Rated 4.2 out of 5 by 51
Rated 4.0 out of 5.0 by Happy choppy Great stopover
Liege was wonderful and the advice for visiting the city was perfect. Comfortable and spacious room in a fabulous building. Service was a bit iffy but whole experience was good.
December 30, 2013
Rated 4.0 out of 5.0 by Edenski Decent Hotel
Nice hotel - met all of our needs. But your web site tells me that I have to add this sentance as my first sentance was too short.
November 23, 2013
Rated 4.0 out of 5.0 by Quince OK, BUT...
Excellent confort of beds. Excellent noise insulation.
The presentation of the Junior Suite on the web site let me think there would be two rooms (bedroom and saloon) + a bathroom. I was sad to realize it was an "all-in-one room" + bathroom. Maybe I didn't pay enough attention on the website, but that was a disapointment.
Another disapointment was... the view : an awfull office building at 2 meters from the window, eating all the light and any remaining dream from the night. When you pay for a suite in a 5 star palace, you expect a panorama a little less depressing.
I found at 2am an cleaner employee who took the time too lead me to the terrasse for I wanted to smoke outside. I appreciated it.
The view from the terrasse at 2am is the best memory from this hotel.
Next time, I'll reseve the room in the donjon with the outside spa. Hope to be less disapointed.
November 19, 2013
Rated 3.0 out of 5.0 by D007 Room, Breakfast, and Fitness
I thought this location to be excellent and appealing; however, I was disappointed that the television in the room was too far away from the bed/sleeping area and therefore the remote control was not in range to have a great relaxing experience. I had to continuously move to the end of the bed so I could change the channels. Secondly, I strive to maintain my fitness/exercise routine as a frequent business traveler, but I was not able to keep my routine last week since the fitness room was not open until 7:00am each day. This room should cater to the business traveler by opening around 5:30 or 6:00am to fully accommodate the business traveler. I asked the front desk if I could use the room before 7:00am and was told that there was nothing that could be done. The last thing was the breakfast concern that I never received my breakfast omelettes in less than 15 minutes each day! I think the problem is that there is only one griddle that accommodates one person at a time. This was very frustrating but I will commend the wait staff for being very courteous, nice, and kept the eating areas clean and operating well. I want to also commend the check-in and check-out process as the hotel personnel were most helpful and kind! For a 5-star hotel, I would want and expect that the full experience (in-room T.V., fitness room, and breakfast concerns) would be quickly addressed to better enhance the overall experience at the Crowne Plaza.
November 11, 2013
Rated 5.0 out of 5.0 by Mikelkel A long WE near the city center
Everything was at the expected level, but i didn't expect to be so near of the city's center, no need of car, bus or taxi.
November 8, 2013
Rated 4.0 out of 5.0 by frabemaloso Consider best offers and the restaurant !
We spent an excellent WE in Liège - nice and surprising city by the way - in a very nice and pleasant hotel (even if there are some improvments possible in terms of services) and for an extremely attractive price (special offer) ! We combined the nice stay with an excellent restaurant (Le Sélys); really impressive combinaison !
October 30, 2013
Rated 3.0 out of 5.0 by Frederic Quite messy this time
I frequently go to this hotel (every 3 weeks) but this time was such a mess. I booked via the IHG site and left a comment that I will need an extra bed on Saturday (comment limited to 50 character, quite absurd nowadays). When I arrived on late Friday I was asked to park my car myself (supposed to be a 5 star hotel with Portier). Then, when I reached my room it turned out that the room (room 602) will never accomodate an extra bed. Was so tired that I decided to raise the issue the next morning. Next morning I was told that I can change to room 604 (which I did) and that an extra bed will be put during the day. When I arrive in the evening with my little girls (13 and 10 years old), what was my surprise to see 2 baby bed !!!. I raise the issue to the guy at the reception and got statement that there was no more bed available. The only option was to put me in another room (room 514). I had no other choice than to leave my girls alone in room 604 and to sleep alone in another room.
After such a messy organisation, I complain during checkout and was offered a discount of one bottle of water from mini bar (after paying a bill of over 900 euro for 3 days and moving around 3 rooms).
I have noticed that this hotel start to suffer from his success and hardly managed to cope with it. I believe that when one is asked to pay a premium for a 5 star hotel, 5 star services should be offered and details such as Portier services, getting customer needs fulfilled first time or clear compensation for failure to deliver is a must.
October 18, 2013
Rated 5.0 out of 5.0 by catsim a great pleasure in a little town
how to relax for a few moment and where you feel great !
October 15, 2013
Rated 5.0 out of 5.0 by Daube Comfortable bed and great service
Great location, staff were helpful and I have great Knowledge of the city. Good shower and great internet connection
October 10, 2013
Rated 5.0 out of 5.0 by Nachpoupou Great service and nice area
very professional people at your service, nice, friendly and helpful
October 10, 2013
Rated 4.0 out of 5.0 by JoRi Week end to disciver Liège
Nice combination of modern part of the hotel and integration with the historical buildings.
Elegant furbished room with excellent bed and well equiped bathroom with excellent amenities.
Very friendly and qualified staff.
Bad WiFi connection in our room with only a low signal in the bathroom.
Food in the brasserie/bar overpriced for its quality. There are several typical Liègeois restos near the hotel that serve better quality for 30% less.
For the price of the breakfast there could had been more choise but what was offered was of a good quality. No local typical products served just the same as in all chain hotels. A 5 * hotel should offer a more diversed bkf buffet with some local products that we found on the Subday market.
October 6, 2013
Rated 2.0 out of 5.0 by Eloy63 nice, but........
As a former Ambassador I worked and visit more than 100 countries during my 35 years of career. It is the first time that a hotel charge the guests for the use of the gym. Even if the hotel dosent have one like the Crown Plaza in Beitut, the hotel makes arregment to use some facilities close to it. Im no going to the gym for fun, for me is mandatory because Im diabetic.Also the gym charges 12 euros per day when in Belgium you can find gyms for 15 euros a month. I was surprise like many foreign guest that prefer to go and jogging outside despite the rain.
September 21, 2013
Rated 5.0 out of 5.0 by MarkWHou Great staff, excellent location
Great staff, excellent location, intriguing property, will return
September 10, 2013
Rated 5.0 out of 5.0 by Mattz GREAT HOTEL
Friendly staff, great rooms and a superb location in the city centre!! Great wellness!
September 5, 2013
Rated 1.0 out of 5.0 by Evaline Poor customer care from miserable staff
No welcome at this hotel, no attention to detail, none of the staff we encountered cared about us as guests and had no pride in their work.
We were shocked at the lack of guest care at this hotel in every department; reception check in, resolution of problems with the room, housekeeping not replacing towels, valet parking issues and reception check out. Not a single smile, greeting or apology for the problems, just a surly bad attitude.
Without doubt the worst hotel staff we have ever encountered and we are frequent travellers and Platinum IHG members who usually have a great rapport with hotel staff.
Something needs to be done about staff recruitment and training here, you have a real problem at this hotel.
August 28, 2013
Rated 4.0 out of 5.0 by pickyfromSYorkshire A new hotel to explore
As a platinum member we were upgraded to the executive club level and had use of the club lounge (juice, cola, coffee and snacks available all day and some continental breakfast first thing). The helpful concierge and one of the spa employees showed us the older sections of the hotel and enabled us to explore and take photos. As a platinum member we had free access to the spa area and we went swimming before breakfast and each afternoon. The rooms are very comfortable (good bathroom with heated tiling floor) and we slept well but we did not like the dark modern decor chosen, hence only 4 stars. The parking area was fairly convenient to the hotel but we were pleased to have a sat. nav. to get to the hotel as some roads were closed for roadworks. The novel lobby on the 7th floor was something we were soon used to and used the first floor spa entrance to get into the city. The breakfast buffet was good and we ate dinner in the same place too. The mix of new and old properties seems to work well and gives an extra dimension to the hotel. We did not use the Cave in the old section although we did take a look inside. Apart from the modern decor colors, which we are not fond of, we did notice that there was no braille in the lift and were not sure how accessible it would be for anyone with an infirmity. We really enjoyed our three day stay.
July 21, 2013
Rated 5.0 out of 5.0 by SabrinaBrussels Perfect place to stay in Liège
Room, staff,.cleanliness, design, location... everything was perfect ! For sure, we'll stay at the Crowne Plaza Liège again to try the breakfast and Spa !
July 12, 2013
Rated 5.0 out of 5.0 by yorkie35 superb hotel
stayed one night en route to Germany superb hotel very clean comfortable and great staff very unusual but delightful building
July 10, 2013
Rated 5.0 out of 5.0 by Cuckoo56 Superb misture of old and new
Our June 2013 stay at this hotel was a great experience! We were visiting from the U.S., and we have high expectations for the places we stay in. This property cannot be beat for its combination of historic elements, modern conveniences, central location, and friendly, competent staff. The price was VERY reasonable, especially when compared to hotels in Brussels. The fitness center was well appointed, and allowed us to get some much needed exercise (to work off the delicious Belgian food). Our final morning at the hotel was a Sunday, and we spent several hours in the library, near the main restaurant. There we were treated to the melodic song-stylings of a young man who sang great renditions of Frank Sinatra classics and other standards. When it was time to checkout, we felt as if we wanted to stay longer- but alas it was on to Itlay for our next adventure.
June 30, 2013
Rated 5.0 out of 5.0 by Niederrad ein schickes und gut geführtes Hotel
Insgesamt muss ich wirklich sagen, dass dies eins der besten CP Hotels ist, dass ich kenne. Die Mitarbeiter sind überall wirklich freundlich, das Hotel ist super gut sauber und absolut schön renoviert. Ich habe IC Hotels auf der Welt gesehen und auch CP Hotels und kann für mich sagen: Dieses ist bei weitem eine gemütliche Reise Wert! Danke für einen herzlichen Aufenthalt bei dem alles in bester Ordnung war.
June 25, 2013
Rated 5.0 out of 5.0 by djdave Wonderful hotel
This hotel is located very close to the centre of Liège/Luik with several parkings in the neighborhood.
Build in/around a renovated castle with nice design architecture.
Even often in hotels, and dangerously to compare as you have to count price, location, city, reason, ... but taken it all together: this hotel is TOP.
A lot of choice in room sizes, very professional people, room accomodation is very good, etc.
Just wonderful !
June 11, 2013
Rated 4.0 out of 5.0 by Helen19 Ideal Location
Beautiful location. The room was spacious and lovely though the bed was a bit firm for my tastes. As a cheaper room, it obviously did not have one of the scenic views but it was peaceful.The complimentary water was a good touch.
The bar staff were very methodical and unfortunately this meant very slow service.
June 7, 2013
Rated 4.0 out of 5.0 by CC75 Ambiance, superb design, nice room and friendly service
Excellent location nearby the heart of Liège.
Architectural Design of the hotel and integration with the historical buildings just perfect.
Unfortunately, our room was located at the back of the hotel where the view is rather unpleasant. Otherwise, room and bathroom were as expected for the price paid.
Brasserie and restaurant are nicely located and food and service are OK.
Car was well taken care of (parkinf and garage) and ready at the parking in the front of the hotel at the time we left.
Overall, nice ambiance although the weather was poor so that outside facilities could not be experienced.
May 24, 2013
Rated 4.0 out of 5.0 by Melillo internet access/check out
Overall a very good experience as usual.
Two points to improve:
. interenet access in the room is sometimes weak (low signal)
. check out time in the morning was far too long, only one desk
was occupied while 10 people wanted to check out at 08:30 am
May 14, 2013
Rated 5.0 out of 5.0 by meuwtje067 Excellent Bar-Staff
We had a great stay in this hotel. Nice to give your car at the valet-parking so you don't have to do it yourself. Had some drinks in the bar. The bartender was perfect and also the items you get with your beer like nuts/olives/little sausages. Room was great and had all you desired. Great roomservice, we were hungry at night and had a perfact meatball/fries and salade. Breakfast was perfect. Next time Liege, Crown Plaza again...
May 12, 2013
Rated 5.0 out of 5.0 by DanielD Marvelous stay and unique experience
Truly a 5-star quality and service, we had chosen for a suite and did not regret it : absolute comfort in an authentic environment , beautifully restored. The bar provided a special ambiance with its vaulted cellars while both restaurants even distract you from going to town... which is surely a must : the city of Liege is well known for its special festive nightlife !
We'll certainly return to enjoy a Jazz evening , a nice initiative every month. A special mention to the staff, not only multi-lingual but perfectly styled and extremely kind.
P.S don't forget to surprise your lady with a visit to the spa !
April 6, 2013
Rated 5.0 out of 5.0 by Laure33 Superb buildings beautifully restored
The historical buildings of the hotel are superb and beautifully restored. The rooms are comfortable and very quiet. 2 small remarks:
1. the vegetables served with the "carré d'agneau" at the restaurant La Cocotte were ridiculously small a portion. Too bad because the dish as a whole was delicious
2. no cook to serve the eggs at breakfast before 7am when breakfast opens at 6:30am. That's not fair on the customers.
April 4, 2013
Rated 4.0 out of 5.0 by JCR0509 Nice place
Very nice building, close to the town center. Pleasant and helpful staff.
March 23, 2013
Rated 4.0 out of 5.0 by Mond Very Impressive
I like the Atmosphere
Staff is helpful and friendly
room style is good
March 21, 2013
Rated 3.0 out of 5.0 Impressive location, nice design, friendly service (except for wellness area) but a backlog of Maintenance of at least 3 years
My short description summarizes the stay in the Crown Plaza Liege very well. But let’s start from the beginning:
Arrival on Friday, had a very nice men at the reception who knew what he was doing, upgraded our room, explained the details, arranged re-access to the car which was parked by the “voiturier”. It was a very welcoming check-in, absolutely to keep that way.
Then we went to the room (Room 620), a very nice room, approximately 30 m2, with beautiful bath room and furniture.
As I have spent more than 200 nights in Hotels all over the world I might be quite picky on the rooms and the hygiene, and there is definitely room for improvement:
Remarks on the Room:
1. Get rid of hairs on the pillows that are not obviously mine
2. Check lamps, as there were not all working fine (the one at the bed was flickering)
Remarks on the Bathroom:
1. Make sure that the shower and the bath-tub are cleaned with special products, as the non-slip coating tends to pick up the dirt from everyone, and they were really dirty (as if someone walked in with street shoes)
2. Both seals of the shower heads were not put into place like ti should, so water went to all directions
3. The windows of the shower have not be cleaned as it should as you could see a lot of striped and wipes over it
For a 5-Star Hotel this is inacceptable
Next morning we went to the Breakfast. Very welcoming service. Nice people working in this hotel with a lot of potential.
I had the bacon, my girlfriend the omelet and I also had an egg. The timer for the Egg was yellow and dirty and sticky, you do not give such a thing to a guest. The omelet was very oily, my girlfriend did not eat it, the bacon was too…tell the cook, that you do not have to add oil to make bacon!
After a nice day of walking and shopping, we came back around 18.30 to the hotel with the idea of using the Osmose Wellness area.
This was the most shocking wellness experience I ever had in a 5 Star hotel. Even in Burkina Faso the wellness areas I have seen were cleaner, maintained and quiet. Here it was horrible for these reasons:
1. Wet towels in the preparation showers of the locker rooms that have not been taken away for the whole day as they for wet like the ground itself and the floor has not seen any cleaning for the whole day. Imagine the bacteria these towels concentrate
2. The Shower itself had brown seal around, black spots, the seals again broken (like in the room)
3. The ground in the wellness area such as around the pool had all kind of particles on the floor, it was slippery and wet all over the place, no hanging hooks for your towels, we had to lay them down on the chairs
4. The pool water (after a closer look, because the light of the pool was not working everywhere), had millions of particles swimming in it (looked like skin) so we immediately went out of the pool
5. The Hamm’am felt dirty, the ground was dirty, the seats felt like a layer of lime scale, we felt disgust
6. Went to the sauna to check maybe is better there, well at least there you know that temperature is so high, that bacteria should not survive, but also there the door was not closing well, so the sauna did not have the full temperature, and in fact the sauna was heating the pool area, which was anyway very cold
7. The showers at the Hamm’am and the Sauna had a devastated look. The wall was dissolving itself, the showerhead on the left was ripped off the wall, and the gypsum of the wall was on the ground.
8. The wellness area has rules such as being quiet and to respect the other guests, but with a bunch of young people in the whirlpool that were so loud, this experience was everything else then wellness.
9. I have seen many of those places, but this is the first where there is no one constantly checking or wiping the floor to make sure it looks nice all the time.
10. The person working at the front desk was not friendly at all, apparently she has nothing else to do as to discuss private things on the phone, then to say: Take the towels there, I let you in, that’s it…She could have shown us around, so maybe she would see in what shape the wellness area is.
To be honest, the most shocking was the particles in the water and the wet towels in the showers to avoid slipping.
The rest of the hotel:
Everywhere you can see, that the maintenance has run into a backlog and that nothing is really perfect if you look a little closer. And here just to name parts of them:
1. Chairs in the bar/smokers lounge are losing decoration cloth
2. Cracks in walls, lights not working, paper getting off the wall, metal plates of the lifts on the floor loose
3. Carpet not 100% clean
I would like to offer the GM of the Hotel to show him around for a complete Week-end and to make together with him a list of things that needs to be done, to make this hotel again a 5-Star worth hotel with a unique customer experience. Feel free to contact me
March 11, 2013