Rated 4.5 out of 5 by 170
Rated 2.0 out of 5.0 by Tw34 Birthday weekend
I booked a Suites to celebrate my wife’s 40th Birthday, whilst it says the best place to book is via their own website this proved to be the most expensive way, I had arranged for us to check in at 2pm and have the room decorated upon arrival, the room was not ready and promised with 15 mins, after visiting the bar and waiting a good 10 mins for bar staff to turn up we had a drink to relax and waited in total around 30 mins to find that the room was still not ready and yet another 15 mins wait, this turned into 1hr 45mins in total, upon visiting the room it was indeed decorated but the fixtures and very well worn with damaged to several things like tables, desk bath air con not working. Our luggage was promised to also be in the room and again this took some chasing by us to have it brought up.
The beds are very good and on the whole clean, woken up at 8am due to construction working outside our room window, breakfast was good but a little un-organised with tables left for more than 1hr dirty with plates with half eaten food, for such a small dining room this was causing a backup of people.
upon checking out after paying more than I should, to be charged for parking over night was an insult.
All in all the reception staff tried to accommodate but were let down by back room staff.
Look out for better deals on other web sites
charge for parking
no free Wi-Fi even in the suites!!
Good location but would look at other hotels before re-visiting this again.
February 27, 2014
Rated 5.0 out of 5.0 by Lisa Marie Friendly staff. Great rooms
We were greated by extremely friendly and helpful reception staff and this continued with all other members of staff throughout the hotel. The rooms were very clean and the beds were fabulous! My only complaint would be that there are nowhere near enough tables to cater for all the guests at breakfast.
February 23, 2014
Rated 5.0 out of 5.0 by Briggsboys Super staff and great food
We stayed over February half term with our two children, we were told the hotel was busy but our service was not compromised at all. Really lovely friendly staff who couldn't do enough for us, good food, and comfortable room. Would happily return!
February 23, 2014