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Rated 4.1 out of 5 by 145 reviewers.
Rated 5.0 out of 5.0 by Overall Service My overall experience was great. The desk individuals Lisa and Glen always give me excellent service. March 22, 2013
Rated 4.0 out of 5.0 by Pleasant stay Rooms and property were very clean, looks like they were updated fairly recently. Staff was very friendly and helpful at check in. For this stay I checked in late in the evening and left early in the morning so I didn't get to experience the restaurant or other amenities. March 11, 2013
Rated 5.0 out of 5.0 by Friendly Staff and Fantastic night sleep Highly enjoyed my time at Crowne Plaza. Staff was extremely curteous and welcoming. My room was comfortable, clean, and warm. I will definitely be back the next time I visit the Kansas City area. March 9, 2013
Rated 5.0 out of 5.0 by Above and Beyond I had a fantastic experience at the Crown Plaza in Kansas City, Overland Park. It was the second week in a row that I stayed at the hotel while on business in Lenexa. During my stay, all the hotel's staff went out of their way to be friendly and helpful, greeting me with a smile every morning and upon my return, helping make me feel at home my entire visit. One pleasant experience stood out in particular, and I would like to recognize Lisa, a front desk Guest Service Representative, for her outstanding service that went above and beyond what I expected. It happened one morning when I was holding an important conference call in my room. Right before the conference call started (that I was initiating and chairing), cell phone service in the area experienced a major outage. I had people dialing in from multiple sites around the country and could not afford to postpone my meeting. I was unaware the outage had occurred and had begun wandering the hotel looking for a better cell, when Lisa noticed my predicament and offered to help. First, she directed me to the hotel phones but soon realized that option would not suffice. With no hesitation, Lisa took out her personal cell phone and offered to let me use it to set up my call. She had no problem letting me take it back to my room where my laptop and documents were located. I was able to hold my call without further problems and can easily say that Lisa "saved the day". When I spoke to Jerry, the General Manager, he was very pleased with Lisa's effort, indicating that customer service comes first at the Crown Plaza in Overland. I will gladly stay there again, and have a new appreciation of Crown Plaza Hotels. Well done Lisa, and well done to all the staff at the Crown Plaza at Overland Park. Warmest Regards and Appreciation, Tom - A very satisfied guest. March 3, 2013
Rated 5.0 out of 5.0 by Customer Service Great We were here for a meeting and the snow storm hit. Staff stepped up and did the best they could to make sure we were all comfortable. February 27, 2013
Rated 3.0 out of 5.0 by Was woke up at 5:22 Usually the front desk is very accomodating to my needs as I am a light sleeper and always request a room facing the pool area as it seems to be the most quiet. I was actually given a room on the 4th floor facing the restaurant area and was awaken at 5:22 a.m. by the kitchen staff clanking and clinking chafing racks to get the continental breakfast ready for the guest. Needless to say, I was unimpressed! I need a good nights sleep as I have a 3 hour road trip back home and after sitting in meetings all day, that already makes for a tired day, then to add a less amount of sleep to it was disappointing to say the least. I will return Feb 28th for another business meeting and hope I am accomodated in my "usual" room. February 13, 2013
Rated 5.0 out of 5.0 by Convenient location, excellent service Very nice hotel....extremely clean rooms....excellent service!! February 8, 2013
Rated 4.0 out of 5.0 by Older facility good location, recent upgrades but still an older property and the central court and swimming pool do not lend to a good air quality in the facility and I am sensitive such. February 2, 2013
Rated 5.0 out of 5.0 by Kansas stay All positive things about this hotel, location was good, close to shops and major road (I35), bar had good meals for the nights we didn't feel like wondering down the road to one of the many other restaurants .. Will stay here again. January 5, 2013
Rated 4.0 out of 5.0 by Overnight in Overland This is an above average Crowne Plaza. Staff attitude is way up and their positive attitude makes staying here a pleasant experience. I arrived very late at night and was greeted warmly and well accommodated. We held a meeting the next day. The meeting room and food and beverage service was very nicely done and above the usual mediocre level I experience at most meeting hotels. December 15, 2012
Rated 5.0 out of 5.0 by Staff here is great...beautiful atrium. Friendly staff....very clean hotel. An exceptional facility...great value overall. December 1, 2012
Rated 5.0 out of 5.0 by Wonderful Stay I recently stayed at the Crowne Plaza Kansas City-Overland Park and had a wonderful experience. I was in the area to do some Christmas shopping and the Oak Park Mall is just down the block from the hotel - it was perfect. The staff went out of their way to accommodate us and all were very friendly and responsive. The hotel is beautiful. November 28, 2012
Rated 5.0 out of 5.0 by NO FLAT SCREEN TV!!! All rooms now a days should have flat screens, and that is not okay to have old out dated TV in great looking hotel...#UPGRADE November 20, 2012
Rated 2.0 out of 5.0 by Room needed work. Our room was a disappointment. This hotel needs updating. November 16, 2012
Rated 5.0 out of 5.0 by FANTASTIC loved staying here. will definitely be staying in again . November 16, 2012
Rated 5.0 out of 5.0 by WE ENJOYED OUR STAY We were very happy with our stay at this hotel. Nice room, nice breakfast buffet, nice pool and hot tub and pleasant staff. What else could anyone want. We would highly recommend it to anyone. October 31, 2012
Rated 5.0 out of 5.0 by Wonderful stay- beautiful renovation I stayed at the Crowne Plaza Overland Park in October 2012. The hotel has been recently renovated and very beautiful. Service was fantastic! A special thank you to Marcus, who upgraded my room and made my stay 10 times better. Thank you!! October 20, 2012
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