowne Plaza is well known, well situated and participates in the IHG Rewards Club. With nearby eateries, access to the Interstate and the location is great. There is a comfort zone in coming to a well run, safe, and suprisingly quiet hotel time and time again. Thank you for your attention to detail. December 17, 2013
Rated 5.0 out of 5.0 by Great stay Once again I had a great stay. I know I sound like a broken record but every time I stay at this hotel I do have a great stay. December 11, 2013
Rated 5.0 out of 5.0 by Great as usual We have stayed over several years several times at this Crown Plaza. Part of what draws us back is the great recognition and service they give to Platinum Elite members. The staff is always friendly and greet us with a smile and recognition of both our return and rewards club status. Always get a great nights sleep and breakfast. The location at the junction of I-5 and 217 is very helpful for the places we need to go. December 6, 2013
Rated 5.0 out of 5.0 by Comfortable Stay I just stayed there overnight. The staff was very friendly, the room was clean, and bed was very comfortable. I would stay here again, Thank you. December 6, 2013
Rated 4.0 out of 5.0 by Staff was outstanding. Front Desk Manager Justin was awesome. Had a problem with HVAC in the middle of the night and an engineer came right up. Comp breakfast for our inconvenience. Beds and blankets were not great. Overall, good location and good rates. December 5, 2013
Rated 4.0 out of 5.0 by Great Staff, Location and Room - Bad Room Heater Would have given this a "5 Star" rating but the heater in the room went on the fritz and kept me up most of the night with strange, loud noises. The staffer on duty deposited extra IHG points into my account for the inconvenience. I'd stay there again! November 27, 2013
Rated 2.0 out of 5.0 by Where's the BREAKFAST? Really? You don't include breakfast with your already over priced rooms? Kthxbye November 26, 2013
Rated 3.0 out of 5.0 by Bed and service are ok. Hotel is close to i5 easy access from north, but we had some difficulties from south when back from outlet. Bed and service are OK. November 25, 2013
Rated 4.0 out of 5.0 by Better than the reviews I have stayed here three times n the fall of 2013. The reviews were tentative. I found the rates reasonable, especially on the weekend. It is a step above the HIE and HI. While it is showing its age a bit I felt it was worth the price. Not to far from OHSU and Lots of places to eat. Parking is free. The malls are close as is the 205. November 25, 2013
Rated 5.0 out of 5.0 by 4 star comfort at 2 star price Great comforting stay with exceptional service where the business traveler is made to feel at home. Could not have asked anything more. November 15, 2013
Rated 5.0 out of 5.0 by Best Staff and Excellent Service The staff was beyond wonderful and accommodating. I went to Portland to make a connection that was very disappointing, but thanks to the staff my visit to Portland was awesome. With their recommendations and assistance I was able to see and experience the best of Portland and Lake Oswego. I feel the staff is more like family and would return without hesitation for future getaways. They represent the best in service excellence and customer experience. November 13, 2013
Rated 5.0 out of 5.0 by Wow what a nice place I stayed here for about a week. From the time I drove onto the grounds, nicely landscaped trees in full color till I drove off what a wonderful stay. The people at the front desk made me feel welcome and at home. I found my room welcoming and Very clean. Anytime I passed an employee in the hall I was always greeted. A hidden gem is the restaurant in the hotel. Great menu and why it was not busy I do not know. Maybe day of the week? My room was cleaned by a very friendly housekeeper. Can not wait till I get to come back "home". Thank you November 10, 2013
Rated 3.0 out of 5.0 by Comfortable but lacking in details Check-in was quick and courteous from Ben. The room was clean with the exception of the pillow cases. They were stained with mascara. I am a woman and I know that even waterproof mascara cleans off when laundered. They spent the night on the floor. No stamps for sale or ability to mail a letter from the front desk. A negative shake of the head was all I received when I asked where I could get this done. The wall to the guest next door was thin. I heard the shower and some other private details I did not need to hear. Ice was $5/bucket at the front desk. It is a small convenience that was missing. It is the reason that I do not recommend this property. The straw that broke this guest's back. Literally as I am nursing an injured back. October 24, 2013
Rated 5.0 out of 5.0 by Excellent stay at annual conference I stayed 2 nights and can recommend this hotel. There was a small mixup with the type of room I was given upon arrival. The error was immediately remedied with my call to the front desk. Every staff person I interacted with was professional and efficient in responding to my question or request. Fitness center was clean and adequately equipped. Will stay again if I need accommodations in the area! October 22, 2013
Rated 5.0 out of 5.0 by Clean and friendly! Had to visit Lewis and Clark College, so we found upper level accommodation as close as possible. The ONLY thing I could find that was not up to snuff is when the bathroom door was closed, you can see that inside of the door is not wiped down regularly. October 21, 2013
Rated 2.0 out of 5.0 by great bed and quite Great place to get away. Great beds and very quiet. Easy to sleep in late. Close to great restaurants and bars. October 17, 2013
Rated 1.0 out of 5.0 by Clean bathroom and linens? Not so much I noticed the shower curtain was stained and there were hairs in the shower/bathtub that were not mine, as I had not used it. I alerted the front desk and was informed it would be corrected. It was not. I alerted the front desk again and was provided with a voucher for a free drink or breakfast buffet. The stain, hair and plastic bottle cap stayed in the shower. I wondered if my sheets were even clean. I noticed the quality of towels diminished after my complaint, they were frayed on the edges and dingy. I am truly disappointed by this. I have been a priority club member for many years and have traveled the globe staying at the various hotel brands. October 3, 2013
Rated 4.0 out of 5.0 by Nice room and staff Clean and comfortable. Very nice front desk staff. Convenient location right off the freeway. I always stay here when visiting southern Portland area. October 2, 2013
Rated 2.0 out of 5.0 by OLD Property, seriously in need of an upgrade I've stayed in many Holiday Inn, Crowne Plaza, and Intercontinental properties. This is easily the oldest I've visited. As Platinum Elite member, I was upgraded to the "Presidential Suite". Sounds fancy, right? Eeew. Definitely bigger as a (small) suite, but wow, ancient room, layout, furniture, bathroom. So old that actually made me laughed. The front desk staff wasn't particularly friendly either, just busy chatting with themselves while going through the mechanics of checking me in. Location is further away from anything in Portland downtown, but we only traveled during non-traffic time, so it was fine. September 10, 2013
Rated 5.0 out of 5.0 by A Great place to stay in Lake Oswego There are several hotels in Lake Oswego that you can choose from and this is one of the best. All of the staff that I encountered were very helpful and friendly. The rooms were very nice which allowed me to both get some work done and relax with a good night's sleep. There are many good eating places very close by and it has great access from the freeway. September 10, 2013
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