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Rated 4.4 out of 5 by 27 reviewers.
Rated 5.0 out of 5.0 by FIRST CLASS GUEST SERVICE Every time I have overnight Business in Overland Park, Kansas I stay at the Crown Plaza. It's like my home away from home, the Staff is friendly, out going & very accommodating. May 16, 2013
Rated 5.0 out of 5.0 by Exceptional facility....staff offers super service Very nice hotel; an exceptionally clean facility that is conveniently located and offers free parking. The employees at this hotel are the Best! May 16, 2013
Rated 4.0 out of 5.0 by Great Service Anything we needed they provided. Very friendly and helpful. The breakfast buffet and the bar were both excellent. May 3, 2013
Rated 5.0 out of 5.0 by very accomadating staff I stay in a lot of hotels in KS MO area and this hotel is by far the best value for the ammenities and postive approach by the staff. April 18, 2013
Rated 3.0 out of 5.0 by Surprised by the outdated-ness Just a few hours after checking in, my wife noticed water leaking from the room above us into our bathroom. The maintenance staff was quick to respond which is a plus. The room was outdated with stains on the carpet, a CRT tv, and the walls and jambs in disrepair. We expected a higher level of hotel when choosing a Crown. The bed was great. I wished to have taken it with me. April 14, 2013
Rated 5.0 out of 5.0 by Total Satisfaction Very professional and friendly Personal. I had a very satisfying stay in a comfortable, very clean room and would stay there again and again. April 10, 2013
Rated 4.0 out of 5.0 by Interesting and Enjoyable Stay We booked the Crowne Plaza(based on location - close to Lakeview Retirement Village) for a family reunion/90th birthday party for my Dad. Something was always going wrong - 2 hour wait for dinner, ordered a fridge for the room - got a bed, etc. However, the staff was the friendliest and most accommodating of any place we've ever stayed! The dinner that was late was taken care of by the chef. The bed was swapped for the fridge in a matter of minutes. In the evenings we were provided a salon with a TV so we could watch the b'ball tournaments (Big XII & Pac 12). We were also given a special "family rate." The kids loved the pool and hot tub. We had a great time. Thank you to the staff! March 23, 2013
Rated 5.0 out of 5.0 by Great Experience I really appreciate the attention I get at the Crown. As a Platinum member and a repeat customer I am not only expected but treated like Family when I get there. From the GM to the Maintenence staff every one is there to make my stay the best. I could stay somewhere else but i go out of my way to stay at this Crown Plaza. March 23, 2013
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