Rated 4.1 out of 5 by 16
Rated 4.0 out of 5.0 by jfoven GREAT , SOME ROOM FOR IMPROVEMENT
THE OVERALL EXPERIENCE IS GREAT , THE HIGHEST LEVEL IS THEIR PEOPLE WITH A HIGH END PROFILE IN CUSTOMER SERVICE .
MY ONLY NEGATIVE FEEDBACK IS ABOUT WEEKEND´S BREAKFAST BUFFET, IT SHOULD BE PERIODICALLY CHANGED . EVERY TWO WEEKS WE VISIT THIS HOTEL AND IT SEEMS TO BE ALWAYS THE SAME MENU SO IT BECOMES BOARING AND UNATRACTIVE.
June 7, 2013
Rated 4.0 out of 5.0 by Dave61 Room
Rooms are in great condition, and comfortable.
Nice place to stay in Leon.
March 21, 2013
Rated 4.0 out of 5.0 by ahmed136 good customer service!!
great staff!! over all it has been a good experience!!
February 20, 2013
Rated 4.0 out of 5.0 by Bdifrnt2me Need Vending Machines
This hotel needs to install some hallway vending machines. If you want a soda you have to call room service. Shouldn't be that way in 2013. Also could use a liltle gift shop for toiletries etc.
February 17, 2013
Rated 3.0 out of 5.0 by Bdifrnt2me Dining & Lounge Experiences
Food service is eratic and at best boring, the quality of the food is often disappointing. Kitchen could use a wake-up call or a new head chef. The lounge atmosphere is depressing. Furniture is worn out, no barstools etc., with a little imagination it could be significantly better. Seems as though the hotel regards it as a nuisance instead of a potential revenue center.
January 19, 2013
Rated 2.0 out of 5.0 by mave Apatia total.....
el personal que me atendio desconoce el programa de Priority, nadie te reconoce como tal, ademas que muy poca disponibilidad del personal para resolver situaciones, apatía total. muy buenas instalaciones, pero personal(al menos el que me atendio) se notan con poco espíritu de servicio..........
January 17, 2013
Rated 2.0 out of 5.0 by mav72 VERY BAD ATTITUDE OF THE STAFF
THE ATTITUDE OF STAFF (at least those who attended to me) IS FAR FROM SATISFACTORY, IT SEEMS THAT THEY DO NOT KNOW DE PC PROGRAM. THEY HAVE A LACK OF ATTITUDE TO SERVE.
January 9, 2013
Rated 5.0 out of 5.0 by gourmet Coffee fiasco
It is a pity that you serve chemical synthetic liquid for grain coffee in the restaurant. It was the only con during my visit. Please change that. The food is very very good, you have a good cheff.
December 18, 2012