Rated 4.5 out of 5 by 26
Rated 5.0 out of 5.0 by hart23bulls Great Stay on a Cold Nigh
Good clean hotel that is comfortable and relaxing. The cookies and milk are a nice addition on a cold night. Only complaint would be the TV channel selection is not that great, but if that is all you have to worry about, you have it made. I would recommend this hotel to anyone staying in the Lansing Area.
February 9, 2014
Rated 5.0 out of 5.0 by Red12345 Amazing stay
Super friendly staff. Loved that there was a 24 hour pool and hot tub as we arrived late at night and still wanted to enjoy the hotel during our stay. LOVED the basketball room. Enjoyed the bar being in the hotel as we didn't have to leave once we got there. All around excellent stay. Did order room service for late night super, but wasn't impressed with the food. It probably was great to some people but we are just simple eaters and the food was fancier. Just not our taste. Would have preferred plain food.
February 9, 2014
Rated 5.0 out of 5.0 by Martin56 Excellent staff and very comfortable.
The staff is in tune with the business traveler's needs. Carl behind the bar is excellent at customer service and the restaurant offers excellent food with great service.
February 5, 2014
Rated 5.0 out of 5.0 by TammyLK Wonderful rooms and service
The rooms are super comfortable and the room service, housekeeping, and front end staff are marvelous! Anything I asked for was done, such as extra decaf coffee and room service delivered promptly and by friendly staff. Was able to get an early check in and late check out! Love this place!!! Would recommend to anyone! Thanks.
February 3, 2014
Rated 5.0 out of 5.0 by KF83 everything-fabulous!!!!!
From the moment we walked into the Crowne Plaza Lansing West for our conference, we were VERY pleased!!! All of the staff was very happy to see us and to answer any questions. We felt like they really were glad we were there!!! The whole facility was very clean and comfortable. The conference facility was great. The food was reasonably priced and delicious! The best part, I must say it again, was the staff. The person doing the hiring and training is worth his/her weight in gold to the Crowne Plaza company!!!!! DEFINITELY will stay again- and recommend to all!!!!
February 3, 2014
Rated 5.0 out of 5.0 by SFC Wojo Exceeded my expectations
I travel many times per year for the military and this is one of the best stays I have encountered. the all night pool and friendly staff were excellent. I would definitely recommend this to someone looking for a great deal at a great price.
January 22, 2014
Rated 1.0 out of 5.0 by no sleep lack of sleep
When I say the tv does not work. I am saying that I could not change the channel, volume, or turn the tv off. When I say this I don't mean that only with the remote. I could not even do it on the tv, pushing the buttons. I had to unplug the tv to turn it off, it was so loud I did not want to hear it.
January 21, 2014
Rated 5.0 out of 5.0 by Burdock1 A delightful stay, renovation was absolutely great!
Cannot say enough about how well this hotel is managed! Had stayed there under previous chain management and the upgrade was very well done. Rooms were pristine, a great sleep experience, staff was well trained and observant. Cannot wait for the next opportunity to stay there.
January 10, 2014