Rated 4.0 out of 5 by 77
Rated 4.0 out of 5.0 by Bill102 Bathroom
Bathroom way too small for 2 people to use comfortably!!
Shower control on the downspout is very confusing & diffucult for a 'senior' to switch and then get out of the way of the 1st blast of water.
October 23, 2013
Rated 4.0 out of 5.0 by vettech10 Review
We signed up for a certain package and booked it for our stay to find out when we got to the hotel they didn't have the package anymore and their was some confusion. Small refrigerator, shower tub and toilet were dirty.
October 23, 2013
Rated 2.0 out of 5.0 by Mamafootball52 Staff was amazing; hotel NOT LUXURY
Staff was very accommodating and friendly. Hotel was ok; rooms very old and outdated feeling. Musty old smell; hallways hot no ac for common area. Conway would have been a better town to stay in .
October 1, 2013
Rated 4.0 out of 5.0 by Jaime36 Fantastic bed and great customer service
I saw a helpful, smiling face with each of the staff members. I'd highly recommend this hotel for anyone! I wish there had been a free breakfast for the guests, but that was really the only con I experienced during my entire stay.
September 30, 2013
Rated 5.0 out of 5.0 by Brenda1048 GEAR UP SEPT
THE HOTEL WAS GRACIOUS AND COMFORTABLE, AS USUAL, AND I HAVE ENJOYED MY STAY THERE NUMEROUS TIMES. HOWEVER, I HOPE IN THE NEAR FUTURE THEY WILL CONSIDER ADDING A SMALL REFRIGERATOR TO THE ROOM SO THAT i HAVE A PLACE FOR MY EYE MEDS WHICH NEED TO BE COLD BEFORE i USE THEM.
September 30, 2013
Rated 5.0 out of 5.0 Excellent Front Desk Service
I had a wonderful stay at the Crown Plaza last week. The service from the front desk was excellent, from checkin to checkout. Two of the gentlemen(Michael on the day shift & David on the night shift) were exceptionally helpful and were able to take care of any requests/questions I had during my stay. The Wednesday night Priority Club event was great, as always. Breakfast in the restaurant was well above standard grade. The entire staff(from the bartendars to the cleaning staff) made my stay very enjoyable. I am looking forward to my next stay. Keep up the great work!!
September 29, 2013
Rated 5.0 out of 5.0 by Alice222 Nice and quiet hotel!
Stayed last week for business purposes. Nice, quiet and convenient to restaurants and convenience stores. Nothing bad to say! Room was comfortable- staff was friendly. Will stay again if I travel for business in the future!
September 29, 2013
Rated 5.0 out of 5.0 by MrBill38119 Great Service!
Special thank you to the restaurant staff. Best service I have received in years and food was very good. Lots of staff and they anticipated needs without being asked. Property was clean and neat.
Had a great time!
September 25, 2013
Rated 5.0 out of 5.0 by KJas Outstanding Staff
I was extremely pleased with the staff at this hotel. Every single person who worked at the hotel from desk clerk to waiters were extremely polite and attentive to the customer's needs. I cannot say enough about the first class staff. The hotel rooms were nice and clean. The entire hotel seemed clean with attention to detail. The dinning room and food were excellent as well. I would recommend staying at this hotel.
September 24, 2013
Rated 3.0 out of 5.0 Good... Not great
We upgraded to the executive level and was not pleased by the value. I had higher expectations for what we paid for. The room was just par and the breakfast was not worth the upgrade. Amazing staff and enjoyed their hospitality. Just didn't get the upgrade I wanted.
September 9, 2013
Rated 2.0 out of 5.0 by Cmore Downhill
I have stayed here 8 -10 times over the last 4 years. The rooms are small compared to other properties in the area. The AC has probably given me problems on at least 3 of those visits. This one I had to change rooms because the unit was so loud. The new room was quieter but still had equipment noise coming from the ceiling. I think maintenance is lacking at this property. The staff is fine for the most part. The bar prices are ridiculous. $9 for a glass of wine! There is a dining area and kitchen but I only use it for breakfast now. It is usually pretty empty at dinner. The food is so so. The fitness center is so so.
September 7, 2013
Rated 5.0 out of 5.0 by LibbieJ Clean and Comfortable room and great service.
Enjoyed my stay. The service was good as was the service and food in the Café. Love the "No Smoking" in the whole hotel. This is a great place to stay.
September 5, 2013
Rated 2.0 out of 5.0 by Derrick309 Loud Family Reunion
I was disappointed in the size of the room, but the bed was fantastic. There was a family reunion during my stay and the noise from that group was at times overwhelming. The pool is too close to the bar. After a day with my family i lik to relax with a beer and there was too much noise coming from the pool.
September 5, 2013
Rated 5.0 out of 5.0 by violinman Love staying here!
I always enjoy staying at the Little Rock Crowne Plaza! I have to be here for business 1 to 2 times a month. The staff always deliver excellent customer service and the location to restaurants and shopping is something I appreciate!
September 4, 2013
Rated 4.0 out of 5.0 by Djoyce65 Greeting and bar
Lovely greeting. Tommy at the bar was super!! The greeting I received was lovely as well. They offered assistance and suggestions.
August 31, 2013
Rated 1.0 out of 5.0 by Upset1111111111 Disappointed
My wife and I checked in around 8:00 pm. We put our bags in the room turned the A/C on and went to a see a movie. Upon returning around midnight the room temp was 78 degrees. I understand the fact things sometimes breakdown. What I can't tolerate is a dirty hotel room. The sheets on the bed had lipstick on them. Not my wife's. After stripping the sheets off the bed and being very uncomfortable all night we decided to shower early and get out of there. The drain was clogged and we had to take a shower in over ankle deep water. I have stayed at this property many times and it has constantly gone downhill over the years. I will give it another chance but it will be the last if room conditions don't improve.
August 29, 2013
Rated 5.0 out of 5.0 by Gregg82 change pillows
There are just a couple of things i would like to suggest. Wish that more or all rooms would have a refrigerator in them. The hotel was full and was not able to move us around. Also the pillows are not that comfortable. this is not just this hotel but in all the ones that are Holiday Inns etc
August 26, 2013
Rated 5.0 out of 5.0 by Nice59 Great service
Staff was very courteous and loved the priority room.. I would recommend this hotel ..
August 20, 2013
Rated 2.0 out of 5.0 by CSW2013 Will likely not return
Although the staff was very friendly, the bathtub clogged and filled with water, the toilet ran all night, the machines in the small gym were outdated, and the television in the gym didn't work. Noone was ever sent after calling the front desk the second time for technical issues.
I rarely write a review but felt this hotel has a lot more potential.
August 17, 2013
Rated 4.0 out of 5.0 by Arsonbug10 Great staff and food service
The staff is always courteous and the amenities are above par.
August 13, 2013
Rated 5.0 out of 5.0 by JoeT8217 GREAT service!!
Like always I had a great stay! I will be staying there again, location is great and priced right.
August 11, 2013
Rated 4.0 out of 5.0 by Captain145 Great location but only one thing needs improvement!
This hotel is in a great location. Right near major express ways and walking distance to great food choices. You have a few bars and restaurants with in a 5 min walk. The Westend right behind the hotel and just across the street from that is a new Twin Peaks. There are other choices but those are the best.
The hotel itself is nice. The front desk has a Starbucks right across from it. A great treat for those early mornings. The pool is kept very nice. its and in door outdoor pool with a great private quiet place to relax in the sun.
The only down fall in this hotel that I have frequented at and stayed in many rooms. I don't know why they can't get the showers to drain. Every room has a shower that seems to be backed up. So that's kind of gross. Plus they need to do a MUCH better job of cleaning the showers.
Other than that you will enjoy a nice hotel and a friendly staff!
August 4, 2013
Rated 5.0 out of 5.0 by Lindamomgigi Survey of fantastic stay
Excellent facilities, great accommodations, wonderful staff!
Very pleased w/ my stay there! Will recommend to all my friends!
August 2, 2013
Rated 1.0 out of 5.0 by firemike Sell to another chain
Hotel is old and worn out, staff in un-interested and do not care to be at work. Bathroom was dirty, floor was sticky and the bedding had stains! Not what I expected from Crown Plaza, however the chain is in serious need of a renovation top to bottom.
Better money if you stay at the Holiday Inn across the street.
July 21, 2013
Rated 5.0 out of 5.0 by BDD127 Awesome Service!!!!
One of the more positive and memorable personal and business experiences I have ever had. David, Dennis and Ashley along with the supporting staff were the BEST!!!! You can bet that if my travels take me through Little Rock, I will be staying with these Pros!!!! Thank you for making my wife and I feel welcome and comfortable!!!
July 10, 2013
Rated 5.0 out of 5.0 by LaLa1823 Great customer service!
My friend and I visited for just one night, but it was the first time I had ever stayed at this hotel. David at the front desk was Great! There was an issue with one of the robes in our room and David came right up to the room and gave us a brand new one, he was very nice and courteous. The other staff , Bar, Breakfast and house keepers were terrific and smiling and pleasant. The only real down side to the visit was that my friend and I ate at an expensive resturaunt for dinner and had left overs, there was no refridgerator to put them in so they spoiled, and no microwave! For the kind of money I paid to stay I would think that those two things would come with the room. Room was kind of small but gorgeous.
June 19, 2013
Rated 5.0 out of 5.0 by Adam00 Business Trip for over a month.
I had the best and accommodating time here at the CP all because of two reasons, #1 David from the front desk showed the up most respect and class when he offered to give me a ride in the courtesy van while it was raining. Which he did not have to do since the van is for Airport Shuttle only. I was extremely grateful and that kind of generosity is rare these days. #2 was the two bartenders Tommy and Nathan, these two guys made the month long trip totally worth it. After the very first time down there these guys remembered my full name and what I drink and recommended amazing food choices. These two guys actually care about their guest and prove it on a daily basis. Without these three gentleman my stay there would have been just okay. Thanks to the CP for having such an amazing staff. Ill be staying here anytime I come close to Little Rock. Thanks again.
June 12, 2013
Rated 5.0 out of 5.0 by Candi7 I would recommend!
Room was clean. Bed was comfortable. Staff was friendly and very eager to help in any way. Great place to stay.
June 10, 2013
Rated 4.0 out of 5.0 by AlanF1 Great hotel and friendly staff
This is a great Crown Plaza, the staff are great and the rooms are very clean. I am however dissapointed that they stopped serving breakfast and evening snacks in the lounge on the executive floor. I hope that they reconsider this decision.
June 9, 2013
Rated 2.0 out of 5.0 by UnsatisfiedAmbassador Although they tried, they kept disappointing
Poor room upgrade. First room still had wet towels in Bedroom. Second room a "downgrade" to lower floor. Constantly no towels at pool. Restaurant understaffed. Housekeeping understaffed. Refrig I requested finally arrived 10:30pm the night before we checked out.
Even though the Manager, Night Manager and Front Desk constantly tried to correct things, it seemed like their staff failed them miserably. Never mind the fact they should not need to be constantly "fix" things if things were working properly to begin with...
I would love to elaborate more with Customer Care.
June 5, 2013