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Rated 4.4 out of 5 by 54 reviewers.
Rated 5.0 out of 5.0 by excelente estancia y servicio me encantó el servicio y el hotel, desde que llegamos nos sentimos cómodos y nos ayudaron en todo, siempre con la mejor atención y actitud. Fuimos a una boda pero fue un plus el pasarla tan bien en el hotel. September 11, 2014
Rated 2.0 out of 5.0 by Varios aspectos a mejorar Sobre mis dos más recientes estancias, me he encontrado con varios inconvenientes/incomodidades: 1. Es la segunda ocasión que veo en la alberca gente que entra a ella con ropa interior. La educación de sus clientes no pueden controlarla pero si pueden añadir algo más de verificación o control para impedir que eso pase 2. La habitación asignada tenía un olor a cigarro terrible. El q la camarista que hizo la limpieza no lo notara y reportara con anterioridad es casi imposible por el tipo de aroma tan concentrado que tenía el lugar 3. Una de las camas asignadas tenía cabellos largos entre las sábanas, una falta de atención e higiene casi inaceptable en mi opinión Espero lo tomen en cuenta Saludos September 10, 2014
Rated 5.0 out of 5.0 by Servicio al maximo Un viaje de negocios en el Bajio, que resulto toda una gran experiencia de servicio y calidez. En mi primer visita a CP, puedo decir que todo un exito y en gran parte fue por el servicio de todo el equipo. Gracias por dar mas del 100%. September 9, 2014
Rated 5.0 out of 5.0 by Excelente opción Es para mi una excelente opción por la ubicación, pero además tiene una excelente relación costo beneficio.¡ Muy recomendable¡ September 8, 2014
Rated 5.0 out of 5.0 by Higienico, comodidad y buena calidad de cuartos y alimentos Personal amable y habitacion confortable buena localizacion. El personal del restaurant y servicio a cuartos son atentos y agiles en la atencion September 2, 2014
Rated 4.0 out of 5.0 by espectativas cumplidas Ya era la cuarta vez que me alojaba en este hotel. considero que se ha mejorado la oferta en el restaurante y por primera vez he utilizado las instalaciones del gimnasio, que me han parecido correctas. en esta ocasión, he pernoctado en una habitación interior y en la noche se escuchaba un ligero sonido de motor, que puntualmente me resultaba molesto. September 2, 2014
Rated 5.0 out of 5.0 by Excelente Un hotel excelente, con una relación precio beneficio muy buena, y particularmente para mis necesidades una inmejorable ubicación. September 1, 2014
Rated 2.0 out of 5.0 Leon Experience Thank you very much for opportunity to share my experience in Crown Plaza Leon Guanajuato. Initial impression was very positive but very soon minor negative points became really annoying 1) Only reception desk staff speaks english. I am not expecting advanced knowledge but restaurant staff has to be able to translate to english the dish content and english name of the dish. In case of Crowne Plaza restaurant it was easy to learn spanish that expect stuff to know english. 2) Even if pool is pretended to be closed for unauthorized access the door was opened all day time. In general pool is too small for adults at all. 3) During rains the rain is not only outside but inside internal area hall too. Rain drops appears in your cup of tea, dish and face even if you sit in a restaurant. 4) There is no way to control temperature in a room. Cleaning stuff take the key and every day in the evening you came you came back to the hot and stuffy cave. It takes around 20-30 min before temperature in a room became convinient. One of my colleagues has even worser issue she was not able to predict what tmperature would be targeted by conditioner sometimes it became hotter another day cooler without any change of parameters. 5) Last but not least laundry. It is completely disaster. I have gave them designer vest that costs £150. Specially highlight for staff that it has to be treated carefully. And as result of laundry stuff irresponsibility and unprofessionalism got glue spot that is not really possible to clean anymore. In general it was worst experience staying in a hotel for last few years. Eter Pani August 28, 2014
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