Rated 4.5 out of 5 by 149
Rated 5.0 out of 5.0 by Tes22 Wonderful
We always stay in a suite, room 622 or 623. Outstanding value, room is beautiful, spotless and the bed is dead comfy. We love every minute, every time we go.
November 27, 2013
Rated 5.0 out of 5.0 by agmac overall very good
First stay at a Crowne Plaza and was very pleased,would stay again, did not take breakfast so can not say how it was. Staff very helpful and friendly.
November 27, 2013
Rated 5.0 out of 5.0 by Leeds38 Excellent
Excellent service, receptionist could not do enough for us! Great facilities, room lovely and spacious and great location for Leeds. Would recommend.
November 27, 2013
Rated 5.0 out of 5.0 by JMAC1977 Its the staff who make this hotel stand out
on this occasion Danielle on reception and Marec in the bar
November 25, 2013
Rated 5.0 out of 5.0 by dami3666 My 4yr old son really enjoyed the swimming pool.
I booked this hotel over the Leeds Abbey dash weekend, I stayed in a double room with my 4yr old son and husband. the price was extremely reasonable, considering that most hotels increase their rates during these events. The location was perfect for what we needed, not to far from the Trinity Centre and right on the doorstep from the start line :-)
We all used the leisure facilities, we were happy with our experiences. The 12pm check-out was ideal for us too.
The room was really cosy, clean and comfortable, with modern t.v, hairdryer, iron, kettle,air con etc... The empty mini bar was a bonus too, my husband likes to keep his drinks cool.
The staff were extremely helpful,with excellent customer service skills. During our stay, we never saw one member of staff without a friendly smile on their face. A credit to the team and management!!
As we checked out, I was expecting to pay for our parking, but was told that it was ok, we didn't need too, as our parking was free for our stay.
We enjoyed our overall experience and would definitely stay at the Crowne plaza again.
November 21, 2013
Rated 5.0 out of 5.0 by Neillie Comfortable stay and good assistance
This was a business trip and I was made very welcome on check in.
Location is good for the city centre for meeting my clients.
Rooms were very clean and the sleep quality excellent.
Bar costs a bit pricey, but a nice atmosphere in that area.
Breakfast was extra which I purchased and was not disappointed.
Overall a very satisfying stay.
November 18, 2013
Rated 4.0 out of 5.0 by DRMAYR Good location made excellent by front desk staff
I have just finished 3 and a half months based in Leeds. I tried a number of hotels of similar quality and there was little to choose between most. The Crowne Plaza is about 10 minutes walk from the railway station and others are closer.
The hotel is a good standard The beds are very comfortable which is a real bonus. Dining was ok but breakfast lacked imagination. I did not know they did anything different from the buffet until close to my last week.
The hotel regularly sells out mid week. Because of this the prices are above average. Sometimes you cannot book a full week and the online booking rejects your request because one night they are full. They must lose a lot of bookings because of the way their system is set up.
The one factor which brought me back again and again was the front desk staff. They were simply superb. Even if they did not know you they were extremely helpful and happy to help. I cannot recall the number of times I heard reception staff greet a new customer like a genuine long lost friend. I won't name names because that is unfair but if you wanted advice on where to eat or the nearest electrical shop ,,,, the front desk came up trumps every time. I have no idea who recruits them and trains them but someone has a real focus on customer service with a Yorkshire smile.
I will look back on my stay in Leeds with fondness and the Crowne Plaza brand has left me with a great impression which I hope is matched elsewhere.
November 17, 2013
Rated 5.0 out of 5.0 by JCD69 Friendly, Clean and Good Value, what more could you want!
Most friendly hotel I've ever stayed in. Great family room, good facilities, lovely breakfast, close to the cente, ample parking and wonderful staff. My teenagers loved their first steam room and sauna experience! Can't wait to come back here :-)
November 14, 2013
Rated 5.0 out of 5.0 by Jaxi66 A greater group of staff you will be hard pressed to find!
What can I say...a short notice wekend away to wind down after a tough week ....did we expect to find such a warm welcome , No but I can safely say it was not warm it was red hot ...pardon the pun
Every time we talked to any memeber of staff they were bubbly , well informed , friendly, interested just a joy!
Thank you so much for the fab room and a great weekend
We will be back for sure - well done to you all - you work as a great team and the management team should be proud of you all !...they have doen a great job in recruiting and training you too!!!
Until next time!!!!!
November 13, 2013
Rated 5.0 out of 5.0 by JMAC1977 quality service
Said before a great hotel made so by the staff. This time Danielle on reception was superb after I stupidly left my overnight bag at home!
November 11, 2013
Rated 4.0 out of 5.0 by Stevo61 Great weekend break
We used this hotel as a base for a weekend break and also went to a football match at Elland Road, It`s perfectly situated just a short taxi ride to the football ground and just ten minutes walk into the city centre,
The Hotel is very nice, rooms are a nice size and are very clean and comfortable, The food in the hotel restaurant is very good and we found the hotel staff very friendly and helpful with the notable exception of one young lady in the restaurant who seemed to have a bit of an attitude but certainly not a big enough problem to spoil a very good weekend break.
November 8, 2013
Rated 5.0 out of 5.0 by Connie11 Weekend away
Lovely stay at the crowne plaza Leeds with my boyfriend. Arrived before 12 when advised it would be a 2pm check in and our room was ready straight away which was a pleasant surprise. Rooms cleaned every morning and so comfortable! Given £5 off vouchers for breakfast which was still a bit pricey but went down towards the end of breakfast service and food was still brought out fresh. Used the swimming pool facilities which were so ideal for our relaxing weekend and very clean. Used the bar facilities as it was a friendly atmosphere the staff were lovely. Overall great stay would recommend to anyone for a cheap weekend stay!
November 6, 2013
Rated 5.0 out of 5.0 by JohnB13 Comfortable stay. Good location.
Well located with easy access from the inner ring road and ample parking. Within easy walking distance of the city centre shops, restaurants, pubs etc. A very warm welcome at check in. Very comfortable room with all required facilities. Excellent value for money.
November 6, 2013
Rated 3.0 out of 5.0 by Joe125 Overall Good, but a couple of minor issues and quite expensive on Saturdays.
I've stayed a few times before and do like the Crowne Plaza Leeds, but for the money (£130+) should probably have picked a competitor nearer the city centre this time.
The rooms are comfortable and the pool is nice. The staff are friendly and do a good job, but seemed a little overworked/understaffed on this occasion and there was some minor issues resulting from this.
There was only one person on reception at check-in and a bit of a queue; no mention of Platinum status (even Holiday Inn Expresses in the UK usually offer at least a drink+snack or points these days).
After check-in, I rang down to ask whether internet was complimentary for Platinum status holders and a gentleman who seemed very much in a rush, politely said he wasn't sure but would check and call back. Nobody called back. I managed to find out using my phone's 3g that internet was supposed to be complimentary, but was still initially charged at check-out, though this was then resolved very efficiently when I queried it.
Late checkout was easy to arrange and very much appreciated!
Usually a good choice, with the only slight downside being that there are similar hotels with more central locations. I've since booked to stay again soon, but the rate is considerably lower next time.
November 3, 2013
Rated 5.0 out of 5.0 by Jomac Excellent Value for Money
We booked a one night stay at this hotel and arrived earlier than the check-in time. Our room was ready so we were checked in straightaway. The room itself was of a high standard and we had a comfortable nights sleep. We did use the leisure facilities and thoroughly enjoyed our swim, sauna and jacuzzi! Breakfast in the morning offered a wide variety and the English breakfast food was very adequate and hot. The staff that we encountered throughout the hotel were friendly and helpful. Overall we thoroughly enjoyed our overnight stay and only wish we had booked another night!
November 1, 2013
Rated 5.0 out of 5.0 by Rachel89 Wonderful City Break
Wonderful room (Double Bed Guest); good size, thoroughly clean, all the amenities, very comfortable and the decor is lovely.
Marvellous staff; attentive, polite, friendly.
The spa is a wonderful addition to the hotel. Good sized pool with a jazuzzi, steam room and sauna. Big large windows which let in a lot of light during the day. Me and my partner used the pool as often as we could during our stay and couldn't be happier.
The hotel is in a very good location, about ten or so minutes from the train station and a short walk from the city centre.
I'll definitely recommend the Crowne Plaza to any friends who wish to stay in Leeds.
October 31, 2013
Rated 3.0 out of 5.0 by Sim21 A comfy bed but with paper thin walls!
The bed was very comfortable and we were very tired so a good nights sleep was had. The staff were a real credit to the hotel with personal touches that we really enjoyed.
The bathroom could have been cleaner with dried soap around the shower head etc. The wardrobe had seen much better days which really spoiled the overall appeal of the room which other than that was very good.
Our biggest concern was that the walls are paper thin! To the degree that we could clearly hear a neighboring room tuning on and off switches. Luckily we arrived in the late evening so were not disturbed but I would imagine it would have been a different story if we had been in any earlier.
We chose this hotel as it's one of few in the center that offers parking. However the charge for this is no better than picking a more central hotel and using a neighboring multistory.
October 30, 2013
Rated 5.0 out of 5.0 by Ne28 Consistent high standard of customer service
This hotel deals very well with my special requirements.
The staff are excellent .
I can wholeheartedly recommend the excellent room service.
The gourmet chicken breast and goats cheese burger is of an unbelievable quality and has an amazing taste .
As a regular it's great to see standards maintained.
October 29, 2013
Rated 2.0 out of 5.0 by Londonlad Two nights
1. At this day and age, the hotel charges £16 for 24 hours internet access;
2. A fair amount of hair was in the bath drain (and it was not mine);
3. Room service: It took 1hours 15minutes for a club sandwich to be delivered (and me chasing three times) and when the sandwich arrived it looked and tasted like bought from a supermarket.
Overall recommend this property although for my next trip to Leeds I booked at another hotel.
October 28, 2013
Rated 5.0 out of 5.0 by sandie59 great weekend
on our arrival we were greeted by Abby who was friendly, very helpful nothing was too much trouble. This carried on all weekend with any staff we came into contact with. The room was clean and beds very comfortable which didn't make it easy for getting up in the morning, but you have got till 12.00 to check out. Only negative point was loo roll could be better quality, but we would definitely stay agatn.
October 24, 2013
Rated 5.0 out of 5.0 by mrrr2661987 EXCELLENT
First crown plaza i have stayed at. i work for holiday inn express. I am a big fan of IHG rewards.. i must say i liked this crown plaza. the gentlemen that checked me in was very friendly and good at his job, and for a crown plaza a good price i though. Many Thanks
October 24, 2013
Rated 5.0 out of 5.0 by jenap What a find
There were 12 of us stayed at the hotel. The staff on reception were helpful and friendly with smiles!
The rooms were spacious and clean. Some of us went for the breakfast which was extra but there was plenty of choice and the service was good.
I would well recommend this hotel and if I go to Leeds again I know we would all stay here again
October 24, 2013
Rated 4.0 out of 5.0 by DRMAYR Crowne Plaza Leeds
Nice hotel. Reasonably situated as far as proximity to city centre. Breakfast lacks any imagination after 30 nights on multiple stays. Leisure facilities like massage don't reflect time available to guests. I have wanted to book for 4 weeks and have not managed a massage in the hotel. Permanent confusion over points allocated under Rewards Club programme.
I actually stay here because of the front desk staff. They are superb. One came to fix my tv in the room. One recommended great restaurants and one took care of my points discrepency by e mailing IHG.
October 22, 2013
Rated 5.0 out of 5.0 by Zebedee55 Another Great Overnight Stay
Another stay over, just one night his time but as usual all was good. Comfy bed, clean room, good breakfast & most of all excellent staff throughout the hotel.
The staff really make this hotel.
October 21, 2013
Rated 5.0 out of 5.0 by TrebleJ59 TrebleJ59
A great surprise to be checked in by an old friend from another IHG Hotel, Danielle and the Team on Reception made me feel very welcome. First time in Crowne Plaza and very impressed. Room was recently refurbished and very comfortable.
Enjoyed the variety on evening menu and it was served promptly by the Barman. I had a lateish Breakfast and thought the waiting staff were a bit pushed, only 2 and they were rushing around trying to meet demand. Buffet choice was very goog and hot choices well refreshed.
Main thanks go to Danni, I saw her engage with anumber of other guests and her personal, friendly touch makes a stay away from home more like home.
Hope to see you all again soon.
October 21, 2013
Rated 5.0 out of 5.0 by buncey61 wedding venue wonderful experience!
I recently stayed here to attend my son's wedding! The staff were absolutely wonderful and gave excellent customer service throughout my 2 day stay! The wedding planner Adriana (hope this is correct) went out of her way to make sure the day went smoothly and made Candy and Michael's day very special! Thankyou to you all you were amazing and the wedding reception meal was excellent served hot and prompt! A Huge Thankyou!!!!
October 17, 2013
Rated 5.0 out of 5.0 by Lizzy61 Fab Hotel for a wedding
Attended my Nephews wedding on Saturday at the Crowne Plaza Leeds. Everything from checking in to checking out was outstanding.
The Staff were friendly, helpful and couldn't do enough for you.
Breakfast was very nice with plenty of choice. Again we were greeted by friendly smiling faces.
Rooms clean and comfortable.
The wedding planner was amazing and everyone had an amazing Day. Thank you to everyone. Amazing.
October 16, 2013
Rated 4.0 out of 5.0 by kevthehoss spot on!
booked via late rooms day prior to attending. Excellent staff at reception. Just nice and easy going, pleased to help. Spacious rooms. Clean tidy bathroom. Excellent leisure club. nice ltllte touches, chocolates on bed, proper glasses instead of plastic in room, bottled water, not flash but thoughtful. Will be back as arnie said in the film!!
October 15, 2013
Rated 5.0 out of 5.0 by CountryLife Good stay
Good hotel in Central Leeds. The parking fee at £12 is very expensive particularly as the hotel owns the car park!
October 13, 2013
Rated 5.0 out of 5.0 by Zebedee55 A long stay made very comfortable by great staff
We stayed here for a total of 28 nights. We had to stay in Leeds for this period & the staff at the hotel made our stay very comfortable. From the dining room staff through to the front desk staff they were great. The front desk staff are marvellous especially a young lady called Abigail who was exceptional & a young lady who was on duty with her at times, sorry, don't know her name, both were a great help to me in various ways. Laundry service was very good indeed. Breakfast was good but at weekends was a bit hectic, I didn't appreciate one Sat morning when girls from the hotel had breakfast in their pyjamas, I did actually mention it to a member of staff.
Overall food was fine in the bar & dining room. Our beds were comfortable, appreciated the air conditioning & our room was very clean & kept well by the cleaning staff. The pool and facilities are very good. Within easy waliking distance to the city.
Again I stay, the staff make this hotel what it is. Thank You all.
October 11, 2013