Rated 3.0 out of 5.0 by burtondr Room was sub-standard
I have always wanted to stay at the Cambell House which is now a Crowne Plaza hotel. Upon checking in late the first evening, our room was horrible and we were too tired to do anything about it. The Floor was sopping wet by the bed, there was red whatever on the bed spread. The room smelled so strong of bleach you could not sleep. We hit the staff hard the next day and they tried to fix the room and even removed the charge for the first nite but the floor was still wet and overall the entire complex is looking run down. It was a disappointment to us on a much awaited vacation to the Bluegrass of KY. We did not change rooms as they did not have another of the same class we purchased. They should have upgraded us and moved us. We paid for a higher than normal room in the first place. I guess you cant go back.
April 23, 2013
Rated 4.0 out of 5.0 by Bibsy Good accommodations - convenient location
We had a pleasant stay. Room was comfortable, however the bathroom was small compared to other comparable places we have stayed.
April 19, 2013
Rated 2.0 out of 5.0 by Casey5 Shocked at the Customer Service
I have stayed here 4 or 5 times and it was my go to hotel in Lexington. Well, I just made my reservations for my next trip to Lexington and went with a competitor even though I am a platinum rewards member and love to rack up the points.
Day 1: I am not sure if rewards members get anything like we used to here, but I never received anything and there was no mention of me being platinum. Later that evening, I went to get ice from the icemaker and it was out of order. Called the front desk to locate another from my room and it rang for 10 minutes. Decided to call from my cell and after another 5-7 minutes, I finally got someone on the line that told me I had to basically walk halfway around the hotel to get ice.
Day 2: Cleaning lady knocked on my door at 9:30 AM wanting to clean. I was just about to leave so I said, I was still here and left less than 5 minutes later. I went to Keeneland all day and when I returned to the room at 6:30 PM it was never touched by the cleaning service. I tried to call the front office again, it rang for 5 minutes, so I decided that I had given up.
I am not sure what is going on here, but I was baffled by how terrible the service was.
April 17, 2013
Rated 5.0 out of 5.0 Such a wondeful Hotel and staff was awesome
I was so relaxed and very comfortable staying here. The staff was wonderful and helped us so many times.. I couldn't turn on the shower thing and they came up and help us... I am use to the old way but I learned something while I was there... You all are very awesome and will be coming back..
April 13, 2013
Rated 5.0 out of 5.0 by nursepam wonderful staff and experience
the crown plaza has a very kind and considerate staff they are there to meet all your needs and answer all your questions..
April 12, 2013
Rated 5.0 out of 5.0 by FEH1 Repeat Visitor
Love staying at the Campbell House. That old world charm is hard to pass up. Any time we stay in Lexington, that is our first choice.
April 12, 2013
Rated 1.0 out of 5.0 by bigpandas Not recommended
Very old building and interoir. Can hear upstair room people talking and TV sound very clearly. Very tiny bathroom. Says complimentary breakfast, still charges 9.99 per day at checkout. Same breakfast everyday with very limited selections. Totally overcharged.
April 10, 2013
Rated 5.0 out of 5.0 by CharlieSam Birthday Trip
Great Time Celebrating 2 Birthday's Thanks for making our stay wonderful for my two children. They loved the pool it was nice and heated was extra bonus.
April 6, 2013
Rated 5.0 out of 5.0 by Mightykigor Mightykigor
My wife and I stayed at the Crowne Plaza for the Run the Bluegrass Half-marathon. It was a wonderful stay and met our needs. The location was great, the bed in the room was very comfortable, and the staff was courteous and professional. We definitely look forward to staying next year.
April 4, 2013
Rated 5.0 out of 5.0 by JudyNC Great Staff
The staff at the Crowne Plaza were friendly and helpful and went out of their way to make me feel welcome. Went beyond most hotels where I have stayed. True Southern Hospitality!!
April 1, 2013
Rated 5.0 out of 5.0 by 87Gramps Superb Room
A special thanks to Joeeta for the room upgrade. It made the trip so much more enjoyable. We found the wait staff very good in lounge and dining room. Room service was timely as well.
March 29, 2013
Rated 4.0 out of 5.0 by RETu RETu, Raleigh
Very good Hotel with good staff. The Saturday morning breakfast and buffet left something to be desired (was not very good) for a hotel of this stature.
March 22, 2013
Rated 5.0 out of 5.0 by Steve8421 Weird Bathroom
weirdest EVER ... it was a small room so i understand there wasn't a whole bunch of available space to work with, but i really think you could've done better. the toilet was next to the sink... okay no problem. the roll of toilet tissue was under the sink attached to the back wall... problem! i felt like i was playing a round of twister to find the roll. :( also, the shower was difficult to figure out. i've never had to pull the bottom of the faucet to get a shower to turn on. you should consider leaving instructions in the bathroom so residents won't have to call the front desk to explain how it works.
March 18, 2013
Rated 5.0 out of 5.0 by carcar AWESOME BED!!!
Oh My Word, I felt like I was sleeping on a cloud and hated to come home to my bed
March 16, 2013
Rated 4.0 out of 5.0 Internet
The hotel is great in all aspect service price and facilities except their Internet service this needs improvement
March 5, 2013
Rated 3.0 out of 5.0 by angles great room
the room was great, but I was very dissapointed, as my mother was in st josephs hospital in ctvu, I drove up to ky to be with her and the Crown Plaza was suppose to give me hospital rates, I was told a price, but recieved my bill under the door that morn and it was higher than I was told by 20.00, and then when I looked on my credit card I was charged 49.00 more ontop of the 20.00 that I was over charged. Hope this doesnt happen to someone else
March 4, 2013
Rated 4.0 out of 5.0 by Mike47W Room Numbers
Everything about this hotel is good to great EXCEPT the insane room numbering system. It does me as a guest no good at all for you to explain WHY the rooms are not arranged in any logical fashion, you need to CHANGE the room numbers so that guests can find their own rooms and then locate any hospitality suites set up by their groups. There may be costs involved but this property is highly profitable and this incredible inconvenience to your guests in inexcusable.
March 3, 2013
Rated 1.0 out of 5.0 by LRPoole Why do u overbook????
When I made these reservations 6 months ago I booked a king suite. When I got to the hotel my party and I were told they were overbooked and the suites were gone. I was given a room with 2 queen beds. After bitterly complaining to the manager he gave me an additional room for no charge which was nice. My point is, when on a leisure weekend trip a person should not have to get in long dispute to get the accomodations they were promised 6 months earlier. Were it not for the manager at the property, the weekend would have been ruined for me. The Crowne policy of overbooking is very poor customer service, therefore I will never recommend nor stay at a Crowne property again. You need to stop this practice or you are going to lose alot of customers.
March 3, 2013
Rated 2.0 out of 5.0 by UnhappyCamper1 Don't expect a good nights sleep.
Although there is some charm associated with this hotel, don't bother hanging the do not disturb sign, the hotel staff will disregard it. both nights I stayed here I was disturbed at 9 AM while my door displayed the do not disturb placard. upon answering the door the staff poorly pretended not to speak English. when I asked for my towels to be changed, they took all of my amenities soaps and shampoos and left me with nothing. the check-in time for this hotel is insanely late, most likely due to being understaffed. the pool area is antiquated, insanely deep, and offers no easily accessible safety equipment or towels. the elevators are also run down, with panels falling off, and long wait times.
March 1, 2013
Rated 5.0 out of 5.0 by ABNSARGE Great Service
Myself and my wife stayed here for our Airborne Associations reunion that we have every year. Everything was well taken care of! Our room flooded the night after we checked in, and we were immediately moved to another room. Great service all around!
February 21, 2013
Rated 5.0 out of 5.0 by Beek1 Comfortable Bed.
My wife and I enjoyed our stay at you Hotel The Restruant was great and the food was outststanding. The Bed mattress was the best that I have slept in. (What is the brand name of the Mattress?) The staff was very nice and we will return the next time we are in town.
February 16, 2013
Rated 5.0 out of 5.0 by Brue502 Excellent Experience!!
Had an overall wonderful visit. Listened to the band in the lounge and then ventured out. Convenient to downtown. All the staff were so accommodating and courteous. A very enjoyable experience all around. KUDOS!!!
February 15, 2013
Rated 5.0 out of 5.0 by lrig63 great location
The only place in Lexington, that I could find, offering a shuttle to and from the airport. Very convenient, rooms were nice and beds were comfortable.. I highly recommend this location and hotel
February 8, 2013
Rated 1.0 out of 5.0 by Beth41 Bad, bad bed!
This isn't my first stay at the Campbell House, but it was the worst. The room was in bad condition,the bed was horrible. We heard doors slamming ALL night long, so we couldn't sleep. We did get a discounted rate for hospital visit, not sure if that was the reason for the bad room. There are nice rooms with good beds, I've stayed in them, not this time. The very worst.
February 3, 2013
Rated 5.0 out of 5.0 by nursepam excellent
this hotel is a wonderful place to stay the staff is always kind..the room a large and comfortable..
January 15, 2013
Rated 4.0 out of 5.0 by GDavis3 Classy Old Style Hotel
This is a big old style hotel with a restaurant, pool, bar, and even a gift shop all indoors. Some of the decor is a little dated but it looked like they were replacing the carpet on my last visit. Many of the rooms are named for famous race horses. The suite I stayed in was actually two rooms instead of just a bigger room with a short wall as a divider. My rooms have alway been clean and the staff friendly.
January 3, 2013
Rated 5.0 out of 5.0 by Susan47 Great hotel
My husband and I stayed at this great hotel during the busy month of December and were extremely pleased with what we found. It is a charming place that is very close to our son's home and we will definitely be staying here againn.
December 28, 2012
Rated 5.0 out of 5.0 by knights5220 Refreshing Service
I have stayed in many hotels and this one is by far the best. It starts with the Hotel Staff that bends over backwards to take care of you, and then the property is impeccably kept.
Thanks You for the Wonderful stay!
December 17, 2012
Rated 4.0 out of 5.0 by hcab71 Would Stay Again
My son and I stayed here recently while on a visit to UK. It's proximity to the college is VERY accommodating. I was disappointed that when I booked my reservation it stated free hot breakfast, but when we checked in were only given a voucher for one breakfast; had to pay for the other. Staff was excellent and the ambiance was great. Yes, an older hotel, but I loved the aesthetic. Was also disappointed there was not fridge when I requested a room with a fridge; was told it'd be extra charge. Unfortunate in today's hospitality world where other chains offer free hot breakfast equivalent to what we were served and also offer free fridge & microwave in room that this hotel is charging. I would stay here again if nothing else for the proximity to the college, but may have to look around a little more to local competitors as well. Non smoking hotel was a plus! Beds were WONDERFULLY comfortable!
December 13, 2012
Rated 4.0 out of 5.0 by auctionman NEEDS SOME TLC
ALTHOUGH THE STAFF IS OUTSTANDING, THE PROPERTY IT'S SELF, NEEDS SOME UPGRADES.
THE BATHROOM, ESPECIALLY THE SHOWERS ARE ALWAYS OUTDATED AND THE SIZE OF THE BATHROOMS LEAVES SOMETHING TO BE DESIRED.
AN INROOM MOVIE SELECTION WOULD BE NICE.
AGAIN, ALTHOUGH THE STAFF IS WONDERFUL, THE RESTAURANT IS A BIT OUT DATED AND THE FOOD IS JUST FAIR.
THANK YOU FOR YOU SERVICE AND HOSPITALITY.
November 21, 2012