Rated 4.2 out of 5 by 53
Rated 2.0 out of 5.0 by SarahM83 Lovely hotel but service needs addressing
Hotel looks absolutely stunning and all areas were clean and tidy.
Not acknowledged as an IHG member or even the fact that I was using my points to stay.
When we requested items in room promised they would be delivered and never arrived.
Queue to check in was huge and only 2 on the desk others floating around but no acknowledgment we were stood in a queue for over 20 minutes.
Bar closed early and we were rudely told it had closed even though at check in letter we were given stated 1am.
Overall a decent stay but disappointed to have used all my points to stay when the service was lacking
July 28, 2014
Rated 5.0 out of 5.0 by bulldog7777 Well positioned Hotel Good car parking facilities
Excellent hotel to see Liege, with all amenities, easy parking. Within easy access to the centre of Liege. Attentive staff, well positioned restaurants both inside and out.
The old building was spectacular, with super rooms and balcony for meals and drinks.
The only criticism was the outlook from the hotel that was not attractive.
July 25, 2014
Rated 3.0 out of 5.0 by Haze 007 Over priced for very average experience
They wanted to charge for use of the advertised facilities - pool
July 4, 2014
Rated 5.0 out of 5.0 by SamirDav Nice Hotel
Comfortable rooms, good breakfast front desk can do with more staff, as had to wait 15minutes for check in.
Overall very nice hotel.
July 2, 2014
Rated 5.0 out of 5.0 by SamirDav Excellent Hotel
Hotel was excellent, nothing to complain. Room was large and very comfortable. Breakfast was good, staff were very co operative. Little more persons at reception can help, as it took 20 minutes for check in.
June 24, 2014
Rated 3.0 out of 5.0 by Adrian44 not as good as it could be
This hotel is not bad, but it is far from excellent. On arrival you have to leave the car in the care of the concierage who takes it way and parks it. This means that you need to ensure you have everything you need before handing over the keys and there is no nipping back to the car to grab something.
We had dinner in the informal dinning brasserie. Actually it was fine. Some interesting dishes. Breakfast did not have a huge choice, actually it was very limited, but eggs were cooked fresh.
The biggest disappointment was the swimming pool. I have stayed in many hotels. Some have pools and some do not. This is the first time I have chosen a hotel on the basis that it has a pool and discovered on arrival that for my wife and I to use the pool would cost an extra 30 euros. We decided against it. So much for being treated as guests.
There are some interesting and grand buildings in Liege, but as a previous reviewer has pointed out you would not really want to walk about after dark.
Overall, the hotel is ok, but not as good as it tries to make out - to use the phrase of my wife: 'it is up itself'.
June 17, 2014
Rated 5.0 out of 5.0 by sunshine kisses Luxary away from home
The staff was helpful and very patient with me and my poor French. The room was inviting and comfortable. Sleeping accommodations were EXCELLENT! Loved the view on the deck! I will be back again!
June 2, 2014
Rated 5.0 out of 5.0 by Mr Nice New in the old
Very nice hotel in a restored historic spot at the top of the hill near the Liege-Palais train station and an easy climb above the city centre. The hotel is modern and newly constructed. The place is in old building that include many floors below the entrance. The fitness centre is not available to guests without paying a very large fee for the spa, which is disappointing since it is advertised as part of the place. The rooms have no bedside alarm clocks and do not offer one despite the statement in the hotel's own description, which is annoying. The business centre computer has a French keyboard where the letter q is where the a is in English and other things like that,
May 29, 2014