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Rated 4.5 out of 5 by 170 reviewers.
Rated 5.0 out of 5.0 by quality service Said before a great hotel made so by the staff. This time Danielle on reception was superb after I stupidly left my overnight bag at home! November 11, 2013
Rated 4.0 out of 5.0 by Great weekend break We used this hotel as a base for a weekend break and also went to a football match at Elland Road, It`s perfectly situated just a short taxi ride to the football ground and just ten minutes walk into the city centre, The Hotel is very nice, rooms are a nice size and are very clean and comfortable, The food in the hotel restaurant is very good and we found the hotel staff very friendly and helpful with the notable exception of one young lady in the restaurant who seemed to have a bit of an attitude but certainly not a big enough problem to spoil a very good weekend break. November 8, 2013
Rated 5.0 out of 5.0 by Weekend away Lovely stay at the crowne plaza Leeds with my boyfriend. Arrived before 12 when advised it would be a 2pm check in and our room was ready straight away which was a pleasant surprise. Rooms cleaned every morning and so comfortable! Given £5 off vouchers for breakfast which was still a bit pricey but went down towards the end of breakfast service and food was still brought out fresh. Used the swimming pool facilities which were so ideal for our relaxing weekend and very clean. Used the bar facilities as it was a friendly atmosphere the staff were lovely. Overall great stay would recommend to anyone for a cheap weekend stay! November 6, 2013
Rated 5.0 out of 5.0 by Comfortable stay. Good location. Well located with easy access from the inner ring road and ample parking. Within easy walking distance of the city centre shops, restaurants, pubs etc. A very warm welcome at check in. Very comfortable room with all required facilities. Excellent value for money. November 6, 2013
Rated 3.0 out of 5.0 by Overall Good, but a couple of minor issues and quite expensive on Saturdays. I've stayed a few times before and do like the Crowne Plaza Leeds, but for the money (£130+) should probably have picked a competitor nearer the city centre this time. The rooms are comfortable and the pool is nice. The staff are friendly and do a good job, but seemed a little overworked/understaffed on this occasion and there was some minor issues resulting from this. There was only one person on reception at check-in and a bit of a queue; no mention of Platinum status (even Holiday Inn Expresses in the UK usually offer at least a drink+snack or points these days). After check-in, I rang down to ask whether internet was complimentary for Platinum status holders and a gentleman who seemed very much in a rush, politely said he wasn't sure but would check and call back. Nobody called back. I managed to find out using my phone's 3g that internet was supposed to be complimentary, but was still initially charged at check-out, though this was then resolved very efficiently when I queried it. Late checkout was easy to arrange and very much appreciated! Usually a good choice, with the only slight downside being that there are similar hotels with more central locations. I've since booked to stay again soon, but the rate is considerably lower next time. November 3, 2013
Rated 5.0 out of 5.0 by Excellent Value for Money We booked a one night stay at this hotel and arrived earlier than the check-in time. Our room was ready so we were checked in straightaway. The room itself was of a high standard and we had a comfortable nights sleep. We did use the leisure facilities and thoroughly enjoyed our swim, sauna and jacuzzi! Breakfast in the morning offered a wide variety and the English breakfast food was very adequate and hot. The staff that we encountered throughout the hotel were friendly and helpful. Overall we thoroughly enjoyed our overnight stay and only wish we had booked another night! November 1, 2013
Rated 5.0 out of 5.0 by Wonderful City Break Wonderful room (Double Bed Guest); good size, thoroughly clean, all the amenities, very comfortable and the decor is lovely. Marvellous staff; attentive, polite, friendly. The spa is a wonderful addition to the hotel. Good sized pool with a jazuzzi, steam room and sauna. Big large windows which let in a lot of light during the day. Me and my partner used the pool as often as we could during our stay and couldn't be happier. The hotel is in a very good location, about ten or so minutes from the train station and a short walk from the city centre. I'll definitely recommend the Crowne Plaza to any friends who wish to stay in Leeds. October 31, 2013
Rated 3.0 out of 5.0 by A comfy bed but with paper thin walls! The bed was very comfortable and we were very tired so a good nights sleep was had. The staff were a real credit to the hotel with personal touches that we really enjoyed. The bathroom could have been cleaner with dried soap around the shower head etc. The wardrobe had seen much better days which really spoiled the overall appeal of the room which other than that was very good. Our biggest concern was that the walls are paper thin! To the degree that we could clearly hear a neighboring room tuning on and off switches. Luckily we arrived in the late evening so were not disturbed but I would imagine it would have been a different story if we had been in any earlier. We chose this hotel as it's one of few in the center that offers parking. However the charge for this is no better than picking a more central hotel and using a neighboring multistory. October 30, 2013
Rated 5.0 out of 5.0 by Consistent high standard of customer service This hotel deals very well with my special requirements. The staff are excellent . I can wholeheartedly recommend the excellent room service. The gourmet chicken breast and goats cheese burger is of an unbelievable quality and has an amazing taste . As a regular it's great to see standards maintained. October 29, 2013
Rated 2.0 out of 5.0 by Two nights Very disappointed: 1. At this day and age, the hotel charges £16 for 24 hours internet access; 2. A fair amount of hair was in the bath drain (and it was not mine); 3. Room service: It took 1hours 15minutes for a club sandwich to be delivered (and me chasing three times) and when the sandwich arrived it looked and tasted like bought from a supermarket. Overall recommend this property although for my next trip to Leeds I booked at another hotel. October 28, 2013
Rated 5.0 out of 5.0 by great weekend on our arrival we were greeted by Abby who was friendly, very helpful nothing was too much trouble. This carried on all weekend with any staff we came into contact with. The room was clean and beds very comfortable which didn't make it easy for getting up in the morning, but you have got till 12.00 to check out. Only negative point was loo roll could be better quality, but we would definitely stay agatn. October 24, 2013
Rated 5.0 out of 5.0 by EXCELLENT First crown plaza i have stayed at. i work for holiday inn express. I am a big fan of IHG rewards.. i must say i liked this crown plaza. the gentlemen that checked me in was very friendly and good at his job, and for a crown plaza a good price i though. Many Thanks October 24, 2013
Rated 5.0 out of 5.0 by What a find There were 12 of us stayed at the hotel. The staff on reception were helpful and friendly with smiles! The rooms were spacious and clean. Some of us went for the breakfast which was extra but there was plenty of choice and the service was good. I would well recommend this hotel and if I go to Leeds again I know we would all stay here again October 24, 2013
Rated 4.0 out of 5.0 by Crowne Plaza Leeds Nice hotel. Reasonably situated as far as proximity to city centre. Breakfast lacks any imagination after 30 nights on multiple stays. Leisure facilities like massage don't reflect time available to guests. I have wanted to book for 4 weeks and have not managed a massage in the hotel. Permanent confusion over points allocated under Rewards Club programme. I actually stay here because of the front desk staff. They are superb. One came to fix my tv in the room. One recommended great restaurants and one took care of my points discrepency by e mailing IHG. October 22, 2013
Rated 5.0 out of 5.0 by Another Great Overnight Stay Another stay over, just one night his time but as usual all was good. Comfy bed, clean room, good breakfast & most of all excellent staff throughout the hotel. The staff really make this hotel. October 21, 2013
Rated 5.0 out of 5.0 by TrebleJ59 A great surprise to be checked in by an old friend from another IHG Hotel, Danielle and the Team on Reception made me feel very welcome. First time in Crowne Plaza and very impressed. Room was recently refurbished and very comfortable. Enjoyed the variety on evening menu and it was served promptly by the Barman. I had a lateish Breakfast and thought the waiting staff were a bit pushed, only 2 and they were rushing around trying to meet demand. Buffet choice was very goog and hot choices well refreshed. Main thanks go to Danni, I saw her engage with anumber of other guests and her personal, friendly touch makes a stay away from home more like home. Hope to see you all again soon. October 21, 2013
Rated 5.0 out of 5.0 by wedding venue wonderful experience! I recently stayed here to attend my son's wedding! The staff were absolutely wonderful and gave excellent customer service throughout my 2 day stay! The wedding planner Adriana (hope this is correct) went out of her way to make sure the day went smoothly and made Candy and Michael's day very special! Thankyou to you all you were amazing and the wedding reception meal was excellent served hot and prompt! A Huge Thankyou!!!! October 17, 2013
Rated 5.0 out of 5.0 by Fab Hotel for a wedding Attended my Nephews wedding on Saturday at the Crowne Plaza Leeds. Everything from checking in to checking out was outstanding. The Staff were friendly, helpful and couldn't do enough for you. Breakfast was very nice with plenty of choice. Again we were greeted by friendly smiling faces. Rooms clean and comfortable. The wedding planner was amazing and everyone had an amazing Day. Thank you to everyone. Amazing. October 16, 2013
Rated 4.0 out of 5.0 by spot on! booked via late rooms day prior to attending. Excellent staff at reception. Just nice and easy going, pleased to help. Spacious rooms. Clean tidy bathroom. Excellent leisure club. nice ltllte touches, chocolates on bed, proper glasses instead of plastic in room, bottled water, not flash but thoughtful. Will be back as arnie said in the film!! October 15, 2013
Rated 5.0 out of 5.0 by Good stay Good hotel in Central Leeds. The parking fee at £12 is very expensive particularly as the hotel owns the car park! October 13, 2013
Rated 5.0 out of 5.0 by A long stay made very comfortable by great staff We stayed here for a total of 28 nights. We had to stay in Leeds for this period & the staff at the hotel made our stay very comfortable. From the dining room staff through to the front desk staff they were great. The front desk staff are marvellous especially a young lady called Abigail who was exceptional & a young lady who was on duty with her at times, sorry, don't know her name, both were a great help to me in various ways. Laundry service was very good indeed. Breakfast was good but at weekends was a bit hectic, I didn't appreciate one Sat morning when girls from the hotel had breakfast in their pyjamas, I did actually mention it to a member of staff. Overall food was fine in the bar & dining room. Our beds were comfortable, appreciated the air conditioning & our room was very clean & kept well by the cleaning staff. The pool and facilities are very good. Within easy waliking distance to the city. Again I stay, the staff make this hotel what it is. Thank You all. October 11, 2013
Rated 4.0 out of 5.0 by Good hotel and pool; could do better on vegetarian food Clean, comfortable room with all the facilities we needed. Hotel in a good position. When we stayed the food choices for vegetarians were poor. Hotel chefs seem to think protein equals cheese or cheese. October 10, 2013
Rated 5.0 out of 5.0 by nice hotel everything was exactly as it should be, very good breakfast October 9, 2013
Rated 5.0 out of 5.0 by Excellant stay Lovely hotel. Stay was quiet and relaxing. Best staff we have come across for a long time. October 3, 2013
Rated 4.0 out of 5.0 by Great hotel - great staff! Stayed two nights here on a shopping, cocktails and general girls get together weekend. We arrived at check and were met by the most friendly and helpful Abigail. Knowledgable, professional and so friendly, a real credit to the hotel. Room was big bright and two extremely comfortable double beds - perfect for resting weary bones! Great breakfast 10/10 Crowne P ! October 1, 2013
Rated 4.0 out of 5.0 by Great service especially in the restaurant and front desk. A excellent hotel with great facilities. Stay was marginally spoilt by the charge for wine at the bar which was very expensive for a very cheap wine available at any wine outlet. The mark-up was at least 400% which is absolutely ridiculous. September 27, 2013
Rated 5.0 out of 5.0 by Extremely helpful staff The staff could not havebeen more helpful sith directions to both Elland Road and also to the restaurant area etc. Room and spa facilities were also of a hogh standard. Overall very good value and an extremely pleasant experience. September 26, 2013
Rated 4.0 out of 5.0 by Friendly & Effective There is little more important than a great welcome when you've just driven the length of the M1 and Crowne Plaza Leeds certainly ticked that box. Easy to find with ample parking, this hotel was a choice made at the last minute due to other hotels being full. I will definitely change my thinking on where this hotel features in my decision making going forward, as I thoroughly enjoyed the stay. Well done. September 21, 2013
Rated 5.0 out of 5.0 Service with a smile !!!! A great place to stay, the staff are 1st class & help without hesitation. To be honest they are probably the most friendly, chearful & helpful team I have come across. I would definitely recoment a stay. September 13, 2013
Rated 5.0 out of 5.0 by Very nice surprise We booked this hotel as a last minute treat for our 20th wedding anniversary. Having used this chain of hotels in Leeds, Liverpool, Rome and Birmingham we knew what to expect. however on arrival the staff were very welcoming as usual and we received a free room upgrade to a suite. This was a very nice room with whirlpool bath, very nice toiletries, free wii fi and a complimentary drink. We would love to return again with the same quality room. The late check out, lovely spa & swimming pool made the weekend complete. Hope to return soon. September 11, 2013
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