Rated 4.0 out of 5 by 163
Rated 2.0 out of 5.0 by donmke Room convenience lacking
Because I travel frequently and want to be comfortable in my room, I require a refrigerator at least, and ideally also a microwave, in my room. This hotel has neither. When asked, a night clerk told me no rooms had refrigerators. Upon mentioning that at check out, I was told some are available. So be sure to ask and press the point if you need this type of thing. I am also not happy about the breakfast service: you have to have a waiter seat you and bring coffee, so limited self-service.
February 23, 2014
Rated 4.0 out of 5.0 by Denise20 Family reuion
we had a nice time, our grandkids enjoyed the swimming pool, had plenty towels for our use, we also enjoyed the hot tub use nice area, and clean we also like the breakfast buffet, however when some made their reservation the wasn't given the breakfast buffet, when I asked about that they said then didn't put that down, seems like that should of been given to all that was staying. We also rented a banquet room for our family get together, it was service with what we needed. So hope we can be get together again and would like staying at your hotel again. THank You.
February 22, 2014
Rated 2.0 out of 5.0 by ahockeyfan2014 Did not enjoy our stay at all
First off, all of your adjoining rooms are one with 2 beds and one with 1 bed. That was disappointing as we needed adjoining rooms with 2 beds each. Then when we asked about a handicap room, we found out that all those rooms are one bed only. Again disappointing since your regular room beds were too tall for my mom to get in and out of without help. Oh and about your "regular" beds, they were SO SMALL and the blankets that covered them were just as small which made sharing a bed very difficult. The bathrooms are so small that the door almost touches the toilet when closing and the shower curtain rod sticks out too far in an already small space. The position of the electrical outlet and the hook on the back of the bathroom door are ridiculous as it allows for cords and towels to constantly get caught in closing the door. The "sports" breakfast that you set up for us was a nice touch but would have been better without 2-5 "guards" watching over us and making sure we didn't take any food out of the room. This was absolutely crazy as some of our families had sick members and wanted to take them food to their room and were not only told they couldn't do that, but the food was taken out of their hands so they could not leave the room with the food! Speaking of food, while the gesture was nice, it would have been better to have some kind of meat and eggs available as these are important to the diet of an athlete. Therefore, some chose to check out the pay buffet which I heard was as simple as what other hotels provide in their continental breakfasts. The hospitality room however, was a nice touch and greatly appreciated. And lastly my son told me that him and some friends were walking around the hotel(not running-though some others were) and were told by a staff member on the 4th floor that they didn't have rooms on that floor so they needed to get off and they didn't want to see the boys on that floor again and they were also told to stay off the elevator. If you learn one thing from our group staying at your hotel, please know that kids need something to do and when swimming is not an option between games per the coaches say so, then they look for alternatives. I see no harm in walking around checking out the hotel. It was so big, there were plenty of places for the kids to walk around and check out. Maybe if you were interested in being more kid friendly, you could consider a gym space or a board game area. Overall, I was very unhappy with our stay and would not recommend your hotel to anyone.
February 19, 2014
Rated 1.0 out of 5.0 by T2stull Privacy Violated
.....Where applicable, we may disclose your personal information to any member
of our group. This includes, where applicable, our subsidiaries, our holding
company and its other subsidiaries (if any).
We may also disclose your personal information to third parties:
Where we sell any or all of our business and/or our assets to a third
Where we are legally required to disclose 2. your information.
3. To assist fraud protection and minimize credit risk.
4. To assist in informing you of related or unrelated goods and services."
This was the most blatant invasion of privacy I have ever experienced in any hotel. I spoke with management...they have decided not to acknowledge my request for more information or my complaint.
February 11, 2014
Rated 5.0 out of 5.0 by feverpitch92 Great, great, great stay
I have been staying here a lot lately as I am getting to the area more and more! The staff always goes out of their way to make sure you are happy! Josh and Lisa in the bar are amazing! Pattina, Paula, James, and everyone at the front desk are fabulous! I honestly can't say enough good things about this place! The housekeepers are great as well! You can tell that every member of the staff really rakes pride in their work!!
February 10, 2014
Rated 5.0 out of 5.0 by MCCTT79Tru Clean Rooms
This hotel is an older hotel however the cleaning ladies and management keep the rooms and public areas cleaned!!!! Hotel breakfast was good also. Only complaint would be the fitness center needs a little work. Maybe a bench so we could utilize the dumbbells better.
February 8, 2014
Rated 5.0 out of 5.0 by Mel12345 Frequent Stay
I have stayed with Crowne Plaza approximately 3 times within the last year, each time being for business purposes. The check in and out is always quick (less than 5 minutes) staff are always friendly and the lobby is as nice as any 5 star hotel that is 2x's as expensive. In the past when I have experienced issues with noise or rowdy guests, management has addressed the issue immediately and later followed up to ensure the problem was taken care of.
My most recent stay within the last week was exactly the same as previously experienced. I have come to the conclusion that my pleasant experiences with this hotel are not just a one time occurrence but rather their standard of quality for services they provide.
I will stay here again upon my return to the region.
February 4, 2014
Rated 5.0 out of 5.0 by Donald61 Great servise friendly staff
enjoyable and relaxing will stay here upon next visit and will tell others that will travel to KC
February 2, 2014
Rated 5.0 out of 5.0 by B___ Comfortable and extremely affordable
I just loved the sleep number bed and the food. I would return. I recommend the place.
January 31, 2014
Rated 4.0 out of 5.0 by JCMO nice stay
Everything went without a hitch -- accommodations were clean, great bed, room was quiet and I got good rest.
I will stay again. I have family in the area and having this hotel nearby will allow me to visit more often.
January 29, 2014
Rated 4.0 out of 5.0 by Firepara1058 Great service
The hotel is well maintained. The staff was very nice and made me feel welcome.
January 26, 2014
Rated 4.0 out of 5.0 by Oveson Great service bed not so comfortable
I stay at the Crowne Plaza frequently and I love everything about the hotel except for the beds. The beds are a sleep number brand and I can never get them adjusted to a comfortable level for me personally. Other than that I love the restaurant and bar in the hotel and all of the other amenities. This place is a great value for what you are getting and I will continue to stay there when I am in the area.
January 23, 2014
Rated 4.0 out of 5.0 by Bennito33 Comfortable beds
Overall experience was very good . Courtious hotel staff , nice comfortable beds and pillows , Good quality breakfast buffet .
January 13, 2014
Rated 5.0 out of 5.0 by michigangirl Comfortable room/ nice breakfast
Stayed here for two days for business. Didn't spent much time in hotel nor use pool/fitness center, etc. so can't comment on those, but the breakfast we good w/ a number of hot as well as cold options. Staff at breakfast were very friendly and attentive.
January 12, 2014
Rated 2.0 out of 5.0 by QiMa If you are sensitive to smoke stay away
Front desk refused to handle people smoking in and near this non smoking hotel. Smoke filled my room and the hallway. Awful service.
January 11, 2014
Rated 1.0 out of 5.0 by Bdj1 Best part was location...
After location, was quite poor.
I was there about 45 days on business.
Was told I would get breakfast for $7, but not told I would need a coupon each meal.
Many meals were wrong. When they bought me the next meal, was served chicken instead of fish.
Told there was no laundry at the hotel, spent to much time having to go out to wash clothes, only to find out there was laundry available at the end of my stay.
Told there were no refrigerators available, only to find out at the end of my stay and spending over $500 in food at hotel and probably more outside of the hotel, that indeed refrigerators were available.
Wanted to add another room at the extended rate we had, only to be told no. Asked to speak with the person in charge and I was told they could offer that, only to never be allowed to speak with that person. No idea if the person in charge ever got the message.
Beds were horrible. Sleep number bed was uneven and defective. Beds that were in the room we changed into were not comfortable at all.
Front desk, with the exception of the man overnight, was horrible. Acted as if they did you a favor for speaking with you.
The best part was the location. Take location away and it was lower than a low end hotel. Clean, but lacking simple amenities.
At the end of my stay the GM offered 100 off my month and a half stay and a gift card for food.
Nobody in my party was happy with their stay, even though they did not have to pay a penny.
January 9, 2014
Rated 4.0 out of 5.0 by dgrejemo Crown Plaza
Great family friendly hotel. Poll area and Hot tub are close to the rooms, clean.
January 6, 2014
Rated 5.0 out of 5.0 by Shotdrinker New Years Eve
as usual we are locals and we come every New Years Eve. The kids love it and its very family oriented. My favorite staff would have to be Jerry.. because he knows how to run his business...then it would be Scott... he knows if there's a maintenance problem it will get taken care of asap.....then theres Darnell i think the security officer with the gold tooth.... I observe him walking around and making sure he's doing his job.....and of course I can't leave out Shelly... I just met her and apparently this was her first year there for NYE I'm sure it seemed a little overwhelming for her however she handled it very well....its always a pleasure to see the staff socializing with the guest rather than sitting in an office not knowing what's going on... II honestly think overall the years I've been there this year was really great and well-organized... see you next year...... not actually I'll see you in March for spring break.....
January 4, 2014
Rated 5.0 out of 5.0 by Hydehockey923 Perfect!
We were in town for a hockey tournament and this hotel bent over backwards to make our stay a complete success! From the dedicated wing in the hotel, to breakfast, to the common areas, every part of this hotel was fantastic! There were 3 hockey teams in the hotel (ages 9-11) and it was big enough to absorb the noise and craziness of people coming and going. The atrium is a great place to hang out and watch TV and have some drinks. The pool and hot tub was small but sufficent. The bar/restaurant served great grilled cheese and burgers for the kids. The adults didn't love the beds, but the kids did (they were sleep number). The staff was pleasant and accomodating. Highly recommend this hotel!
January 3, 2014
Rated 4.0 out of 5.0 by HIEFAN1 Great location and hotel, very uncomfortable beds.
Loved the hotel and location and staff!! The "pump up" beds are very uncomfortable.
January 2, 2014
Rated 2.0 out of 5.0 by TheSignodeGuy Seen better days.
I have stayed at a few Crown Plazas that are very nice. This location has seen better days. It is obvious that it has been renovated. The old adage "you get what you pay for" holds true here. I gave it an excellent value because they only charged 5000 reward points for a stay. If they charge more in the future, look elsewhere. My credit card was charged $25.00 even though I used points. I had to call and get them to reverse the charge. Not a place I'd stay again.
December 31, 2013
Rated 5.0 out of 5.0 by feverpitch92 I love this hotel
When I visit the Kansas City area, I always stay at this hotel!! It is a great place to stay, the staff is great, the place is always clean, and they have very comfortable beds!!
December 26, 2013
Rated 5.0 out of 5.0 by jfmariahc Superb Quality and Staff
This is really a great hotel! The front desk people are simply amazing and really go out of their way to ensure that you are taken care of! I recommend this hotel to anyone looking for a nice stay and a staff that really cares about their guests!!
December 23, 2013
Rated 5.0 out of 5.0 by wadakat Relaxing time
We wanted to have a quiet time and to sleep on the "sleep number" beds. Both were accomplished. Quiet and restful!
December 21, 2013
Rated 5.0 out of 5.0 by CSE25 Good Nights Sleep
Very comfortable beds, almost too comfortable, I didn't really want to get up! Nice facility with everything you need in one place. Very close proximity to many stores, restaurants, and Oak Park Mall.
December 10, 2013
Rated 3.0 out of 5.0 by DTNebraska Very uncomfortable beds
I would think this would not likely happen again, but unfortunately for us the Sleep Number bed malfunctioned. It completely deflated and would not correct itself. It was the most painful night I ever had.
I selected this hotel because I wanted my wife to experience quality accommodations. I don't think inflatable beds are the way to go for a hotel, and certainly not double beds...Queen beds should be expected. They said they would reimburse the points but I am not holding my breath waiting on it. Other than this, the staff are friendly and it is generally a good hotel.
December 4, 2013
Rated 5.0 out of 5.0 by csk51 Great Value and Service
Best thing about this hotel is the staff! Friendly and knowledgeable staff at check-in and check-out. Recognized as a IHG rewards member. Great service at breakfast by Ramon and the buffet was wonderful. This hotel has lots of common areas for relaxing and gathering with friends or family. We took advantage of the indoor pool and hot tub. The rooms are not large but they are very clean. We would definitely stay here again.
December 1, 2013
Rated 2.0 out of 5.0 by SevereChase Sub Par
Chose this location merely due to it's low Points rate and its proximity to my destination, that being said it was clear why they offer such a low points rate for a stay here.
Very old hotel with marginal attempts to keep it updated, upon arrival the entrance was filled with obnoxious drunks, not the hotels fault, though this crowd and events that sub par venues tend to draw, fortunately the front desk was courtesy enough to offer a room away from the lobby and drunkenness, which was appreciated. The lobby was nice and clean, though the exterior both upon arrival and departure was littered with countless cigarette butts and trash.
The rooms are VERY dated and extremely small with very low ceilings, the room was littered with flies bouncing around in the lamp shades, and unfortunately the in room amenities are very limited; at least they offer fridges, but they're wheeled to you're room and at a rate of $10 a night. Bathrooms match the rest of the room and are the smallest I've seen. The beds are not only unbelievably uncomfortable, but also are very small, the double-bed rooms contain 2 small single beds, not the queen size you see at most other hotels.
The breakfast buffet was cold and sub par of what is normally offered complimentary at even a HIE. Overall this obviously was once an ok hotel, but it's not up to todays standards, at least not what I expect from an IHG brand in a metro area. Plenty of other locations nearby, including better preforming IGH brands, staying here is really unnecessary.
November 27, 2013
Rated 3.0 out of 5.0 by Jones7a Very odd Layout, clean rooms, tiny bathroom, annoying internet, great breakfast
I stayed here for 2 nights in Nov. 2013.
- Good location - close to interstate
- Breakfast was very good
- Onsite dining - it was also very good
- clean rooms
- good water pressure
- Internet - in order to get connected, you had to watch a video/advertisement - it was a short video but it was still annoying
- no major perks for Platinum members (was told Thank you and given a bottle of water)
- extremely odd layout - to get to my room I had to go through 2 doors. (sort of felt like a Navy ship). :)
- overall service / friendliness wasn't as great as other CP's
All in all, I would stay here again because CP is my favorite brand and I am loyal to IHG. But I have stayed in much worse CP's and several that are much nicer.
November 25, 2013
Rated 5.0 out of 5.0 by Lsuph A wonderful 2 day experience
We were staying on reward points the staff treated us the same the room they gave us was clean and roomy the complimentary breakfast was tasty and ran very professionally we ate one night in hotel bistro the food was great overall wonderful experience would definitely stay again
November 23, 2013