Rated 4.2 out of 5 by 27
Rated 3.0 out of 5.0 by KYHiker Great location, otherwise below average
If you are going to catch the Eurostar train service then the location cannot be beat. As close as you can get without being in the train station. Also the proximity to the shopping center EuraLille, the other train station Lille-Flandres, and the city center is very good. The room was also very clean and very fresh.
The staff, however, was very lacking. My check-in experience was mixed. The room was ready for me even though I was quite early and I did get an upgrade to an "Executive" room on a higher floor. I had to ask about the internet access, though, and was given vouchers for a very slow internet service. In this day and age, with a brand such as Crowne Plaza which advertises as a business hotel, internet this slow is a definite impediment.
My check-out experience was, quite simply, bad. Firstly my wake-up call that morning never occurred. I attempted to register a wake-up call the night before via the telephone's dedicated button but it never went through, just beeped. So I called the front desk and arranged a wake-up call which went fairly smoothly despite a slight language gap. But in the morning the phone never rang. I did set another alarm but sometimes that is hit-or-miss with me, having been conditioned at home to respond immediately to a phone call to get me going. They supposedly have a wake-up guarantee, according to the literature in the room, but......
When I checked out the service I received was basically insulting so I did not pursue lodging a formal guarantee complaint about the wake-up call. Upon check-out I was asked if I had eaten breakfast at the hotel. Since I had learned that it was ~20 Euros I certainly did not partake of their breakfast, instead opting for pre-purchasing food from the Carrefour supermarket a block away for my mornings. The clerk acted as if he did not believe me that I didn't eat their very expensive breakfast. Then he asked if I used the in-room mini-bar. Again, I do not pay 5 euros for soda let alone the ridiculous prices for nuts crisps or beer, so I did not use it, and I told him that I did not use it. I got the French equivalent of an eye-roll (a smirk and an exhalation through the smirking lips). So I then said "I used the Carrefour in EuraLille for breakfasts and drinks". I received a look as if I were some sort of underling. I studied French for several years in secondary school and have visited France on multiple occasions. I have come to expect being treated like a subhuman when in Paris since I'm neither rich nor French - so I no longer stay in Paris. My trips elsewhere in France (St. Malo, Mulhouse, Clermont-Ferrand, Lyon, Strasbourg, Evian-les-Bains) have been delightful, receiving normal treatment upon attempting to converse in French and exhibiting my usual jovial personality. This trip to Lille was like visiting a place where folks think they're in Paris. The aggressive begging and rude service everywhere aside, my stay at this hotel was very negatively impacted by the treatment I received at check-out.
Of course "your mileage may vary" and if you are French or speak fluent French then I'm sure you can give it as good as you receive it here, but if you're from elsewhere I recommend staying somewhere other than Crowne Plaza EuraLille. I have been Platinum Status for almost a decade with this hotel group and while I don't expect to be kissed or red-carpeted I do expect decent internet access and reception experience which is not condescending.
November 24, 2013
Rated 5.0 out of 5.0 by Zeddy71 Excellent hotel with a remark
Nothing to complain except the wifi network, which has really poor performances. For a four-star business hotel this is quite disappointing.
For the rest, excellent for me.
November 20, 2013
Rated 3.0 out of 5.0 by olig staff
The wake-up button on both telephones didn't work and when I asked for a WU call at 7.00 AM at the reception, the personn was not agreable at all and the first call arrived at 7.11.
At the Bar, the salmon was served without the toats. The toast arrived afterwards, when finished and the plates were taken away so it was not even possible to use the knive to spread some butter on the toasts.
October 22, 2013
Rated 3.0 out of 5.0 by Frankie57 Disappointed
We had great expectations having stayed at the Crown Plaza in Brussels
The room was good the staff at reception were nice
The hotel was exceptionally quiet and therefore the sleep quality was excellent
The down sides. The duvet cover was torn. The shower had a glass removed presumably to provide disabled access, however the side of the glass that had been removed meant whatever you did the whole of the bathroom floor flooded, and was slippery - surely it should have been the glass at the other end of the cubicle that should have been removed and no waste bin in the room?
Finally, and the biggest disappointment was breakfast. Having experienced the best ever hotel buffet we have known in Brussels, we had the type of offerings that we expect at a budget hotel, not even a stick of fresh french bread. No offer of omelettes you had to search and ask, no bin for rubbish so empty cereal boxes and orange skins left all over the counter. The hot trays were cool and the foot unappertising,a real surprise for a french hotel and not what we expected
October 20, 2013
Rated 5.0 out of 5.0 by Mike1791 Excellent Hotel
Crowne Plaza have raised the standard over the last couple of years and this hotel certainly ticks all the boxes. Ease of access (right by Eurostar) close to town (5 minute walk) friendly staff, very comfortable rooms, good blackout curtains etc etc.
My one niggle - and there has to be at least one, doesn't there :-) is the position of the safe: crawling around on the floor to use the safe does not get any easier as one grows older.
That said, excellent hotel that I would unhesitatingly use again and recommend to others.
October 14, 2013
Rated 5.0 out of 5.0 by Harold49 Excellent experience all round
This hotel is very well placed for the traveller, being opposite the Eurostar/ TGV station, yet not far to walk into the centre for restaurants, the Grande Place and other sights. Our room was very modern and well-equipped and also, on the fifth floor, surprisingly quiet. The one dinner we had in the hotel was good, as were the breakfasts and service generally, so - no complaints at all!
October 6, 2013
Rated 5.0 out of 5.0 by Captain24 Staff
Very Friendly & Professional Staff, Brilliant Location,Convenient Layout
September 7, 2013
Rated 4.0 out of 5.0 by John1337 Nice place for business traveler
Room is comfortable, staff is nice.
Location is perfect, in front of the train station, 5 minutes walk from the city center.
However WiFi and TV quality are poor.
August 31, 2013