Rated 3.9 out of 5 by 65
Rated 2.0 out of 5.0 by EBR1 Diappointed to say the least
Staff was somewhat friendly at best. I accidently left something in the room and called the hotel to see if they could locate it. I asked for a return call in which they promised - they never called. I called later to inquire and they said they did not find it. Not sure they even looked with the tone of the call.
July 29, 2013
Rated 4.0 out of 5.0 by jody73 comfortable room missed some details
I enjoyed my stay at Candlewood Suites and was pleased to have good internet access. I stayed two nights and was disappointed that on my second morning, I couldn't make coffee in my room because the person who serviced my room had not replaced the drip coffee packet. (Additionally, the trash had not been emptied.) AND the coffee maker in the "Candlewood Cupboard" was not functioning properly, so I had to face the world without my morning joe!
July 26, 2013
Rated 5.0 out of 5.0 by offdutyagain Great staff made for a wonderful wedding weekend
Our family booked multiple rooms for our son's wedding at the Henry Center. Working with Kari in sales and Will at the front desk made this stay a pleasure.
Our out-of-town guests were pleasantly greeted by all staff. It was nice to have even the housekeeping personnel ask if there was anything they could do to make our stay better. It was a comment I heard from our guests all weekend.
I recently stayed at another Candlewood Suites in Ft. Walton Beach, Florida. I was impressed with the quality of service there. It obviously is a chain-wide philosophy. We look forward to staying at Candlewood Suites when we travel in the future.
June 21, 2013
Rated 5.0 out of 5.0 by Seenas Awesome place to stay!
We stayed at the Candlewood suites in East Lansing at the MSU for almost a week while we were there for the Odyssey of the Mind World finals. Great service, great rooms, kitchens are stocked with pots and dinner ware + serve ware for two. The complimentary laundry facility was very useful. My daughter sure appreciated the Candlewood Cupboard!
May 28, 2013
Rated 3.0 out of 5.0 by jbjohn nice place "fer sure "
Nice ,well equiped .Lots of "prepies" (phoney Uniiversity types) But a nice property .
May 19, 2013
Rated 5.0 out of 5.0 by Encoresmom Excellent Service
The staff is AWESOME so helpful, so kind and a very pleasant stay all the way around. Conveneint, comfortable and quiet room!
May 9, 2013
Rated 5.0 out of 5.0 by dormark WE'LL BE BACK!
From the moment we came in - Blair greeted us and made us feel welcome - even late on a Friday night! Her pleasant and solictious welcome made us remember her name -- we stay all over the country at all kinds of hotels and this was one of our most pleasant experiences. Great value, lovely room.
May 2, 2013
Rated 4.0 out of 5.0 by ClerkRich Convenient Location
Very convenient local. I attended a two day conference at the Training Center and could walk indoors from my room to my meeting room. The two individuals working the check in desk were very friendly and exceptionally accommodating and helpful. I did have an issue with regulating the heat in the room. I 'd suggest that you consider printing out simple instructions available in the services binder.
April 17, 2013
Rated 4.0 out of 5.0 by smmulf21 Nice place to stay
We stayed two nights at Candlewood Suites. We were there for a volleyball tournament at MSU. We were very happy with size of the room. Plenty big enough for two people and modern enough for us. The room was very clean, had a large bathroom with plenty of hot water. The club next door had a great rester aunt and was priced reasonably. I cannot say enough about the people who worked the front desk. They were all very friendly and polite and went out of there way to help us. The hotel is a little secluded but that just made it a peaceful place to stay. Well worth the price we paid.
April 16, 2013
Rated 5.0 out of 5.0 by docbarb Bobbie
My room was clean and comfortable and that made my one day stay perfect.
April 11, 2013
Rated 3.0 out of 5.0 by Starling924 Not what I expected
Staff was very friendly and accommodating. However, the shuttle service is not explained in detail on the website.
April 11, 2013
Rated 1.0 out of 5.0 by Katie35 Not a Good Option for Interviewees
I was not pleased with this hotel, it was overpriced and did not offer anything special. The suite style and poorly insulated walls meant that at 2:00 am, before an interview, it sounded like the people in the suite next to me were in my room talking. They were not being overly loud, but I could hear every word. Also, the hotel talks up the Candlewood Cupboard, but it seems like a way to charge guests for the extras that you would usually get for free ( like if you forget a razor, usually you would be given one, here you have to buy one.) There wasn't even a continental breakfast, instead they "allow you the privilege" of buying breakfast at the country club it is attached to. This is not a good place to stay for an interview, I don't know why Michigan State recommends them.
March 21, 2013
Rated 3.0 out of 5.0 by Chitown3 Good nights sleep
Stayed two night on business travel. The bed was ver comfortable. Only drawback, the water pressure in the shower pressure was very low.
March 10, 2013
Rated 5.0 out of 5.0 by mikek49058 Another Great Stay!!!!!
This stay was just all others. I always stay at Candlewood Suites in East Lansing when I am in town. I always enjoy the stay from the room to all the pleasant and polite staff. I will continue to stay at this facility as long as I come to town. If I am traveling someplace else I will always look to stay in one of your properties.
March 8, 2013
Rated 5.0 out of 5.0 by Mackinac Professional, helpful staff
They know what they're doing and it shows each time we stay, which is several times a year.
February 25, 2013
Rated 5.0 out of 5.0 by Room124 Best long term stay
I have resided at this facility for around a year and a half. I only have one complaint and that is I had to leave.
EVERYONE took exceptional care of me and my quirky requirements. I have absolutely nothing but good things to say about my stay at Candlewood Suites and their employees.
A special thanks goes out to Will & Mark for going the extra yard to make sure my stay was the best it could be.
Hope to make it out there again, maybe for the Camaro
124 LIVES ON!
February 21, 2013
Rated 5.0 out of 5.0 by Jim55Msu Well done
This is a great hotel in a great location near MSU. Customer service is very well done here. Mark at the front desk is professional and well spoken. He provides great customer service!
February 14, 2013
Rated 1.0 out of 5.0 by laurat Room was disgustingly dirty!
Imagine my surprise when i checked into my room expecting a clean room. At first inspection it was clean, then i entered the bathroom and lifted the toliet seat. What i saw in there was beyond disgusting. I could not believe it. the hotel cleaned the toliet when i went to the desk to complain but they could not change my room since they were sold out. i will never ever go back there nor will i recommend it to my associates who frequently need to stay in East Lansing.
February 13, 2013
Rated 5.0 out of 5.0 by REVOSAT Excellent service and hospitality
Stayed here for 8 days.Never faced any kind of problems.
January 17, 2013
Rated 4.0 out of 5.0 by Doug47 My Stay at Candlewood Suites at MSU
Before my stay at this Candlewood Suites, , I had many overnights in McAlester, Oklahoma at their CS.
Because I had such a good experience in Oklahoma I thought I would try the one in Lansing at MSU and found it to be as nice even though slightly older.
The room was clean and ready for me, the WiFi was good so I could work and everything worked well in the kitchen and bathroom.
I plan on staying there regularly this year since I have many visits to Lansing upcoming.
I would rate this one at least a 4.5 compared to the 3.7 rating of others.
December 10, 2012
Rated 4.0 out of 5.0 by COoh Great Stay
While I wasn't recognized as a Priority Club Member, we were warmly greeted. The room was clean. The young man at the desk was polite and knowledgeable about the area. When we asked about local eateries/pizza, he was ready with the information.
We'll be back in the area in March and are considering this property for that stay too.
The only downside was the lack of a breakfast option within the hotel and no local option on Sundays.
November 30, 2012
Rated 4.0 out of 5.0 by tjgriessel Just An Overnight
Room was very nice and decent size for a one bedroom suite. The fawcet in the kitchen strayed everywhere wen you liftd the handle to far upward. Several of the light bulbs were out. We only one remote for two TV's. One stay again and give a second chance.
November 26, 2012
Rated 4.0 out of 5.0 by MSUstudent Great service and comfortable room
I was very pleased with the friendly staff and amenities included in the room. When traveling with my wife and children, the rooms with a bedroom suite provide the right amount of space for everyone. The adjacent MSU University Club also provides a good nearby option for food and recreation.
November 20, 2012
Rated 5.0 out of 5.0 by horseman68 outstanding property
located on MSU campus and surrounded by open space and golf cousre, this rivals the best luxury resort--clean, quiet, safe, convenient, comfortable and unbelieveable value. Very good restaurant and conference center on site. don't miss a chance to stay here.
October 19, 2012
Rated 4.0 out of 5.0 by DianneG Frequent Visitor
We have stayed at Candlewood Suites (@ MSU) several times each year for several years now. The staff on every visit has been
outstanding -- friendly and service oriented. We normally get the Queen Studio and it's larger than normal hotel rooms. The hotel is quiet and very clean -- we'll keep coming back.
October 18, 2012
Rated 2.0 out of 5.0 by Michiganvisitor Disappointing
I enjoy the Holiday Inn chains for the most part, but am disappointed at Candlewood Suites, if this one is representative. Even coming into the hotel was difficult, as there are two doors at right angles to each other, and no handicap entrance. Don't take too much if you stay here. I was also disappointed that there is no breakfast available, as at other suite hotels. The front desk staff here was difficult to understand and not very helpful. The rooms were just fine if that's all you need.
October 12, 2012
Rated 4.0 out of 5.0 by notalum mixed reviews
We have stayed at this particular property twice. The first time, about 3 years ago, we were troubled by an unpleasant odor in our room. I am still not sure what that was, but on this most recent visit, we did not have a problem with this, in fact everything seemed much cleaner than it had the previous visit. Our major issue this visit was that the rooms were not ready for our party on time. It was very frustrating to have to hang out in the 'lobby' of sorts waiting and waiting for our rooms to be ready. The young man on duty did not seem to the urgency of our situation in having to have time to get ready for a dinner and graduation after traveling all day. BUT, the rest of the staff was wonderful, and worked to make our stay enjoyable.
October 5, 2012