Rated 4.1 out of 5 by 60
Rated 1.0 out of 5.0 by Navy Doc The Valet lost my car keys
Yes, it is true, they lost our keys. Oddly enough, the bad rating isn't because they lost the keys, it's because of how management handled the situation. Sadly, the day manager's reaction was less than acceptable. Beyond trying to call the valet working during that particular shift she had no suggestions or ideas. At our insistance, the General Manager become involved. A few suggestions were made and we decided it was best, for our situation, to rent a car (they paid), drive 5 hours home then drive another 5 hours two days later with our spare key to pick up our vehicle.
When we politely declined the offer of a free night in the future, the General Manager agreed to give us IHG points for the inconvenience. Two months later, we have yet to receive any points.
While our hotel stay was fine and the restaurant good, the reason for the terrible rating is they did not do as they promised. I ended up driving over 10 hours in one day to retrieve our vehicle and did not recieve anything beyond "We're sorry. Can I get you a water?" This is completely unacceptable for a 4 star rated hotel. The staff obviously needs more training and the management should follow-up and follow through with a customer. Never an offer to compensate us for lost work time, travel time 15 hours to get back home, collect a spare key, return to Leige and then return back home. All in all this has turned me off from the Crowne Plaza Brand. I will also be contacting the corporate headquarters to form a formal complaint.
September 18, 2014
Rated 5.0 out of 5.0 by OldDogNewTricks Faantastic Base Close to Palais
A superb hotel - great facilities and great staff. Stayed for business but would equally come back with family.
September 10, 2014
Rated 5.0 out of 5.0 by Christian7 Excellent
Excellent hotel beautifully decorated, classy and modern. Excellent vibe and comfortable room. Excellent restaurants. Mix of historical and modern architecture. Exceptional price for high profile hotel in the centre of Liege. Great for leisure or business.
August 26, 2014