Rated 4.5 out of 5 by 79
Rated 5.0 out of 5.0 by Mallon27 Outstanding, Professional Service
I stay in hotels upwards of 90 days per year. This is without a doubt one of the best I have come across. Not only are the rooms and amenities top notch, but what sets this hotel apart are the professional and courteous associates. Halie, Robin, and others handle guests and any requests with ease and a smile on their face. It's obvious they have the customer's interest in mind at all times.
August 17, 2014
Rated 5.0 out of 5.0 by MistryWoman Comfortable, beautiful, and fun!
Tastefully decorated throughout. The room was extremely clean and very comfortable! We were on the top floor (5th) and did not hear a sound all night! The room was large and updated nicely. The thermostat worked well. There is a Foos Ball table and an Air Hockey table as well as a small room with a Basketball Court big enough for a great game of HORSE. You just ask at the front desk for the balls and pucks. The pool room is very nice with a slightly elevated area with tables and chairs, and lounge chairs around the pool level. The Jacuzzi is set at 104 degrees and has many jets that all work! The pool water is cool and refreshing! It is just a little over 5" at the deep end. We did not get a chance to eat in the restaurant, but we glanced in at the bar and it was very classy and looked like a fun place.
August 14, 2014
Rated 5.0 out of 5.0 Great Hotel
Stayed here to attend two minor league baseball games. Had a wonderful time. Would recommend this hotel highly. Great staff, clean and comfortable room, very good wifi.
August 14, 2014
Rated 5.0 out of 5.0 by 06jimmy Great Property
Certainly would stay at this property again when in the Lansing area. One does not need to look any further for a high quality hotel.
August 14, 2014
Rated 4.0 out of 5.0 by wlh2 Pleasant stay, Pleasant staff
We stayed at the Doubletree Lansing West while attending a wedding reception at the hotel. Our room was clean and spacious. The hotel is nicely decorated and common areas feel large and comfortable. One thing I noted was that the breakfast buffet set-up is slightly awkward because the bufffet is so removed from the eating area. I think, too, it would be convenient if there were paper napkins available at the buffet for those small, unintended spills or drips that can occur while serving yourself. The breakfast, however, was good and was a good value when we included it with our room reservation. I would stay at this hotel again in the future while visiting the Lansing area.
August 13, 2014
Rated 1.0 out of 5.0 by dr ron;the great spectacular lobby & relax meet areas; clean -quir=et;bed comfy
see above.....negatives small bathroom;;;;door barely closes;sall else great
August 6, 2014
Rated 5.0 out of 5.0 by Badger52 Great Staff
The Friendliest Hotel I have ever stayed at, I work for the government and do quite a bit of traveling, and your Cowne Plaza had the nicest staff. In all of the different parts of the hotel the dinner staff was great, front desk staff and house keeping all great.
August 4, 2014
Rated 2.0 out of 5.0 by mitomom Ceiling leaked and milk was not cold
Fridge smelled of sour milk. Bathroom ceiling leaked and they couldn't move us because they said they were full. Milk and cookies is ONLY if you're in your room at 6:30. we asked if there would be any at 10:30 when we got back....maybe. We asked when we got back and they sent a guy with 4 cookies and tepid milk. We needed the cookies and milk to take medicine before bedtime.
We loved all the electrical outlets. Our son has severe respiratory issues and his equipment takes up 4 outlets alone.
August 2, 2014