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Rated 4.5 out of 5 by 170 reviewers.
Rated 5.0 out of 5.0 by Great Staff, good location and fine place to stay Thoroughly enjoyed our stay - only the second time we've been there, but the receptionist (Andrew) remembered us and went out of his way to make our stay a great one. Similarly the bar staff member (I'm sorry I didn't get his name) was great. We stayed in an executive room, which was actually a suite - well appointed and very comfortable bed. Check in and check out was speedy and efficient. Location is ideal from motorway and quite close to the city centre. November 9, 2012
Rated 5.0 out of 5.0 You will not get a better bed anywhere else I live in hotels and have stayed in this particular hotel at least 100 times. Why do I keep coming back when I have the choice of any hotel in Leeds and believe me I have tried them all? Two things, firstly the fantastic staff. Nothing is ever too much trouble for them and when there is a problem it is sorted immediately. It feels like home each time I visit. Secondly the comfortable beds, I always get a great night's sleep no matter what is going on outside the hotel. The other services offered are the same as all of the other "chain" hotels in Leeds with one difference, at the Crowne Plaza they are offered with a smile and a bit of friendly banter. Now that is what makes the difference between a good hotel a great place to stay! November 9, 2012
Rated 3.0 out of 5.0 by not has good ...what a shame cant recall how many times weve stopped her....but alot has usually everything fine got checked in ok...room very good ,,,, but what a shame the room was just turned down after our forst night....rubbish not taken away ....no clean glasses ...no more shower gel....no wine fruit or chocs ..... o so very disappointing ....all they did was like i said turn down the bed TOTALLY RUBBISH which like i said this is the first time this has happened....but what a shame November 5, 2012
Rated 4.0 out of 5.0 by Lovely stay My family and I stayed here whilst visiting my daughter at university.. It was very practical as it was right next to town! very comfy and spacious rooms (four of us In a room)! Breakfast was very nice in the morning!! Overall this was great for what we needed it for! November 3, 2012
Rated 5.0 out of 5.0 by Comfortable room and great service We found all the reception staff very welcoming and efficient ; they went the extra mile to make our stay very enjoyable and stressfree. Our room was very comfortable save that we were surprised to find that we didn't have a fridge/minibar although there was a space for one nor did we have a safe which is usually a standard item in an hotel room nowadays. The breakfasts were about the best we've had in England. Service was excellent, the hot plate was the best ever for an hotel of this standard and all the produce was first class especially the cheeses, cold meat and selection of fruits. The only item missing was muesli but there were lots of other cereals. The sleeping aids were most effective and a first for us. Well done. November 3, 2012
Rated 5.0 out of 5.0 by Hotel Has Improved their Game Have stayed here a few times with varying impressions, how my last stay left me very impressed. Free wifi for Platinum members was a great offer. Also a room upgrade. The staff were all very cheery and a pleasure to deal with. Please do not go back to the hotel I knew previously. Also has a great gym/pool. October 31, 2012
Rated 5.0 out of 5.0 by the best staff ... each and every one of the staff I met on this trip was helpful, friendly and super polite. I don;t think I have ever had such great customer service in the UK - and this is perhaps my 100th night away this year in this country, so that's saying something. October 30, 2012
Rated 4.0 out of 5.0 by Value for money & central location We booked a DB&B package for the 3 of us to do a uni visit on the Saturday. The location is very easy to find and within walking distance of Leeds Station. The room was comfortable with 2 double beds and a decent sized bathroom. The only negative about the room was the control of air-con which was too warm for 2 of us! Staff everywhere were friendly and helpful including looking after some luggage for us so that we did not have to lug it around the uni. Both breakfast and dinner were very good meals but the ambience in the restaurant is lacking in atmosphere. Pool area good but the steam room was not working properly. Overall a very good stay. October 22, 2012
Rated 4.0 out of 5.0 by Great location Great location - short walk from train station. Room was ready when I arrived at 11:30am, despite check in time of 2:00pm. Great staff. Breakfast expensive and busy. October 20, 2012
Rated 5.0 out of 5.0 by excellent stay loved every minute of our stay the rooms wer nice and comfy the pool,suna and hot tub all in with the price and staff were amazing great place to will definatly be stayin again thank you CROWNE PLAZA....... October 20, 2012
Rated 5.0 out of 5.0 by Leeds City Break This hotel has everything you would expect from a modern spa hotel and its within a stroll of the city centre. Its best asset are the staff. They all seem very happy in their work and are very friendly, genuine and helpful, excellent. You normally have one sulky bod but not here. Its a northern thing, quality. October 13, 2012
Rated 5.0 out of 5.0 by best hotel,the best staff in leeds, my wife and i stopped at the crowne plaza Leeds, when we arrived we were greeted by your reception staff and made very welcome, we were celebrating being together 35 years on the actual day, your duty manager Danni remembered this from our last visit, what a surprise we were upgraded to the best room in the hotel, given a free drink on the house, and the room was the best we've ever stopped in, may i draw your attention to your staff who work at the crowne plaza, they are by far the friendliest we have ever come across in the many hotels we've stopped in the UK and abroad, nothing is to much trouble for them and their always willing to help, the food in the restaurant was fantastic and the staff are always on hand to explain the menu and attend to our needs, my children used to stop when they were a bit younger and enjoyed every visit, in fact my daughter and her boyfriend stopped at the hotel twice just recently and says they can't wait to return again, this hotel is fantastic but your biggest asset is your wonderful staff, and my wife and i would like to say a big thank you to Danni for making it a extra special weekend. yours Mr m. mccusker. October 12, 2012
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