Rated 3.0 out of 5.0 by Sully571 Not what I led to believe
When I made my reservation I was under the impression that I would have a roll in handicapped shower, microwave for my special diet and fridge for my meds. Got fridge for my meds. They have no roll in shower rooms and the only microwave available is the lobby.
Meeting rooms were to small for the size crowd we had in attendance. Sound equipment only worked part time.
Soap and shampoo on first day however no daily renewals.
On the positive side the banquet on Saturday night was excellent.
June 15, 2013
Rated 5.0 out of 5.0 by Tonyway Great service awesome
Marcus is awesome did a great job. Always friendly and remembers my name.
June 15, 2013
Rated 4.0 out of 5.0 by ninee Priority preference
Stay was to facilitate early arriva for local COLOR RUN.
Stay was night of JUE 1st.
Today is the 10th. Still waiting for the $25.00 incidental fee reimbursement on my credit card. Pretty sure the room has been inventoried and re-sold several times by now.
Great hotel staff.
June 10, 2013
Rated 4.0 out of 5.0 by KStraveller Very Comfortable Stay
Clean rooms. Best pillows I've ever slept on. Super comfy beds. Quiet--even with several girls softball teams staying there.
June 7, 2013
Rated 2.0 out of 5.0 by GeneB Disappointing for a Crowne Plaza
We chose the Crowne Plaza for a visit with family mainly because I needed one more stay by the end of the month to get a bucket of extra points. I've stayed in Crowne Plaza properties in the past and they have always been a cut above average.
The staff was friendly and professional upon arrival. No issues there; it's what is expected.
The hotel layout is a bit odd with strange placement of the elevators and some tight turns through the hallways and fire doors to get to the room. A bit funky, but not worthy of a knock-down.
The bar staff was superb. Attentive, knowledgeable, and always there as your drink was running dry. Definitely the high point of our stay.
The major issue, and why I knocked the rating down to only 2 stars, was the room -- the bed specifically. It was a Sleep Number bed, but it was non-functional. We both had trouble sleeping and arose with backaches. The principal reason for staying in a hotel is to get a decent night's sleep, and that need was not met.
I mentioned the bed to the desk clerk upon checkout. She seemed a bit dismissive of the matter, though she was a bit harried with a large group that was staying at the hotel. However about 10 minutes after leaving, she called me on my cell phone to apologize profusely for blowing me off initially. She apologized for the bed and said that she'd turn it over to the hotel manager to address the matter.
I didn't hear from the hotel manager by phone that day (as I expected) but did get an e-mail several days later, again apologizing for the bed and offering either a complimentary stay or some extra Priority Club points. Since I was not sure that I would be needing a room in the Kansas City area within the next year, I opted for the points. I still have not seen any points posted to my account.
June 4, 2013
Rated 5.0 out of 5.0 by rkgemes Love it!
Amazing hotel! Amazing staff. I was recognized as Priority Club member with goodies! I received my free breakfast coupons! The lounge was fabulous! The room clean and cold! The bed was the best thing ever! The night auditor was my favorite person in the entire hotel! He was so nice and chatty! I love the fact that he moved fast to get the kids off of my quiet floor before I could finish my sentence. The entire staff was fast to ensure that I was comfortable! Now that is service! I can keep going on and on about what an amazing experience I had at the property. I would stay there again. I love this hotel! Now this is a great hotel that guests love (at least me anyway)!
May 23, 2013
Rated 5.0 out of 5.0 by Crabster FIRST CLASS GUEST SERVICE
Every time I have overnight Business in Overland Park, Kansas I stay at the Crown Plaza. It's like my home away from home, the Staff is friendly, out going & very accommodating.
May 16, 2013
Rated 5.0 out of 5.0 by Mustang51 Exceptional facility....staff offers super service
Very nice hotel; an exceptionally clean facility that is conveniently located and offers free parking. The employees at this hotel are the Best!
May 16, 2013