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Rated 4.5 out of 5 by 170 reviewers.
Rated 5.0 out of 5.0 by second stay and just as good as the first!!! This hotel was fab when we stayed in December and was just as good last weekend I dont know what the training regime is but its so different to many IGH hotels ( and I stay in lots!) You are greated with a cheerful memeber of staff where ever you go - reception, breakfast room, the bar, in corridors and nothing is too much trouble We stayed in room 618, great room - loads of space, such a comfy bed - we slept like babies!!!! Its an easy walk into town, so for us a great location for a day of retail therapy, a nice lunch out and then dinner at Kendells Bistro which was also fab - a great combo!!! Thanks to you all and we will be back again soon! ...but ...where are my 600 points that we were promised as a Platinum memeber - they have not appeaed on my account!!!!..if this is the only negative there is not much to complain about ! January 28, 2014
Rated 5.0 out of 5.0 by Wonderful stay as always! We have stayed at the Crowne Plaza Leeds many times now. Parking is easy and convenient. Upon entering the hotel, the friendly Reception staff make us feel welcome straight away. They all go out of their way to make our stay extra special. Rooms are clean and spacious, beds are so comfy I wanted to take it home with me! No complaints at all, only praise, and will definitely stay again. January 16, 2014
Rated 5.0 out of 5.0 by great service Stayed here for one night on a business trip and from check in to check out the service was exemplary. Nothing was too much trouble for any of the staff. Hotel is not as dead central as others and sat nav guidance needs updating but the service is brilliant. Food was lovely too. Well done crowne plaza Leeds. January 12, 2014
Rated 5.0 out of 5.0 by Best time ever I came to the hotel with my family for my birthday and had a fabulous time. The hotel staff were amazing and added to this experience. Wonderful! January 10, 2014
Rated 5.0 out of 5.0 by A nice place to stay We use this hotel whenever we are in the area and would 100% recommend to anyone. From the very friendly and efficient welcome from staff front of house, all staff at this property do their utmost to ensure you have everything you need for a good stay Weel done to all January 3, 2014
Rated 5.0 out of 5.0 by Top hotel. Top staff Wonderful, friendly welcome. Great room. Top staff - particularly Matt and Danni. Thanks January 2, 2014
Rated 5.0 out of 5.0 by Great stay Staff really helpful and knowledgeable. Inside of hotel nice. Car park a bit pricey but otherwise very good. January 2, 2014
Rated 5.0 out of 5.0 by brilliant as always excellent customer service, we were recoginised as previous travellers by front desk and free upgrade this time. The health club is fab, the room was great, 2 double comfy beds, safe, fridge, ironing board etc. 10 min walk from rail station. easy 5 minure bus ride to city centre. December 31, 2013
Rated 4.0 out of 5.0 by Christmas at Crowne Plaza This was our first time of staying at a hotel for Christmas.. Arrangements were easily made and confirmed with our contact Tanya, who gave us a phone call a few days before our arranged stay, to confirm any last minute details. On arrival we were expected and the rooms were exactly as booked. Reception manager Matt was extremely polite, helpful and knowledgeable. Breakfast was the usual good standard and variety. Christmas Dinner was well organised. Food quality was excellent as was the service. Kieran (our waiter) was prompt, courteous and helpful throughout the lunchtime and afternoon experience. There was even a visit from Father Christmas! I would recommend this event to anyone wanting a quiet first-time break away. Perhaps some entertainment could be included in future? December 31, 2013
Rated 5.0 out of 5.0 by Top marks Lovely hotel, clean fresh! Staff very friendly and welcoming! Will be sure to stay here again ! December 30, 2013
Rated 5.0 out of 5.0 by good staff and comfortable clean rooms Staff are excellent and helpful. Good location 3min walk into the city centre. Has onsite parking or an NCP just behind. Use of Gym and pool recommended. Rooms are clean, good size and well equipped. Could do with the decor modernising compared to other hotels in the area but still good place to stay. December 30, 2013
Rated 5.0 out of 5.0 by crowne plaza Leeds My wife and I and my 5yr old son stayed at the crowne plaza on Leeds for a few nights over Xmas 2013, the staff were very friendly and polite and the room was comfortable with all the mod cons we needed, 5 mins walk to the shops. We had a dinner bed and breakfast deal which turned out to be great value, the food was great. The pool and gym was clean and modern, although it was closed all day Xmas day and didn't open until late boxing day making it not very accessible for us but to be expected I guess. I would recommend this hotel to anyone. December 29, 2013
Rated 5.0 out of 5.0 by Very nice hotel with extremely friendly staff I booked the hotel for a weekend away to go Christmas shopping in Leeds and thoroughly enjoyed my stay. I booked two nights bed and breakfast in the hotel in an executive room. The room was on the top floor and had a great view. The room was very clean and a good size with a nice bathroom. The breakfast was very good with a hot buffet with all cereals and pastries. The hotel was very busy at the time so there was a little delay in getting seated but the staff were working hard to get tables cleared quickly and made sure they noticed we were there and seated us quickly as they could. It is about a 5 minute walk to the main shops In Leeds so was ideal for us, the reception staff gave directions to the best shops and also in the evening best places to eat and a couple of nice bars. Really enjoyed my stay and wouldn't hesitate to return if I came to Leeds again. December 16, 2013
Rated 5.0 out of 5.0 by Staff FANTASTIC !!!!!! My husband is a member of The Rewards Club for Crowne Plaza and travels extensively around the world. We chose Crowne Plaza, Wellington Street Leeds to stay overnight because we were attending an event in Leeds. We found this year all the Staff were FANTASTIC, so helpful, attentive and couldn't do enough to look after us (party of eight) Our rooms were extremely comfortable and clean. Breakfast was lovely, everything being replaced frequently which meant all the food was freshly cooked and put onto buffet. Really enjoyed a 'naughty' breakfast. Really enjoyable stay and will most definitely recommend this Leeds hotel and stay again ourselves. Thank you to all at Crowne Plaza, Leeds. Shirley & Vernon Hills, Wetherby, West Yorkshire December 6, 2013
Rated 5.0 out of 5.0 by Great for exploring Leeds We have used on several occasions and always pleased. Parking is expensive but the benefit of being able to stroll into the centre is great. Ideal if you are visiting Leeds centre and easily accessed. December 4, 2013
Rated 4.0 out of 5.0 by Christmas party night I have stayed at this Crowne Plaza many times. This night was for my client's Christmas party night. On check in I was met by the usual very friendly and efficient welcome at reception. Well trained staff here do the hotel a great service. Some of the party members had arrived early and used the leisure facilities. They spoke well of the pool, sauna etc. The party night was one of a few on the same evening. Ours was in the dining room. Efficient and friendly bar service where the drink prices are high enough to cause quite a lot of comment. This was followed by a very average meal. Pleasant soup for starter. I am afraid that the turkey main course was very basic. Looked like the vegetables had been counted out on to the plate and the meat was completely forgettable. Cheese board was fine but as usual 3 crackers and 2 very small pieces of celery does not allow you to do much with the cheese selection. I recognised all the dining room staff from breakfast duties. Well done all of them - they served quickly and efficiently and always with a smile. The disco was good. Unusualy good sound levels which made talking possible and well chosen music created a good party atmosphere. A good night was had by all. If I was judging value for money on the meal and drinks it would be in the poor category. However this Crowne Plaza is made for me by the training and attitude of the staff. Checkout was as usual efficient and friendly. Best reception team I have ever experienced. I am not planned to be back in Leeds again but if I ever do I will make this Crowne Plaza my first choice in Leeds. December 4, 2013
Rated 4.0 out of 5.0 by Excellent customer service during Dinner NB e-mail address correct however incorrect Priority Club details used I'd booked for a party of six people and we enjoyed a terrific time - special thanks to bar staff for providing private dining facilities due to main restaurant having been booked for a Christmas Party December 3, 2013
Rated 5.0 out of 5.0 by Excellent Stayed just for one night in November, family of two adults, two children. Great deal, bed, dinner and breakfast. Main comments and compliments have to go to the staff - completely blew us away with their friendliness and extremely helpful in relation to absolutely everything!! Really cannot praise them highly enough, in all departments (spa, front desk, restaurant) they went above the normally expected hospitality level of care. We stay frequently in hotels as a family but this really was impressive and exceptional customer service. Thank you for making our stay so enjoyable December 2, 2013
Rated 5.0 out of 5.0 by Bocelli experience We 3 ladies of a certain age, stayed here before and after the Bocelli concert at the excellent new arena in Leeds. The whole experience was a total joy. The staff were very friendly and accommodating, even as we arrived back to the hotel at well after 2 am.Nothing was too much trouble. The room was very clean and comfortable and roomy, beds lovely with very nice linen. This was a great weekend and a big thank you to the staff and management. we will return!! December 2, 2013
Rated 5.0 out of 5.0 by Best night sleep and fantastic staff The girls on reception must be praised for their service and knowledge and recommendations of the area nothing was too much trouble and offered suggestions and solutions without prompting. That even extends to the bar staff who overheard our conversation of where to eat who went on to give recommendations,gave us a map and some taxi numbers. Brilliant service. Rooms I had 2 of the best nights sleep I'd had in a long while , extremely comfortable and clean rooms. Great experience December 1, 2013
Rated 5.0 out of 5.0 by Fabulous staff great facilities Fabulous staff, comfy, clean room. Good facilities, lovely breakfast November 28, 2013
Rated 5.0 out of 5.0 by Wonderful We always stay in a suite, room 622 or 623. Outstanding value, room is beautiful, spotless and the bed is dead comfy. We love every minute, every time we go. November 27, 2013
Rated 5.0 out of 5.0 by overall very good First stay at a Crowne Plaza and was very pleased,would stay again, did not take breakfast so can not say how it was. Staff very helpful and friendly. November 27, 2013
Rated 5.0 out of 5.0 by Excellent Excellent service, receptionist could not do enough for us! Great facilities, room lovely and spacious and great location for Leeds. Would recommend. November 27, 2013
Rated 5.0 out of 5.0 by Its the staff who make this hotel stand out on this occasion Danielle on reception and Marec in the bar November 25, 2013
Rated 5.0 out of 5.0 by My 4yr old son really enjoyed the swimming pool. I booked this hotel over the Leeds Abbey dash weekend, I stayed in a double room with my 4yr old son and husband. the price was extremely reasonable, considering that most hotels increase their rates during these events. The location was perfect for what we needed, not to far from the Trinity Centre and right on the doorstep from the start line :-) We all used the leisure facilities, we were happy with our experiences. The 12pm check-out was ideal for us too. The room was really cosy, clean and comfortable, with modern t.v, hairdryer, iron, kettle,air con etc... The empty mini bar was a bonus too, my husband likes to keep his drinks cool. The staff were extremely helpful,with excellent customer service skills. During our stay, we never saw one member of staff without a friendly smile on their face. A credit to the team and management!! As we checked out, I was expecting to pay for our parking, but was told that it was ok, we didn't need too, as our parking was free for our stay. We enjoyed our overall experience and would definitely stay at the Crowne plaza again. November 21, 2013
Rated 5.0 out of 5.0 by Comfortable stay and good assistance This was a business trip and I was made very welcome on check in. Location is good for the city centre for meeting my clients. Rooms were very clean and the sleep quality excellent. Bar costs a bit pricey, but a nice atmosphere in that area. Breakfast was extra which I purchased and was not disappointed. Overall a very satisfying stay. November 18, 2013
Rated 4.0 out of 5.0 by Good location made excellent by front desk staff I have just finished 3 and a half months based in Leeds. I tried a number of hotels of similar quality and there was little to choose between most. The Crowne Plaza is about 10 minutes walk from the railway station and others are closer. The hotel is a good standard The beds are very comfortable which is a real bonus. Dining was ok but breakfast lacked imagination. I did not know they did anything different from the buffet until close to my last week. The hotel regularly sells out mid week. Because of this the prices are above average. Sometimes you cannot book a full week and the online booking rejects your request because one night they are full. They must lose a lot of bookings because of the way their system is set up. The one factor which brought me back again and again was the front desk staff. They were simply superb. Even if they did not know you they were extremely helpful and happy to help. I cannot recall the number of times I heard reception staff greet a new customer like a genuine long lost friend. I won't name names because that is unfair but if you wanted advice on where to eat or the nearest electrical shop ,,,, the front desk came up trumps every time. I have no idea who recruits them and trains them but someone has a real focus on customer service with a Yorkshire smile. I will look back on my stay in Leeds with fondness and the Crowne Plaza brand has left me with a great impression which I hope is matched elsewhere. November 17, 2013
Rated 5.0 out of 5.0 by Friendly, Clean and Good Value, what more could you want! Most friendly hotel I've ever stayed in. Great family room, good facilities, lovely breakfast, close to the cente, ample parking and wonderful staff. My teenagers loved their first steam room and sauna experience! Can't wait to come back here :-) November 14, 2013
Rated 5.0 out of 5.0 by A greater group of staff you will be hard pressed to find! What can I say...a short notice wekend away to wind down after a tough week ....did we expect to find such a warm welcome , No but I can safely say it was not warm it was red hot ...pardon the pun Every time we talked to any memeber of staff they were bubbly , well informed , friendly, interested just a joy! Thank you so much for the fab room and a great weekend We will be back for sure - well done to you all - you work as a great team and the management team should be proud of you all !...they have doen a great job in recruiting and training you too!!! Until next time!!!!! November 13, 2013
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