Rated 4.5 out of 5 by 149
Rated 4.0 out of 5.0 by Alex1uk Good choice in Leeds
I had a very warm welcome as soon as I walked in. The receptionist was friendly and all smiles.
I liked the room, it had everything I expected. The bed linen was the best I've ever seen in a hotel, well done.
The leisure facilities were great too, with a nice pool and jacuzzi, although the changing room could do with extra inspection for cleaning.
March 24, 2013
Rated 5.0 out of 5.0 by Colin25 Excellent as always
We stay here regularly on frequent visits to watch the football. Really friendly hotel, the staff cannot do enough for you especially at reception. The rooms are very comfortable, beds and bathrooms are excellent.
Nice bar area too. Real Yorkshire hospitality and we will be back.
Location is excellent, within easy walking distance of the city centre but quiet enough at night. We walked to Miah's Kitchen which is an excellent Indian restaurant. As always we thoroughly enjoyed our stay.
March 23, 2013
Rated 5.0 out of 5.0 by IanBristol Reliable comfortable quiet nights sleep
Nice welcome, hotel about five minutes brisk walk from the train station. Was upgraded unprompted to a room on the 6th floor but above all what I liked was peace and quiet, no banging doors, noises in corridors, just comfortable room, very comfortable bed and peace and quiet so I could get rest and start my day well the next day. Thank you.
March 19, 2013
Rated 5.0 out of 5.0 by J4NOD Best in Town
Always a pleasure to stay here. Lovely rooms and a great nights sleep. I've tried other Hotels but keep coming back here.
Nice breakfast and not too far from centre of town & railway
March 19, 2013
Rated 5.0 out of 5.0 leisure break
excellent hotel ive been many times now and really enjoy the spa area and maasage. hotel rooms very comfortable
March 16, 2013
Rated 1.0 out of 5.0 Worst nights sleep in a hotel ever.
Rooms have no soundproofing and was kept awake by noise of tv in other room and then later by snoring.
Quality of room below par for Crowne Plaza. Chair in need or replacing, some of the other furniture not far behind.
On the positive side, leisure facilities are top notch as is the breakfast.
March 14, 2013
Rated 5.0 out of 5.0 by Trebor55 Great stay
Good meals, excellent service from check-in to check-out and friendly, helpful staff. A great stay in Leeds!
March 13, 2013
Rated 5.0 out of 5.0 by RedWare7 Meeting Room & Overnight Stay
Ideal location for holding interviews and staying overnight.
The staff were excellent at accommodating my requirements for candidates being interviewed.
The meeting room was far better than some of other hotel chains that one could mention.
Staff, Food and room quality were superb.
March 12, 2013
Rated 5.0 out of 5.0 by Colin54 Great service on reception and the bar
We brought my daughter and son in law and from the instant we checked in the service was superb. I was recognised everywhere by name and an upgrade was offered without asking. A quick return is on the cards. Well done!!
March 9, 2013
Rated 4.0 out of 5.0 by SimonB A Goog Crowne Plaza
A little far to walk from the train station.
Breakfast was OK.
I got a small problem with the desk light.
Was fixed in 3 minutes!
March 5, 2013
Rated 5.0 out of 5.0 by oce21 my stay
I was on business and Tanya arranged all my taxi needs
Everyone was friendly and hotel was up to the high standard I expect from Crowne Plaza
February 26, 2013
Rated 2.0 out of 5.0 by LH25 Lacking
Room was old and tired - the sink was smashed, towels stained and ripped. Not what I would expect from a 4star hotel!
February 18, 2013
Rated 5.0 out of 5.0 by SoosanW Another great stay
We have stayed at this hotel several times and always enjoy our stay - speedy check in, complimentary upgrade to exec room as PC Platinum members, friendly staff, spacious & comfortable stylish rooms, nice leisure facilities and good location for the city without being too close, would highly recommend!
February 17, 2013
Rated 5.0 out of 5.0 by adrian2226 Excellent hotel with great staff
I stay regularly at this hotel for work purposes and always enjoy it. The staff couldn't be more helpful, the food is great, the rooms are very comfortable and good sized and the gym & spa are worth a visit. I wouldn't hesitate to recommend this hotel.
February 15, 2013
Rated 5.0 out of 5.0 by TommyA A Hotel that Actually Values the Customer
If you are like me, working away from home a lot and using the priority club booking for convenience, you will I'm sure have noticed a gulf between the highs and lows of service. It's a while since I've felt truely welcome by the staff, but here the team and management were absolutely brilliant! Went out of their way to look after me and put that little bit of extra effort in to help me out. Wasn't sure if I needed a room for the next eve but when I mentioned it, was told there was only one room left but it could be held for me till 4 just in case. And done with a smile. Night Porter Alan made me an excellent sandwich when I got in late so thanks for the detail and consideration. I stay in loads of Holiday Inn's, Crowne Plaza's etc. Leeds Crowne Plaza is my new favourite. Well done and thank you. Reception Staff and managers, I solute you!
February 11, 2013
Rated 5.0 out of 5.0 by JoanneandAndy Cant get enough of this place! Mainly the staff!
Even though I purchased a deal and not usual room rates, as a member of the loyalty scheme we were still upgraded to an execuive room on the 6th floor, recieved a free drink at the bar and This Works sleep product. I was very impressed, thought at deal prices we may have had deal treatment - no such thing at this hotel!
This is the second time we stayed here, the receptionist was the same, he is a young man who is so enthusiastic, very friendly (but not in your face). The girl behind the bar, from Liverpool, was also happy in her job - or certainly made the customers feel like she is - oh yes we also got free peanuts - the coated ones - to go with our free drink.
The room was great with an excessively large desk, great if you are staying for business.
The hotel is clean and fresh and looks like recently refurbished or just still new looking, it by no means is dated.
I cant fault the hotel - not had beakfast but we are going back for a couple of days in April so may try it then.
Last time - we have a Living Social voucher for Starbucks, which is just over the road - so that was nice and handy too.
It isnt right in the centre - just a 10 minute walk - only cost £4 inc tip for taxi (it was cold and wet! but can be a nice walk and also very close to the canal walks), very close to the station.
We live in Leeds! However, when there is a deal or if we are doing something special - like the theatre or a gig - it is really nice to stay here and last time it was cheaper than getting a taxi home!!
Last time was in December and it is very close to the German Markets so we had a wonderful time. If you want to go to the German markets in December stay here!! Try The Victoria at the back of the Town Hall for a drink, very cosy and christmassy!
There is a really nice restaurant and it is included on the Taste card so may be worth checking out, we didnt recieve the card in time - shame!
At the bar we had two lagers and with a 10% loyalty discount cost about £7-8 and we also had the free drink and peanuts! Friendly staff too.
Looking forward to returning in April :)
February 10, 2013
Rated 4.0 out of 5.0 by Liakada Great Hotel - Expensive Car Parking
The stay was great. Great service, great food from the bar, great room.
Totally disappointed with the £9 per night car parking charge. I wouldn't mind but the sign at the car park states owners park at their own risk.
The Hotel should revise this charge, especially for weekend stays!
February 9, 2013
Rated 4.0 out of 5.0 by PriorityClubPro Another great stay, but no upgrade.
Another great stay at this hotel, but sadly no room upgrade. However free water was put in my room each day.
Still the best IHG brand hotel in the area, and my opinion, best hotel in the area.
February 6, 2013
Rated 5.0 out of 5.0 by PriorityClubPro Great hotel & finally an upgrade!!
Having stayed here before I know the hotel well. The gym is great, location to the town is perfect and the staff always pleasant to deal with.
This time I was given a room upgrade (first time in 4 visits). The room was great and the hotel are currently doing a "Great British" Bar menu which has a great selection for dinner.
February 5, 2013
Rated 5.0 out of 5.0 by Jules51 Walking into this hotel is like coming home
I love this hotel. it's the third time me and my friends have stayed here. the staff are friendly, efficient, go the extra mile and supurb. The room is comfortable and quiet. well lit and clean. the breakfast is very good with plenty of choice and fresh food. we didn't have the evening meal this time but the head waitor was very helpful explaining the menu and options we had. the spa and pool are excellent. We were a bit anxious about the lack of life guard because there were children in the pool area this time and under 16's going into the steam room and sauna. when we mentioned to the children themselves it was not a good idea we were of course ignored.
Leeds is a great place to visit with loads of shops and friendly local people.
we will defnately be going again.
February 4, 2013
Rated 5.0 out of 5.0 by AH29 Great Hotel!
Loved this hotel - it has fantastic entrance with sweeping staircase; room was lovely (was ugraded so even better!); ALL staff were so friendly and very helpful. Little touches made our break very special. Our stay was during the snowy period, on a Sunday night and in January, so not many other guests so difficult to comment on atmosphere and ambience really but have given it four stars anyway. Can't comment on the restaurant and food as we did not eat at the hotel. Had a drink in the bar and this was very good. 2nd time we hve stayed at the Crowne Plaza and will definitely come back again.
January 27, 2013
Rated 5.0 out of 5.0 by denis256 nice room, good service and ... excellent curry
I got a nice, clean and quiet room, with a sleep kit.
Very good service and excellent curry.
Close to the airport, railway station and art gallery.
A great place for business or leisure.
January 16, 2013
Rated 5.0 out of 5.0 by MickyBoy45 Great Hotel where Service Culture is evident in abundance!!
Having previously stayed in this hotel for business purposes and been impressed, I decided to book this hotel for a personal visit to Leeds with my daughters and friends.
Having been impressed with my previous bookings and stays, I was totally impressed during this stay by the further improvements across the hotel, demonstrating a clear culture of embedded responsibilities within each and every staff members roles and actvities. This 'service culture' that I look for from all service industry I use, in particular hotels, especially staff and any subsequent interactions between staff and customer are a clear differenctiator for me when choosing hotels and how to spend my money. I can honestly state that the experience had improved from excellent to Outstanding!
Well done to all who worked that weekend of my booking, and for making me, my family and friends so welcome during out stay, I will definately be using you hotel and recommending you to many friends and colleagues too! And a BIG well done to the management and strategies of this chain of hotels for obviously investing in improving their already excellent attitude, approach and delivery to 'customer service!'
January 16, 2013
Rated 4.0 out of 5.0 by Trigger45 Front Desk Staff
The team on the front desk must be the best we have seen - couldn't be more helpful - friendly but most of all crazy.
Thanks for the real world - Gold Star.
January 16, 2013
Rated 4.0 out of 5.0 by Rogerok2 A great stay !
The hotel is well positioned being only a five minute walk from the train station and ten minutes to the main shopping and restaurant areas in Leeds.
The kids particularly enjoyed the swimming pool.
The breakfast was superb as was the service by the staff. We opted for the all inclusive breakfast and evening dinner option which was good value.
Overall a comfortable and enjoyable stay!
January 11, 2013
Rated 5.0 out of 5.0 by Kostas26 excellent location, unique comfort
We had a very relaxing time staying at Crown Plaza, Leeds. The hotel staff, services and location made the whole trip very enjoyable.
January 10, 2013
Rated 5.0 out of 5.0 by Marg66 Very Friendly Staff
Breakfast and the service were excellent all the staff were efficient and very friendly nothing was too much trouble.
A little disappointed as we had and executive room but only a double bed which at other hotels in the chain we would have had at least a king size but had other perks instead Would definately stay there again.
January 8, 2013
Rated 2.0 out of 5.0 by Overthehillsandfaraway1 Zambezi falls and the rude manager
Stayed at crowne plaza leeds on 30th December 2012 on making original booking due to it be xmas time as enviabley functions where going to be going on at the hotel we requested a quiet room.it also seemed a reassurance that crowne plaza have they,re snore patrol monitoring noise ensuring they,re guests have a quiet and 1st class sleep. If only this was true at leeds.whilst in our room on the 3rd floor we could hear every bit of the conversation from the couple above us clearly and they where just talking normally.an amazing feat seeing as I am registered deaf and did not have my hearing aids in. Also every time they went to the toilet the noise of them uranating was like the Zambezi falls.We first tried to phone reception about this problem and was treated to twenty minutes of constant ringing as no one answered the phone. I then had to walk to reception which annoyed me having to do this in an executive class hotel.eventually I requested to see a manager who when he appeared was a man in his early fortys I explained to him the problem and all he kept repeating was well what do you want me to do about it. I told him as a guest it was my job to get a nights sleep where as he as a manager was responsible for sorting out problems .he then rudely told me that supposing I took the hotel down brick by brick and rebuilt it would that please you.i then warned him about the rudeness of his manner and he mellowed a little saying there was nothing he could do and all he could offer was vouchers for a free breakfast.i told him whilst I appreciated this gesture it still did not address the problem I originally complained about and that was all I wanted sorted .unfortunately it never was and on the end of our stay 1st jan 2013 we breathed a sigh of relief knowing we would never ever return to this awfull hotel again.
January 7, 2013
Rated 4.0 out of 5.0 by RS50 Quiet comfortable room
Enjoyable, relaxing 2 night stay. Stayed in an executive room - clean, quiet, comfortable bed. (Surprised smaller than Premier Inn's beds though). Used leizure facilities - very good, not busy.
Car parking £18 extra - a little disappointed that the hotel needs to make more money this way.
January 6, 2013
Rated 4.0 out of 5.0 by linda8 Breakfast and Dinner Tariff
We were disappointed with dinner package as the resataurant was not open for the first 4 nights of our stay. As this included Christmas day it meant that we were not able to get a Christmas dinner and the only option on offer was a limited bar menu. I had phoned the hotel a couple of weeks prior to our stay, to check that we would be able to get a meal, and was told that it wouldn't be a problem. This did spoil the beginning of our stay. In future, I recommend that if the restaurant is not to be opened then the meal package should not be on offer,
January 6, 2013