Rated 4.0 out of 5.0 by CLMTMM Great Service
Anything we needed they provided. Very friendly and helpful. The breakfast buffet and the bar were both excellent.
May 3, 2013
Rated 5.0 out of 5.0 by montgomery very accomadating staff
I stay in a lot of hotels in KS MO area and this hotel is by far the best value for the ammenities and postive approach by the staff.
April 18, 2013
Rated 3.0 out of 5.0 by DickyDoo Surprised by the outdated-ness
Just a few hours after checking in, my wife noticed water leaking from the room above us into our bathroom. The maintenance staff was quick to respond which is a plus. The room was outdated with stains on the carpet, a CRT tv, and the walls and jambs in disrepair. We expected a higher level of hotel when choosing a Crown.
The bed was great. I wished to have taken it with me.
April 14, 2013
Rated 5.0 out of 5.0 by Man48 Total Satisfaction
Very professional and friendly Personal. I had a very satisfying stay in a comfortable, very clean room and would stay there again and again.
April 10, 2013
Rated 4.0 out of 5.0 by HokieJAM Interesting and Enjoyable Stay
We booked the Crowne Plaza(based on location - close to Lakeview Retirement Village) for a family reunion/90th birthday party for my Dad. Something was always going wrong - 2 hour wait for dinner, ordered a fridge for the room - got a bed, etc. However, the staff was the friendliest and most accommodating of any place we've ever stayed! The dinner that was late was taken care of by the chef. The bed was swapped for the fridge in a matter of minutes. In the evenings we were provided a salon with a TV so we could watch the b'ball tournaments (Big XII & Pac 12). We were also given a special "family rate." The kids loved the pool and hot tub. We had a great time. Thank you to the staff!
March 23, 2013
Rated 5.0 out of 5.0 by truknjohn Great Experience
I really appreciate the attention I get at the Crown. As a Platinum member and a repeat customer I am not only expected but treated like Family when I get there. From the GM to the Maintenence staff every one is there to make my stay the best. I could stay somewhere else but i go out of my way to stay at this Crown Plaza.
March 23, 2013
Rated 5.0 out of 5.0 by shawnsgirl My home away from home
I stay at this hotel for a week, once a month for work. The staff is AWESOME!!!!!!
March 23, 2013
Rated 2.0 out of 5.0 by Bano Not quite up to Crowne Plaza standards
I travel on a regular basis around the country and try to stay exclusively at IHG/Priority Club hotels. That being said, Intercontinental and Crowne Plaza are the highest on the list of brands in terms of amenities and overall niceties. However, I found this Crowne Plaza to be an anomaly... Our room, which was a suite, was shaped like they had taken an old storage room and turned it into a bedroom. The shape and feel of the room as a whole was very odd. But that's really no big deal... the irritants were that the Sleep Number bed did not work which meant you had to sleep on it at the highest setting=stiff as a rock! And the bathroom had little tiny ants that would show up from time to time on the sink counter. There was also a smell in the room that kind of smelled like mildew, or that something was/or had been soaked at some point.
The hotel staff was second to none; especially the dining area! They were absolutely phenomenal and the food was great. From my experience though, I would not brand this hotel a Crowne Plaza... I would brand it a Holiday Inn at best.
March 22, 2013